2,823 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
We are building with Clarendon homes. We are so excited to now be starting construction. We want to thank our very patient Customer service consultant Tamela. She has been amazing, we are very thankful to all her updates and taking the time to explain things to us multiple times when we didn't understand. we can only hope our next person is as good. Thank you. RE Show details
We had a really great Pre-Construction period with Clarendon. All the staff we interacted with and had meetings with had made us feel very confident in the decision we were making. We had [Name Removed] as our pre construction contact and [Name Removed] as our sale consultant at Mittagong - both explained every step of the way on what was happening so that everything was clear understanding. Show details
If I could give 10 stars I would. My CSC TB and SS GT have made our build journey a very positive one. T who was always responsive, no questions were a bother and I would get a response within a day for my emails. Then G, his fortnightly forecasts were spot on! Weekly photos, I always had updates through the hub from him. Then our PCI inspection… Read more
really proved his attention to detail. I can say this because I also hired a private inspector and the report came up with literally just minor scratches and no major concerns. Thank you both so much!
Reviews with attachments
- +2
We recently built our new Clarendon Home (Grande 47 design) and overall had a very positive experience. Our site supervisor ([Name Removed] ) was brilliant and completed the build a full month ahead of the expected timeframe, which was a fantastic outcome. Since moving in, we’ve identified a few minor defects, which is to be expected, and the… Read more
aftercare experience has been excellent. [Name Removed] and [Name Removed] (Man in a Van) were a pleasure to deal with and had everything resolved quickly and professionally. While we’re not planning another build anytime soon, we would definitely use Clarendon again. From start to finish, the process was smooth, well-managed, and free from any major surprises.
This is our second build with Clarendon Homes in the last five years. I researched and visited 15 home builders before deciding to do our KDRB in greater Sydney and another KDRB on the NSW Central Coast. While there were some challenges during covid on timings, overall they have been great to deal with. Very fair and excellent post handover customer service. Show details
- +1
[Name Removed] is our site manager and we feel lucky to have him for our site. [Name Removed] has been very responsive to our questions through the entire construction and we received regular updates on the progress from him as well. The actual build has been going on for about 10mths now and it's been very smooth so far which is really… Read more
wonderful. A couple of weeks ago [Name Removed] organised an inspection meeting where a professional inspector came for a checking and I was told the number of defects found in my house is much less than the average of other new built houses. I feel so happy about it. At the same meeting [Name Removed] also checked through the entire house together with me and there are several minor painting defects that needed fixing. [Name Removed] happily organised repair work and we are expecting to collect the house in a week's time. I have not moved in yet so can't comment about the electrical and plumbing system but as a whole I am very satisfied about the construction. [Name Removed] is a very polite guy and easy to work with. He is so worthy of the 5 stars rating. Thanks [Name Removed]!
