1,456 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Feedback for Brighton Homes indicates a highly positive sentiment, particularly regarding the professionalism of the staff during the pre-construction and construction phases. Customers frequently highlight the efficiency of the build times and the transparency of the pricing and design processes. While the vast majority of experiences are excellent, a small segment of feedback identifies significant concerns regarding post-handover quality and communication during the early planning stages.
Pros
- Exceptional Design Support: The MyChoice Studio staff, specifically in colour and electrical selections, are praised for their expertise, patience, and ability to translate customer visions into cohesive designs without aggressive upselling.
- Rapid Build Timelines: Multiple builds were completed ahead of schedule, with some double-storey homes finished in as little as five to six months, even when factoring in holiday shutdowns and weather events.
- Highly Communicative Site Supervision: Site supervisors are frequently commended for providing weekly photo updates, being easily reachable by phone, and proactively identifying and fixing defects before independent inspections.
- Effective Aftercare Service: The "Brighton Cares" team is noted for its responsiveness and professionalism in handling both minor cosmetic touch-ups and urgent post-handover issues like plumbing leaks.
Cons
- Variable Finish Quality: Some reports indicate poor attention to detail in final finishes, specifically regarding silicone work, grout, architrave joins, and paintwork.
- Pre-Construction Friction: A few users experienced a "rocky start" during the administrative phase, citing slow communication, errors in plans that required multiple corrections, and delays in studio availability.
- Post-Handover Structural Issues: Isolated but serious complaints mention significant defects appearing months after moving in, such as wall cracking, door sticking, and shonky electrical wiring.
- Discrepancies from Display Homes: Some feedback warns that standard inclusions or paid upgrades may not always match the aesthetic standard or quality seen in display homes.
Verdict
Brighton Homes is a strong choice for those prioritising a structured design process and industry-leading construction speed. While the administrative lead-up can be slow and final finishes may occasionally require follow-up, the company’s proactive communication and dedicated aftercare team generally ensure a high level of customer satisfaction.
Just completed PCI with our site supervisor Jacob. Really happy with the build and the way Jacob has run it. Only minor cosmetic things to tidy up. Highly recommend, as the supervisors are under a lot of pressure with everything they have to deal with. The house looks great. Show details
Starting a new home build comes with a mixture of emotions—from excitement to "OMG, what am I doing?" There are so many important decisions to make, and choosing the right builder is one of the biggest. Choosing Brighton Homes was definitely the right decision. Their support and guidance so far has been great, especially during the interior and… Read more · 1
exterior colour selection process. Having access to a dedicated Design Specialist made all the difference. Our Design Specialist, Steph, made our colour selection experience Invaluable. She immediately understood the style and colour scheme I was aiming for, and from that point onward the entire process flowed seamlessly. I can't thank Steph enough for her professionalism, expertise, and approachable manner. She was always happy to answer our questions and made what could have been an overwhelming experience feel easy and enjoyable. Her knowledge of colour and design is truly phenomenal, and her guidance gave us confidence in every decision we made. Thank you, Steph, for helping bring our vision to life and making this stage of our home-building journey such a positive experience.
Currently in pre construction stage heading into electrical and contract signing and have felt supported and at ease every step of the way. We’ve worked with several design consultants who know their stuff from Bronte, Steph and most recently Jess. Their knowledge and patience has allowed us to settle on our design and colours without any regrets… Read more · 1
or worries. Our Project Coordinator Natasha has been amazing overseeing things for the last few weeks and again has been knowledgeable and supportive throughout as we navigate our KDRB project with Brighton. Thank you Brighton Homes for the amazing experience so far
Reviews with attachments
I highly recommend Brighton Homes for a new build. They offer very good quality at a competitive total cost (and here I mean not only the build quality but also the appliances they offered). The final product at handover time was spotless and spot on, and because we were in a fixed price contract there were no nasty surprises. And there were no… Read more · 1
delays to hand over, which meant that we could sell our previous house and move into the new one in a seamless manner. The actual build time was very reasonable at 6 months for a two-story house. The communication with the site manager during the build was also very good and we felt that we were heard. Overall, my expectations related to Brighton Homes were met and we knew earlier in the building process that we were in good hands.
