Best International Airlines

I had a very disappointing experience with China Southern Airlines and would not recommend them. They have the most terrible membership program over the world. The consultants were not helpful and just put me in endless waiting. Show details

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

[Weblink Removed]

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

We flew return from Sydney to Hanoi with a stop over in Singapore. The plane was very clean. The meals served were five start and delicious. The… Read more

staff were professional and kind. The flight was smooth and ran on time. We were a few minutes late leaving Hanoi on our return but that was due to service maintenance and the pilot made up the time with no problems. I will always fly Singapore any chance I can get.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to… Read more

service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.

AVOID AVOID AVOID They will simply cancel your flight whenever they feel like it and leave you without any other options. Never ever use this airline.

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

An airline's core job — beyond getting you from A to B — is to ensure passengers feel supported. Vietnam Airlines FAILS spectacularly at this. I… Read more

would not wish this experience on anyone. Zero compassion when it mattered most. When things went wrong and we needed understanding, compassion, and support during a truly tough time, Vietnam Airlines made absolutely no effort to be there for us. It was painfully clear that passenger welfare is not on their agenda. You are just a seat number to them, not a person. There seems to be no understanding whatsoever of what it means to put the customer first. Policies are applied robotically, with no room for empathy, flexibility, or common sense. There are far better options out there that actually value their customers.

It's been 8 years since the last time I'd flown with Cathay, and I can happily report, that it's as good as I remember. Seats were comfortable, way… Read more

better that Qatar, Emerites, China Southern, Viet Air and many other cheaper full service airlines. I travel economy, on the cheapest full service flight. Must include luggage and food. Cathay affords you 23kg, some other may give 46kg (China Southern), but I rarely get to even 18kg per person. Food, Cathay wins hands down, comparable to our own Qantas, which is saying something. Service is of a high standard,...I think all major airlines have good if not great service. No complaints here. The plane itself, a Boeing 777/300er, was an aging craft, you can tell by the very old toilets, but everything still worked as it should. So the most important aspect?....the seats. As mentioned earlier, they were the best Economy class seats I've tried.....and I've sat in heaps!...My tip.... If there's no more than say $100-$150 difference in fares, go Cathay every time. PS, I also appreciated them (Cathay), not placing a fuel surcharge on my fare, despite the current oil crisis. (under $2k for Syd to Madrid return)...plane was packed. not one spare seat on all four flights.

Sadly Air New Zealand flight in May 2026 is no longer our go to airline . Booked and paid for our Premium economy trip in June 2025 from Brisbane… Read more

to New Zealand and Cook Island return for our holiday in May 2026 - 6 flights in total however their standards and customer service have slipped dramatically - from twisted seat belt we had to fix as air hostess unable to do or did not know how to fix it..shewas very flustered , lost luggage straps, broken tray table , the seat we paid extra for told were broken but when we got on flight other passengers were sitting in seats so we assume they double booked them, burnt lamb dinner, along with broken foot rest and TV not functioning properly could not use remote and LCD screen kept switching off , and only got a smile and a sorry and to top it off even though we paid Premium economy with priority baggage they did not put our priority bag sticker on our bags so we’re mixed in with economy bags and they came out just about last. I had intended to send email to Air New Zealand directly but after what I have now read on other people’s reviews , what the point as the general consensus is they don’t respond to their online email portal and their is no direct listed email address either. Sadly we had also already booked our next holiday for August 2026 with Air New Zealand - wish we hadn’t now after what we experienced this time . Yes Air New Zealand has definitely let their standards slip at the cost of their customers. Sadly what was once a great airline is no more.

I have travelled alot internationally and have used many different carriers. I have flown on one Qantas return short domestic and one return… Read more

international flight, both economy class. On all occasions I would have to say that in comparison to their competitors, the seats and food are suboptimal, especially onsidering the inflated prices. After witnessing what they offered passengers in business class, if it were me, I would want my money back. The seats on both international flights had seperate issues and one flight didn't offer a pillow or blanket For breakfast on my most recent overseas trip I was presented with only what I could describe as something parents with no time would throw in a bag and give to their primary school children. It include a bottle of water, a small apple, packet of dried fruit, a muesli bar and tub of diced fruit. Sorry Qantas, not something I'm interested in enduring again.

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Like others if I could give zero I would!!! Started PC (Pre-Covid) when I booked a flight to Hawaii to Australia. When Covid hit they offered a… Read more

voucher to cancel my flight even though the flight was never going to take off so should have given me a full refund. Then I booked flights to Queensland which again was cancelled because of Covid. They offered more vouchers but they expired before I could use most of them. Then I tried to use the vouchers AF (after-Covid) but the flight was once again cancelled. After about 48 hours on hold I was told my vouchers were still active. They have a low cancellation rate (just below Qantas) at 2% but because they have limited flights you can be stuck somewhere for a long time or have to book a last minute very expensive flight to get home... If you book with Qantas (even though you might be delayed) they have to get you home. Jetstar can leave you stranded for days/weeks as has been witnessed. Avoid the airline! I have lost thousands without ever flying!!!

