1,493 reviews
I could not start my holden. Tony was an expert and displayed highly professional and knowlegable skills. Tony checked my overheating, identified the issue and permitted a speedy resolutiion. I have been a Nrma member for over54 years and i would never be without it
I took advantage of the battery check service offered for an NRMA installed battery on expiry of the warranty (3 years). The service person was friendly and professional, providing me with advice on the battery condition and my options. Just be aware that the call goes to the roadside assist service and they send a vehicle out as soon as it is… Read more
available, like when you use the breakdown service, so be ready to have them attend within that service's timeframe (was up to 90 mins for me)
Great help in an unfortunate situation. The person who took my call was polite, professional, and understood how to help me. The tow truck needed for my vehicle arrived within half an hour, and the tow driver called to establish contact within 5 minutes after I called NRMA for help. Couldn't ask for more.
Reviews with attachments
10/10 I got NRMA ultimate care because Im 30yr female traveling alone (with my dog) from Tweed Heads NSW to Perth WA coastal route (6,000km) Ford 2010 Transit Van. I have been so impressed with the service and speed and I've broken down a few times now! (Popped tyre and dead battery etc). Time and time again they have been quick to get out and… Read more · 1
help with everything I need, even got an amazing price on a battery in the middle of nowhere on a Saturday, which had I not had NRMA I would have paid out the nose and had to wait for Tuesday (as it was public holiday)! I wasn't expecting it to be this good, they have great relationships with the other state providers (WA, SA, VIC, NSW). Im sold for life now. Its such a small price to pay and has already saved me heaps, financially and mentally haha Love NRMA now 10/10
The fan belt unravelled on my Merc SUV rendering no fan to keep the engine cool and NO power steering which was exceptionally difficult to manoeuvre with 12 inch rims. I had 2 large dogs in the back. Within 40 mins All States Towing Service arrived, picked up my car and dropped it to my house. Excellent customer service and prompt response by both organisations - highly recommend NRMA Roadside Assist and All States Towing.
NRMA Christmas Day Angels – I blew a tyre on Christmas Day on a highway in a No Stopping zone. NRMA quickly organised a tow truck to take me to my destination and then roadside assist to meet me there, replace the tyre, checked my oil, water and battery. Both NRMA roadside staff as well as the call staff were so helpful, polite and genuinely there to help. It could not have… Read more
been a better outcome given the circumstances. If you were to ask me why I’ve been an NRMA member for 40 years, there’s your answer. Incredible staff and service.
Great NRMA support for dead battery – Can’t speak highly enough of Steve from Camperdown hub. Called NRMA with a battery issue. Only purchased my last battery from NRMA batteries in May 2022. Clearly I felt this was a warranty issue as Battery appeared dead, car not starting. Steve agreed, replacing my old battery with a new one promptly and efficiently. No charge. (Pardon the pun)… Read more
Reassuring me that NRMA service staff have integrity & are always honest. Great work Steve of NRMA roadside assist.
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NRMA PREMIUM ROAD SERVICE – ABSOLUTELY GREAT – We were on our way home from visiting friends in Melbourne. Just 50kms along the Hume Freeway the temperature light came on and then smoke or steam started to pour from the bonnet. I quickly pulled over onto the shoulder and opened the bonnet to see even more smoke. Grabbing our laptop, phones and jackets we climbed over the guard rail to stand… Read more
on the grass down below road level and phoned NRMA. Of all days, there was an outage of RACV communications in Victoria. After about 30 minutes and with impending rain, my wife found an App to contact NRMA and within a short time a RACV road service chap arrived, looked at the problem and said he’d phone for the tow vehicle from his service centre. It arrived within a few minutes from nearby Wallan, just off the highway. Having been towed there to Laffan Bros the BP service station and their repair shop, we were welcomed into the office where the first chap, the owner of the centre, introduced us to the receptionist and brought coffee to us with the offer of something stronger as I obviously wouldn’t be driving. The verdict re the engine – it was stuffed and needed to be replaced. They couldn’t do it as they were booked out as was his recommended nearby mechanic.
The receptionist had been talking to NRMA Premium Care and handed us over to them. One couldn’t ask for better care. They recognised we were in an awful position over 600 kms from home with a car basically without an engine. We had to sort out what we’d do and the first step was to get our friends to come and take us back to their place rather than go to a motel covered by our policy. We then worked on whether we should replace the engine or buy another car. Researching the internet over the next 3 days, we decided to replace the engine at All Drive Subaru, Punchbowl rather than car replacement. (See my positive review about ADS). Meanwhile the NRMA Premium Care Team were in constant phone contact with us, had arranged car hire for us for the maximum of 7 days, and once we told them our decision re taking the car to ADS, Punchbowl, they organised the trsnsport of the car to there. Using the Avis hire car, a Nissan X-trail, we visited friends near Benalla where we did the above research and decision making. While there, a Premium Care team member phoned to say that because of my very long membership they had decided to offer the hire car to me for another week and we accepted this finally dropping it off at Goulburn, NSW. They organised a taxi for us from Goulburn to home. Once our car had its new engine, we travelled by taxi to the rail station, train to Revesby, taxi to ADS and were reimbursed for those expenditures. The total cost of all the road service, towing, car hire and travel came to some $2700 approximately. Throughout the whole time, the team were very friendly and ever so supportive. We greatly appreciated their never hurried conversations and support.
