2,832 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
I had a great experience working with [Name Removed] from the pre construction customer service team. From the very beginning, she was professional, responsive, and incredibly knowledgeable. She took the time to clearly explain each step of the process, making everything feel straightforward and manageable. What really stood out was her attention… Read more
to detail and willingness to go the extra mile to ensure everything was handled properly. She was always available to answer questions and provided thoughtful guidance that helped build confidence throughout the entire process.
[Name Removed] positive attitude and strong communication skills made a real difference, and it was clear she genuinely cared about delivering the best possible outcome. I would highly recommend working with her she’s a valuable asset to the team.
Thanks Charles & Shivangi 29917736
Sales/pre-build At Roachdale we engaged with [Name Removed] who listened to what we needed/wanted and found a solution that suited us. He was clear with what we could and couldn’t achieve with the block that we have. Colour selection During our colours appointment we had a fantastic consultant who showed us our options and was honest with… Read more
recommendations. Although she was not always able to give us a direct cost of some items she quickly followed up.
We had an issue with variation costs with Beaumont where they miss calculated the cost. This did take a bit of back and forth with Beaumont but was rectified eventually.
Build The build process was smooth and well explained at each stage. Our Site Manager ([Name Removed]) was very receptive whenever we reached out with questions or concerns. Showed us around the build whenever we asked and appeared to keep things running smoothly.
Post build We had the few general issues such as marks on walls, misaligned hand rail, marks on the carpet. Most of these were identified during the handover process and have been rectified. A few issues arose after handover including a faulty light switch and faulty built in microwave. After reaching out to [Name Removed] these were addressed quickly.
In all we are very happy with our new home, we found Clarendon good to deal with and feel very fortunate to have a great Site Manager.
I settled my land in September 2025. They show cheaper contract and then offer average inclusions and make you spend more at colours selection. Anyway, slab poured 20th January. Framing completed February march. Roof in April. They are extremely slow. They couldn’t get my house to closing stage in more than 4 months. Other builders in my estate… Read more
started 2 months after mine but they are way ahead of me. I’m fearing that I will be the lat one in my estate to get my house completed. Communication is poor as well. They suppose to update fortnightly but I don’t hear much from them. So far I’m very disappointed with the progress specially when I can see other houses getting to completion much quicker in my newly built estate. Please choose your builder wisely as you will be making repayments
Reviews with attachments
We had a great experience building with Clarendon Homes. From the start right through to handover, the customer service was exceptional and the whole process felt supported and well organised. Our site supervisor, [Name Removed], has been fantastic. His communication was clear and consistent the entire way through, and he was always approachable… Read more
and happy to answer any questions. His attention to detail is reflected in the quality of the build. The finish of the home is excellent and we would highly recommend Clarendon to others.
If I could give 10 stars I would. My CSC TB and SS GT have made our build journey a very positive one. T who was always responsive, no questions were a bother and I would get a response within a day for my emails. Then G, his fortnightly forecasts were spot on! Weekly photos, I always had updates through the hub from him. Then our PCI inspection… Read more
really proved his attention to detail. I can say this because I also hired a private inspector and the report came up with literally just minor scratches and no major concerns. Thank you both so much!
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We recently built our new Clarendon Home (Grande 47 design) and overall had a very positive experience. Our site supervisor ([Name Removed] ) was brilliant and completed the build a full month ahead of the expected timeframe, which was a fantastic outcome. Since moving in, we’ve identified a few minor defects, which is to be expected, and the… Read more
aftercare experience has been excellent. [Name Removed] and [Name Removed] (Man in a Van) were a pleasure to deal with and had everything resolved quickly and professionally. While we’re not planning another build anytime soon, we would definitely use Clarendon again. From start to finish, the process was smooth, well-managed, and free from any major surprises.
This is our second build with Clarendon Homes in the last five years. I researched and visited 15 home builders before deciding to do our KDRB in greater Sydney and another KDRB on the NSW Central Coast. While there were some challenges during covid on timings, overall they have been great to deal with. Very fair and excellent post handover customer service. Show details
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[Name Removed] is our site manager and we feel lucky to have him for our site. [Name Removed] has been very responsive to our questions through the entire construction and we received regular updates on the progress from him as well. The actual build has been going on for about 10mths now and it's been very smooth so far which is really… Read more
wonderful. A couple of weeks ago [Name Removed] organised an inspection meeting where a professional inspector came for a checking and I was told the number of defects found in my house is much less than the average of other new built houses. I feel so happy about it. At the same meeting [Name Removed] also checked through the entire house together with me and there are several minor painting defects that needed fixing. [Name Removed] happily organised repair work and we are expecting to collect the house in a week's time. I have not moved in yet so can't comment about the electrical and plumbing system but as a whole I am very satisfied about the construction. [Name Removed] is a very polite guy and easy to work with. He is so worthy of the 5 stars rating. Thanks [Name Removed]!