1. ✨ Our dream home is finally here—thank you Clarendon for making it real! 2. From vision to reality Couldn’t be happier with our new Clarendon home! 3. Home sweet home ❤️ Built with love & care by Clarendon 4. Forever grateful to Clarendon for turning our dream into a home ✨ 5. Keys in hand, hearts full. Thank you Clarendon! Show details · 1
Well I read a couple of the reviews I can say with absolute sincerity that I’m a very proud owner of a Clarendon home. From the beginning walking through their exhibition home amazed at the quality finish and the pristine appliances not expecting my home to be as good quality. Our completed home is as equal quality if not better than the… Read more
exhibition version. The total experience with Clarendon was perfect from the start to completion. The staff was very friendly and knowledgeable and assisted us through each stage making it a pleasurable experience. Of course there were minor problems but most of these were not Clarendons fault, like council and material suppliers. [Name Removed] our site supervisor was in full control of the situation making the building a breeze. The hero for me is [Name Removed], in customer service/support. When ever I needed help or for someone just to listen to my problems, [Name Removed] always there for me and fixed any grievances I may have had without any fuss. I have built homes with two other major building companies and in my opinion Clarendon with their staff and their quality tradesmen leaves the others in their dust. If you ask me would I recommend Clarendon, bloody oath I would
Very happy with Clarendon Home on our new Grande 6 bed rooms with 65 SQ home, very professional builder, and it's perfect house. Only few months behind the expection due to change the PM during the new year time. Otherwise, nothing to complain, and quality is perfect. Show details
Clarendon homes have produced a fantastic finished house before time. It is absolutely excellent thank you [Name Removed] our site supervisor. We also would like to big thank you to [Name Removed] as we only went to visit and site display house at Springfield and we came this far and achieved what we want. Thank you again [Name Removed]. Show details
We have had outstanding service from our site supervisor in Brisbane.He has been very responsive and does a great job providing updates and photos.Very pleased with how the build has been managed and is progressing. Thanks to our SS It has been a stress free build thus far. Show details
Clarendon was great to deal with. [Name Removed] the building supervisor was great. His attention to detail was superb, he updated us at every stage and answered all the questions we had. We love our now home. Great experience Show details
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We’ve recently completed our new home build with Clarendon Homes, and while the journey had its fair share of ups and downs, we’re genuinely happy with the final result. The overall quality of the house is above average, and it’s clear that a lot of care and skill went into the final product. One standout throughout the process was our site… Read more
manager, [Name Removed]. Despite some challenges along the way, [Name Removed] remained a true professional. He was attentive, hands-on, and consistently committed to getting things done right. His communication, while managing a complex project, helped keep things moving forward and gave us confidence, especially during more difficult moments.
[Name Removed]’s eye for detail and his dedication to quality were evident right to the very end. He took ownership of the project and made sure we were satisfied with the outcome. We truly appreciate the effort he put into ensuring that the end result met – and even exceeded – our expectations.
While the process wasn’t always smooth, having someone like [Name Removed] at the helm made a big difference. We're very grateful for his hard work and wouldn’t hesitate to recommend him to others building their homes.
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We are mid construction - at least I think it is mid. Slab was poured 9/12/2024. About 2/3rds of the way through brick stage as of the 8/5/25. CS has been great in chasing up our regular enquiries for an update (clearly we are excited and impatient about our new house and when we see days & weeks of no action we can't help ourselves!). Our CS has… Read more · 1
to speak with our SS to get answers, rather than us speak directly to the SS. Our SS is short on communication and limited with any details in updates to be frank. Hard to tell on quality of build just yet, as it all still in a rough stage. Aside from a tiny leak in the upper roof when raining (which I am sure will be fixed, won't it Clarendon ;-) and a perpetually overfilled waste bin) it all looks structurally sound so far (non-professional opinion).
- +6
EDIT 11/09/25: review of 5 star rating to 3 stars. And update of overall ratings. Details listed in comment below. Initial Review 04/25: We had a wonderful build experience with Clarendon! Out large two storey build was completed from slab to handover within 11months. There are minor issues to be fixed in the coming weeks. All in all a great… Read more
experience and we feel supported post handover. Thanks to [Name Removed], [Name Removed], [Name Removed] and [Name Removed] plus all the other behind the scenes staff that were involved.
Updated Comments regarding post-handover cares 09/25: Update on my previous message… It has now been over 4mths since we moved in to our home. We are STILL awaiting plastered areas to be painted, curtains (organised through Clarendon) to be hung and we have cracks in tiles in our downstairs shower which are yet to be fixed. Over $800k investment for this build and we have curtains and curtain rods that have been laid across our media room floor and entrance way for months, patched up plaster, unpainted media room doors and front door frame as well as a shower we are unable to use. We were awaiting plastering and HSTP issues to be rectified but this was finally completed last week, so previously to last week we were living with holes in the walls. I’ve been extremely patient with the post handover process but have finally lost patience. Family and friends are coming to visit and having to tell them they have to use our shower because the guest shower is full of cracks really doesn’t feel good. Hearing “wow, have they still not hung your curtains?”, “why aren’t your doors and door frames painted?” Is incredibly frustrating. We feel a bit invisible and forgotten about now… I just wanted to be transparent and update the previous review I had made. I made the first review while Clarendon where in the room very soon after receiving the keys so I definitely had rose coloured glasses on.