PROS: Prompt service knowledgeable, helpful, friendly staff for all our phone communications. They showed empathy. good value for he membership fee CONS: none that we could see in this instance.
We highly recommend the NRMA and its Premium Care team. 5 stars to them.
Photos: a GPS breakdown location taken from mobile phone, our car up above us on edge of highway, Laffan Bros BP Service Station at Wallan - their tow truck on roadside our car in background, hire car.
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Renewal Quote scam. When they send a text link to renew your Roadside assistance it may say that there are discounts applied. It shows a figure for total discounts (if it lets you expand this figure it will say that there is no data and they haven’t shown data since April 2024) If you check the cost on their site without logging in it will be the… Read more
exact price as your supposed “Total savings” quote. The additional savings amount is misleading as there is no discount and they admit on there site there is no data behind the “Total savings” figure they put on your quote. The call center claimed ignorance as to how it could be displayed and offered a small discount. They made out it was an isolated event, so please look at your renewal and let me know it also shows “Total Savings” so we can hold them to account and get restitution for everyone who has received their smoke and mirrors quote. Complaint filed with ACCC but they aren’t obliged to do anything, even with such a shoddy and blatant attempt to hoodwink customers. The entity I hold other insurance products with functions as a different company and has a different site, so this mystery discount doesn’t even have anything to do with Roadside assistance and NRMA membership.
do not use is company is made payment the other day before i could get towed they were hapto take my money then said I had to makev another payment before they would tow me after saying to them that im on a disability pension and get paid on Friday they still say they wont tow me so I will never gove u another cent ur a multi million dollar… Read more
company that will not help anyone ive contracted for nrma 3 years ago and ur customer assistance was crap you treat ur clients like crap condition ur a rip off like this company stands for no real mechanics available if i could rate 1 star i would thanks for leaving me in the learch like u do with the rest of ur clients
14th Nov, broken down on the side of the expressway in a remote area. keep getting told by NRMA Premium Care will call in 10 mins. 2.75 hrs later. Still waiting for confirmation of the tow truck booking. 28 degrees in the car, miles from any shop or drinking water. Closest shop is an hr's walk. Unbelievable.
Latest follow-ups
Bad experience. I signed up because the ads clearly said “Start your free trial,” which is exactly what I did. After one month I cancelled, only to realise I had apparently been locked into a 12-month contract without ever being clearly told. I… Read more
have never spoken to anyone directly, and none of the emails I received explained that cancelling after the trial would still lock me into a yearly commitment. The only mention seems to be hidden in very small fine print, which feels misleading considering the advertising focuses on a “free trial.”
Now I’m told my payments will only start in two months, but I’m already locked in for a full year. That is extremely frustrating and does not feel transparent or customer friendly.
Very disappointing experience.
Follow-up · Terrible service and they make me pay for one year even though I don’t need their services. They would not let me cancel while in trial period!!!
Hello Mariska, Thanks for reaching out. We are sorry to… Read more
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As a 50 yrs Gold member made a recent lock out call in western Sydney. According to my own mechanic of 20 yrs I was given completely wrong advice about a trivial cooling system issue (separate to the lock out issue.) The NRMA employee was extremely… Read more
keen that I use his recommended towy for clearly false advice. I was assured by the South Asian employee that my car would be unlikely to get me home to the Blue Mts on a wet Sunday night with no local taxi service from the rail. In over 50 yrs of membership I have never before been given such fictitious advice. When I called to complain to Head office I was fobbed off & the promised return call never eventuated. Avoid LIKE THE PLAGUE , USE ONE OF THE MANY MORE HONEST SIMILAR SERVICES. Clearly locals have been sacked to employ cheapy 3rd World contract day labour.
Follow-up · Lock out allegedly due to flat battery. My complaint to NRMA was completely ignored (until I posted on here.)
Hello Paul, We are really sorry that the advice given was… Read more
My Mother and father in law were on route to a funeral in QLD from NSW and their car blew up. Their case manager Shelley went above and beyond to assist them. They were collected on truck with their car and caravan, put up in a caravan park for 7… Read more
days, rental car for 7 days, they couldn't be more appreciative and we appreciate all the assistance you've provided and we are glad that they had the premium care roadside assistance. Thank you Shelley, you legend!