Flight cancelled no refund. No reply to emails for 10 months. Issue escalated promises that someone would call me in 24-48 hours...that never… Read more

happened...i called again another promise someone would call... noone called ... received an email that customer care won't deal with the issue and I'm to start all over with a reservation agent...

1. This is the last time I will fly with United Airlines; I will never fly with this airline again. On June 28, 2025, my mother and I flew with… Read more

United Airlines. We checked in at Terminal 7. After checking in, we were supposed to go to Gate 77 in Terminal 7, but when the staff gave us our boarding passes, the gate number 68B was not yet updated. I checked my phone and found that the departure gate had changed from gate 77 in Terminal 7 to gate 68 in Terminal 6, which caused me 30 minutes of trouble resolving the gate change issue. Ultimately, it took me another 30 minutes, a total of one hour, to get to the correct gate, arriving exactly one hour before departure. On flight UA 32 from LAX International Airport to Narita International Airport, I was extremely disappointed. Two flight attendants, one male and one female, were very unprofessional. The male flight attendant acted angrily when I requested more water and did not treat customers respectfully. The female flight attendant used her foot to adjust the pillow on the seat, which was very unsanitary, instead of using her hands. Afterwards, I had a 6-hour layover in Narita before boarding ANA flight NH 833 on June 29, 2025. I found the non-Japanese flight attendants to be very polite and friendly when my mother and I requested drinks. That's why my mother and I always choose ANA airlines from LAX to Saigon; the non-Japanese flight attendants are always polite. I have flown with ANA four times: from LAX to Saigon in the fall of 2023 (twice) and twice in 2025. ANA airlines has never disappointed me. This is the first and last time I will fly with United Airlines from LAX International Airport to Narita, Japan. 2. It's too late for apologies, and I will not accept United Airlines' apology for ruining my summer trip. They changed the boarding gate for my flight on June 28, 2025, and the male flight attendant on United Airlines flight UA 32 was disrespectful and treated me poorly when I requested more water. The second flight attendant kicked my seat with his foot, which was very unsanitary. In addition, there were many cookie crumbs and black beans in the corner of my seat (33J). My mother's work in Vietnam was urgent, and she only bought the ticket three days before the flight (June 25, 2025). She bought the ticket from United Airlines because ANA Airlines tickets were sold out (United Airlines is a partner of ANA Airlines). The ANA Airlines flight attendant on flight NH 833 from Narita to Saigon was very polite when I requested water a second time.

3. My mother and I are Vietnamese. This is the first time I've seen a United Airlines flight attendant get angry when I requested more water. Oh my god, especially kicking the seat instead of using their hand. I used to fly Vietnam Airlines when I was a child, on flights to Los Angeles and back to Saigon. I have also flown Cathay Pacific Airlines four times (2017, 2019), Eva Air once in 2018 (the airline my mother and I took to immigrate to the US), Korean Air twice in 2022, and ANA Airlines four times (twice in 2023, twice in 2025). I have never encountered a rude flight attendant when requesting extra water, even on domestic Vietnam Airlines flights (my sister frequently flew Vietnam Airlines from 2012-2017 during her five years of studying in Singapore, and my father, a tour guide in Vietnam, also frequently flies Vietnam Airlines).

They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting… Read more

flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia.

I am very disappointed with how Fiji Airways handles route changes and passenger care. I booked my tickets well in advance to secure a good,… Read more

affordable price to Dallas. However, Fiji Airways completely cancelled the flight to that destination and changed my arrival city to Los Angeles instead. ​They flat-out refused to provide a connecting domestic flight to Dallas, and they offered no hotel accommodations or discounts to help cover the gap they created. What makes this incredibly frustrating is that their own website clearly shows that you can book flights to Dallas through them using domestic connections with local partner airlines. The system is clearly there, but they refused to help line up the transfer for my disrupted booking. ​Because of their total lack of support and refusal to fix the route, I had no choice but to cancel the booking entirely. As a result, I had to spend significantly more money out of pocket to secure a new flight with a different airline, completely losing the savings from booking early. Fiji Airways disrupted my travel plans and failed to deliver me to the destination I originally paid for.

