RACQ Roadside Assistance

Zane came to tow my daughters car this afternoon from Brisbane airport at air park 2 he went over and above board to get car onto tow truck took about 2 hours due to position of a concrete pole which made it hard persistence paid off it was very Challenging but finally got car in right position to get car onto truck Thank you Zane for your help it was really appreciated ⭐️ ⭐️⭐️⭐️⭐️

My car broke down this evening11/2/26 I contacted RACQ and the mechanic arrived with in 30 minutes top bloke he checked my car & organised a tow truck . The tow truck arrived and picked the car and took it to my mechanic. Both the RACQ mechanic and the tow truck driver did an amazing job thank you guys . Regards, Izac Show reply

I had an outstanding experience with Andrew (RACQ car 29) who came to assist me with my car battery replacement. From the moment he arrived, he was incredibly friendly, polite, and patient. He took the time to clearly explain everything and made what could have been a stressful situation feel easy and manageable. What truly stood out was his… Read more

willingness to go above and beyond. I was fully expecting to pay around $220 for a new battery, so it came as a complete surprise when he checked the system and let me know my battery was still under the 3-year warranty. He didn’t rush the process and was more than happy to take the extra time to confirm this for me, which ended up saving me a significant amount of money.

His honesty, professionalism, and genuine care made a huge difference. It honestly felt like receiving an unexpected gift. I’m very grateful for his help and couldn’t be more impressed with the service I received. RACQ is lucky to have someone like him on their team.

I am over the moon about the amaaaaaaaazing service I've had today with RACQ!!!! First of all I locked my keys in my car! Robbie from Tully is my hero! An absolute legend for his unbelievable expertise at getting my keys out of the inside of the back of my van!!!!!! THEN! I got as far as Manunda and guess what? I broke down!!!!!! A guy from… Read more

RACQ came out and he was awesome also, diagnosed it as the clutch had gone. He was fantastic at organising a tow vehicle and also recommended a mechanic nearby who could fix my car ! Wow, Michael the tow guy was INCREDIBLY PROFESSIONAL AND I CANNOT RECOMMEND HIM ENOUGH FOR ANY JOB JUST LIKE THE PREVIOUS 2. THEY WERE ALL POLITE AND VERY CHEERFUL AND IVE HAD ONE OF THE BEST WORST DAYS IVE EVER HAD! REGO 898 BI8

I kept my RACQ roadside assistance following the loss of my car when it was stolen and vandalised and written off by insurance because I was told they would cover the mobility scooter I was provided with to help with attending minor appointments and events! I also paid for RACQ insurance on the scooter, which, instead of $60 advertised, cost… Read more

$100.00 for the year! On Thursday just gone, I accidentally caught the scooter canopy in a low overhanging tree, bending the canopy, forcing the 4wheeled walker onto the ground and dragging it behind destroying one wheel! I phoned RACQ for help! No to Roadside assistance but we’ll put you through to insurance and after 2 extensive waits- we’re too busy- go on line or call tomorrow leaving me, a frail, vulnerable older person stranded on a footpath with no help! No thank you RACQ

My Mazda CX8 needed a new battery in Carindale. Dylan from Roadside Assistance was very efficient and friendly. Overall, an excellent experience with this company.

Always reliable and fix my issue. I’ve had multiple problems in the past and racq have always been able to solve the issue. Today, this is a post of great appreciation for Mahesh in Kingaroy. He not only attended my call-out, but looked after the towing of my car to my home and made sure everything was looked after. I felt completely confident with my car in his hands. Thankyou. Feeling very grateful.

I had to re-join RACQ tonight because our membership had lapsed, and I was absolutely shocked by this company’s business practices and its willingness to charge excessive fees in emergency situations. Not only did they charge the $109 standard membership re-activation fee, but because I needed assistance straight away, I was hit with an extra… Read more

$140 fee, almost 130 percent more on top of the membership. Of course I had to pay it, because my son was stranded in the dark alone and an hour from home … but that’s the whole point of having roadside assistance, but it feels like they take advantage of people in desperate situations.

Then to make matters worse, they couldn’t get the car started and it had to be towed, my son was then told it would be a further $170 because the location was over 20 km away.

