No Gaps Dental

Tina is always amazing she knows exactly what I teeth needs and gets right into it.. wouldn’t change this place for anything , always thinking of families in this tough time .. lovely helpful staff

Great dentists - Dr Mitasa is particularly awesome – I’ve seen 3 different dentists at Hornsby and each time I’ve been really satisfied. Each year I go I tend to get someone different and each time I get nervous that the next person won’t be as good but each one becomes “my new favourite”. Most recently I saw Dr Mitasa Tewari and she would be the best we’ve had so far with our young kids. She… Read more ·  1

knows how to make them feel comfortable through humour and child-friendly communication.

She was non-judgemental and understanding about my recent decision to switch to a fluoride-free toothpaste for myself and the kids, and my decline of having the fluoride treatment in the chair. For the majority of the population this will be an irrelevant detail, but for those who are wanting to make these kinds of “low-tox” lifestyle changes - it was great being able to have a respectful and balanced chat about these things with a professional and within the specific context of my own circumstances.

Where I will say that no gaps falls short in comparison to private dentists is that they are “no frills” in their approach but that’s what I’m willing to sacrifice in order to not have out of pocket costs as the experience is still professional and quality. By no frills I mean that they don’t have specific modifications for kids that would be that “extra touch” to make it more child-friendly like I’ve seen at others - eg kids wear the adult-sized glasses, no picture on the wall or ceiling to stare at, there is no tv /music to distract unless you specifically ask for them to put something on the tv (which they will gladly do, but you need to think to ask), from memory there are no headphones to drown out the sound of the tools, no kids toothbrush reward at the end to sweeten the experience (but they do have stickers), but these are things that typically only a parent of an anxious or neurodivergent child is more likely going to be looking for in a dentist. So if your child is likely to freak out at the denti, you will need to be proactive and come prepared with your own music/headphones and if necessary, new toothbrush reward to look forward to at the end - whatever it is your kid needs to get in the chair and comply. So they get 5 stars because the quality matches the price point. 4 stars if comparing to private practices for the extra frills. They also are happy to put kids shows on the tv in the reception while parents have their turn. They’re very friendly and flexible in that regard. I would definitely recommend No Gaps Hornsby.

Outstanding Dental Care at No Gaps Dental – I've been visiting No Gaps Dental in Epping for a while now and have been under the care of Dr. Arora. The experience has been nothing short of excellent. The staff are consistently friendly, professional, and attentive, ensuring every visit is smooth and stress-free. Dr. Arora is not only skilled but also incredibly compassionate, always… Read more ·  1

providing valuable suggestions to improve the health and longevity of my teeth. She has a gentle touch, which makes even the more involved procedures comfortable, and she takes the time to explain each step, ensuring there are no surprises. She always informs me in advance if there’s a possibility of any discomfort, which I greatly appreciate.

The clinic itself is well-maintained, with a welcoming atmosphere and modern equipment that adds to the sense of care and professionalism. I’ve seen noticeable improvements in my dental health since coming here, and it’s reassuring to know I’m in capable hands. I highly recommend Dr. Arora and No Gaps Dental to anyone looking for a positive and supportive dental care experience!

Disappointed – After coming here for more than 10 years, I was very disappointed with my experience at No Gaps Dental, Blacktown, when I came for a filling a week ago. Upon my arrival, I was advised by reception that an out of pocket expense/‘gap fee’ of $130 would be required due to a policy change on 1/07/23. At no point was I advised of this change when I… Read more

phoned to make the booking or when No Gaps called to confirm the appointment.

Secondly, they were saying that this fee was because I was having a ‘4 point filling’ rather than a ‘simple filling’. Since no dentist had yet examined my teeth to ascertain what the issue was, it would seem that this had been determined by the call centre staff member who made the booking. I find that very strange since I’m sure the call centre staff have no dental degree, nor did they get any description of the problem or any visual information to make that determination. To me, the work I had done was about as simple as they come. I still have 3 baby teeth & the gum around my baby tooth had receded & it wasn’t very aesthetically pleasing (a bit darker in colour & narrower than the other teeth) but not causing any other issues. So several years ago, one of the no gaps dentists did a simple filling to cover the visible root of the tooth at the front. This old filling fell out & simply needed to be re-filled. There was no drilling required & no need for any other surface to be filled other than the front visual surface.

