Turkish Airlines
124 reviews
My name is Latoshia Williams and my friend Jacqueline Lewis were left twice today for our flights and we were on time and we are still stranded here until tomorrow afternoon at 3:00 This is very embarrassing disrespectful and wrong and my friend is handicap and our legs and feet are very swollen and we paid for round trip tickets this is so wrong of the airlines i never would have thought Turkish airlines was this way Show details
I booked return flight BNE - Bari and return from Catania to Melbourne last November 2025. I flew Turkish 2024 to Madrid and had a positive experience so much I told a lot of people how great Turkish were. However, this experience has been very negative and a huge disappointment with their resolution to solving my issue which is due to Turkish… Read more
Airline operational problem. 4 weeks ago, I received txt and email stating my return flight had been altered as the sector Jakarta to Melbourne had been cancelled. The website stated I could have a full refund or free to change the flight at no charge. 4 weeks I have been calling Turkish Airlines reservation and ticketing department. Each time I speak to a customer service representative asking for them to change my return flight as Im not cancelling. I work in the airline industry in Australia with a leading Airline, so I'm really getting frustrated as each time and I have all the names of each representative I have spoken with and even a supervisor. They all can see there is a problem however changing my flight and this is Turkish Airlines operational problem, and they should be able to resolve it seems to be a major problem with them. I have the flight numbers they can change my return to but because it's a co share with another airline they have to send an email to head office and NO ONE from that point on communicates back to the representative or myself. My departure date is 7 June and returning to Australia 10 July. This experience with Turkish Airlines has left me with a very negative and disappointing experience and memory regarding the Airline and I will not be referring people to travel with the Airline. How can you trust an airline to get you to your destination when they cannot provide any service on resolving a booking when it's their operational problem. When the notification regarding the cancelled sector went out to the customer Turkish Airlines should have taken the responsibility and had it organized what the resolution would be regarding re issue of tickets. My leave from work has been approved last year and I have no answer to whether I am going or not going from Turkish Airlines...... Extremely poor service and poor communication. On a scale of 1-10, I would rate this experience as a 0 out of 10 and I work in the airline industry........ POOR ........
5 STARS ALL THE WAY I was next in line to check in for my flight with Qatar Airways when the airspace across most of the Middle East suddenly closed. While it cost a small fortune, required 4 separate flights and took 3 days, I managed to return to Australia. The trip home included flying business class with Turkish Airways from Istanbul to Kuala… Read more
Lumpur.
If like me, you haven’t been to Istanbul for a few years, then prepare yourself. Istanbul International Airport is now the largest privately-owned airport in the world, and the second busiest in Europe (after London Heathrow). It is massive.
Turkish Airlines Lounge Options
International business class passengers with Turkish Airlines have the choice of 2 separate lounges. The Turkish Airlines Business Class Lounge opposite Gate E1 is the primary location. The second option is the Turkish Airlines Miles & Smiles Lounge opposite Gate C1.
Both occupy an area of 5,600 m2 and can accommodate 765 guests.
To enter, you simply scan your boarding pass at one the turnstiles. Then you can stow your carry-on baggage in an all-glass locker and join the fray. There are street-style cooking stations where chefs serve hot pide breads stuffed with meats and cheeses and fresh pasta dishes or head for colossal salad bar where you’ll find a remarkable selection made from fresh produce.
There’s the typical barista station, self-serve selection of local and French reds and whites as well as prosecco in gold bottles. Plus, there are soft drinks, water and beer available from open fridges. If that’s not convincing enough there are roving masseurs giving free 10-minute massages to weary travellers. If you haven’t got the time or patience to circle around in search for a seat, I recommend you head for the Miles & Smiles Lounge were there are usually much smaller numbers.