- +2
We had nothing but trouble from start to finish with our build. The Site Supervisor turnover was a big indication of the mistake we made choosing to build with Clarendon. The Portaloo was placed on our fence and then Portaloo was burned down damaging a few metres of our fence. Clarendon are taking no liability for the damage. Our build… Read more
time was much longer than it was supposed to be and this was due to incompetent trades. Our ensuite tiles needed to be redone 4 times.
We were compensated very very minimally for the extra time our house took to “complete”. The exact number of days that Clarendon went over our contract were the amount of days they said we had as “rain days”. We had video proof of them working on our so called “rain days” on our roof etc.
10 months post build and we are still waiting for almost all of our defects to be rectified.
Some of the defects are; Rusty toilet Lifted flooring Horrendous paint job Marked stone Faulty rainwater tank Sliding doors that don’t meet
And the list goes on.
Latest follow-ups
very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details
Follow-up · i’m still trying to connect with them through email but not even a single reply yet. major issues are water slope issues in the 2 showers and some electricity issues where few lights are missing and not working.
In-depth reviews
We have just completed the Pre-Construction stage of our Build and are now ready to be introduced to the Construction Team. Our Journey from the first day we stepped into the Everleigh Display home to now has been amazing. [Name Removed]at the display guided us through design options which has made our Home feel very unique and special to us.… Read more
[Name Removed]'s experience with the Bowral proved to us that we were with the right builder that wanted to build us a home not just sell us one. [Name Removed]'s Sales estimate to the actual construction estimate had no hidden surprises which for us built immediate confidence with the Clarendon team. Once all signed of with [Name Removed], the next stage with the Pre-construction team was quickly put into action. [Name Removed]looked after us and was patient enough to allow to explore the many options available. This process was initially overseen by [Name Removed] who was amazing and kept all communications in order and progressing along until it was handed over to our new Customer Service Consultant, [Name Removed]. My first thoughts were possibly [Name Removed] had big shoes to fill, but Clarendon are very skilled in selecting highly skilled professionals. [Name Removed] from our first contact quickly established herself as a true professional by exceeding our expectations. Communication and prompt replies on all of our queries and requests for information where outstanding. [Name Removed] became involved at a very busy stage, finalising selections and preparing for Construction handover. [Name Removed]'s ability to progress and finalise processes was a very positive experience for us at a stage i guess for all clients is a very stressful and high anxiety stage of finalising selections prior to construction. As we enter Construction stage I am full of confidence based of the positive experience we have had so far. Thank you to all of the Clarendon staff that we have had the pleasure in dealing with thus far. Tony & Meredith Merchant
My Clarendon Homes build experience started out very disappointing after the contracts were signed. I had no idea about organising the demolition of the existing dwelling , getting arborists reports required for tree removal , and lodging VAC driveway notifications to the local Council , etc. Clarendon H.O. at this stage provided no guidance… Read more
other than advising "this is your responsibility" , despite me explaining I had never built a house before. I expected some recommendations or interest to help. This bad feeling was aggravated when I was later advised more expensive piling work had to be done by another company , to which Clarendon added their 25% builders margin for doing no part of that unexpected job ! Fortunately once the construction was completed , the Clarendon Customer Care team changed my opinion. [Name Removed] the warranty consultant was excellent in communicating and organising fixing the repairs on my defects list. Her involvement gave me confidence Clarendon would put things right. To this end , a special shout out to [Name Removed], the Clarendon tradie who went above and beyond in fixing other minor repairs , besides the ones he was assigned. Their combined positive approach and attitude wanted me to award 5 STARS. However when rating the overall Clarendon Homes experience , I need to adjust back to 4 STARS to account for the early hospital pass challenges requiring a beginner like me to organise preparation of the building site before Clarendon would start the build.
