Metricon

We had a brilliant Build experience with Metricon thanks to the site supervisor [Name Removed]. From the start of the build to the end his organisation of trades, timing, quality checking and expectations of their work was phenomenal. We can’t thank him enough for his communication with us on build stages and answering any questions we had were on point and always timely. This is my third build and by far the biggest and most rewarding to date. Show details

Overall, we are very happy with our build experience with Metricon. The quality of the build and customer service throughout the process were very good. A special mention to our site manager, who was exceptional from start to finish. He always tried to think from our perspective and regularly offered practical advice during the build that helped… Read more

save us money later on, especially for landscaping preparation and NBN connection planning. Those small suggestions made a big difference and showed he genuinely cared about the outcome for us as homeowners.

Building a house can be stressful at times, but the team was supportive, responsive, and professional throughout the journey. Thank you Metricon and the site team for helping us build our new home.

Our project is nearing completion and we are very happy with the Metricon. Our new home is beautiful and has been built in under 5 months. Our supervisor, [Name Removed] has done an amazing job, has given us regular updates and has been accommodating of our extra requests . [Name Removed] our contract manager has been a pleasure to work with and always ready to be helpful. Show details ·  1

I had an overall satisfactory experience working with Metricon. My site manager [Name Removed] and building support coordinator [Name Removed] are really supportive and easy to deal with. They always address our concerns in timely and professional manner. Show details ·  1

Funny enough, our journey with Metricon started with us missing our very first appointment with [Name Removed], as we were overwhelmed and struggling to decide on our first property purchase. What really stood out was that [Name Removed] personally called us after we missed it and, instead of being upset or pushy, simply said, “That’s okay whether… Read more ·  1

you choose us or not, but at least let’s have a chat.” That genuine, honest, and no-pressure approach immediately gave us confidence and showed he truly cared about helping us make the right decision.

We had an excellent experience with [Name Removed], our Home and Land Sales Advisor at Metricon. From the very beginning, he was genuinely helpful addressing every question we had regardless they were silly or worthasking :D. He took the time to understand our needs, explained every step clearly, and made what could have been a stressful journey feel smooth and exciting.

His communication was always quick, honest, and helped us make informed decisions. We never felt pressured, and he made us feel confident that we were in good hands.

If you are looking to build with Metricon, having him as ur advisor will make all the difference, and we are very grateful for his support.

Our journey with Metricon is excellent from the begining to end. We got our house within 10 months after Metricon came on site. Site Manager was very helpful and supportive. Show details ·  1

We had a great experience with Metricon. [Name Removed] and [Name Removed] communicated clearly throughout the entire process, making everything easy and stress-free. The build was completed within 90 days, and we’re very happy with the overall quality and service. Highly recommend! Show details ·  1

I’ve had a great experience throughout the construction process. The site manager, [Name Removed], is highly experienced great communicator and Saige in the office has been incredibly supportive and organised. Together, they’ve made me feel confident in the build, to the point where I rarely feel the need to follow up they’re committed to… Read more ·  1

delivering a high-quality product.

I receive the promised Friday afternoon update calls weekly and any questions I have during the week are answered promptly. The build quality has been great above expectations if being completely honest. Any clarifications or adjustments on workmanship have been handled collaboratively, with a lets see what we can do that work for both sides rather than a “this is how it is its built now” approach.

Considering a knockdown rebuild is a significant undertaking of time and funds, this level of communication, flexibility and quality product has made the process much easier. I’m really looking forward to handover, which hopefully isn’t too far away.

I am currently building the Kalarney 29A Whitehaven with Metricon and cannot fault my build process to date . My site supervisor [Name Removed] has been efficient, honest and organised with great communication with the building stages and what to expect. Trades booked in a timely manner and very easy process. We have built with 2 large volume… Read more ·  1

builders in the past, and I feel very comfortable saying construction this time has actually been …. Fun. Thanks construction team and [Name Removed] for helping make our forever home an enjoyable memorable

Metricon’s site supervisor-[Name Removed] He demonstrated professionalism and clear communication. He took time in explaining each of the build stage. PROACTIVE IN ADDRESSING OUR CONCERNS. Has the ability to manage trades efficiently and ensured everything ran smoothly. We are confident that we are in very capable hands and highly recommend him as a site supervisor, especially if you’re building with Metricon. Show details ·  1

We just finished building our first-ever home with Metricon in Thornhill Park and we couldn't be happier! We were naturally a bit nervous as first-time builders, but the team delivered a fantastic experience from start to finish. ​Here is why we highly recommend them: ​ Great Value for Money: The high-quality amenities and inclusions we received… Read more ·  1

compared to the overall cost are absolutely outstanding.

​Impressive Speed: We were blown away by how quickly and hassel freely the house was built without compromising on quality.

​Seamless Support: A huge thank you to our Site Manager, Building Support Coordinator, and the entire Metrico Team.

Your communication and organization made our first construction journey smooth and stress-free. Thank you, Metricon, for building such a beautiful home for us!

Exceptional Home Building Experience with Metricon! We recently had the pleasure of working with Metricon on our new home build, and I couldn't be more thrilled with the entire experience! From start to finish, [Name Removed] and [Name Removed] provided exceptional service and support. Their attention to detail and commitment to our vision truly… Read more ·  1

made the process enjoyable. [Name Removed]'s expertise and guidance helped us navigate every step, while [Name Removed]'s communication and responsiveness ensured that our home was everything we dreamed of and more. Plus, the timeline was met.

I wholeheartedly give Metricon a glowing 5 out of 5! Thank you, [Name Removed] and [Name Removed], for making our dream home a reality!