We very nervously started construction whilst living abroad in the UK for work reasons. It turned out Brighton Homes were incredible to deal with through the whole process. From odd hours for the design process and online teams meeting for colour selection. The team were extremely patient with every question and query my wife and I had (mainly my… Read more · 1
wife). I want to highlight the professionalism and diligence of our site manager Rory Ohannolan. He was unbelievably helpful through the entire building journey. There was no request to big or small and he was extremely informative and punctual with his time lines. Brighton homes actually gave us a sum of money back after handover because Rory had managed the project correctly without double handling everything. I don’t think our experience would have been this good without him. I would highly recommend brighton homes and would build with them again.
A huge thank you to Steph from MyChoice Loganholme, who we recently worked with for our MyChoice selection appointment. From the beginning Steph (and previously Mariah) were extremely helpful in guiding us as first home owners through all processes of designing. Majority of the time Steph knew what we would want before we even knew it as she took… Read more · 1
the time to get to know us and our style. The process has been so easy and communication has been incredible - always receiving our documents from each appointment straight after we’ve left. We have been blown away with the pricing of upgrades and how easily we were able to do everything we wanted to without going over budget. We truly appreciate the time and care put into all of our appointments with Steph and are looking forward to our build coming to life.
G'day, We have just completed our 12-month inspection/works post-construction, and I believe NOW is the right time to give feedback on our journey. Haha. Like all companies, a lot of the experience comes down to the people you deal with along the way, so I just wanted to mention some of the people who really impacted our journey and helped make… Read more · 1
the experience a positive one.
PRE-CONSTRUCTION
POSITIVES -Sales – Cheryl S. If it wasn’t for her, we would have never started this journey. Thank you very much for asking the right questions and getting us moving in the right direction. -Sales – Chris V. Very helpful with choosing designs, reading contracts, and picking structural upgrades. -MyChoice Studio – Mariah C. She has a tough job, helping us newbies pick absolutely everything for our 5-bedroom house in ONE day! Thanks for not making the day stressful and for helping us choose things that really make our house stand out.
NEGATIVES -Because we were beginners, you just don’t know what can be done or improved in terms of layout changes. -Just because you paid for an upgrade, don’t expect it to always look as good as the display home. -We had 2–3 visits to MyChoice Studio before our selection day, and we still struggled. Also, what you pick is not always exactly what you get.
MID-CONSTRUCTION
POSITIVES Site Supervisor SS – Mike McQuoid - What a legend! A good SS can change your whole experience and Mike really, really looked after us. We had our fair share of issues (frames, roof, etc.), but he always kept us informed, conducted several site visits, and genuinely cared. If our house looks as good as it does, it’s because this guy did an amazing job. Cannot thank him enough. (Also, Jarred — thanks for helping when things got busy haha.)
NEGATIVES -When you pick things during selections, you don’t always have the full picture of what implicates and how installation is done (e.g. gaps, trims, joints), and sometimes the final result is not exactly what you imagined.
POST-CONSTRUCTION
POSITIVES -Brighton Cares Team - Erin, Kayla and Peter and Wayne - Wow, really impressed here! I honestly thought that after handover, it was done and everything would be on us, but Brighton Care actually works. Kayla came for our 3-month inspection and fixed many things (not picked by our external handover inspection) -Now, dealing with Erin for our 12-month inspection (after the house has moved/settled),she has really helped us deal with external companies and making sure items were not forgotten. A Big thanks as well to Peter and Wayne, who went well above (literally) and beyond to fix walls, paint, and really all the external window frames (45’s!). **I really hope they’re still around to do our final 24-month inspection next year. =)
NEGATIVES -Because some items are handled by external companies, sometimes you have to deal with multiple teams coming through to fix things. -The way we judge whether an item is fixed (ex. how a patch on the wall is painted) is not always the same standard they use.