We recently worked with [Name Removed]，the consultant at Menangle Park from Clarendon, and honestly, he made the entire tender-signing process so much smoother than we expected. He was patient, clear, and incredibly knowledgeable — every question we threw at him, he explained straightforwardly and reassuringly. What really stood out was his… Read more
professionalism combined with genuine care. He never pressured us, always made sure we understood every detail, and kept us updated the whole time. Thanks to [Name Removed], we felt confident and comfortable moving forward with our build.
If you’re building with Clarendon, definitely ask for [Name Removed] — he’s been amazing to work with.
I aslo want to sincerely say Thank you to Monica. She has been extremely responsive, always answering my questions patiently and clearly, and helping me out in a timely manner whenever I needed support, her communication made the whole process much smoother and far less stressful. True excellent customer service - Thank you Monica! You are amazing to work with!
Positive reviews
We are very happy with the Clarendon Customercare team. [Name Removed] and [Name Removed] were fantastic and addressed all our issues promptly and efficiently. Their professionalism and responsiveness made the entire process smooth and stress-free. Thank you for the excellent service. Show details
We had a really great Pre-Construction period with Clarendon. All the staff we interacted with and had meetings with had made us feel very confident in the decision we were making. We had [Name Removed] as our CSC - She explained every step of the way so that everything was clear understanding. Despite [Name Removed] only beginning her CSC journey… Read more
when we began our Pre-Construction journey she was always helping us find answers, great with timely responses and always very kind and understanding. We now look forward to the Construction stage.
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Although there's some drama happened in between, overall we're happy with [Name Removed] our SM and [Name Removed] our CSC's service. Especially [Name Removed], she gave us a lot of support and always be patient and friendly. [Name Removed] also has given us a lot of after handover support. The building journey has a happy ending now and wish all the others have a good experience. Show details
Negative reviews
Never trust them. We moved May 2025 and still Clarendon is working to get major paint defects sorted. Very irresponsible, major defects that needed replastering are still unattended. No one cares in Clarendon Show details
We signed with Clarendon Homes in December 2021 to do a knockdown rebuild and moved into our house in December 2023. At the time of signing we were told the build could take “up to 12 months” due to delays, but the process ended up taking 2 years. The extended timeline added significant extra cost for us in rent and also exposed us to rising… Read more
interest rates, which made the overall build far more expensive than planned. From the beginning, communication was poor. Making selections felt rushed and under-supported, with little guidance. During the build, we experienced three changes in site supervisors. One supervisor was even terminated the day before our scheduled handover - something we only found out after calling ourselves. That cancellation also meant we had to notify our bank at the last minute, and change a lot of plans given we wouldn't be moving. Throughout construction, updates were minimal. We had to chase for progress reports, and when the house was finally handed over, it was clear the job had been rushed. The quality of trades used was very poor, which we were told was due to Clarendon not being willing to pay for higher-quality trades. This has been confirmed by the many trades who have since come to complete warranty work, several have openly commented on the poor workmanship of the initial build and pointed out that things our site supervisor told us were “normal” were in fact below standard. Unfortunately, things did not improve after moving in. The warranty process has been frustrating and inefficient. We were told to “keep a list” of issues and given a piece of paper for this. At 6 months, we were asked to submit each defect individually with photos into a portal. Once uploaded, you couldn’t view your own submission or receive a copy, leaving us with no official record of what had been sent. Nearly 2 years later, rectifications are still ongoing. To add to the frustration, we’ve recently been assigned a new warranty manager who is contradicting advice we were previously given, meaning we’ve had to rehash issues we thought were already resolved. The process with Clarendon was drawn-out, stressful, and marked by poor communication, substandard workmanship, and poor follow-through at nearly every stage. We would caution others to carefully consider these aspects before committing. We hoped to build our dream home but have been left with ongoing problems and disappointment.
