Hotondo Homes

We have absolutely no regrets building with Mel, Brendan and their whole team for our first home! They made it so stress free and smooth the whole build. They had amazing communication with us throughout. They definitely ensured a completion in a timely manner yet all whilst maintaining professional and outstanding work! We are over the moon with… Read more ·  1

how our first home turned out and will definitely recommend them and would one thousand percent build through them again!

Hotondo Bendigo are unmatched. Jenny went above and beyond for us and ensured that the build process was streamlined, uncomplicated and stress free. We feel as though Jenny, Kyle and Damian catered to all of our needs and are extremely happy in our new home. Hotondo Bendigo comes highly recommended by us if you’re looking for a quality build with exceptional service. Show details ·  1

From Long-Term Renter to First-Time Builder: A Seamless, Stress-Free Experience! I recently completed my first home build with Hotondo South Coast, and I cannot recommend the Director and his entire team highly enough. As a first-time homeowner and long-term renter who also works full-time and runs two businesses, I was braced for a stressful… Read more ·  1

process. Instead, Hotondo made it remarkably easy and smooth. Sales & Design: Working with the Sales Consultant during the design and pricing phase was a highlight. They were incredibly knowledgeable and patient, helping me customize the floor plan to suit my needs—including enlarging the master bedroom, reconfiguring the walk-in wardrobe, and expanding the laundry storage. Their expertise gave me total confidence in every decision. Interior Selections & Flooring: Working with the Color and Flooring Consultant was a seamless process. They were warm and inviting, and we spent the day going through all the interior options for the house. Their knowledge and experience made the selection process so easy that we actually finished ahead of time. Construction & Communication: The communication was second to none. I was kept in the loop constantly with fortnightly check-ins. My Site Managers were exceptional; their years of experience were evident, as no question was too small and every request was fulfilled. While friends building with other companies shared horror stories of delays and hidden costs, my experience was the exact opposite. Office & Accounts Support: A huge thank you to the Office Staff and the Accounts Department. Being my first time building, I often needed a little extra help or information regarding the paperwork. They were incredibly patient and helpful whenever I needed more information, making the administrative side of things feel manageable and stress-free. The Handover & Logistics: The handover with the Director was the perfect finish. He is a genuine, honest guy who keeps it real, and you can tell his decades of experience have made the business what it is. The beauty of this team is that they are all in one office and communicate perfectly. They worked seamlessly with my bank and local mortgage broker to ensure all the paperwork and payments ran smoothly, which took a massive weight off my shoulders. If you are looking for a builder that provides "peace of mind" and truly cares about the person behind the build, Hotondo South Coast is the only choice. I will definitely be building with them again!

We had a great experience building our home with Hotondo Homes. From the beginning we found Communication was exceptional. They worked closely with us to bring our dream home to life & were supportive & professional throughout the entire process. The build was completed by the date in our contract. This may have been earlier if it wasn't for… Read more ·  1

weather delays. The costs stayed as per contract other than a few variations that we added. The house & site was kept clean & well-maintained throughout the build, which showed true professionalism. We were building in a new estate & looking around at the other homes being built which were all quite a mess. We're extremely happy with our new home & would recommend Hotondo Homes Hervey Bay to anyone looking to build. A great team building a high quality result. They made the whole process seamless.

I used Hotondo Homes for my duplex as it was my first build and knowing they regularly build duplexes and have strong local knowledge. From the moment I stepped into the demo Adam & the Hotondo family made my experience easy with excellent support throughout the whole process. I am very happy with the quality of the finished product and would… Read more ·  1

highly recommend Hotondo Homes to anyone looking for a reliable builder who delivers a quality home onetime & on budget. I am currently looking into my second build & Hotondo South Coast will be my first stop.

Hotondo Traralgon, Chris, excellent building knowledge and a quality tradesman, building energy efficient, comfortable homes. Chris is always available to answer any questions, his input into planning has been exceptional, eaves overhang is thermally efficient, type of windows and orientation excellent, quality materials, always available,… Read more ·  2

professional knowledge, patience and a desire to ensure the customer is totally satisfied, thank you.

Lorelle, thank you so much for your quality advice, patience, professionalism and skills in colour coordination, together with selection of fittings and all correspondence. You are definitely the front of house representative and backbone of the company, thank you also for the beautiful house warming gifts, love cooking with the Scan pan, and other House Warming presents.

Reese (Hotondo Building Supervisor) Great communicator, always returns your calls, provides weekly report updates. Reese is a positive, effective Supervisor ensuring excellent workmanship, Reese provides excellent advice and is a quality professional, ensuring work is completed to the highest standard.