OVERALL Honestly, we would love to build again with Brighton (maybe the Lotus 38 this time). Brad and Brett, thanks for running a great company and helping first-timers like us achieve great results. We are super happy with both the experience and the final result.
I hope the team gets to see this message and it also helps another first timer to understand the building process.
- +7
We are so pleased to review for what we received from our builder from the beginning to the end. It’s been an absolute joyful and stress free journey throughout, every staffs makes it very easy for us. It’s started from SkyRidge display home, a warm and cheerful welcome by Ella and bit grumpy look of Chris (it’s just a look, he was very helpful… Read more · 1
and friendly). Into the selection stage everyone was absolutely great from Loganholme my choice studio, accommodated our needs with young kids, and helpful throughout which make the life easier. It was an absolute great experience, listened to us and advised us and put everything into work within our budget and needs. Everyone will say that the site manager is a key person while building a house and we are absolutely blessed with our SM, Ben (Benjamin O’Shea). He is a gem to the team. He was updated every stage thoroughly by calls, messages, weekly email updates and any updates with photographs. He was easy approachable and never let us down. From the site start to hand over, it’s only took less that 24 weeks, not to mention this included the Christmas/New Year’s holiday. We are so happy that we chose Brighton homes with minor defects in each stage and fixed those issues straight away. Ben did found those things even before the private inspector spotted them. Thanks Brighton team for an amazing building experience with you.
We had such a great experience working with Mariah at My Choice Design Studio. From the very beginning, she took the time to really get to know us, understand our vision, and work within our budget, which made the whole process fun stress-free. Mariah offered thoughtful advice and small tweaks that ended up making a huge difference —without ever… Read more · 1
pushing us beyond what we were comfortable spending.
What stood out most was how genuinely invested she was in our home. She absolutely cares about her clients and takes pride in her work, which comes through in every interaction.
We’re so happy with the selections we made and can’t wait to see the final result come to life. Mariah is incredibly knowledgeable and talented, but also a warm and wonderful person to work with.
Overall, the experience was fantastic—we truly felt valued and like VIPs throughout the entire process.
Update after electrical.
We had a wonderful experience with Jack from Brighton Homes during our electrical selections appointment. Jack came extremely well prepared prior to meeting with us and had clearly taken the time to understand our style and preferences. He was ready with thoughtful recommendations that really helped optimise our selections and made the whole process feel much easier and more exciting.
Jack was friendly, professional, and an excellent listener throughout the appointment. His knowledge of the products and the overall process gave us a lot of confidence in our decisions. We absolutely loved meeting him and genuinely enjoyed this part of our journey with Brighton Homes thanks to his guidance and care.
Hand over, we are in our new Brighton home! The house was presented immaculate, so many compliments from family and friends on workmanship and finish, the whole build process was a pleasure from the beginning, all selection staff were so friendly and experienced, the tradesmen were excellent, Greg our site supervisor was an absolute gentleman,… Read more · 1
kind, caring and above all true to word, we could tell Greg takes a lot of pride in his work, with attention to detail second to none, the wife and I really enjoyed working with Greg thoughout the build, I would like to thank Brighton Homes and the whole team for an amazing Home, highly recommend Brighton Homes for a new build, you will not be sorry!!
Couldn’t be happier with our build with Brighton homes. We were lucky enough to get the best site supervisor Dean who kept us updated every week, posted lots of photo updates in our portal and kept the build running smoothly. The house is beautifully done just as we envisioned it to be. The thing that stands out the most from our experience was… Read more · 1
just excellent communication all round. Highly recommend Brighton we would definitely build with them again. Thanks Dean for all your help putting our dream home together.
We had a great experience with Steph and Mariah. They both understood what we wanted to achieve and were very helpful and patient as they guided us through all the choices and selections. We haven't started our build yet, but all good so far with a big thank you to the MyChoice team. Show details · 1
I had a fantastic experience working with the construction site manager Ben O'Shea . He was professional, knowledgeable, and incredibly attentive to detail throughout the entire project. Communication was excellent — I received timely updates at every stage, which gave me complete confidence in the progress of the work. What truly stood out was… Read more · 1
how much care he put into the project. He treated the build as if it were his own home, ensuring everything was done to the highest standard. Friendly, reliable, and highly skilled — I would absolutely recommend him to anyone looking for quality construction management.