Inflight Experience
The aircraft was a modern and new A350-900 with business class in a 1-2-1 configuration. While they don’t have suites with sliding doors, the seats offer reasonable privacy and convert to a fully flat bed with the press of a button. Each has a password-protected lockable storage area, an illuminated magazine rack and much more. I was initially disappointed to learn they don’t provide bedding like many other airlines, but the seat was surprisingly comfortable in the fully flat position.
Unique to Turkish Airlines is the dedicated onboard chef responsible for the business class meals. It’s their sole responsibility and they are dressed for the part. I have to say the meals were well presented, tasty and cooked to perfection.
Now for the level of service – the cabin crew were exceptional. They were friendly and engaging and nothing was too much trouble. I managed to get a decent amount of sleep and woke to discover at some time during the night, one of the crew took the initiative to cover me with a duvet to keep warm.
The experience with Turkish Airlines was 5 stars all the way. It was my first time flying with this airline, but it certainly won’t be my last.
Reviews with attachments
The Turkish Airways website selling flights is extremely deceptive and misleading! Buyer beware. At the beginning of May 2025 I (a very frequent flyer on many airlines since the 80's) logged onto the Turkish Airways website, selected “Business Class”, “1 adult” from the dropdown menus and entered my planned travel dates for my return trip from… Read more
Melbourne to London (about 24 hours each way not including stopovers). I then selected a well-priced option from the many offered. It included an 11-hour stopover in Bangkok, but all the other connections seemed reasonable and were less than 3 hours. The first and last flights out of and into Melbourne with JETSTAR and the 11-hour stopover in Bangkok seemed to explain the reasonable pricing and at NO STAGE was it highlighted to me that the JETSTAR flights were ECONOMY CLASS. I received my E-ticket (Booking Reference UUJEYA) showing the 1st flight as “BUSINESS, E-J-J” and the 2nd flight as “BUSINESS, K-K-E” on the first page. On the following pages with more flight details the top-level title was shown as “Business Class Fare rules”. Unfortunately, I only found out that the “E” in both “BUSINESS, E-J-J” and “BUSINESS, K-K-E” means an ECONOMY seat after boarding the JETSTAR plane on the 1st leg!!! When Turkish Airways were contacted 2 weeks prior to my return flights (both the London office and the Istanbul office) to change the return economy class fare on the last leg of the journey to business class, I was advised that this was NOT possible! Trying the same through the JETSTAR website also did not work! If, during the booking phase, I had been made aware of this fact in a much more obvious way, I would have opted to upgrade those two legs to Business Class! Also, how did I end up with economy fares when I selected “Business Class” at the very beginning of the process (note: a mixed fare was NOT offered in the dropdown menu)? On a positive note, the staff and food during the actual Turkish Airways business class flights were very good but the seats are not as good as those I have experienced on other reputable airlines. On the one flight, the galley floor was very dirty. Resumé: I will NEVER book with Turkish Airways again!
On 25 June 2025, I had confirmed tickets from Istanbul to Sydney for myself and two companions. We completed online check-in, received our boarding passes, and cleared security without issue. Despite this, Turkish Airlines denied us boarding at the gate with no clear explanation whatsoever. Instead of any form of assistance, we were simply… Read more
instructed to collect our luggage and left stranded in Istanbul for over 8 hours. No accommodation, no alternative arrangements, and absolutely no accountability. The staff were rude, dismissive, and completely unwilling to clarify why we were not allowed to board, even though everything was in order on our side.
From what I observed and have since learned, overbooking is a common practice with Turkish Airlines, leaving paying passengers abandoned at the airport while they prioritise others and refuse to take any responsibility for the chaos they create. This experience ruined our planned journey, caused significant stress, and demonstrated a total lack of respect for customers.
If you value your time, health, and money, I strongly recommend choosing any other airline. Turkish Airlines has shown they cannot be trusted to honour confirmed bookings or treat passengers with basic decency.