I would like to applaud and acknowledge the team at Melton. This project began approximately 7 years ago after some discussions and viewing homes with Darren Pollock. Darren patiently guided me through the complexities of the subdivison and services connections which was out of the scope of his role, but without his support, I would not have… Read more ·  1

taken on this challenge. The end result is truly incredible and the whole neighbourhood agree. Hotondo Melton allowed me to add some of my own design elements- such as capturing the North sun, old red bricks and feature leadlights, which are more asthetically appealing in the oldest suburb in Melbourne (The Anchorage- now Williamstown) I felt supported during the entire process and nothing was too difficult. All costs came in at budget, so I am one happy customer. Thank you team Hotondo, Geoff, Karen and Darren. I will miss your guidance and support. With thanks

It was a pleasure from start to finish. I had a budget and within that, they designed a house that I am very proud of. The building team were polite and obliging when I came to the house build from time to time. I felt like they really cared about making it a beautiful finish and were easy to talk to. The admin team were always available to… Read more ·  1

discuss any minor changes that I wanted to make. I had a designer to help me with all my selections. She gave me the confidence to try a few different ideas. They looked amazing at the finish. 2 years on and the place looks as beautiful and fresh as it did when I walked in. I am being asked constantly, who built your house. “It’s so spacious and light and architecturally beautiful” Every time I walked into my house, I cannot quite believe it. Every angle was thought about to get the most out of the views or the light. I loved building with you guys. I remember I desperately wanted to be in by Christmas and one day I arrived to a row of work vans and a bunch of guys all getting the last bits finished. I was handed the keys on the 22nd of December. I have a recollection of such a fun time building with you guys.

We recently built our home with Hotondo Homes Bendigo, and we couldn’t be happier with the experience. A special and sincere thank you to Jenny, who supported us throughout the design and customisation stage. Her patience, creativity, and attention to detail made the entire design process smooth and enjoyable. She truly listened to our ideas and… Read more ·  1

helped us customise our home to suit our lifestyle perfectly.

We are equally grateful to Kyle, who guided us through the entire build process. His communication, professionalism, and responsiveness gave us great confidence at every stage. He was always approachable, kept us informed, and ensured everything ran as smoothly as possible.

Even after handover, the team continued to be supportive. They were very helpful in addressing and fixing items that came up around three months after completion, which really showed their commitment to customer care and quality.

Overall, the team at Hotondo Homes Bendigo delivered a high-quality build with excellent customer service. We are very thankful for their support and would highly recommend them to anyone looking to build their dream home.

Kind Regards, Mahesh, Sruthy & Tara

It has been a pleasure dealing with Shay and Adam at Hotondo Homes Toowoomba. Our house is perfect and exactly what we dreamt for. Shay from the very beginning was honest, approachable, and genuinely cared about delivering a great result. Adam and Shay made sure that any questions or changes were handled promptly and transparently which made our… Read more ·  1

building experience smooth and stress-free. This was the second time we were building and I could see the difference in the process when you have an excellent builder. I would confidently recommend Hotondo Homes Toowoomba to anyone looking for a reliable and high-quality builder!

This was our first time building, and the whole Hotondo Ararat team made the experience positive, smooth, and enjoyable from start to finish. We began with the design phase, where the team quickly understood our style, offered thoughtful suggestions, and helped refine our ideas — including supporting us through a custom façade and a floor plan… Read more ·  1

that required creative thinking to fit our block perfectly. Throughout the build, the communication was excellent. We were kept updated regularly, invited to walkthroughs at each stage, and always felt listened to. Any adjustments or questions we had were handled promptly and professionally. Our build started in mid-January, and we moved into our new home by early September — earlier than planned. The workmanship, finishes, and overall quality of the home are exactly what we hoped for. Thank you to the entire Hotondo Ararat team for delivering a first-time building experience that was organised, stress-free, and genuinely enjoyable. We are thrilled with our new home and would happily recommend them to anyone looking to build.

From the very beginning, our building journey with Hotondo Homes was seamless. Jess, Brent, and Elizabeth took the time to understand our needs, offered practical and creative design advice, and ensured that every option was carefully considered before moving forward. Nothing ever felt rushed or overlooked. Their guidance gave us confidence that… Read more ·  1

we were making the right decisions at each step.

They were always available to answer questions, talk us through the next stages, and provide clarity on timelines. This level of transparency meant we never felt left in the dark and could genuinely enjoy the experience.