Honestly, this is daylight robbery! At a time when everyone is struggling, this company is charging exorbitant fees on top of the membership price and capitalising on people in distress.

Really disappointed with how this was handled and how much it ended up costing under pressure. Quite frankly, they should be ashamed of themselves.

Had an issue with our vehicle after leaving Bundaberg and rang RACQ.They sent us roadside assist from Avondale Auto. What wonderful service we received. Lent us a car to go into Bundaberg and pick up a hose needed and got it going for us again. Would certainly recommend this business for auto repairs.

My work vehicle was stuck on a steep driveway only inches from a large tree. Called RACQ who attended pretty quickly. Ready Towing spent 2 hours working out logistics on how to manoeuvre my vehicle without causing damage to the vehicle which had slid very close to the tree. I am very grateful for their efforts in extracting my vehicle from a very precarious situation. Two guys Mitchelton job 7-9pm 03/02.

I wish a negative five-star was available!! I suddenly needed roadside assistance, phoned RACQ and discovered I had an issue with my membership renewal (despite auto payments). I've been a repeat, annual client of RACQ for over 20yrs, as were my parents. Instead of extending any goodwill to a long-term client, I was stonewalled with policies and… Read more

regulations. Whilst my car was stuck on a busy road, in the blazing heat I was forced to be on the phone for over an hour. The disgusting outcome was being then asked to back-pay my membership for 6mths (although never making a call-out request during that time). I was also told I needed to pay an extra $100 fee for now renewing my membership but needing roadside assistance under 72hrs. In addition, the cost of my replacement battery was over $300 with no option for any other cheaper battery.

The quality of RACQ roadside customer service could not be worse. They have lost a loyal customer spanning the past 20yrs. Do NOT use RACQ unless you like terrible customer service and extortion.

assistance since 2014. I forgot to review it and it was just passed the expiry date. Got an issue for my car with flat battery, called and asked for help. I was treated as a new customer to start a new membership plus a call out fee for $160. I asked if they can waive the call out fee and renew my membership from the time I should pay. The staff… Read more

who received the call asked me to be on hold, 10 minutes later, got back to me, although you have been with us 12 year, you still need to paid $229 including membership fee and call out fee. 14 years membership royalty means nothing, it's not even worth $100! It's just a joke. They are too big to care, too arrogant to care. Avoid any business with this company and go for the other company who cares about you.

Zane the tow truck driver on Northside of Brisbane was amazing. Arrived shortly after calling racq, Zane was fast, efficient, safe and super friendly. Top bloke.

Disappointed to say the least. Been a member for years and when I need them to fix my windscreen, I'm too far out and they are not to book any jobs out my way, inky 45 min. What is the point of paying yearly if I can't get help when needed

Very prompt service, A guy Clint came out customer service experience was the best. Found problem fixed the problem couldn't be happier what a good polite guy. 2

Had flat battery in my Mazda so phoned for assistance. Was told 60 mins which was OK but Antony turned up in under 10mins! He was amazing. Friendly knowledgeable and gave me umbrella to shade from sun ☀️ He is definitely an asset to your company. Awesome experience especially with Antony (patrol 75). Thanks

Don’t try to purchase this and definitely don’t pay extra to waive the wait period if your issue is a fuel leak. You will be told to ring 000 even if your specific situation is a non emergency and clearly not a fire hazard (very blasé about ringing 000 - “people do it all the time hee hee”). RACQ will take your $ and then refuse to do anything… Read more

further until you can prove it’s been assessed by the firies. Better off to get a mobile mechanic or organise a tow yourself directly (cheaper too). My workplace WHS team couldn’t believe I was expected to waste the firies time and the tow truck company certainly didn’t require me to do so.

I did not completely understand parts of my roadside assistance. But the staff at RACQ were nothing but lovely and solved my problem very compassionately. They will listen and work with you and I really appreciated it.

On October 30, 2025, My wife and I were travelling from Cobar, NSW to Wilcannia, NSW, towing our caravan. Around 10 a.m. I felt a slight wobble in the driver side rear wheel. I pulled off onto the side of the road where it was gravel and dirt. When we were fully stopped, the rear wheel came off, as the wheel studs had sheared off completely. … Read more

Being a premium member of Roadside Assist, I called the RACQ, who arranged a tow truck from Cobar to take our car and caravan to Wilcannia. Having near non-existent phone reception,I had to stay outside in the heat the entire time to receive phone calls from RACQ & NRMA to get the towing arranged and to receive updates. It took the tow truck 6 HOURS to come from Cobar to tow us to Wilcannia, NSW.