Don't fly with Turkish airline. Worst experience ever – Due to delay of the first flight I missed the connection flight. Then they put me in a another airline to my final destination in my outbound trip. Because of the missing flight, they cancelled my rest of the ticket. I had no clue until I came to to the airport to return home. They gave me alternative flight at the airport and it took me three… Read more
days to come to Melbourne from Lisbon where original flight was only for 29 hours. Their ground customer service agents were rude to me in Istanbul airport. When I asked for accommodation and help because of long layovers as a result of their fault, one of them told me don't fly with them again if I'm not happy with the current options provided, appalling!. I was told to submit a feedback and customer service will help to get a compensation but no one replied. Really disappointed.
Thieves – Robbed in broad daylight! They snatch your hard-earned cash and think they own you. The audacity! After enduring a grueling 16-hour flight from Seattle to Istanbul, traveling thousands of miles, and enduring a torturous 12-hour layover on your connection, they have the nerve to deny you boarding without a word until it's too late. Then, instead of… Read more
offering an explanation, they have the gall to insult you, claiming they don't even see the need to talk to you. Why? Because they've oversold seats, prioritizing profit over decency. And if you dare to voice your frustration, they show zero flexibility or effort to make things right. These scammers have zero regard for their customers. I urge everyone to spare no expense and avoid this airline like the plague!
Latest follow-ups
Zero star for turkish airline, worat airline to travel with, worst staff and terrible manners, Our flight from egypt to sydney was delayed and cancelled to the next day from Istanbul Airport, staff were ridiculous in the airport, no manners, showed… Read more
no empathy, and we are elders, they were supposed to take us to hotel, they made us pay for visa, even though it was the company mistake, never again travelling on turkish airline, worst airline. Staff inside the plane very unfriendly and disrespectful
Follow-up · Luggage was ok, had one missing bag, but they managed to bring it to us the following day. Plane was average, food was limited, limited options for snacks and unprofessional staff on board, very unfriendly and unwelcoming. I had kids who missed their meals as they were sleeping, i asked for any snacks and they simply said they are out of snacks… Read more
Turkish Airlines have one of the most fantastic menus as far as airline food goes. Lovely fresh salads and great meal choices in general .Unfortunately they are always late which causes many lost connections and very stressful limited transit times .They are also full most flights which makes the cabin very claustrophobic Show details
Follow-up · In peak times the cabin is very crowded and very uncomfortable. We noticed lots of school groups which caused more chaos ...the cabin crew were very young and inexperienced when dealing with conflict in the cabin
Positive reviews
My mother (75) was recently flying from Singapore to Istanbul. She asked me to write this review because she was so thrilled with the friendly staff. My mother has some special dietary requirements and the staff went to the moon and back in assisting her needs. Special thanks to flight attendants Goktug Sah and Tugce Ilhan. Show details
Five star service – Had a very pleasant experience during my recent flight. All staff were extremely helpful and very polite. Highly recommend Turkish Airlines.
Fantastic experience – I’m extremely surprised despite reading bad reviews but found the whole trip to Turkey and back to Melbourne extremely fantastic, good customer service, delicious meals, professional attitude from staff, I will use them again for my next trips. Thank you Turkish airlines. Well done Show details
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Negative reviews
Would give them a 0 if I could. Overbooked flights, was denied access to my flight at the boarding gate after I was given a boarding pass and gone through customs. I was told I didn't have a valid visa to a country I reside in and am a permanent resident of. After spending 17 hours at Istanbul airport, I was told I could board the next flight if… Read more
I purchased a new ticket with my existing visa which they previously claimed was invalid. After many complaints to Turkish airlines was not refunded the new ticket purchased and only received 1 liner response stating my visa was invalid. Even though I told them many times I was given the okay to fly with the same visa the next day. They just took me off the flight because they had over booked and made up a visa problem.