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- +3
We just got the keys to our new house yesterday and we can hand on heart say that we had such an amazing and enjoyable first home build journey. Our site supervisor, Ben O'Shea was very professional, accomodating, top notch in communicating and super patient. No such thing as st^pid question- he just explains everything to us hence we learnt so… Read more · 1
much from him during our build.
Building was such a breeze even if it was our first.
Thank you so much for making our journey stress free.
Our dream home has now come to life and we are so in love!!
Handover of completed house late August 2025. Late yesterday (Sunday) we found some moisture in the carpet against the wall in our front downstairs guest room. A quick call to after hours number and within a couple of minutes I was talking to a Brighton rep. He called me back shortly after the initial call advising someone would be at the house… Read more · 1
10am next morning. 10am (Monday) two men, Lee and Wilbur attended our home. Spent about an hour examining the outside, climbing through the roof, listening through the walls, not only ruling out a few things but also reenforcing our confidence in the rest of the house. They suspected a likely leak to a pipe, and left promising a plumber as soon as possible. Within a hour I had a call from the plumber and he attended our home where he promptly located and fixed the leak. Thanks Lee and Wilbur for your professionalism on site. Thanks Brighton for fixing this problem within 24hrs of notification. This is our first Brighton contact after handover, and although disappointed with the leak, you have to be happy about Brightons approach and interaction with us. Still a little to do with this job in terms of patching, cleaning and replacing to make new the room, but every confidence that will go without a hitch.
- +1
Summary: We had an awesome build with Brighton. I was waiting for the entire process to be complete to write my review. Sales: Simon was really great during the initial consultation at the display home. He was very helpful, great communication and made the process easy for us. The final cost of our build was within our budget and the floor plan… Read more · 1
(Cosmo 24) was perfect for our family with very minor changes to window sizes. We also had fixed site costs which were reasonably priced. Brighton is one of the few volume builders who have standard floor plans that include two basins in the master bed (which we wanted). Most builders have master bathrooms with a single sink, tiny shower and small benchtops which cost more to upgrade.
Admin: The admin process took a bit long as the colours studio gets very busy. However, once we did the selections process it was great. Jane took time to explain the included options and the included selections were great. We did not have to do too many upgrades and our first home is stunning.
Build: Our site supervisor Joshua was excellent. He kept us informed and sent photos almost every week with an email summary of what was coming in the following week. We really appreciate his excellent project management skills as cyclone Alfred caused some delays. However, Josh was able to get everything back on track quickly. Our site was cut at the end of Jan 25 and handover was in July 25. A very quick build (4 bed single storey house) and the quality of our home is amazing.
Aftercare: The after care team have been lovely. The admin team (Maddy) communicates well and Bailey has done a good job repairing the very minor defects that we had. A few outdoor walls needed some paint touch ups and silicone in the kitchen needed redoing as the wrong colour was used. These are the main defects that we had and they are very minor things. We are so happy with our first home, the build process was great and we would build with Brighton homes again.
- +3
We have built with another builder before and had a rough journey however Brighton and especially our supervisor Scott went above and beyond for our experience and truly made it so enjoyable. He always kept us up to date throughout the process and the quality of our home is a 10/10. Would highly recommend Brighton as a builder and a big thank you to Scott for looking after us! Show details · 1
Thank you, Samantha, for your wonderful expertise throughout our colour selection process. You worked with us to create our dream look while staying within our budget, and we’re truly grateful to have you guiding us. Show details · 1
Latest follow-ups
I had my colours appointment with Jane'. She was so knowlegeable and invested to help bring our dream house to life. I cant wait to see my build go up and the lovely selections come to life. Show details · 1
Follow-up · I also had an electrical appointment with Jack who was so knowledgeable and helpful. He helped us make the best choices and stick to our budget. I am so excited to see all my choices coming together seamlessly. A lot of detail is involved and Brighton Homes is there to make it easier.
