Qatar Airways

Customer support is horrible. Qatar Airway true face is shown at the time when I needed it the most whole Iran, US and Israel are playing Ping Pong. I am stuck here and Qatar Airways cancelled my flight, no status of refund, long hold of 1 hrs on customer support being a silver member, no response to emails. Not at all worth 1 star for me. Show details

We're flying business class again with this airline, and we're presented with a menu with three choices: a Wagyu beef burger or vanilla berries for the main course. From experience, I know they don't always have enough of everything on board, so I asked for the beef burger during boarding. It was fine. After takeoff, they told me the burgers were… Read more

already gone. When I asked the chief stewardess for an explanation, he told me there were no beef burgers left because there were only four for 22 business seats! He asked if I'd like the vanilla berries after all, while the passenger next to me was happily enjoying his burger! Unworthy of Qatari business class. I think they ate better in economy class, and they deserve it!

We flew Qatar Airways QR936 on 5 April 2025 (Doha to Davao, Boeing 787-8 with technical stop in Cebu). My wife and children’s seats could not recline at all and were locked upright. We complained during the flight and again at the Cebu stopover. Cabin crew acknowledged the fault and called an engineer onboard. After multiple attempts, the engineer… Read more

confirmed the seats could not be fixed and we had to continue upright.

Qatar Customer Care later rejected the complaint and claimed the recline button was just “difficult to press”, stating crew assisted and even “observed my wife/kids sleeping with seats reclined”. This is completely false and contradicts what happened in Cebu with the engineer.

Escalation email ignored. Very disappointing service and dishonest complaint handling. Will not fly Qatar again.

I rarely write negative reviews, but this experience was extremely disappointing - especially considering the premium price paid for a business class ticket. Outbound: Singapore → Doha (The Good Part) The journey started incredibly well. The Singapore to Doha leg was exactly what Qatar is known for: Warm and genuinely attentive cabin crew… Read more

Beautiful Q-suite in a modern aircraft Seamless service timing Excellent food temperature and quality Comfortable seating A truly faultless experience

If the whole trip had been like this sector, it would have been outstanding. Unfortunately, despite the very pleasant cabin crew manager, the connection to Perth was the complete opposite.

Doha → Perth (Codeshare with Virgin):

Lounge rep advised that my electronic boarding pass would be sufficient. On boarding however, I was sent to the back of the queue to acquire a paper boarding pass so it could be marked with biro.

Onboard, I waited over an hour past the expected service time before having to get out of my seat and chase the crew, because I wanted to sleep. Only then did the meal service begin.

My main course arrived without the starter. The main was then taken away and replaced with a mushroom soup… which arrived cold. The main dish (pasta) was essentially plain pasta with almost no sauce, and it was also cold. When I explained why I hadn’t eaten it, they offered to reheat it, but by then the whole meal experience was already poor.

I elected to be woken for breakfast, and this was acknowledged by the crew. I woke up during top of descent with no breakfast service at all, leaving no chance to eat before landing. I was offered coffee instead. This is unacceptable for business class, especially on an overnight long-haul flight.

This particular 777 felt old and tired, nothing like Qatar’s more modern Qsuite products. The couple across the aisle had a suite door that wouldn’t close and my entertainment screen required three reboots. Movie selection was quite limited compared to the outbound sector.

Qatar sent a survey and I answered honestly. Their response... "We hope that your future journeys with us will be more seamless and enjoyable, and we look forward to be of service to you again on board our flights in the near future".

Given the price—and the reputation Qatar Airways claims to uphold—this flight was a huge let-down. While the Singapore → Doha sector showcased how good Qatar can be, the Doha → Perth sector was completely inconsistent, poorly delivered, and nowhere near premium.

First world problems I know, and there are much more important things happening on the planet. In the grand scheme of things, this is nothing. However, I work really hard to save for these experiences and airlines make a lot of money. In my opinion, the only luxury part of this sector was a lie flat bed. I would have happily travelled in premium economy with Emirates or Cathay and saved some money.

Booked return Qatar Airways to Portugal from Sydney via Doha. I try to do Online Check In and I get an error (see screenshot). I then try to contact support by logging in, and Qatar seem to have decided to block my account (for my own safety). The Live Chat and Schedule a Call are behind a Login Link, and there is no way to contact support besides… Read more

a local number which I cannot call on my data eSim. So I set up another personal account to be able to log in and contact support, only to be told by the Support Team Member that they ALSO receive the same error message, and that there is nothing they can do ;)

I try two other things on the website - go to book a Transit hotel (another error - see screenshot) and then click on a link - another error - see screenshot). Support person says there is nothing they can do, and I must "try again later".