We arrived at our destination 17 hours late due to Turkish Airlines’ delays and mismanagement. A delayed first flight caused us to miss our connection, and the rebooked flight returned to Istanbul mid-air due to technical issues, forcing us to wait many more hours. My minor child and I were left at the airport for 15 hours, ignored and sent from… Read more
desk to desk. Staff dismissed our repeated requests for a hotel, finally arranging one for just three hours after hours of insisting. After confirming compensation, Turkish Airlines stopped responding. The refund is still unpaid, and the case was wrongly closed claiming I didn’t respond on time — despite replying the same day with proof. The only consistent part of this experience has been their avoidance of responsibility. This shows a serious lack of accountability and customer care. I would not recommend Turkish Airlines.
Hi there Turkish Airline it was my first time flying with Turkish Airline when I lost my luggage since 5 months now I haven't found my luggage and they're still investigating I don't know what they're looking for or neither they are taking me for compensation so just try to be careful with this company Show details
Recent reviews
Turkish Airlines is by far the worst airline I have ever flown with, easily ranking below airlines from many other countries I’ve traveled through. Flight delays seem to be the norm rather than the exception, and delayed or missing suitcases are treated as something completely normal. What’s even worse is their lack of responsibility. If you miss… Read more
a connecting flight due to their delay, don’t expect any accommodation, assistance, or accountability. Instead of helping passengers, they focus on finding excuses and shifting the blame.
Customer service is extremely poor and shows a complete lack of care for passengers’ time, stress, and money. This airline unfortunately reflects very badly on the country it represents.
Do yourself a favor and avoid Turkish Airlines. Don’t fall for a slightly cheaper ticket—it will only cost you more in stress, wasted time, and frustration in the end.
Sharing my experience with Turkish Airlines Will keep my story as short as possible, TK 209 was cancelled because of technical issues. I explained my situation to Singapore TK staff about my early flight from Heathrow to Brussels with British Airways (BA). I was informed that once I reach Istanbul, I would be able to re-route my flight to be… Read more
able arrive at Brussels in the early morning as per my schedule.
My son and I were put on the next flight TK 55 (approx 11 hrs later than scheduled) and automatically rebooked our flight from Istanbul to Heathrow, that flight arrived at Heathrow on 10 am on 1 Jan (13 hrs after the initial schedule)
Once we arrived at Istanbul, the staff at the Transfer and Ticket counter desk refused to reroute me said "just can't do." (I showed them our BA tickets). ......Meaning I lost pre-paid night accommodation for and a missing BA flight in the morning.
I had no choice but to buy another flight ticket from Heathrow to Brussels with BA .
Once I had arrived at Heathrow on the 1 Jan instead of 9 pm on 31 Dec(13 hrs after my initial schedule), I learned one of our suitcases didn't come with the flight but would be sent to Heathrow later. Another suitcase had gone missing in their system and they had no idea where abouts my suitcase would be.
The reason why we did not buy a ticket from Singapore to Brussels direct is because my son is on study exchange program and must have a return ticket from the home point to study point (in our case we are from Perth, Australia. We got return tickets from Perth-Singapore with Jetstar and return tickets from Singapore-Heathrow with TK). Our plan was 5 days in Brussels, 5 Days in Paris then return to UK for his exchange, then I would travel by myself in Switzerland for 5 days, after I would return home to Perth, Australia.
Both suitcases were under my ticket reservation however content inside of one of them belonged to my son the other suitcases content belonged to myself.
We told them we were about to hop on a BA flight to Brussels in 3 hrs so the delayed suitcase had to be redirected to Brussels.
We lost the 1st day sightseeing Brussels.
We lost most of our 2nd day (again otherwise sightseeing) to buy my son and I winter clothing and a new suitcase (we did not budget ourself for this). Imagine coming from Summer in Australia and Singapore, to enduring Europe deep winter without any of your winter gear.
We lost half of the 4th day (again otherwise sightseeing) to travel back to Brussels airport to collect my son’s suitcase.
I spend half a day writing a report of the contents inside my suitcase, one by one, remembering each item how much it costed and what my suitcase looked like for them to search for it (again otherwise sightseeing).
I spend hours on the telephone dealing with Dnata and TK and each time either got different answers or they repeated asking the same questions over and over again.