In-depth reviews
We are now in our fifth year living in our amazing Brighton Home, and we genuinely still love everything about it. From the design process through to the quality of the build, our home has exceeded expectations. Even after five years, we regularly comment on how happy we are with the design choices we made and the exceptional workmanship that… Read more · 1
went into building our family home.
What has impressed us just as much is Brighton's after-sales service. In an era where quality customer service can be difficult to find, Brighton has continued to provide outstanding support whenever we've needed it. That level of care and commitment long after handover speaks volumes about the company and its values.
I don't often take the time to rave about a business, but Brighton Homes has absolutely earned it. Thank you for helping create a home that our family loves living in every day.
As a bonus, we also love seeing Brighton Homes supporting our local community as a major sponsor of the Sunshine Coast Lightning. We enjoy cheering on the girls at their home games at USC, and it's great to see a company that gives back to the region.
Highly recommended!
Our experience at the My Choice studio for our new home selections has been fantastic. Although this is our second build, we only had a rough idea of what we wanted and no real idea how to bring it all together. Samantha was amazing from start to finish. She guided us through what is a huge process, answered our many questions (even when we asked… Read more · 1
the same ones more than once!), and helped us make decisions when it all felt a bit overwhelming. Her patience, knowledge and gentle guidance made such a difference.
Today we completed our final appointment, being electrical, and met with Jack. We came in a little more organised this time, colourful plans and all , and Jack made sense of everything. He took the time to answer all our questions and explain what was needed in a way that made the process so much easier.
A big thank you to Samantha and Jack — both of you provided great insight and made what could have been a stressful experience feel smooth and enjoyable. Ian and I really appreciate all your help. Ian and Darren
We recently attended the MyChoice Studio selections with Jané Van Der Walt from Brighton Homes and had such a fantastic experience. As we are interstate, our open studio appointment was conducted via Zoom, and Jané made the entire process seamless, engaging, and incredibly easy despite the distance. When we attended the MyChoice Studio in person… Read more · 1
for our selections, Jané was knowledgeable, patient, and supportive throughout the entire experience. She guided us through all the options and helped make what could have felt overwhelming so much more manageable and enjoyable.
The open studio format was extremely beneficial, as it provided valuable one-on-one time with an Interior Design Consultant before our colour appointment, helping us feel more prepared and confident in our choices.
Jané’s professionalism, attention to detail, and friendly approach made the experience enjoyable from start to finish. We truly appreciated her advice and would highly recommend both Jané and Brighton Homes to anyone building their home.
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Recent reviews
We’ve just moved to construction stage and will like to use this opportunity to appreciate everyone at Brighton headoffice that help us through from when our file left the sales team to this stage. Our experience was awesome. Amy Fox was our project coordinator and I can say for sure that Amy is an amazing human! Very organized, kind, empathic… Read more · 1
and caring. She was so invested throughout the process. Very easy to communicate with and always providing us with updates even before we ask. As first time builders, we had a lot of questions, but she was very patient with us and her responses to our email never exceeded 24 hours (expect when she’s on leave). She has made our Brighton experience perfect so far and anyone will be lucky to have her as a project coordinator. We are a very happy Brighton Homes Customer.
We have just completed our "Colour choice" meeting and would like to say that Kristy was great in helping us choose the colour palette for the exterior and interior. We were able to keep within our budget while still not missing out on the overall look we were after. Show details · 1
Jané was very professional and very knowledgeable when helping me to decide my internal and external selections for my house. I went to my selection apointment with very little idea of what I wanted and I was a bit worried that this apointment could turn into a nightmare of difficult decisions. Luckily for me it was not the case. Jané was very… Read more · 1
patient and nice and she gave me very good suggestions when I was hesitant with my options. With her help after few hours that went very smoothly I got a colour palet which I was happy with.
Until this date I feel very happy with how things are going with Brighton Homes and I would recommend to anyone who is hesitant about building to go with this company.