I cannot recommend Qatar in good faith. I have deleted my (blocked) user account and will fly Qantas instead next time.

Pretty happy. Barcelona to Doha to Melbourne. We were booked on Cathay bus class, but the HK typhoon put paid to that. So Cathay cancelled everything. BUT they automatically rebooked us on Qatar. Not quite the same timing but close enough. What can we say. Qatar excelled themselves, even to the point of making me a mini birthday cake on… Read more

board (when they found out that I turned 75 during the flight). Full marks to the very pleasant FA who arranged that. Don't know his name but he deserves a pay rise :-)

Booking a flight via Avios (frequent flyer program) is a total scam from Qatar. I was booking business class flights using Avios & was short of avios. I got alert from the website that I need more Avios (300 K) & I can buy it. I bought exact number of Avios & then proceeded to in the same session to the booking. When it took me to the payment… Read more

page, it changed the avios to 3 times (600 K) I was alerted to. I asked for refund of Avios & was informed the website is not powered to calculate exact number of Avios & should have called them instead. What a SCAM !!.

Very poor the whole Qatar/Virgin partnership out of Brisbane: Despite booking with a Oneworld airline and all transactions with Qatar, when you arrive everything become Virgin. No recognition of Oneworld status. One bag drop checkin open for economy and a lady greeting us proudly stating its a Virgin flight and your Oneworld status doesnt… Read more

count.

Very poor Qatar - a partnership of commercial connivence with no consideration for customer expectations when booking with Qatar.

It was my first flight with Qatar Airways, and I had the privilege of flying business class from Rome to Doha and then on to Sydney. Given the hype surrounding their new Q Suites, I arrived at the airport with anticipation only to be told they were not on the aircraft I was flying. What I didn’t know, is the world acclaimed Q Suites are currently… Read more

only fitted to a small number or aircraft in their fleet. That disappointment aside, there must be more to Qatar Airways given they were named the ‘World's Best Airline for 2025’, ‘World's Best Business Class’, ‘Best Business Class Lounge’ and ‘Best Airline in the Middle East’.

All I can say is based on my experience, these accolades are all well deserved. The inflight and on-ground service was personal, impeccable, and faultless. The in-flight catering was exceptional – and I challenge you to tell me what other airline offers caviar to its business class passengers.

Business Class passengers are given a sleeper suit to wear which was much appreciated and the chair that converts to a fully flatbed was made even more comfortable with plush bedding.

If there was 1 negative, and it accounts for little in the grand scheme of things - it was the way too loud ridiculous marching band music played during boarding. Perhaps it’s designed to inspire an on-time departure??

A 5+ star experience and I’m looking forward to flying Qatar Airways again in November this year.

I am writing to formally lodge a complaint regarding my recent travel experience with Qatar Airways on 24 June 2025, which resulted in unnecessary disruption, financial loss, and extreme inconvenience. I was scheduled to travel from Kuala Lumpur to New York via Doha, and had successfully checked in my baggage and received boarding passes for both… Read more

flight segments. After clearing immigration and proceeding to the departure hall, I was informed at the boarding gate that the connecting flight from Doha to New York had been cancelled.

Concerned about being stranded in Doha, I, along with several other passengers, decided not to board the Kuala Lumpur to Doha flight based on the information given by your airport personnel.

The following morning, I contacted Qatar Airways customer service, only to be told that the Doha to New York flight was not cancelled, and that no refund would be issued because I had voluntarily chosen not to fly. This is entirely unfair and misleading, as my decision was based solely on what I was told by airport staff at the boarding gate.

Due to this misinformation, I was forced to make a last-minute booking on EVA Air to return to New York, incurring significant additional expense and stress.

I am extremely disappointed with how this situation was handled and the conflicting information provided, as well as an explanation as to why passengers were misled at the boarding gate.

Poor Handling of case from Qatar Airways Customer Service Team. Live messaging in their app was used to sort out the matter regarding change of dates for flight tickets, following a family emergency matter. My dissatisfaction with the way my case was handled by the online customer support, which resulted in significant inconvenience—specifically,… Read more

being unable to travel on the same flight as my partner on our returning journey.