3 days before my trip concluded Dnata Heathrow telephoned me and said that they had found my suitcase and asked as to where would I like it to be sent. Of course, my trip had nearly ended so I told them to send it back to Perth where I live.
Since then, they have ignore me claim and have not responded regarding the compensation for both delayed suitcases.
As far as flight cancellation and delay is concerned, TK deny compensation and claim “In relation to your feedback, we would like to inform that we unfortunately cannot meet your compensation claim, as there is no civil aviation legislation applicable to the flight irregularity that has taken place at your departure point.” In which contradicts with SHY Passenger Right.
I have replied to them and asked them to explain how the Right is not applicable to the case, I have gotten no response.
We have done everything right for them but they have not reciprocated. I may just be one out of a million customers but I am not only once experiencing bad treatment from them and “we talk”. TK is not only the airline in this world so where they want to position themselves in this business??
I wonder have those people who respond to this would like it if this happened to them, having half of their holiday ruined, after spending months preparing for the trip.
Through my experience, I have found Turkish Airlines is a business that has no morals and that customers that share my experience must speak out to warn others.
One of worst airline. I really wonder how the hell Turkish airlines got 5 start and best airline. Flight delay. Looks like it’s part airline service. Worst service. Turkish airport dodgy.and not helpful. Anything they want to charge you. Seats are uncomfortable for long flights. Show details
Extremely disappointing experience. I tried to change my travel dates and was told I could only do so by upgrading to business class and paying nearly $2,500 more—while the exact same flights were available online at normal economy prices. Completely unfair and misleading. I had no choice but to cancel my tickets. I won’t be booking with Turkish Airlines again. Show details
Just appalling experience for return flights from Sydney to Madrid for family of 4. Economy seats are very cramped and uncomfortable. Towards the rear of aircraft it is impossible to find space in the overhead bins as every flight (of 5) the bins were full of Turkish Airlines in-flight items (passengers amenities kits, cushions/blankets). Food… Read more
was the worst I have experienced on any long haul flight out of Australia. Staff while not rude were mostly disinterested and unfriendly. Asking for a water in the galley between meal service was felt like it was putting the crew out. Toilets were often unclean or out of supplies. Turkish Airlines booked us on an Air Europa flight from Madrid to Istanbul which was delayed and the huge size of Istanbul airport meant we only just made it in time for the flight to Sydney. Absolutely extortionate prices for food at Istanbul airport but no choice as my teenage kids refused to eat the meals on Turkish Airlines as they were so awful.
The absolute low point was the flight from Istanbul to Sydney with an incident of air rage from a passenger who resorted to verbal and physical abuse (kicking and violently shaking the seat repeatedly) when I reclined my seat several hours into the flight when the seat in front of me reclined. Blatant attempt at intimidation from the passenger and crew managed to pacify him but essentially told us we could not recline the seat for the rest of the journey. No other seats were available due to a busy flight so it was a very unpleasant 19+ hours dreading the next explosive outburst. Crew were meant to move the passenger for the KL to Sydney leg but didn't - they clearly didn't do a handover to ground staff and incoming crew. Absolutely the worst flight I have ever experienced. I submitted feedback twice to Turkish Airlines which was a waste of time as the responses appeared to be a copy/paste exercise.
On all 5 flights it was interesting listening to many other passengers onboard complaining to each other about numerous issues.
My advice is do not choose Turkish Airlines even if the prices seem cheap for Sydney to Europe flights - its just not worth it. I would never fly this airline again.
I am extremely disappointed with Turkish Airlines and the Miles&Smiles program. My account is fully verified in the official app, all personal details provided, and my miles were earned from a Turkish Airlines flight where I went through full airport and boarding security. Despite this, Turkish Airlines refuses to let me redeem my miles on… Read more
Shop&Miles.