1. ✨ Our dream home is finally here—thank you Clarendon for making it real! 2. From vision to reality Couldn’t be happier with our new Clarendon home! 3. Home sweet home ❤️ Built with love & care by Clarendon 4. Forever grateful to Clarendon for turning our dream into a home ✨ 5. Keys in hand, hearts full. Thank you Clarendon! Show details · 1
Well I read a couple of the reviews I can say with absolute sincerity that I’m a very proud owner of a Clarendon home. From the beginning walking through their exhibition home amazed at the quality finish and the pristine appliances not expecting my home to be as good quality. Our completed home is as equal quality if not better than the… Read more
exhibition version. The total experience with Clarendon was perfect from the start to completion. The staff was very friendly and knowledgeable and assisted us through each stage making it a pleasurable experience. Of course there were minor problems but most of these were not Clarendons fault, like council and material suppliers. [Name Removed] our site supervisor was in full control of the situation making the building a breeze. The hero for me is [Name Removed], in customer service/support. When ever I needed help or for someone just to listen to my problems, [Name Removed] always there for me and fixed any grievances I may have had without any fuss. I have built homes with two other major building companies and in my opinion Clarendon with their staff and their quality tradesmen leaves the others in their dust. If you ask me would I recommend Clarendon, bloody oath I would
Very happy with Clarendon Home on our new Grande 6 bed rooms with 65 SQ home, very professional builder, and it's perfect house. Only few months behind the expection due to change the PM during the new year time. Otherwise, nothing to complain, and quality is perfect. Show details
Clarendon homes have produced a fantastic finished house before time. It is absolutely excellent thank you [Name Removed] our site supervisor. We also would like to big thank you to [Name Removed] as we only went to visit and site display house at Springfield and we came this far and achieved what we want. Thank you again [Name Removed]. Show details
We have had outstanding service from our site supervisor in Brisbane.He has been very responsive and does a great job providing updates and photos.Very pleased with how the build has been managed and is progressing. Thanks to our SS It has been a stress free build thus far. Show details
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Clarendon was great to deal with. [Name Removed] the building supervisor was great. His attention to detail was superb, he updated us at every stage and answered all the questions we had. We love our now home. Great experience Show details
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We’ve recently completed our new home build with Clarendon Homes, and while the journey had its fair share of ups and downs, we’re genuinely happy with the final result. The overall quality of the house is above average, and it’s clear that a lot of care and skill went into the final product. One standout throughout the process was our site… Read more
manager, [Name Removed]. Despite some challenges along the way, [Name Removed] remained a true professional. He was attentive, hands-on, and consistently committed to getting things done right. His communication, while managing a complex project, helped keep things moving forward and gave us confidence, especially during more difficult moments.
[Name Removed]’s eye for detail and his dedication to quality were evident right to the very end. He took ownership of the project and made sure we were satisfied with the outcome. We truly appreciate the effort he put into ensuring that the end result met – and even exceeded – our expectations.
While the process wasn’t always smooth, having someone like [Name Removed] at the helm made a big difference. We're very grateful for his hard work and wouldn’t hesitate to recommend him to others building their homes.
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We had nothing but trouble from start to finish with our build. The Site Supervisor turnover was a big indication of the mistake we made choosing to build with Clarendon. The Portaloo was placed on our fence and then Portaloo was burned down damaging a few metres of our fence. Clarendon are taking no liability for the damage. Our build… Read more
time was much longer than it was supposed to be and this was due to incompetent trades. Our ensuite tiles needed to be redone 4 times.
We were compensated very very minimally for the extra time our house took to “complete”. The exact number of days that Clarendon went over our contract were the amount of days they said we had as “rain days”. We had video proof of them working on our so called “rain days” on our roof etc.
10 months post build and we are still waiting for almost all of our defects to be rectified.
Some of the defects are; Rusty toilet Lifted flooring Horrendous paint job Marked stone Faulty rainwater tank Sliding doors that don’t meet
And the list goes on.
Latest follow-ups
very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details
Follow-up · i’m still trying to connect with them through email but not even a single reply yet. major issues are water slope issues in the 2 showers and some electricity issues where few lights are missing and not working.