I would not recommend building with these guys. 8 months in, after back and forth without them getting anything right only to have to end the process after 3 months of no progress or meaningful communication. I am awaiting a refund for more than 3 weeks and management of the company fail to even reply for any updates. Save yourself the heartache and find a builder who knows how to deal with customers respectfully. Show details
Recent reviews
We had Madison as our CSC for pre-construction and she was wonderful. Helpful with all enquiries we had and very responsive and friendly. I hope our construction journey is just as good. Show details
Have just finished the pre construction stage of building our first home and we could not be happier with the experience so far. Our CSC changed halfway through and we were extremely impressed with our new consultant [Name Removed]. She was responsive to all of our calls and emails, she took the time to provide detailed explanations of anything we… Read more
didn’t understand and she also provided us with timely updates even if she didn’t have answers but just to let us know she was working on something. We’re very grateful to have had her guiding us through the pre construction phase. Our style consultant [Name Removed] was also fantastic she was very friendly, helpful and patient with us. Whenever we were in the studio her door was always open anytime we had questions. Both ladies have made our experience extremely positive and we can’t wait to start the next phase.
I would like to thank [Name Removed] and would highly recommend her as a wonderful customer service consultant on pre-construction stage. It has always been easy and smooth sailing from the minute you took over to become our consultant and we’ve been kept in the loop with regular updates. We thank you for all your kind consideration and problem solving of all our enquiries. Show details
This build was hard, I won't lie, and I didn't always enjoy it! But [Name Removed] was amazing. She was the best support throughout the whole thing that I ever could have wished for. She was always quick to respond and help deal with issues and made the process so much easier. [Name Removed] took over from our site supervisor after a… Read more
relationship breakdown, and we were very grateful to have him working with us. He produced a great home and really worked with us when issues arose and allowed us to get concreting done so our disabled child could access the house the day we got keys. This meant the world to us! We have ended up with a truly lovely home which we are grateful for, and I would recommend the house and [Name Removed] and [Name Removed] to anyone!
First time home and knock down rebuild. We visited the Homeworld in Leppington and met the sales agent in early 2025. From the plans to the great customer service provided, we picked the plan we wanted, and from tender presentation to the days we took off work to pick our additionals we have had such a great experience. Our Pre-construction… Read more
customer service consultant was really amazing, she kept us up to date and even if there were issues, a quick call would give us the update we needed. Alot of back and forth, but that is with council and issues such as powerlines, but the overall experience was positive and we finished with a few months to spare before the tender expiry. Thanks to all in the Pre-con journey!
just finished pre-construction phase, about to progress to construction, so far so good. A good reminder is you will need to keep record of each and all of the variations, in terms of drawings and changes, as time progress after 10 variations, you will forget what's been requested and wondering, what was my final decision on that? because you will… Read more
get an updated drawings each time without the tracking of change. other than that happy with Clarendon so far from sales to pre-construction.
[Name Removed] has been nothing but helpful during the whole pre construction process. Always available to answer questions no matter how insignificant. The process has been daunting as its our first home build, however it was made alot smoother with the help of [Name Removed]. Show details
As first time home builders, we had a very satisfying experience working with [Name Removed] throughout the pre-construction stage. [Name Removed] provided her services with the highest level of professionalism walked us through every phase with diligence, promptness and showed genuine concern for our needs, addressing every question we had, and… Read more
took the time to ensure we fully comprehended each aspect before proceeding. [Name Removed] commitment created a seamless experience was evident throughout our interactions. Overall our home building journey has been a very positive.
As first‑time home builders, our experience with [Name Removed] during the pre‑construction phase has been exceptional. [Name Removed] guided us through each step with clarity, professionalism, and genuine care. She consistently provided timely updates, answered all our questions with patience, and made sure we understood every detail before… Read more
moving forward. Her communication was outstanding, and her dedication to ensuring a smooth and stress‑free process truly stood out.
[Name Removed]’s support made a significant difference in our overall building experience.
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Update on my previous message… It has now been over 4mths since we moved in to our home. We are… Read more