smile.com.au Questions & Answers

Thank you for taking the time to leave us your feedback, MTY! In order to receive reduced & capped dental fees on the spot, simply attend a Smile dentist at a Smile practice and present your digital card at your appointment. Simply view the list of our 4,000+ Smile dentists around Australia simply click the link - external link 

If you need additional assistance or clarification, simply email us at member@smile.com or live chat on our website (Mon-Fri) between 8 AM-8 PM AEST.

Smile has made dental cover and dental care affordable for the people of Australia. Smile is also the top-rated dental cover in Australia by Facebook & Product Review based on 4,200+ reviews.

We look forward to assisting you, MTY!

I’ve got the same question?

Hi Maj! We hope you are well!

After your appointment, you can upload your invoice in the "My Dental Invoices' section on our website or scan it on the app to check your savings.

No they calculate about 25 percent off and you can pay by cash

smile.com.au is a new era of dental cover from just $79 a year. You get reduced & capped dental fees on the spot for every dental treatment performed by any of our 3,000+ smile.com.au dentists across Australia.

There are no waiting periods, no treatment exclusions, and no benefit limits!

Once you set up your cover, simply book an appointment with a smile.com.au dentist. Make sure to inform them of your membership, and present your digital card as proof of membership upon arrival at your appointment and your treatment fees will be reduced on the spot.

can you inform them of your membership AFTER the work is done to ensure they won't do a cheaper job when they know they can't charge fully?

We'd recommend presenting your Smile card upon your arrival at your appointment with your Smile dentist to receive your benefits of reduced and capped fees. Rest assured that our Smile dentists undergo ongoing and stringent quality assurance to ensure our members are having an exceptional experience at the dentist. We also only partner with dentists that share our commitment of revolutionising quality healthcare accessibility and affordability in Australia.

I have paid around $700 for the dog to chew when it had dropped out of my mouth in bed. Too expensive just to have it destroyed

smile.com.au is a new era of dental cover from just $79 a year. You get reduced & capped dental fees on the spot for every dental treatment performed by any of our 3,000+ smile.com.au dentists across Australia.

There are no waiting periods, no treatment exclusions, and no benefit limits!

Once you set up your cover, simply book an appointment with a smile.com.au dentist. Make sure to inform them of your membership, and present your digital card as proof of membership upon arrival at your appointment and your treatment fees will be reduced on the spot.

Hi, Cbones! We hope you’re well. You may inform your friend that as part of our member rewards program which was launched a few years ago, we provide member rewards for reviews whether they are good or bad.

Reward points offer discounts on the next renewal fee of existing members and members that have accumulated 1000 points actually receive a free year of dental cover which is awesome!

Providing member rewards is a matter of us wanting to give back more benefits to our members. It is also entirely optional for them to leave a review.

We cannot speak for other companies that have not gotten as many reviews (Amazon also has their own rating system for each seller and product on their own website). However, as for the number of reviews we currently have, we are grateful to our large member base that have either shown their support and voiced the great benefits they receive with smile.com.au dental cover, or have provided feedback on how we can continually improve our service.

We hope this answers your question, Cbones!

Have a lovely day!

Hi. I know, it doesn't look good if reviews are incentivised but if they are honest then I feel that's ok. People are lazy and often need a reason to do more than the required minimum. In this case it's worth 2.5% off the rejoin fee. Smile offers its members discounts for completing a number of tasks and functions relating to their membership, this is just one of them. I'm a Smile member and I'm very happy with the value for money I get from my membership. I've been a member since 2019 and have saved hundreds off dentist fees. If you decide to join, you can use this link to get a 40% discount on your joining fee. Cheers. external link 

Yes you are covered straight away. You must check with your dentist if they participate in the smile program..

Also, you can find participating dentists by doing a search on the website or app.

Hi, Northie! We are happy to assist you through email contact@smile.com.au or live chat on our website (Mon-Fri) between 8 AM-8 PM AEST

I have no idea check web site

Hi Jianhe! As discussed over email, it appears you are referring to a different company as we have not received any prior feedback or communications from you.

That's something you need to ask your insurer. Explain the situation to them. Ask them if you can claim on dental fees that have been discounted. Personally, I can't see why not. If your dentist is a participant of smile, they may be able to answer your question.

They are real Ray. All you have to do is find a participating dentist if it's not already your own and ask them how much would you pay for certain procedures with and without a Smile membership. Also you would want to ask a non participating dentist what they would charge for the same procedures. A good place to start is regular fillings and the six monthly clean.

AS per question above

Is anybody there at the moment!

Hi Frank! We are happy to assist you through email member@smile.com.au or live chat on our website (Mon-Fri) between 8 AM-8 PM AEST

Yes Frank, it's digital so when your membership is updated, so is your digital card. Just like renewing your car rego.

Hi Hanan! With smile.com.au, there are no complicated claiming back or rebate processes. When you present your digital card at your appointment with a smile.com.au dentist, you will receive your reduced treatment fees on the spot instantly! :)