In-depth reviews
We have just completed the Pre-Construction stage of our Build and are now ready to be introduced to the Construction Team. Our Journey from the first day we stepped into the Everleigh Display home to now has been amazing. [Name Removed]at the display guided us through design options which has made our Home feel very unique and special to us.… Read more
[Name Removed]'s experience with the Bowral proved to us that we were with the right builder that wanted to build us a home not just sell us one. [Name Removed]'s Sales estimate to the actual construction estimate had no hidden surprises which for us built immediate confidence with the Clarendon team. Once all signed of with [Name Removed], the next stage with the Pre-construction team was quickly put into action. [Name Removed]looked after us and was patient enough to allow to explore the many options available. This process was initially overseen by [Name Removed] who was amazing and kept all communications in order and progressing along until it was handed over to our new Customer Service Consultant, [Name Removed]. My first thoughts were possibly [Name Removed] had big shoes to fill, but Clarendon are very skilled in selecting highly skilled professionals. [Name Removed] from our first contact quickly established herself as a true professional by exceeding our expectations. Communication and prompt replies on all of our queries and requests for information where outstanding. [Name Removed] became involved at a very busy stage, finalising selections and preparing for Construction handover. [Name Removed]'s ability to progress and finalise processes was a very positive experience for us at a stage i guess for all clients is a very stressful and high anxiety stage of finalising selections prior to construction. As we enter Construction stage I am full of confidence based of the positive experience we have had so far. Thank you to all of the Clarendon staff that we have had the pleasure in dealing with thus far. Tony & Meredith Merchant
My Clarendon Homes build experience started out very disappointing after the contracts were signed. I had no idea about organising the demolition of the existing dwelling , getting arborists reports required for tree removal , and lodging VAC driveway notifications to the local Council , etc. Clarendon H.O. at this stage provided no guidance… Read more
other than advising "this is your responsibility" , despite me explaining I had never built a house before. I expected some recommendations or interest to help. This bad feeling was aggravated when I was later advised more expensive piling work had to be done by another company , to which Clarendon added their 25% builders margin for doing no part of that unexpected job ! Fortunately once the construction was completed , the Clarendon Customer Care team changed my opinion. [Name Removed] the warranty consultant was excellent in communicating and organising fixing the repairs on my defects list. Her involvement gave me confidence Clarendon would put things right. To this end , a special shout out to [Name Removed], the Clarendon tradie who went above and beyond in fixing other minor repairs , besides the ones he was assigned. Their combined positive approach and attitude wanted me to award 5 STARS. However when rating the overall Clarendon Homes experience , I need to adjust back to 4 STARS to account for the early hospital pass challenges requiring a beginner like me to organise preparation of the building site before Clarendon would start the build.
We recently worked with [Name Removed]，the consultant at Menangle Park from Clarendon, and honestly, he made the entire tender-signing process so much smoother than we expected. He was patient, clear, and incredibly knowledgeable — every question we threw at him, he explained straightforwardly and reassuringly. What really stood out was his… Read more
professionalism combined with genuine care. He never pressured us, always made sure we understood every detail, and kept us updated the whole time. Thanks to [Name Removed], we felt confident and comfortable moving forward with our build.
If you’re building with Clarendon, definitely ask for [Name Removed] — he’s been amazing to work with.
I aslo want to sincerely say Thank you to Monica. She has been extremely responsive, always answering my questions patiently and clearly, and helping me out in a timely manner whenever I needed support, her communication made the whole process much smoother and far less stressful. True excellent customer service - Thank you Monica! You are amazing to work with!
Positive reviews
We have been very lucky had a pretty smooth process so far. Everyone we have delt with has been very helpful as it is our first time building. [Name Removed] always kept us up to date. We want to Thank [Name Removed] for getting us over the line at the end. We had to change CSCs, but [Name Removed] made it seem like we were one of her clients she… Read more
had the whole time. We had a Few last minute colour issues and she was so patient with my wife making sure we were happy before proceeding.