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, Laxmi, who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

The airline staff had been great to deal with had a trip to Greece the modified without extra charges even though they could off ,but understanding… Read more

the situation in middle East they modified my fare free. I will book my flights again with them in the future.thanks

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

Outrageous Misleading Conduct, Abuse & Complete Stonewalling by China Eastern Airlines China Eastern Airlines displayed shocking misleading conduct… Read more

and abusive treatment on Business Class flight FM9111 from Sydney in March 2026. My companion has carried her snowboard on previous China Eastern flights multiple times with zero extra charge. This time, staff member [Name Removed] aggressively demanded AUD$226. He refused to give his staff ID, threatened to call the police, told her to find another passenger to carry it, and made a discriminatory remark that it was fine “because she has money”. My companion, who has limited English and suffers severe anxiety and depression, was left terrified, experienced limb numbness, and nearly had a panic attack. The airline later admitted the standard fee should have been 2000 RMB (~AUD$420), exposing their inconsistent and deceptive policy. Worse still, China Eastern has since blocked me, ignored all follow-up calls, and never responded to any emails. Zero accountability. This level of customer abuse and stonewalling is disgraceful. We demand a full refund of the $226, a formal written apology, and compensation. Complaints already lodged with NSW Fair Trading. Strongly avoid China Eastern Airlines — unreliable, unfair, and unresponsive.

Subject: Disappointing Business Class Experience and Seating Issues on Recent Flights I am writing to share feedback regarding our recent Business… Read more

Class travel on Malaysia Airlines. Our itinerary included flights from Perth to Kuala Lumpur, Kota Kinabalu, Ubon Ratchathani, Bangkok, and return. While two couples traveled together, our experience was significantly marred by aircraft standards and a frustrating seating layout issue.

First, the Business Class cabin—particularly on the Boeing 737 MAX 8—is simply not up to standard. The seats were very average and uncomfortable for a premium fare. An upgrade of this fleet is urgently needed if Malaysia Airlines wishes to meet modern customer expectations.

Furthermore, we experienced highly frustrating seating changes. Despite booking well in advance and selecting seats together, our seating was altered without our consent, separating us from our spouses. Even though each couple shares the same surname, we were split up on several legs. When I raised this with ground staff in Kuala Lumpur, Kota Kinabalu, and Bangkok, I was told nothing could be done on the ground and that we had to sort it out ourselves onboard. Consequently, we had to rely on the kindness of other passengers to swap seats so we could sit with our wives.

The saving grace of our journey was the staff. The onboard crew and overall service were very good in all aspects, demonstrating excellent professionalism despite the equipment and seating challenges. However, given the price of Business Class, the sub-standard seats and the stress of disrupted seating made this a very frustrating experience.

I was notified they cancelled my flight. I was given the option of a full refund. It’s been more than 30days and despite over 15 emails and… Read more

messages they still haven’t refunded me. DO NOT FLY AIR ASIA. Terrible customer service. They will not refund you. Having to get my credit card company to recall the money now. They should be banned from operating in Australia.

My experience with Etihad Airways has been extremely frustrating and stressful, especially due to their poor customer service and faulty online… Read more

system.

Our flight was cancelled, and we immediately tried to contact customer service. However, we received no response for hours. Their AI chat system simply redirected us to their website instead of providing real assistance.

When we attempted to use their online option, we encountered a serious system glitch. While entering the departure date, the system automatically completed the booking incorrectly. We tried multiple browsers, but their feedback/complaint page also produced errors. We even took screenshots showing different behaviour across browsers.

Despite clearly explaining this issue, Etihad refused to help and insisted that we must “prove” the website problem. I am not sure what more a customer is expected to do beyond providing screenshots and detailed explanations.

Because of this situation—and since our holiday was already booked—we were forced to purchase a new return ticket at our own expense.

What is even more concerning is that:

There is no proper contact method in Australia They claim even authorities like NSW Fair Trading must contact them via their chat system Their chat system takes hours and does not resolve issues They shift responsibility to the customer instead of addressing clear system problems

This creates a situation where customers are effectively left without support or a fair way to escalate complaints.

Overall:

Flight cancellation with no timely support Faulty and unreliable online booking system Refusal to acknowledge or investigate technical issues No proper complaint handling process Significant financial loss for the customer

I strongly warn others, especially Australians, to be extremely careful when booking with this airline. If anything goes wrong, you may be left with no help and no accountability.

I will not be using Etihad again.

Extremely disappointing customer service from Batik Air. I spent 154 minutes on the phone trying to sort out a baggage issue and still could not get… Read more

a clear answer. On 31 March 2026, their AI support gave conflicting advice, first saying the booking did not specify baggage, then saying the Perth to Denpasar flight had 20kg, then saying the same rules applied to the return flight. Later that same day, Batik Air customer service emailed saying the outbound had 20kg but the return had no checked baggage allowance at all.

Because Batik Air failed to properly process the baggage, I then had to pay AUD 1,251.00 on 2 April 2026 for what should have been the original requirement of 20kg each way, and then another AUD 1,080.00 at the airport on 6 April 2026 to get the baggage on board because the fees customer service said were processed had not actually been processed.

Now I am being told I may have to wait up to 30 days for a refund, and even that refund amount appears to be incorrect. Very poor systems, very poor communication, and a completely unacceptable customer experience.