Once the build began, the momentum never stopped. Every single week something was happening on site. Amy’s communication was excellent, she kept us informed about what had been completed, sent us photos of the work when we were overseas, and what was next. This made us feel included and reassured us that everything was progressing smoothly.

The craftsmanship of the team was amazing. Jim and Shaun’s attention to detail was incredible; they noticed the smallest things and made sure they were perfect before moving on. Mitch and Brett also delivered exceptional craftsmanship, solid, professional, and clearly done with pride in their work. Vince’s painting was just flawless.

We are so happy with the finished home. We continue to discover new details that impress us, thoughtful touches, clever finishes, and small design elements that reflect the care and attention that went into the build. These little discoveries constantly remind us just how much pride and effort the entire team put into creating our home.

What we thought might be a stressful, complicated process turned out to be an enjoyable and exciting journey thanks to the team at Hotondo Homes. We never felt like just another project, we felt genuinely looked after, supported, and included from start to finish.

We couldn’t be happier with the end result and the people who helped bring it to life. The whole process has been an absolute pleasure, and we highly recommend Hotondo Homes to anyone looking to build. Their professionalism, communication, and quality of work set them apart, and the home they’ve delivered us is something we’ll treasure for years to come.

While looking for a reputable builder to build our dream home, we met Brendan from Hotondo Rocky in such a coincidence and the rest is history. Him and his team have been very hands on and patient. They were willing to accommodate all our requests and changes in the process at any time of the day. Our knowledge in building is limited thus it makes… Read more ·  1

us very anxious on what would be the outcome but they never disappoint. The process was such a breeze. They went above and beyond to help us achieve our vision. Thank you Hotondo Rockhampton especially Brendan, Mel and Bianca. I would highly recommend them if you want to build your dream home!

As someone who had no idea about building, I couldn’t have chosen a better builder. Adam (owner) and Luke (supervisor) guided me the entire journey - always patient and approachable and genuinely invested in bringing my vision to life. They made what could’ve been an overwhelming process feel easy. Their attention to detail is evident in the… Read more ·  1

build and is shown even on handover - with a gift and handwritten card the perfect finishing touch to a journey that’s meant so much to me.

I truly can’t recommend the Hotondo Southcoast family enough. They don’t just build homes, they build dreams, quality and trust - all tied up with a beautiful big blue bow.

We couldn't be happier with our experience building with Hotondo Homes Rockhampton through BMV Builders CQ. From our very first meeting to move-in day, the entire journey exceeded our expectations in every way. They have an exceptional team. We were very fortunate to work with B and M, who were absolutely lovely throughout the entire process.… Read more ·  1

Their communication was excellent. They kept us informed at every stage, answered all our questions promptly, and made us feel supported throughout the build. What really impressed us was their speedy turnaround time on decisions and queries, which kept the project moving smoothly.

M's design vision was truly exceptional and matched mine perfectly. Our home has a wonderfully cozy and homey interior with just the right hint of modern style that feels timeless, exactly what we dreamed of. Walking into our finished home for the first time was an emotional moment because it was everything we'd hoped for and more. The attention to detail and quality of workmanship from BMV Builders CQ has been outstanding. Every aspect of the build reflects the care and expertise that went into it. Our final cost reflected the estimated cost we were given at the beginning, no hidden fees or unexpected blow-outs. This level of honesty and accuracy in budgeting gave us peace of mind throughout the entire process.

We wholeheartedly recommend Hotondo Homes Rockhampton, BMV Builders CQ, and especially B and M to anyone considering building. They made what could have been a stressful experience into an enjoyable journey, and we now cannot wait to make beautiful memories in our dream home. Thank you so much, BMV Builders CQ! Dream home delivered. 100/100 outstanding experience.

I’ve had Adam and his team from Hotondo Homes South Coast build all my homes down south, and I honestly couldn’t recommend them enough. Every single build has been done to a really high standard, and the quality always stands out. You can see Adam’s work all over the South Coast — he and his team do an exceptional job. I don’t live in the homes… Read more ·  1

myself — I lease them out or flip them as part of my investments — but even my tenants have commented on the quality and finish. On one of my properties, a couple of small maintenance issues came up. I got in touch with the Hotondo South Coast team, and they were straight onto it. No dramas, no runaround — they just came out and sorted the touch-ups straight away.

Every property I’ve had built by Adam has passed building and pest inspections with great reports, showing just how well they’re put together. I’ve worked with a few builders over the years, and the service and reliability from Adam and his team are second to none.