We had an excellent experience working with Natasha, who is our project coordinator on our new home project. As first-time builders, the process seemed overwhelming at first, but Natasha guided us through every step with patience, professionalism, and expertise. Her communication was outstanding throughout the entire journey. She was always quick… Read more · 1
to respond to emails and regularly followed up with phone calls, which made a huge difference and gave us confidence every step of the way. Natasha took the time to explain the process clearly, answer all our questions, and ensure we understood what was happening at each stage.
Her support, knowledge, and dedication made our building experience much smoother and far less stressful. We truly appreciate the effort she put into helping us and would highly recommend Natasha to anyone building a new home.
Thank you, Natasha, for your exceptional service and support!
Our visits to Brighton Homes Head Office have been nothing short of fantastic - all the staff are welcoming and extremely informative offering assistance every step of the way. The latest visit doing our colour choices was with Steph who was absolutely amazing. We had made a lot of decisions prior but Steph helped us immensely with the final… Read more · 1
outcome by advising us along the way with ideas that were awesome. We made a few upgrades which we are very happy with and are still within our budget. Would thoroughly recommend Brighton Homes to build with.
We had a wonderful experience with Jane during our color selection appointment at Brighton Homes My Choice Studio. Jane was very knowledgeable and helped us choose colors and finishes that perfectly suited our needs and style. She made the whole process easy, enjoyable, and stress-free. Thank you, Jane, for your amazing support. I personnel… Read more · 1
recommend her passion, professionalism, and excellent knowledge. we’re excited to see our new home come together!
Thankyou Kristy from My Choice Studio for helping us during our Colour Selection day. You made the whole day feel seamless and easy. We appreciated your expertise with our selections and your patience and support! We feel very confident with our choices and can see our vision. Thankyou again! Show details · 1
The whole experience has been excellent from the beginning with the encounter with Andrew and Tara at North Harbour, to the mychoice studio with Jane, guiding me through the process. Show details · 1
I would like to take a moment to recognise the excellent support we’ve received from our Project Coordinator, Carol Phillips, at Brighton Homes. Throughout the process, she has been highly professional, responsive, and approachable, making what can often be a stressful experience feel much more manageable. She has ensured we were always informed… Read more · 1
and confident at each stage of the project. Carol has shown great attention to detail and a genuine willingness to assist, going above and beyond to address any questions or concerns promptly. It has been a pleasure working with her, and her dedication and positive attitude have made a significant difference to our overall experience.
My Electrical appointment was excellent. I felt it was a really valuable discussion and a great learning experience for me. Jack was incredibly patient and very accommodating with all the changes we suggested. On top of that, his input and recommendations were genuinely helpful, and the option he provided for the kitchen powerpoint was the highlight of the day. Thank you so much for your time, and wishing you all the very best, Jack. Show details · 1
Janè was amazing in studio. We spent the entire day with her and she listened and understood our wants and needs. We had a budget to stick to and we never felt judged or pushed to go over it. Instead she always provided an alternative that was included or a better option. We felt comfortable and supported through the entire process and would… Read more · 1
highly recommend Janè. This is our third builder for reasons outside of our control. And they have worked with our situation throughout the entire process......brighton homes has been amazing.
Just want to say a very big thank you to Kristy and Laura for their support and help with our colour and electrical selections respectively. Both are highly experienced staff who understands our strict budget condition, and they supported us accordingly. They were very friendly, patience and understanding. It has been a very smooth experience for… Read more · 1
us so far with all the staff we've dealt with at BH. Whatever the Talent and Acquisiton team are doing to hire and retain such talents is highly commendable, and they should keep at it! Thanks again Kristy and Laura. #letlifein
Exceptional experience with Brighton Homes Colour Studio! We had an opportunity to work with Samantha for our planning and color selection appointments. Samantha is a highly professional interior designer, has great attention to detail, and very reliable. She has recommended the cost effective way of getting things done for our new home. Their… Read more · 1
team has made our building process easy so far and kept us in the loop every step of the way. We are thrilled to see the end results. Thanks so much Rani
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