Despite my efforts to resolve this matter promptly through the online support channels, the response was inadequate and failed to address my concern effectively. This has caused unnecessary stress and disruption to my travel plans.

Injured at Qatar airways boarding gate, denied boarding to seek medical attention (even though I said I was okay to travel), all our baggage sent to our destination without us, guaranteed hotel accommodation, essentials as we had no luggage, meals and seamless rebooking of flights with more comfortable seats but then left stranded at the airport… Read more

for over 10 hours with children due to different ground staff refusing to follow through on assurances made. My family (husband and 2 children) were due to board a connecting flight from Paris to Brisbane at Doha. I tripped and fell over a bollard at the boarding gate and had alot of pain on my right arm, shoulder and right knee and ankle. They asked me to sit aside and insisted I got medical attention. I told them I would be okay to fly home but they asked me to wait for a bit while everyone else boarded and asked if they could get me some pain medication. I said yes to the pain medication and waited while my husband and 2 sons boarded. When the (ground staff) supervisor arrived, he told me not to show that I was in alot of pain or the cabin crew wouldn't let me onboard. I stated that pain medication would help and once I was onboard I could put my leg up and rest and I'd be fine. When another ground staff member told him that I had fallen over at Qatar's boarding gate, he then told he paramedic not to give me any medication and told me he couldn't let me board as the injury had happened at their boarding gate and they didn't want to be liable. He said he would need me to go to the clinic at the airport and get assessed and that they would look after our flights and give us hotel accommodation and anything else we needed covered till they could get us home. His words were "the cameras have you falling over at our boarding gate and if we let you board we will be liable and we can't have the flight delayed, don't worry we will look after your and take care of anything you need". I told them my husband and sons were already on board, so they sent someone to bring them back to the boarding gate. I told him my son had Autism and this would all be very stressful for him, he said not to worry, he understands and that they will look after us. When my family got off board, we told them all our luggage was already onboard and they said "don't worry you can pick it up in Brisbane when you get there, we don't want to delay the flight". It was around 7.30pm (flight was scheduled for 8:25pm) at this point and we were told it wouldn't take too long at the clinic and after that they would transport us to a hotel and get us anything we needed and sort out our flights for the next day. I finished at the clinic around 9:30pm and was taken back to the Qatar transfer desk. The doctor gave me pain medication, a discharge letter and told me to keep my leg elevated as it was probably a sprain and the pain in my arm was from the bruising of having hit it on the bollard when I fell so possibly a soft tissue injury, that if it didn't get better in 2 to 3 days to get an X-ray when I got home. They wheeled me back on to the transfer desk as it was hard to walk long distances on my left foot. When we got there the agent at the desk, didn't listen to a word we said, she told us since we "missed our connecting flight" she would look at rebooking us on the next flight and we would have to leave the airport and book at hotel and return the next day. I explained that we didn't miss it, we were denied boarding and told we would have accommodation and essentials organised till we were able to get on another flight. She asked us to wait around the corner on some seats and that she would be with us soon. Half an hour later she arrived and said 'hotel was not an option' and that she could put us on a flight at 2:55am to Perth with a 4 hour layover onto Brisbane. This was nearly 11:30pm at this point. She told us she'd look at what seats she could get us so I had the room to have my leg elevated as that was the main reason I wasn't allowed to board the initial flight. My husband kept following up and she kept saying she was speaking to her supervisor and organising boarding passes and seats. We were left at the airport with our 2 children and it was nearly 1am in the morning at this point. When my husband went to see her she said she was still working on it, gave him food vouchers (4 hours later) that wasn't being accepted at any outlet. It was finally accepted at Burger King but the amount didn't even cover 4 burgers and drinks for us. My husband wheeled me over to their counter and she said she was still working on our boarding passes. She then gave us 4 seats that were not together and we said it was unacceptable for us to allow our children who were minors to sit next to strangers on an overnight flight. I finally asked to speak to the supervisor (who happened to be sitting next to her on a computer). I then told him (and her) that Qatar had denied us boarding after I fell at their gate and offered us a hotel and essentials but now we've been at the airport for nearly 10 hours (including our initial 4 hour lay over) with no luggage or anything. The Qatar agent said "it was not possible that Qatar would send checked in bags without us being on board". I told her "I know it's not possible and shouldn't have happened but it did" and this point the supervisor looked over at her and nodded as he had checked the system and seen that our bags were not offloaded from the previous flight. She then apologised saying she didn't know I had hurt myself at Qatar's boarding gate etc etc. I asked her why couldn't they have just let us board the previous flight if we were not going to be looked after and be put through a more stressful situation by being re-routed to Perth with another 4 hour layover, our children sitting on their own, having already spent 10 hours at the airport. The supervisor then agreed to get us a hotel and rebook us on the next direct flight to Brisbane (something we had been assured would happen when we were told to get off the previous flight). We finally got to the hotel at 4am in the morning. We weren't give any compensation for essentials due to us not having bags. We had to spend our own money buying clean clothes at duty free (which everyone knows does not have reasonable pricing as you're paying for all their brands). Qatar you have been so very disappointing, you sold yourself as an amazing airline but put us through hell and back to give us even the basic needs like food, water, essentials or even ensure our comfort during this whole process. I was asked by multiple staff members where I was from even though they could see that I had an Australian passport, sounded Australian but had a different skin colour. When we finally boarded, they said there were business seats available but couldn't upgrade me to one as they don't do upgrades on medical grounds. After we boarded there was a couple 1 row ahead to the left of us. She told the cabin crew her husband ( white older male) had a head injury and had thrown up 4 times in the last 12 hours. The very same ground staff member who said he couldn't upgrade me (coloured middle age female)on medical grounds came on board, chatted with them and then took not only the man who was 'unwell' but his wife into business class. They didn't insist on them getting off board to get medical attention or anything and let them fly and upgraded them. I am hoping someone will get in touch with us to discuss the appalling customer service and treatment we received and the fact that I am still off work due to my injury which was first treated as being serious and not being allowed to board and then treated like I was nothing when the time came to looking after us.