I’d definitely recommend Hotondo South Coast for anyone looking for high-quality homes and a builder you can actually trust to get it right.

The build itself was well organised, with trades onsite regularly as obviously required. We are happy with the end result of the finished house and love living in our new build. Any issues that arose during the build were dealt with promptly and… Read more ·  1

to our expected standard.

The only issue that didn’t get rectified was the water tank. The one we received was not the correct size as per our tender documentation which we are disappointed about as it is 500ltr less than expected.

The interior designer (Karen) was fabulous to work with and did a great job assisting us with our floor plan design and final selections.

The final build was later than expected, mostly due to weather delays, which can’t be helped. After the build, the identified defects were rectified within a good timeframe.

We were allowed access to the site during the build period which was beneficial for us as having never built a house before it was good to see each stage progress.

“Shay and her team are amazing” Our names are Richard and Jennifer, We saw Shay and her team 10 years ago when we wanted to build our home. Due to things happening, it took us 10 years to actually build. Shay kept the promise she made to us 10… Read more ·  1

years ago to build us the home we wanted. Shay and her team are amazing and will do everything they can to get you into your dream home.

Thank you Shay

Richard & Jennifer

THE ABSOLUTE WORST EXPERIENCE OF MY LIFE. Having a mental breakdown at age 32 was not on my to do list. What should have been one of the most exciting times of our lives — building our dream home — quickly turned into an exhausting, stressful, and deeply frustrating experience, all because of this builder’s complete lack of professionalism,… Read more

communication, and respect for their clients.

We were promised a 48-week build. It took 64 weeks — with no proper explanation, no ownership, and absolutely no urgency. A significant delay was caused by the builder due to a ‘clerical error’ made on our HCBF insurance – this took over 11 weeks to rectify causing an 11 week delay before our build even started but yet all Michael could do is try to return blame to us for not providing adequate access to the site.

Throughout the entire process, communication was beyond poor. We were left in the dark for weeks at a time, constantly chasing for updates and getting nothing but vague, dismissive responses — if any at all. It genuinely felt like once the contract was signed, we were no longer a priority.

Our bathroom tiles were laid in the wrong orientation despite the plans clearly showed the tile orientation. Again, a problem we were told was our fault for not telling the tilers to stop when we noticed the error.

We thought that we were getting to the end of this nightmare, then came the OC dramas. Yet again it was councils fault, then it was our fault. I have an email chain sent from council to Michael clearly stating that we needed to have a steel water tank installed in order to have the OC issued however he neglected to pass the information on. So there we were, on the day the OC was due to be issued having to call around to hope that someone could make and deliver a tank to us yesterday – of course another added expense we hadn’t accounted for, not that Michael cared.

The delays didn’t just push back a move-in date — they caused significant disruption to our lives. We were forced to extend our rental, re-coordinate multiple furniture deliveries, and carry the weight of added financial pressure. But worse than the money was the emotional toll. We spent months feeling stressed, powerless, and ignored, watching our timeline slip away without any sense of responsibility or care from their side. There was no transparency, no consistency, and no genuine effort to make things right. The build felt mismanaged from start to finish, and we were left to pick up the pieces. What should have been a milestone full of excitement ended up feeling like a drawn-out battle we had to fight alone.

If you value your time, money, and sanity — stay far away from this builder. They are disorganized, unresponsive, and showed a complete disregard for the trust we placed in them. We regret ever choosing them.

I honestly do not understand how this company receives 5 star reviews, even their head office confirmed that I was not the only person to make a complaint about Michael.

We were offered 10 weeks compensation - not sure how that figure was calculated however we wanted nothing more than this nightmare to be over and to never have to speak Michael again. Turns out our wish was granted, not only did Michael not attempt to make our handover, we have not heard a word from him since.

Before you do anything with this builder, I urge you to contact me so I can give you a clear and concise recount of our experience.

If I ever recover from the emotional distress this process has caused and decide to build another house, I will be going straight to Brad and the team at Stroud Homes Dubbo!

PS - If you're reading this and have any sort of business or operational management experience - reach out to Michael, he needs it. This business would operate a lot more effectively with the correct systems in place.

I would not recommend hotondo homes in Ararat we built with them in 2018 and now have water leaking outside our shower. It comes out between the tiles on our wall outside the shower when we turn our shower on and has made our door frame bow. They do not want to come and fix it properly and aren’t taking responsibility for their faulty work. DO NOT BUILD with them as you will regret it we certainly do Show details