It sounds as though No Gaps Dental has decided to now charge for almost all fillings which is completely up to them (but is contrary to their business name ‘No Gaps’ & previous business practices). It would be nice if they were at least transparent about this change, rather than changing the definition of a simple filling so much that people no longer meet the criteria for a free, simple filling.

Thirdly, I was told the cost was going to be $130, which was then increased to a $208 claim when the dentist agreed to waive the gap fee for this visit. I’m very grateful that Dr Singh agreed to this & I am happy with the work he has done (the tooth now blends in nicely with the other teeth at the front of my mouth). However, I’d like to know why this suddenly meant the cost went up on the claim, as I’d like to ensure that I still have dental expenses available on my private health insurance for future complications that may arise.

When I mentioned my disappointment with policy changes & the way it was handled, I was advised by the dentist & reception staff that I’d need to raise my concerns with Head Office, as they were the ones who made the changes. However, Head Office phone/email details are not publicly available & No Gaps Dental, Blacktown indicated that they did not have these details to provide to me either. They advised that I phone the call centre number & they would be able to transfer my call to head office or have head office contact me back.

I spoke to the call centre immediately following the appointment, who advised that he had emailed head office on my behalf & someone from head office would phone me before the end of the day, which never happened. I pressed them for a direct phone number/email for Head Office & was told there wasn’t one they could provide but they gave me the Blacktown No Gaps email & said that Head Office have access to all of their practice emails & they would still be able to review it & respond. I have since phoned call centre number 2 extra times & sent 2 emails explaining the above & requesting a call back, yet still no response.

I wish they would just be upfront with their customers and explain these major policy changes before taking a booking, especially if the changes directly effect the type of work the customer is being booked in for (eg in this case, fillings). They should also provide some sort of response via phone or email to their customers to make us feel valued & heard if they wish to keep any of their loyal customer base. It will certainly help with their business image & make it easier on the staff (reception & dentists), who otherwise have to continue to communicate these changes to many disgruntled customers.

Furthermore, I have had some other fillings completed at this practice in the last 6-12 months, that have fallen back out within a few weeks of being done. As mentioned in other recent google reviews, they also tried to charge my private health insurance for this work. I explained that it was re-work & they ended up only charging a smaller examination fee but I wonder whether the quality of their work has declined recently. I had always been very satisfied up until about a year ago.

Dr Kaylan his very patient very nice and does a good job and he make me comfortable during the treatment and also the reception very friendly and helpful definitely recommended Show reply

Dr May and the reception team are amazing! They are friendly, gentle, and professional. Every visit feels comfortable and welcoming. Highly recommend their care and excellent service to everyone. Show reply

Excellent & professional service. The wonderful dentist was attentive to my needs and would stop in the middle of treatment immediately, if I felt uncomfortable. She was respectful and made every effort to accommodate me and ensure my experience was positive. I would recommend Dr Karunan to anyone. Show reply

No gap dental is not ‘no gap’ anymore even for simple filling. They do not mention this at the time of the booking, and there is no signage at the practice. Only after the initial examination I was told I need to pay $269 out of pocket for a simple and small filling that the doctor claimed includes two surfaces and took her less than 10 mins… Read more

overall. The main issue in my opinion is that they are not communicating this major policy change (which goes against their brand) up front.

Unfortunate dental treatment experience – After my tooth broke I came in for a simple filling. The filling applied on that tooth connected my other two teeth. I returned for a second visit and explained what had happened. I mentioned that I was unable to floss my teeth and the dentist asked my husband to come in for clarification. She showed him a photo of my teeth and explained that I… Read more

couldn’t floss my teeth even before I had the filling. (My husband and I know that they was 3 seperated teeth before I had the filling). After discussion, she tried to seperate the three teeth. She cracked 1 and chipped 1 another.

No more NO GAPS – Do not believe the reviews listed. I rate them with 0 stars. I have full HCF insurance and NO GAPS is a recommended service provider. Over several years I have attended the Chatswood and Hornsby clinics as recommended in my area. Consistantly they double book appointments and cancel confirmed appointments with rescheduling to weekends. This has… Read more

happened on 3 occasions now with delays of several days. They have misread xrays, recommended services that after being performed and billed for, failed and required extractions with further billing. No refunds for their failures. The on line booking service has failed me every time, but thats no all the telephone call centre booking service has also double booked my appointments. Only use this company for checkups, scale and clean. Even then I hope they are not deteriorating the enamel surfacing of my teeth.