When the tow truck came, he said, "I will try to slide the truck tray under my wheel disk WITHOUT a slide plate." In doing this, when he extended the truck loading tray under the wheel disk, he bent back the shock adsorber mount backwards, snapping the shock absorber in two, gushing hydraulic fluid everywhere in front of us.

The truck driver said, "oh d*mn, I should of realised the shock mount was below the disk, I am sorry about that, and to ring his boss in the morning and she will arange to get it fixed". We finally arrived at Wilcannia, NSW after 6 p.m. on October 30, 2025. The truck driver unloaded the car using a skid plate under the disk, with no problem unloading. The truck driver AGAIN apologised, shaking my hand before departing.

I rang the tow truck company supervisor in the morning. After admitting liability for the damage, she told me to ring NRMA, and they will fix me up for the damage. I rang NRMA on the number the tow company gave me, who referred me to RACQ. to arrange reimbursement. I was told to get the car fixed and to keep the receipts.

I was told by RACQ that since I was a premium member, I could get my car and caravan towed on to Broken Hill, NSW, where the studs and shockie mount could be fixed. This was part of the premium travel allowance.

Then, after hearing nothing back, I called RACQ AGAIN and was told that because the tow truck driver damaged my car, I could not get my car and caravan towed to Broken Hill, NSW, to get my car fixed. Why I was not entitled to my paid for travel benefit just because the tow driver damaged my car is beyond me.

I explained that we were in an extremely small country town with very limited supplies. The lady said there was nothing she could do. I was also told by RACQ that my claim would be made priority since we were very remote, although I had to call them back three times to figure out what is going on.

So, I had to pay another tow truck fee out of my pocket to get to Broken Hill to get new studs and to get my shock absorber mount welded and fixed.

Then, on November 13, 2025, I received an email stating that RACQ said they were not at fault and that they believe that the damage was caused due to the wheel studs shearing off.

I immediately responded to the RACQ response and explained again in the email how the damage happened in front of my wife and I and the tow truck driver as he slid the truck tray under the wheel disk, and that the truck driver admitted liability.

I immediately received an auto response stating that the RACQ representative has just left on holiday and will not be back until late January. Unbelievable!

I then contacted the Cobar tow truck company with the RACQ no fault findings, They responded with surprise, as they themselves admitted liability, and paid me for the damage themselves without issue via direct deposit.

So much for RACQ's no fault findings response!

I can not recommend the RACQ brand name for any service if they treat their customers like this. They are quick to take your hard earned money but will not pay up when they are obviously at fault.

Sorry I didn't get the mechanic from Nanango's name. He arrived in half the time I was expecting . I walked 5 minutes from home to find he had my ute sorted out already. Well done. Great service.

After more than 24hrs of waiting and being mucked around the guy that turned up had no mechanical experience whatsoever. It cost me over $300 to get a tow even though I have extra care. The response to my complaint (after a week) was so insulting that I cannot describe how I feel about RACQ because the guidelines would consider it offensive and no doubt aggressive.

Booked a pickup of our 4WD a week in advance as it had a failed automatic transmission. We were told it would be collected (today) at 7AM. We made arrangements with our mechanic so he could start work on our 4WD at 8AM. RACQ arrive at 10AM some 3 hrs late. No call, no mention that the pickup could be anytime in the 3hr window (7 to 10AM) - as… Read more

confirmed when an operator listened to the playback of our phone call when we booked the tow. So, our mechanic moved on to other jobs and now we are without a vehicle. If this is the service RACQ provide to Gold members, why waste your money on them.

Starter motor died in my car this morning. John from RACQ came out as soon as possible, located the problem and showed me what to do to start it and get home safely. Many thanks.

RACQ Mario 42 was an absolute legend. Definitely a bad situation turned into a positive one, got me off the main highway safely with no troubles at all. Called for a guy to come look at my car as soon as he drove off, couldn’t have asked for someone better to help my situation! Thank you guys