Follow-up · Parents home safe and sound and still so relieved they had the NRMA special coverage.
Positive reviews
my car showed a major problem on an unsafe stretch of the highway. i was lucky enough to find a small space into which i could get off the road by about 1 mtr. NRMA sent Paul who was a godsend...not only because of my predicament, but because he made me feel safe and gave an honest opinion of what the problem may be
The lady who eventually picked up the phone after all those endless options was sympathetic and helpful. The serviceman was also10/10; he was courteous, pleasant, knowledgeable, worked quickly, and gave me good advice. Sorry I'm too old to do photos or videos.
NRMA is very good overall but a few misfits I guess unfortunately are always everywhere and anywhere. May be the recruitment process of these Tow truck drivers needs slight improvement. I mean the demeanor of people, somehow needs to be checked out.
Negative reviews
This service is is an absolute joke. I've rung them twice in the last 6 months once after dark to report a open ladder in the fast lane north bound on the M1and just got redirected over and over again until I ended up just hanging up. Then today I rang them after my car broke down in a high risk spot on the M1 southbound near Springwood, only to… Read more
be told there was nothing they could do and I would have to try and organise a tow company to come and remove. What's the point of having a service like this. PATHETIC
Hello Chuck, Thanks for getting in touch here. We are… Read more
Would like to give 0 starts if I could. Stay away from them. They will lock you into a contract and force you to pay payments for a year. There is no way to cancel the plan. Very shady policy. I didn't use their assistance even once in the 4 months that I have paid the monthly payments for and so I do not see it worthwhile continuing. They are not letting me cancel.
Hello Rohit, We apologise it you've felt forced into a… Read more (+2 replies)
Waiting around 2 hours for flat tires and I end up called local mechanic to change it because my wife she was the driver at the time and she don’t know how to do it ,first and last time I call them and I will make sure my account will be canceled tomorrow morning stay away good please
Recent reviews
Brilliant staff from calling to get a Patrol and personnel who change batterys etc Stuck with a flat tyre or you have a issue locked out of car , these are super heroes to these awful situations. Always providing peace of mind. I've been a member since bread cost 60c a loaf and wouldn't change this .I know their number off the top of my head 13 11 22 as its a number WORTH remembering .
Find out how NRMA Roadside Assistance compares to other Roadside Assistance Providers
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Excellent experience from booking, time of response & the gentleman who responded was polite considerate informative & a complete professional. Started my 2011 Amarok & advised best way to look after it!
As an older lady, car trouble is worrying. Nrma gave great assistance at night. The young mechanic, was polite, knowledgeable and patient. Understood modern cars. He gave me confidence, was confident himself, and was a great help. A very big thank you to the nrma.
Am so thankful of NRMA Team member attending my home at Gymea this evening. I was concerned about the tyre pressure levels due to not being able to drive for some months. Michael not only checked the above however, offered to with the oil/water and battery. Also helpful suggestions. Am very appreciative of Michael's kindness and patience. Show reply
Just woke to a dead battery. Technician arrived in about 15 minutes. Could not have been nicer, more efficient and helpful. I rarely call road service but it is always exceptional Show reply
NRMA Review — Roadside Assistance in Wagga Wagga We would like to commend Andrew and James from NRMA for their assistance when we broke down in a bus lane in Wagga Wagga during hot weather. They were professional and efficient, ensured our safety, managed the breakdown smoothly, and treated us with respect throughout. Their attitude and… Read more
patience were excellent. They are a credit to NRMA in our area. We are grateful for their help and would like their service recognised
Road side assist Glen innes can be assumed up in one word "incompetent" had to wait an hour in the rain. I am positive he caused more problems with my car trying to fix it then didn't even take it to my mechanic for nearly 2 weeks and then left it at the mechanics with none of my information and his professional opinion he told the mechanic about… Read more
what was wrong with my car was that it wouldn't start! Then he preceded to gaslight me making out like it was all my fault. Absolutely disgusting!
Whilst I must admit I do not understand the NRMA website today I received excellent service from individuals When you suffer a breakdown log ins, passwords, locations and traffic noise are unhelpful. But individuals who want to help do help Total satisfaction should be the objective today and individual did - thank you.
Used NRMA for a battery replacement; lasted 2 years, 9 months and the warranty only covers 2 years. This time went to another battery retailer; received a better quality battery, 3 years warranty and much cheaper. I expect a trusted name such as NRMA to not rip off customers. Cancelled my roadside assist and still have to pay 2 months of payments… Read more
as they only renew/cancel per year. So I'm paying an extra 2 months for a service I'm no longer happy with. Seems like they have become money grabbers. Won't recommend to anyone.
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Still no contact from nrma i hope ir reading this nrma just goes to show how much u care idiots