China Southern Airlines

I had a very disappointing experience with China Southern Airlines and would not recommend them. After the airline lost my luggage, I had to purchase essential items while overseas. When I submitted a reimbursement claim, it was denied. Even more concerning, I was sent the personal details of a different passenger and told that a refund had… Read more

already been processed to them. When I pointed out that this was not me, I was told that since the money had already been issued on their end, they would not reimburse me, essentially making their mistake my responsibility.

This raises serious concerns not only about customer service, but also about data privacy and how passenger information is handled.

Onboard, the seats were uncomfortable and the food was tasted highly processed and lacked quality.

Overall, this experience was frustrating and unacceptable. I would strongly caution others before choosing to fly with China Southern Airlines.

never really heard of China Southern airlines before so I was quite hesitant to fly with them after reading many mixed reviews, however I decided to go with them due to the price. I am glad I did because I can not fault the airline one bit! The staff were friendly and the flight was a smooth as any other flight I have been in before. The extras… Read more

that were free of charge just made it that bit better, there was a tv on each chair, we received food, a blanket and also toiletries bag as it was a night flight. Would I use them again to fly, most definitely. All airlines can have issues from time to time even the most well known ones and people usually only write the bad experience generally nit the good. I highly recommend this airline as I used them twice over my whole trip and both times were great!

Premium economy to and from different cities in China. Safety is not an issue with Chinese airlines; service was attentive and typical of this industry, and the price was reasonable. One act impressed me: on the flight from Shanghai to Guangzhou, the gentleman flight attendant individually notified customers of the arrival time and Guangzhou’s… Read more

weather when serving drinks. Three things I didn’t like: (1) Premium economy had fixed armrests, which meant the arms could not be lifted to join two or more seats together. (2) The food was simply mediocre — particularly on the flight out of Guangzhou, the capital of Cantonese cuisine, which was really disappointing. (3) In contrast with their premium economy service a few years back when I flew to the EU, the air hostesses disappeared after the lights were dimmed. On the outgoing flight, I woke to see a gentleman going through different empty seats and sampling bottled water from those seats — for a while, I really thought it was a thief. Would I fly with them in the future? If the price is right.

Overall the flight was pretty good. Flight attendants were really nice and gave us food every 2-3 hours. They also made sure we had enough water. I would say that they need to upgrade entertainment to more English shows and music. Show details

It was a gift kept giving starting from online check in. After couple of hours of try, I had to give up. Then the boarding was delayed for every single flights without giving any information. Transit hotel accommodation took almost 2.5 hours despite being 5mins away from airport. Dietary requirements were not followed and no apology from the crew… Read more

and tried to make it my fault despite clearly showing the evidence. Overall lack of English in the airports as a cherry on top of it.

Terrible airline to fly with! Couldn’t pick out seats, very uncomfortable, food was very average no snacks available. Wasn’t our airline choice and probably wouldn’t choose to fly again with them. Show details

Terrible experience. Online check in and seat reservation weren’t possible through their website, and customer service was the worst I have ever dealt with. Seat availability was unclear, and the flight attendants were rude. Overall, a complete failure from start to finish. Show details

I am writing to express my profound disappointment with the experience I encountered on my recent flight from Melbourne to Lahore on December 10th. My family and I, a group of four, faced a significant issue at the boarding gate due to an error in my wife’s last name on the ticket. Although all passport details were correct, this discrepancy… Read more

prevented her from boarding. Despite multiple attempts to seek assistance from your staff at the counter, we received no help. Efforts to reach your helpline were also unsuccessful, as no support was available despite the helpline being advertised as 24/7.

What made this situation even more distressing was that the purpose of our travel was to visit my mother, who is a cancer patient. This added an immense emotional burden, as we were already deeply upset and anxious about her health. The distress caused by this travel disruption has been profound, affecting not just me, but also my wife and children, who are equally upset. the entire cost of our tickets, exceeding $6,000, was wasted, and our plans were completely ruined. This experience has been deeply disappointing and emotionally taxing.

What a scam ! I did not know its a budget airways. It charges for seats. What a annoying experience. They are ripping people off like budget airways where you have to buy your seats. none of the Isle seats were free. 106 AUD for an Isle Seat. Wow. I would never book with them again. Show details

I booked my flights to London as they were cheap, through Guangzhou . The female air stewerds were like gestapo snapped at all caucasian people , of which there was only a dozen or so, but gushed all over the chinese passengers. I couldnt get their in flight wifi as i didnt have a chinese phone number! When i enquired they were not helpful. The… Read more

food was atrocious , either tasted like plastic or was swimming in soup like muck, and tasteless, when i chose wine, they sloshed some cheap aweful red half a plastic cup. Couldnt ask for any more wine , they snapped at me. The flight stewards pretended they couldn't speak English and treated us white people with contempt. The in flight entertainment was old outdated or only chinese with little choice, hollywood movies 10, 20 years old .

