WonderSmile

I was one of those people who almost walked away after reading the old feedback, but I’m so glad I didn’t. I finally got my teeth fixed! The new team is amazing — very supportive and responsive. Glad i took the leap of faith Show details

$1600 wasted – I paid $1600 for my aligners - upper teeth only. I put them overnight each night for a year. I only missed three nights. Did not work. Then Wondersmile went bust. Lost my money. Scam! Now Smile a Direct Club have gone bust too! Show details

Great service – Very easy process great communication with the booking and on the day of the scan Lovely customer service Very informative and relaxing easy process I Would recommend to friends and family Show details ·  1

Great service – I met Caleb (Auckland) today and he was great, very professional and clearly explained all information. It seems like a wonderful product and again Caleb explained this whole process so well, awesome experience. Show details ·  1

Really great! – Everything with wondersmile has been really great and I could not complain. Very happy with my progress and how easy the process is. I have high hopes for the conclusion of my teeth. Show details ·  1

Will just make you sad – Excitement and hope was met with failed promises and disappointment, add to this the loss of a lot of money, and now warily looking for an alternative, probably should have just went for standard braces tbh Show details

Wondersmile disappeared without a trace! – I was close to finishing my invisible aligner program and needed to arrange for new aligners. I emailed and phoned several times without any response, only to find out weeks later Wondersmile had shut up shop and ceased operations!!! I have basically wasted thousands of dollars, as I paid for the entire treatment up front. …AND I still can’t… Read more

locate anyone to see if I could access to my files, so I could possibly consider treatment elsewhere?

This experience has been so very disappointing and frustrating. I can’t believe that as a client in the middle of the alignment process, I was not notified - although I tried 7 times to contact them!!!

Six months later, I still have not had a discussion, let alone a response from any representative!!!! I am sure I am not the only Wondersmile client in this situation.

I started my program in late April 2022, and found out, only by on-line searching in September 2022, that Wondersmile closed their doors in July 2022. This timeline suggests to me that Wondersmile Australia knew when they happily took my cash that there was a risk they would not be able to deliver full service to the client???

SCAM DO NOT USE WONDERSMILE – I purchased aligners for my 15 year old in December 2021. I received approx 3 months of support from Wondersmile before all correspondence from them went quiet. After multiple emails, I filed a complaint with consumer protection only to be advised in January 2023 that the business has new owners and the new management are not honouring existing… Read more

clients of Wondersmile. I have lost over $2,000 to this company and have no recourse it would seem. My daughter is still using the aligners but is unhappy with how her teeth are looking and I am not able to get any support. You would be a fool to give them your business.

This company is a scam – I went with this company and the junk DOES NOT work. Please do not be fooled it’s a scam. Show details

Wondersmile is a scam – Lost my money. Automated messages, phone number disconnected and no refund. Don’t use wondersmile. Company is now called ‘dr wondersmile’ and they will take your money. Show details

Had my scan in May and still haven't received my aligners (now November) – I completed my set of aligners with wondersmile and was not completely satisfied with my results. So I contacted them and they offered a free correction which is part of their policy if you're not completely satisfied with your results. I had done my scan in May 2022! It is now November and I still have not received my correction aligners. I have… Read more

been in constant communication with the customer service team for months now and I still have not had a resolution! The aligners were supposed to arrive in 5 weeks. It is now over 5 months! I keep getting the same response saying it's a "management transition". I also have $250 of credit with them for my retainers (3 sets of them) which I had wished to be sent after the correction aligners. They sent through one retainer (even though I never asked for it to be sent out), and the bottom doesn't even fit. The aligner its based off fits perfectly. I have tried everything including the chewies. Again, contacted the customer service team and did not receive a response to the issue. I was very happy with the service up until this point. Wishing I had never gone with this company and instead spent a bit more with Smile Direct or Byte and gotten better service!

Lost Money – I was part way through a treatment and was waiting for a new set of aligners to be sent and they went bankrupt! I am now out of pocket for a large amount of $, with an unfinished set of aligners. Show details

big scam!!! – Don't go with Wondersmile....their aligners damaged my daughter's teeth after 4 months of wearing them. Her teeth went lopsided and no customer service was provided to fix the problem. I was just told to go to my local dentist to achieve the desired smile!!! I asked for a full refund which I did not get as they went bankrupt... Show details

If I could give Wondersmile 0 stars I would – The company went into administration in May 2023, hid this fact, and were still taking payments (from children, i.e. my daughter) for products they obviously never intended to supply. The directors should be in jail. Show details

DO NOT TRUST THIS COMPANY – This company is a scam, it’s vile and after they take your money, they stop responding to your emails. There is no contact number and my teeth have shifted back since I can’t order any retainers. Pathetic company please I advise you try any other Invisalign option. Show details

Ordered Retainers in May and still haven’t received 4.5 months later! – I ordered retainers in May and still haven’t received them 4.5 months later. Company doesn’t respond to emails and I can’t find a phone contact. Show details

BIG BIG SCAM!!! – Do not buy from this company, it's a huge scam and all these positive reviews are not real reviews. They literally steal your money and stop responding Show details

Started out great, finish terribly – The initial process was really good. Easy and seamless to receive the treatment plan. Towards the end of the treatment the company changed administration and disregarded any previous deals on retainers. Instead, the price increased a lot and their communication became very poor. Long waits and no desire to meet customers expectations. Show details

4-month wait for aligners – I ordered my aligners in May, but I still haven't received them. They don't have a contact number, so I've emailed and chased but rarely get a response. The initial consultation was good, I was quoted for both top and bottom teeth, for which the top had no difference in movement in the progression video I received. So I opted for just the bottom.… Read more

I asked them to revise the quote and was given a 15% discount for only my bottom set - extortion don't you think? Had I just gotten a quote for my bottom set, I probably would have been given a cheaper quote.