I appreciate the opportunity to share my experience with others! Michelle S

This is our 6th house build but the first with a volume builder…. Display representative [Name Removed] was fantastic and still keeps in contact. [Name Removed] our site supervisor has been unbelievably with great building knowledge with a mix of common sense and fairness. [Name Removed] our building support coordinator solved any problems we had… Read more ·  1

. The whole team should get a big pat on the back.

We’re almost at the end of our journey and would without reservation recommend Metricon .

This my first time building a home in Australia, choosing Metricon homes as my builder never has made regret, the lovely team has guided me step by step all the way throughout professional till completion. They help me with all the building work stresses so I can enjoy this journey better. Big thanks to Metricon homes team. Mahdi Show details ·  1

We initially started the process with another builder, but while still within the cooling-off period, I visited Metricon display homes in Berwick, VIC, to explore options. During that visit, we met an amazing sales consultant who completely changed our direction. After reviewing our lot, she proactively reached out to let us know that the house… Read more ·  1

we wanted wouldn’t comply with setbacks and developer restrictions (something that hadn't been flagged by the other builder). This allowed us to withdraw in time and secure a more suitable lot. From there, we continued the process with her, and she was exceptional throughout. She provided practical, well-informed advice, helped us maximise value within our budget, and ensured we took full advantage of promotions. Her availability was outstanding, supporting us after hours and on weekends, and she always responded quickly.

There were a couple of misunderstandings during quoting (bricks vs Hebel and the inclusion of a fridge water point), but she quickly resolved both issues without any additional fees. We also went through the fast-track process (16-week site start), which was met. However, it does come with trade-offs. In our case, it meant completing all colour and upgrade selections in a single day at Studio M.

This made the process quite intense, as any decision not made on the day would effectively be missed due to the fast-track requirements. It definitely adds pressure, especially given the number of decisions involved.

If you’re planning to build with Metricon using the fast-track option, I strongly recommend visiting Studio M at least a couple of times beforehand. This gives you a much better understanding of the options and helps you prioritise decisions on the day. We did this, and honestly, I don’t think we would have got through it otherwise.

The Studio M team was excellent, very knowledgeable and supportive. They helped us maximise our budget and provided practical advice on what to prioritise, what could be done later at a lower cost, and where it made sense to invest upfront.

While everyone did a great job, the consultant from the electrical section stood out. His recommendations were spot on, especially in helping us understand where to invest and where to avoid unnecessary costs.

Initially, we were advised that we would likely move in around mid to late 2026. However, progress has been significantly faster than expected. Construction formally started on January 13th, and by March 25th, the house is nearly complete, with only minor items remaining (caulking, water heating unit, taps, carpet, and mirrors).

We’ve been advised that the final inspection will take place in early April, with a potential move-in by mid-May at the latest.

The build quality has been excellent throughout, as seen on the job during inspections, and the construction speed has been outstanding. The site manager has also been very responsive and easy to work with, which has made a big difference during this stage.

My wife was initially unsure about choosing Metricon, but she now agrees it was the right decision, and so far, we have no regrets.

If you are wondering, yes, I used IA to write this and make it clearer to read.

Our site manager, [Name Removed], has been an absolute pleasure to deal with throughout our build with Metricon. He has been super responsible, proactive, and genuinely helpful whenever issues came up. What we really appreciated was his willingness to step in, follow things up, and keep the project moving forward. Building can be stressful at… Read more ·  1

times, but he made the whole process much smoother and easier with his clear communication, professional knowledge, practical approach, and positive attitude.

He always showed a real sense of ownership and worked hard to help us resolve problems quickly and efficiently. It was 100 % clear that he cared about our feelings about our new home. We are very grateful for his support and would be more than happy to recommend him to anyone (I've actually done that to our Metricon construction group that consists of 82 homeowners) building with Metricon.

We chose Metricon expecting a smooth and stress-free building process, based on recommendations and the reputation of large builders. Unfortunately, our experience was the complete opposite. The biggest issue throughout our build was lack of communication and transparency. Regular updates are critical during the building process and these were… Read more

almost non-existent. Our site manager and building coordinator were extremely difficult to reach, and we were often left in the dark about important developments and in many cases found out after the stage had been completed.

One of the earliest problems involved our neighbour’s fence. We were clearly told (and this was confirmed multiple times via email) that the fence would not need to be removed. However, construction staff removed it without notice, leading to complaints from our neighbour. We were then verbally assured the fence would be reinstalled within two days, but this never happened. Instead, we were later told Metricon would not reinstall it at all. It took nearly a month and cost us $700 out of pocket to resolve—completely unacceptable.

Another major issue was with our kitchen stone selection being discontinued. This was entirely out of our control, yet we were forced to either choose a mismatched alternative or pay thousands extra for an upgrade. No reasonable solution or accountability was offered, which reflects very poor customer service.

The handover process was also mishandled. A handover date was verbally confirmed, but the house was not ready—gas was not connected and construction was incomplete. We had already booked travel based on this confirmation and ended up losing money, with no accountability taken by Metricon. Even at final handover in January, the property was left in a dirty state, with construction debris, pipes, and rubbish still on-site. The site manager just wanted our signature and rushed us to complete the handover.

During handover and post handover, a lot of issues were raised i.e. scratches on most window glass, scratches on kitchen stone. It was promised during the handover that it would be fixed as soon as possible but later we were told that it's not covered by warranty. Leaving us with scratches all over the windows throughout our brand new house.

To make matters worse, after raising these issues with Metricon’s customer support team, we received no response at all. It raises the question—why ask for feedback if it is simply going to be ignored?

Overall, this build was unnecessarily stressful due to poor communication, lack of ownership, and unprofessional handling of multiple issues. We would strongly caution others to reconsider before choosing Metricon.