All Nippon Airways

Japan's best airline, polite Japanese-style flight attendants, difficult to greet passengers, delicious food, every 2 hours flight attendants serve drinks and food to passengers on flight NH6. July 23, 2025, takeoff 49 minutes, landing 54 minutes. Flight attendants do not apologize, apologize for the plane arriving Los Angel fed because the… Read more

airport is Overloaded

I've been to Tokyo Narita many times. The staff are welcoming to passengers shopping at the airport. It's clean, beautiful, and has lots of greenery. On July 23, 2025, my flight NH6 with ANA Airlines was delayed by 50 minutes due to traffic congestion at LAX. My mother and I went shopping, and usually, when it's time to board, a staff member comes to find us. My mother and I will be transiting through there many more times. I've transited through Tokyo Narita many times; the staff are welcoming to passengers shopping at the airport. It's clean and beautiful with lots of greenery. On July 23, 2025, flight NH6 of ANA Airlines was delayed by 50 minutes due to traffic conditions at Los Angeles International Airport. My mother and I went shopping, and when it was time to board, a staff member came to find us. My mother and I will be transiting through there many more times.

Had to fly to Europe recently and it turned out ANA was not only the *only* available option with confirmed (OK) flights all the way to Italy MXP and back to Australia SYD via Tokyo, but also each of the 4 sectors got better than the previous one, which was already the best one ... On sectors 2 and 3 was the same crew on duty and did prove their… Read more

competence and excellence in customer service - I dare to say - better than their competitor SIA (or SQ) airline. - But wait, during the last sector (#4), the crew of NH889 on the 15th of December 2025 exceeded all previous expectations, if the 'bar' was not set high enough by the previous 2 crews ... The biggest compliments go to: - L2: Yuri, - L3: Mari, - L4: Asako, - R3: Yoko and - R4: Furaba - All 5 worked with dedication, excellence and - in short - Customer Service at its very best during the whole flight, and deserve a recognition by ANA senior management for their top performance ... WELL DONE Ladies !