Apparently, they've had a change of management, and that has caused the delay in the production and distribution of products. Very unhappy and would not recommend.

Stay away from these scammers – They are scammers , stay away from them , no resolution to any problems that may accur during treatment. Over 3 months with no reply to my e mails Show details

HORRIBLE EXPERIENCE – I have started my treatment 3.5 months ago, with a prescribed treatment of 3.5 months for my lower teeth and 4.5 for my upper teeth. Guess what? Nothing moved!!! On top of that, all the clinics in Sydney are closing down leaving me at the end of my treatment with my teeth not aligned at all, and no one to talk to as their s**t customer service… Read more

answers my emails when they feel like it. Didn’t even gave me the option to send me an impression kit at home to get that sorted quickly. Didn’t get any explanation on why all the clinics suddenly closed down. Basically, since I paid for my treatment, I didn’t have any answers to any of my call/emails. Worst $3000 spent of my whole life.

Not really worth it – I used WonderSmile from start to finish about a year ago. It worked ok, I had pretty crooked teeth and just hoped it would straighten them enough that I would have more confidence without spending too much. They definitely moved around however the treatment plan simply caused my teeth to move around and add in gaps that previously weren’t there… Read more

and none of my teeth were remotely straight at the end (granted, slightly better than I had gone in with). I wish I had just gone with normal braces or a more reputable company that cared how my teeth were at the end. I couldn’t contact this company for anything and never heard from them even after my treatment finished. Not great and not worth it. A year on, my teeth have basically reverted back to original and I’m now looking at correcting them using a proper orthodontist like I should have in the beginning. Feels like a total waste of money.

Existing Customer - No support to order retainer – My son recently completed his treatment and has to wear a retainer, but Wondersmile is not getting back to us despite the message on their website asking existing customers to email them and expect a response within 24 hours. I cannot get hold of them at all, and my sons teeth are starting to move back to where it was now because he doesn’t have a… Read more

retainer. This is a complete deal breaker for this product, which is unfortunate as the treatment went really well. I just want to order a retainer.

Have gone into receivership – I have ben trying to get a hold of them for 2 weeks now via various means. I received an off email today - poor English and not well written asking me for my details to look me up in the system. I have two stages to go - and I need my retainers for maintenance, I assume I will not be getting those! I have have 4 sets of aligners break and crack and at stage 9 of my 11 stage treatment - my teeth are not straight. I am thoroughly disappointed. Show details

No response – I paid my treatment plan on February and never got my aligners, so I’ve decided to get my refund. However, it seems that they keep holding my money for no reason. I’ve emailed them, called them but it went to voicemail multiple times. [Name Removed] is the one who’s in charge for my case. Show details

Multiple issues with wondersmile – Everything was great until I ordered my retainers. When they arrived, they were the wrong stages. This happened twice.. then I got a call from them telling me I didn’t have 17 stages, only 16 top and 14 bottom. I had to send them photos of all 17 stages. My patient dashboard had 17 stages, each packet had stage x of 17! Once that error was… Read more

established, they suggested I rescan and start again. I thought great because I now have a bite alignment issue. Scan came back, new 5 top stages and 7 bottom recommend. Plus 6 retainers (3 of which I had paid for 6 months ago) and two teeth whitening kits. Fantastic! Only no, since then no communication. I went to their Auckland office, they moved out 2/3 weeks ago. Gone into receivership I’m told. So I have nothing, I’ve been wearing stages 17 (yes 17, not 16 and 14) since January and both a now cracked but I have nothing else to move too. I am so heartbroken and devastated. I’m going to have to spend more money correcting the misalignment and getting retainers.

SCAM? – I received the treatment plan and I am not happy with the results in the upper arch, so I asked if it was possible to do it only in the lower arch and I have not received any answer. I have called and communication is not possible, the webpage is not working. IS THIS A SCAM? They asked me an advance payment to get a special discount. Show details

No reply to emails no call back paid in full – Had 3d Scan done paid for full treatment up front 4 emails sent google search saying all sydney offices are permanently closed including one I went to 5weeks ago . No reply cant get through . Still waiting for refund . Be very careful would be my advice . Show details

Seems scam – The website is down from last few weeks, don't know to whom to contact. My daughter is under treatment but not able to update any photos in their website. How come they can cheat under daylight? Why the government is not taking any action? Its not about only the money,the time which we invested on our daughters treatment. Show details

Going into administration – Unfortunately, I had the same issues as some other people and wanted some answers. I had already paid my deposit so I sent an email to this email address: customers@wondersmile.com They replied saying "We are currently updating our business operations so we can come back with better quality products and customer service. As a result our clinics… Read more

arent open at this time would recommend you see your local dentist who can help with achieving your desired smile".

I said to them does this mean you won't open for a while? If this is the case I would like a refund on my deposit. They replied back "In relation to your enquiry we will need to offer you a refund at this time. Please contact your bank or card issuer and request a chargeback. In most instances, this should get processed within 14 days".

So I would highly recommend either emailing that email address above or speak to your bank about a chargeback (I'm currently on hold with my bank as we speak!).

I hope that helps!