Dr. May Aung is an exemplary doctor. She is kind, caring, gifted with gentle steady hands that perform miracles. She saved three of my teeth that I’m very grateful for. Her assistant & administration staff are very friendly & helpful.

I highly recommend Chris, my dentist, for the fantastic care and service my family and I always received. Chris is incredibly down to earth and easy to talk to, which immediately made me feel comfortable. He takes the time to clearly explain every step of the process, making sure you understand what’s happening and why. His advice is honest,… Read more

practical, and very helpful, and you never feel rushed during the appointment. The level of professionalism, care, and attention to detail was outstanding.

If you’re looking for a dentist who provides awesome service, great advice, and genuinely cares about his patients, I can’t recommend Chris highly enough. ⭐️⭐️⭐️⭐️⭐️

I had a good experience with Dr Garima Sharma who was professional, gentle, and explained the procedure clearly, which made me feel comfortable. The reception staff were polite and helpful and the clinic was clean and well organised. I would be happy to return for future dental care. Show reply

Tyrone, Phil & Emily are a five star team! To Tyrone & Phil, thank you for the best experience I have ever had at a Dentist ! My teeth look & feel fantastic! ⭐️⭐️⭐️⭐️⭐️ Show reply

Once again it was a pleasure to deal with Dr Chris & his assistant this morning, would not hesitate in recommending Penrith No Gaps Dental to friends & family, thank you again. Show reply

Chris Lam was so patient, gentle and quite professional. I had a thorough clean, x-ray and advice. Also the lady(how on earth did I forget to ask her name?‍‍♀️) who assisted Chris Lam was super amazing. My jaw was aching during the cleaning and she helped massage them which I have never experienced since I started visiting dentists. Thank you lady!!! I shall return!!! Show reply

Coming here to No Gaps Dental was the best decision I’ve made for my dental care. The service from all the staff and the dentist is consistently outstanding. After my former family dentist sold their practice to Elevate Dental, the experience became average while the prices increased considerably. Switching to No Gaps Dental has been a breath of fresh air. Highly recommend Show reply

Absolutely wonderful experience every time I go Wynyard No Gaps and see Dr Emily. Dr Emily is patient, kind and explains everything very very thoroughly and then does an excellent job. I feel Dr Emily has done a very thorough and high quality job with my cleans, fillings and treatments. Dr Emily has been very supportive in all required follow up… Read more ·  1

after treatments also. Vennela the receptionist is also lovely, explains the charges clearly and always is above and beyond helpful when booking in appointments and follow ups. Thank you Wynyard - Dr Emily and Vennela.

Needed a temporary filling before a crown No Gaps Dental managed to make a space for me with very little notice. I really great outcome because of their care and consideration. Show reply

Good morning, the dentist and staff are very professional, helpful and friendly, I would recommend No Gaps Epping, you will be given the best care and attention possible......thank you Girls Show reply

My thanks yet again to Dr Nalluri for his care and attention throughout my implant procedures. Each stage went smoothly, restoring my ability to properly chew my food. Show reply

Dr Deepthi is the most patient and gentle dentist for children. She helped my children feel at ease and helped their fear of the dentist. Recommend for children. Show reply

Detailed objectives and dental plan to rectify my ongoing issues with cracked teeth. Very well explained with photos and xrays of problem areas. Genuine care and advice on planned procedure. Show reply

No one likes going to the dentist. Especially me, who has a phobia about them stemming from watching little shop of horrors at an impressionable age. :-) However, the staff here always put me at ease, explaining everything step and giving exceptional aerive and care. Thats why I keep going back. Show reply

I needed an urgent fix for a filling and asked ChatGPT for the best recommendation in Sydney CBD. Although I was initially confused with another clinic, I’m very thankful I found No Gaps Dental in Wynyard. From booking the appointment to completing the treatment, the entire experience was excellent. The receptionist, Ms Vennela, was kind and… Read more ·  1

welcoming throughout. Dr Malcolm was also very kind, and his calm, professional manner helped ease my nerves — I usually get anxious when it’s not my regular dentist.

I don’t have private insurance, so I was a bit worried about the cost. Thankfully, the pricing was clear from the start, with no unexpected surprises — something I truly appreciated.

The dental work was done wonderfully. Thank you, Dr Malcolm — I’d gladly give 10 stars!

Sincerely, Chenny

No Gaps Cherrybrook have been amazing. I have not received this type of care at any other dentist. They are very caring and talk to you every step of the way. My kids and I have been very happy. We will definitely be back. Show reply