We booked a flight from Sydney to Europe with China Southern. They just cancelled our flight from Rome to Guangzhou so we can’t get back to Sydney. No one informed us about this and we’re flying out in 3 weeks. The alternative is to fly back via Amsterdam or via two other stops in China which makes it a 36 hour return instead of a 24 hour return.… Read more

Otherwise they will cancel and refund the whole booking!! Totally unacceptable as flights are now way more expensive!!!

Would not recommend this airline. I had booked my flights with Flight Centre AU, the price was the most reasonable for me. Flying from Melbourne to the UK via Guangzhou. I had options for a long stopover, from between 3 - 13 hours in Guangzhou, which would change the pricing depending on stop, but opted for the more reasonable stop of 7 hours,… Read more

saved around $150 in comparison. Upon booking the flights, within a matter of weeks the flights had changed, flying from Guangzhou to London, with a 31 hour stopover! This was totally ridiculous and I had to contact flight centre to be able to rectify this, which took 4 weeks to get an answer from the airline may I add! Which ended being 4 weeks prior to departure. So the whole experience was extremely stressful.

My new flights included a 3 hour stopover in Guangzhou and then a flight to Beijing with another 2.5 hour stopover - original flight from Melbourne was the same. Which i was happy with.

Arriving at the airport on departure day I checked the flight board and saw the flight was delayed by 3 hours, now departing at 2:30am! Of course not much I could do about it, it happens. But thinking will i miss my connecting flight now? I was told no... I did.

Landed in Guangzhou, i rushed through the airport to get to the connecting gate but was told they couldn't find my flight. [Content Removed]! There were a number of people missing different flights as well, but they all had information given to them, except me. Unfortunately not many staff spoke English so it was difficult to communicate with anyone about it, i was just told to sit and wait, which took over an hour. My flight was changed to the next day, the original flight they wanted me to take after the first change, so 31 hours later, but they offered a hotel stay with meals, but again broken English is hard to work out where and who to speak to for this. And this was even worse at the hotel where the staff did not speak 1 word of English! Thankfully google translate saved the day! Rest of the trip went smoothly at least, I'm glad i wasnt travelling with the kids!

Overall, a stressful experience and caused some very discomforting medical problems.

Flight was fine, airline staff were decent enough as they usually are. Just the whole experience has left a sour taste in my mouth (including blood from stress) so I won't be using them again.

I flew with China Southern from Melbourne to Tokyo via Guangzhou on 19th February 2025. My check-in luggage was opened at Baiyun Airport in Guangzhou during transition. Upon arrival in Tokyo, I discovered an inspection notice left in my luggage stating random inspection. It does not indicate any items were taken during inspection . I dispose the… Read more

notice. Lately, I discovered the head and charger of the Led mask have gone missing that made my $600 Led face mask useless. I contacted China Southern and Baiyun Airport. They shoved responsibilities by playing ping pong . Finally, China Southern said they would investigate. According to them, the inspection has never been recorded in their system. They then changed the story saying their staff have never taken or misplaced my items. At each follow - up, they pretended previous conversations had never occurred. They have never apologised for the obvious misconduct.

Excellent customer experience during delays – Had a flight from Vietnam back to Sydney via Guangzhou connecting flight. The flight out of Vietnam was delayed by an hour , when we landed in Guangzhou the connecting flight was about to leave as a result we missed that flight back to Sydney. The airline had rebooked us on a later flight that day about 10 hrs later. They offered us X2 hotel rooms… Read more

close to the airport and took us there via bus escorted by one of their staff and helped us check in all the way to the room from the airport. They also gave us a buffet voucher and then took us via bus back to their airport ready for the departing flight. Although there was issues encountered in getting home the overall customer experience from the airline was excellent!

Excellent – Excellent services, food, care and services . They allowed us 23 kg each two luagges. carry on 8 kg. No other airlines will allow that facilities. Well done . I was sick on board , the beautiful flight attendances were very busy taking care of me, that great! Keep up your excellent servicces.

Rubbish airline, tried it twice, never again – I've flown this airline twice now long haul - once to France at the start of the year and then to Guangzhou in China in December 2024. TWICE they have lost my Sky Pearl points membership after my flights. I have not been credited for my flights again after my December 2024 trip. We got little bags with masks, earplugs etc on one trip, and not on… Read more

another. Wildly inconsistent. The airplane was set to heating on the flight from Brisbane to Guangzhou and very hot and uncomfortable.

The food is TERRIBLE, actually inedible for some of it and the rest gave us indigestion. very strange for a country with fabulous cuisine! Premium economy is NOT worth the extra; the foot rests are very flimsy and do not stand up to the weight of feet on them. The seats in premium and economy are very hard and uncomfortable.

Next time I go to China I will just fly to Hong Kong with Qantas/Eva Air etc and get a bullet train to Guangzhou etc.

Awfull airline, zero consideration for paying customers – Truly awfull uncivilized bullying airline Booked flights in September (for Christmas travel) and paid for premium economy, they then changed my flights by 2 days, and now have just changed me again to economy with out even a partial refund or even letting me know . Only discovered it by accident.Very tall don't fit in economy Advised refund… Read more

time if I get one is 18 to 20 weeks . Could not care less about paying passengers, could not care less about representing china in a good light.

Just don't risk it, not worth it..