After contacting customer service multiple times through the feedback form, they repeatedly sent the exact same copy-paste response, even though I specifically asked them not to repeat it. Their reply states that I must take “another flight” or use an award ticket before they will “verify” my already verified account. This requirement does not exist anywhere in the official Terms and Conditions on their website and has never been communicated to members.
This means Turkish Airlines is enforcing an internal, unpublished rule that blocks customers from using their miles as advertised. The fact that miles earned from a completed flight, with full identity verification and passport checks, are not considered sufficient is absurd. It feels like an intentional barrier designed to reduce redemptions rather than a legitimate verification process.
Many other customers online report the same issue, and some were manually verified without needing to fly again. The inconsistency and lack of transparency make the program feel unreliable and misleading.
Turkish Airlines needs to fix this immediately, stop using undisclosed restrictions, and honour the terms they publish publicly. Right now, the experience feels deceptive and far below the standards expected from a major international airline.
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Turkish Airlines has consistently demonstrated poor customer service, failing to adhere to their own terms and conditions and denied approved refund. Be wary of their fares. I strongly recommend avoiding Turkish Airlines for your European connections and opting for other airlines instead. Show details
They changed my prepaid window seat to an aisle seat on a red eye which meant I got zero sleep (they did refund me the seat selection fare after I complained). On landing at the transit airport I saw a text message from them saying that I’d been moved to a flight 19 HOURS later. I went to the boarding gate anyway for my original flight and got on… Read more
but my luggage was put on that later flight and didn’t arrive at my hotel for more than 2 days after I landed.
In May 2025, my wife and I flew from Sydney-Istanbul-Lyon with Turkish Airlines, and our initial experience was decidedly mixed. A minor name correction before departure prompted them to inexplicably split our booking, creating unnecessary stress during check-in and seat allocations. The flights themselves were adequate: the food was genuinely… Read more
good, and the inflight entertainment was excellent. However, boarding at every airport was disorganised and chaotic, while the cabin crew, though professional, came across as distant and impersonal. Still, the true ordeal unfolded later.
A cycling accident in France left me with pelvic fractures that severely limited my mobility, requiring a cane to walk, and spinal fractures necessitating a rigid brace. Weeks ahead of our return flight from Lyon to Istanbul to Sydney, I contacted Turkish Airlines via their Feedback portal, requesting wheelchair assistance, priority boarding due to my restricted mobility, and a bulkhead aisle seat to facilitate easier access and accommodate the postural constraints imposed by the brace. I provided a medical certificate along with supporting photographs.
What followed was weeks of frustrating correspondence filled with generic, scripted responses that repeatedly directed me to paid seat selection options—as if my request were a mere commercial preference rather than a legitimate medical need. Yet, despite their insistent references to "purchasing a seat," bulkhead seats—the only ones suitable for my condition—are not available for purchase and are allocated exclusively by Turkish Airlines.
Even after they finally confirmed that "wheelchair service had been approved," no assistance was provided. To compound the issue, my request for support seemingly prevented me from checking in online. Upon arriving at the airport, we discovered that, as a result of our booking being split by Turkish Airlines, my wife and I had been assigned seats in entirely different sections of the plane. We were compelled to endure the 19-plus-hour journey home separated from each other. What’s worse, because of the brace, which severely restricted my trunk flexibility, my effective seat pitch was drastically diminished. Whenever the passenger ahead reclined, I became physically trapped—unable to shift my position or even leave my seat. This transformed the flight into a truly horrendous travel experience.
Throughout my interactions with Turkish Airlines, their profound lack of empathy and accountability was staggering, and their outright failure (or refusal) to address a straightforward medical assistance request with even basic human decency is inexcusable. They may boast a competitive inflight product, but their customer service and special assistance protocols are utterly bereft of genuine care or compassion. I have never encountered such blatant disregard for a passenger's medical predicament.
