Ionmax Desiccant Dehumidifiers Range Questions & Answers

Would love to see an answer to this too.

Hello there! Thank you very much for your question. Before any product is released in Australia it has to undergo rigorous testing. The ION612 is no different. The unit does not release more than 1x 10/-9, in line with IEC/EN 60335-2-65.

We apologise for the lateness in response. Please let us know if you have any more questions and we'll be happy to assist you with them.

Hi Krystal, Thanks for reaching out. Each one of our units have a different dB level. Our most highly rated desiccant dehumidifier, the Ionmax Vienne has a noise level of 35 - 46dB. This level is equivalent to the quiet sound of an air conditioner humming from a distance.

You can check out the respective dB levels of each dehumidifier on our website via the link below: external link 

Thank you for the answer.

Hi Wayne, Thanks for reaching out. Some of our authorised retailers include Bing Lee, which have a store in Gosford. Betta Living and Leading Appliances also carry our products so do get in touch with them to inquire on stock availability at your nearby retailer before walking in.

You can check out a list of our retailers through our official website or shop online external link 

We hope this helps!

Hi Kim! Thank you very much for your question. Currently, our resellers include Bing Lee, Harvey Norman, Betta Home Living and Leading Appliances. However, to avoid disappointment, do contact those stores beforehand to inquire on their availability of stock. Alternatively, you can purchase your Ionmax Vienne online at ionmax.com.au.

We hope this answer helps! Please let us know if you require further assistance.

Hi Tom, Please contact our support team at 1300800200 or email support@ionmax.com.au and they'll be able to organise this for you.

Hi Raja, the ION button you are referring to is the ION function for negative ions. If the LED indicator is lit up, it just means that the negative ions function is enabled. You can press the ION button to turn it off/on. Do contact our support team at external link  if you need any further assistance.

Thank you very much for your helpful answer. I think the problem has been solved! Raja

Sorry I cannot answer the specific question, but our ION612 has survived multiple power outages in the years we've owned it, and I haven't observed any issues with it so far. We have one that is left on virtually every day, and it shuts itself down at least once a day when the water tank is at capacity. Even in an environment that is not especially damp, if you turn it on via timer, you may not need to use a timer to shut it down (like a power outage), as it may shut itself off before the timer goes off anyway, if that helps?

Thanks Sciarchitect, that did help. Another question, does the unit shut down when it achieves the desired humidity level?

Hi Iris, Thank you for your questions. Yes, you may use a wall-timer with your ION612 but as Sciarchitect has mentioned, the machine itself comes with its own time that you can preset to either 4/6/8 hours.

As for your second question - the unit goes to "sleep" when desired RH is met. In "sleep" mode, the unit will still be powered on but the heater will be switched off and the fan will be running on "Low".

I hope this answers your questions!

As above, our unit doesn't switch completely off when it hits the 40% humidity setting we have it on, but it does power down and will power back up automatically if the air gets damper. We have noticed it do this when there is water boiling on the stove in the kitchen, causing steam to circulate, even though the unit is in the next room.

Also, when the power comes back on after an outage, the ION612 comes back with whatever it was set at before the power failure. It remembers it's last setting and doesn't revert to any 'default'. Same for if you manually switch it off.

Interestingly, I have same problem ( water leaking ) . Unit is just out of 12 months warranty when it started to leak

Hi Carol and Bramba, please contact our support team for assistance at external link 

This has just happened to me too!!!

Hi Pashenka, Please reach out to our customer support team to get immediate assistance at external link  If your unit was purchased this year, fret not as it would still be covered under our 4-year extended warranty plan. Units purchased before 2023 are covered under our 2-year warranty plan.

We regret any inconvenience caused and look forward to assisting you soonest.

Hi Grace, please contact our support team and someone will be able to assist you - external link 

I don't know of any way to switch off the lights on any of the Ionmax products we have. The bright light on the air purifier is extremely annoying. We cover the lights with fabric, making sure not to cover any vents or filter inlets.

Im doing the same. I put a duct tape covering the area on the side where the light comes out - its bloody annoying.

Yes, it has an outlet and comes with a hose.

I did some research before my purchase and chose the Ionmax ION612, and I've been very happy with it. During Winter we have been running it 24/7, because it's currently drying all of our clothes inside, as well as keeping Winter condensation down. The machine does generate a little heat, but if you are cold it's not a heater. You can currently pre-order it with the distributor for the end of July, or I've seen them on ebay.

Hi Vineesh, A desiccant dehumidifier would be best as they work well even in cold climate. 95% humidity in your room does seem quite serious , so I would recommend considering the ION632 model as well (It is also the top recommended model by CHOICE since 2013). This model is in stock and available for purchase. It is similar to the ION612 but its 'big brother' and can remove more moisture a day (10L/day). Otherwise the ION612 is actually due to come in next week which is not too far away. Do contact our support team if you have any questions or would like further information.

Hi Emma, Please contact our support team at support@andatech.com.au or at external link  with details of your issue and a picture of the error message screen as well, if possible, so that they can assist you further.

Hi EWM, thank you for your enquiry. The ION632 filter actually doesn't need replacement - you just need to clean it regularly to maintain it. If you need a replacement due to it being damaged, please contact our support team for purchase options at support@andatech.com.au

Thanks for the reply. I will contact the support team as the filter has been broken.

Hi Helen! Do refer to page 11 of the manual for instructions on connecting the hose. You'll need to knockout the hole on the back of the unit and then connect the hose through it and to the tank. The tank should be fully installed in position first before you insert the hose. For further assistance or clarification, you can contact our support team on 1300 800 200 or email support@andatech.com.au

Hi Jarunit, We would like to assist you further on this issue. Please could you email us at support@andatech.com.au with details of the issue you're facing i.e. how long has this been going on, how old is your unit etc. Our customer service agent will get back to you asap.

Thank you.

There's an Ionmax 681 on the Andatech website. I think it's the smallest and cheapest Ionmax dehumidifier they have.

Thanks for providing that info. I'll contact Andatech.

I think the distributor of Ionmax in Australia is Andatech: external link  I purchased one of mine from Dick Smith online, and it was the cheapest price I could find. I still thoroughly recommend the Ionmax ION612. When this last 2 weeks of rain started we had condensation on all the windows, which was all gone within 20 minutes of turning them on. We've had them on continuously ever since then, and there's been no dampness of internal air and surfaces. And we've had 670mm of rain already this month!

Hi K Rigney. We don't price match our resellers :) You're welcome to purchase from them. The stock still comes from us and the warranty will still be covered by us. If you have other questions or concerns, feel free to call us on 1300 800 200.

Hi Grace, Best if you can give our support team a call on 1300 800 200 and we can walk through the issue with you on the phone or organise a return.

Customer care team was great and are sending me a new unit.

Hi Eddie, We usually turn it on during the days to use the solar panels. Look at it this way, I'd rather have no mould on our clothes or anywhere just to save a few bucks but I do understand your concern. In winter we have it on at nights & it warms up the bed room, also drys up the laundry too at the same time (kills three birds with one stone LOL). We have two dehumidifiers, two different brands one upstairs & one downstairs, can't live without them. Hope this helps, good luck.

Well explained. Thank you so much