First build and we nailed it. Our site supervisor was exceptional, the build ran smoothly, communication was clear, and our experience with Clarendon Homes was overwhelmingly positive from start to finish. Show details
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Good pre construction teamwork very understanding and she was always available when I tried to reach her with any queries Managed to liaise with her and sort anything that needed sorting out with paperwork or anything Show details
Negative reviews
Never trust them. We moved May 2025 and still Clarendon is working to get major paint defects sorted. Very irresponsible, major defects that needed replastering are still unattended. No one cares in Clarendon Show details
We signed with Clarendon Homes in December 2021 to do a knockdown rebuild and moved into our house in December 2023. At the time of signing we were told the build could take “up to 12 months” due to delays, but the process ended up taking 2 years. The extended timeline added significant extra cost for us in rent and also exposed us to rising… Read more
interest rates, which made the overall build far more expensive than planned. From the beginning, communication was poor. Making selections felt rushed and under-supported, with little guidance. During the build, we experienced three changes in site supervisors. One supervisor was even terminated the day before our scheduled handover - something we only found out after calling ourselves. That cancellation also meant we had to notify our bank at the last minute, and change a lot of plans given we wouldn't be moving. Throughout construction, updates were minimal. We had to chase for progress reports, and when the house was finally handed over, it was clear the job had been rushed. The quality of trades used was very poor, which we were told was due to Clarendon not being willing to pay for higher-quality trades. This has been confirmed by the many trades who have since come to complete warranty work, several have openly commented on the poor workmanship of the initial build and pointed out that things our site supervisor told us were “normal” were in fact below standard. Unfortunately, things did not improve after moving in. The warranty process has been frustrating and inefficient. We were told to “keep a list” of issues and given a piece of paper for this. At 6 months, we were asked to submit each defect individually with photos into a portal. Once uploaded, you couldn’t view your own submission or receive a copy, leaving us with no official record of what had been sent. Nearly 2 years later, rectifications are still ongoing. To add to the frustration, we’ve recently been assigned a new warranty manager who is contradicting advice we were previously given, meaning we’ve had to rehash issues we thought were already resolved. The process with Clarendon was drawn-out, stressful, and marked by poor communication, substandard workmanship, and poor follow-through at nearly every stage. We would caution others to carefully consider these aspects before committing. We hoped to build our dream home but have been left with ongoing problems and disappointment.
I would not recommend building with these guys. 8 months in, after back and forth without them getting anything right only to have to end the process after 3 months of no progress or meaningful communication. I am awaiting a refund for more than 3 weeks and management of the company fail to even reply for any updates. Save yourself the heartache and find a builder who knows how to deal with customers respectfully. Show details
Recent reviews
[Name Removed] was very good consultant as she always answer my request and clarifying all the details also all the staff starting from sales consultant john was very helpful lifestyle all department Show details
We have had a great experience during the pre-construction period with Clarendon. All staff at different stages from signing the contract to finalising drawings have guided us professionally and efficiently. Our Customer Service Consultant [Name Removed] is very responsible and professional. She answers all our queries in details and follows up… Read more
all issues efficiently. This has made the whole process as smooth as possible. We would like to thank you so much for the excellent service.
In the past 2 years, we have built 2 houses with Clarendon, happy with both. Had some past experiences with other builders, but no one was as good as Clarendon. Highly recommend. Show details
We are building with Clarendon homes. We are so excited to now be starting construction. We want to thank our very patient Customer service consultant Tamela. She has been amazing, we are very thankful to all her updates and taking the time to explain things to us multiple times when we didn't understand. we can only hope our next person is as good. Thank you. RE Show details
We had a really great Pre-Construction period with Clarendon. All the staff we interacted with and had meetings with had made us feel very confident in the decision we were making. We had [Name Removed] as our pre construction contact and [Name Removed] as our sale consultant at Mittagong - both explained every step of the way on what was happening so that everything was clear understanding. Show details
We are very happy with the Clarendon Customercare team. [Name Removed] and [Name Removed] were fantastic and addressed all our issues promptly and efficiently. Their professionalism and responsiveness made the entire process smooth and stress-free. Thank you for the excellent service. Show details
We had a really great Pre-Construction period with Clarendon. All the staff we interacted with and had meetings with had made us feel very confident in the decision we were making. We had [Name Removed] as our CSC - She explained every step of the way so that everything was clear understanding. Despite [Name Removed] only beginning her CSC journey… Read more
when we began our Pre-Construction journey she was always helping us find answers, great with timely responses and always very kind and understanding. We now look forward to the Construction stage.
Although there's some drama happened in between, overall we're happy with [Name Removed] our SM and [Name Removed] our CSC's service. Especially [Name Removed], she gave us a lot of support and always be patient and friendly. [Name Removed] also has given us a lot of after handover support. The building journey has a happy ending now and wish all the others have a good experience. Show details
We had Madison as our CSC for pre-construction and she was wonderful. Helpful with all enquiries we had and very responsive and friendly. I hope our construction journey is just as good. Show details
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