Got food poisoning from thier spring like snake, the crew members are rude and horrible, the computer decides on seating so you won't be able to set with your family Show details
4 bilet aldim Sydney den Denizli Turkiye direct flight aldim 10 Eylu 2025 te ucusumuza 3 gun kala biletimi kontrol ettigimde Istanbul denizli ucusumuzun ayni gun degil ertesi gun oldugunu farkettim ben ayni gun 3 saat bekleme saniyordum yanlis aldigimi farkettim musteri temsilciligini aradim onlardan ucusumuzu ayni gun icerisinde… Read more
degistirebilirmisiz diye ricada bilindum Email yazip bizden cevap bekleyin dediler. durumimu anlattim bize geri donduler cevaplari șu oldu Istanbul Denizli uçusunuz icin ekstra $900Australia dolari odemeniz gerekir ayni gun degistirmeniz icin dediler once şaşirdim 4 kişi icinmi diye sordum hayir tek kisi icin dediler.inanamadim ayni gun ucus normal ucreti Istanbul Denizli $55 iken $900 istemeleri peki dedim ertesi gun ucusumuzu iptal edip bileti ayri alsam diye sordum ozamanda Australia yaya geri donus ucuslarimizin hepsi iptal olur dediler gercekten o kadar saçmaki bunu yaptiklarina inanamiyorum. biz Australia yada 40 senedir Turkiyeye devamli gidip geliyoruz.hic boyle saçmalik gormedim.bu izim ićin artik son ucușumuzdur. bizki Turk hava yollarinin ilk Australia yaya Sydney ye geldiginde sevinçten uçuyorduk hatta Havalimanina karșilamaya gittik. ama bosuna gitmisiz.yazik biz gurbetcileri bu eziyeti yaptiklari için. 00000
Booked a business class ticket out of Melbourne to Porto via Bangkok and Istanbul. I knew the first of 3 flights was with Jetstar and an economy seat as well. But the price was very reasonable. At Melbourne Jetstar labelled our bags all the way to our final destination in Porto. When we arrived in Istanbul I checked my luggage AirTag and saw our… Read more
bags were still in Bangkok. I immediately told the Turkish Airline staff. At first they told me I didn’t have any checked luggage, I finally convinced them that I did. But they refused to start a delayed baggage report as I was not at my final destination. No amount of reasoning would persuade them to commence trying to get my luggage on its way. So it was 12 hours later that I was finally able to start a delayed luggage report and get the airline to accept it needed to do something. This delay has meant that our luggage won’t catch up to us for at least 3 days, when it could have been retagged and arrive a mere 24 hours later.
Turkish Airlines claims to be customer focused, but in reality it is bureaucratic, inflexible and inefficient.
My experience with Turkish Airlines regarding a recent flight cancellation has been a complete nightmare. My booking, reference SMJM6G, had a confirmed outbound flight but an unconfirmed return leg. For over a week, I have been unable to get a confirmed rebooking. Despite multiple phone calls and an online feedback case (TK-13324497), the… Read more
airline's customer service has failed to provide any resolution. The Australian office repeatedly responded with generic messages, stating they "cannot intervene" and that the case is "in progress." My travel plans were in jeopardy, and the lack of action and communication was completely unacceptable.
The airline's failure to take responsibility for its own cancellations and its inability to provide a confirmed itinerary caused immense stress. It took five phone calls and constant persistence, but I was finally able to get a confirmed return flight.
Paid $330 extra per seat for extra leg room once at Melb airport was told my travel agent hadn’t paid for them and they gave them away for free to someone else we ended up sitting separately in 3 different parts of the plane , we ended up asking the people who had our seats if they were allocated the seats on the day they said no they paid for… Read more
them 1 month prior we had paid for them 2 months prior On the way back from overseas they had oversold the flight and couldn’t leave until they found volunteers to take a 2am flight , on the plane they had separated families so kids parents all seperate and not next to each other I don’t have children so didn’t affect me but very poor , food offerings on the menu were not available and they ran out kids meals The flight crew were good but the airline is poor never again will I use this airline
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