This airline prioritises profitability and their convenience over customer safety. We were boarded into one of their flight heading to Doha that just landed in Lagos Nigeria on the 16 January 2026 with arriving passengers complaining that they… Read more

experienced scary and safety problems while on air before they landed.

Despite that they know that the plane has some problems, they made us boarded the plane and just an hour after the plane took off from Lagos, we experienced very scary moments in the air where all the breathing mask came out. The whole experience was very traumatic and to make the matter worse the airline rescheduled our flight to the following day in the morning for 9:15 am Lagos time only for us to be told that we are not on any flight again and we remain stranded at the airport without know exact direction of what’s going to happen next.

This experience for me and my family has been a horrible and traumatic one and we will never again fly Qatar airline who does not consider their passengers convenience and safety. The services from the airline on air crew including the pilots was very poor. As I am writing this review we are still stranded with no clear information of what going to happen to us.

We recently flew with Qatar and had a flight cancelled which resulted in us spending hours trying to reschedule a new flight, not to mention the extra costs involved with additional accommodation and connecting transport changes. On the morning we… Read more

were due to fly, we did not receive any notification from Qatar that the flight had been cancelled. I discovered the cancellation through the app. After arriving home from our trip, I emailed Qatar in regards to the extra costs we incurred and as we had paid for seat selection (which we didn't receive) I requested this to be refunded. It is now 10 weeks later, 6 emails later and still no reply whatsoever from Qatar. Their customer service is non existent. They clearly do not care at all for their customers. I'm sure when everything goes perfectly they are a great airline - but be warned - if something goes wrong you will hear crickets! Not sure I would fly with them again after this experience.

Qatar Airways is not a bad airline in my experience HOWEVER prospective customers should BEWARE that wonderful discounts, vouchers and so on are often not actually fulfilled in full or even at all. Sometimes this is due to conditions specified in the very small print and other times due to seemingly random vagaries of their booking system. It's an okay airline, just don't believe everything they promise you. Show details

While flight and legroom was fine they changed flight layover to 10h within a week of my booking. So this flight never existed. The 10h layover was just below getting a hotel for free. They wanted 2500 for that! Not even a good voucher at Doha or anything.... Lots of people sleeping like homeless, me and my family included all over the airport. Never again. Fly with someone else Show details

Writing this in the hope that it will help future customers travelling on Qatar. Don’t go out of your way to seek out flights with QSuite when travelling in business class. With the help of a travel agent (Flight Centre) we selected flights which offered QSuite. We ended up not experiencing QSuite on either leg because Qatar changed the aircraft… Read more

weeks before our departure dates due to “operational reasons”. Since our itinerary was quite complex, we couldn’t change our flights, and in any case since they couldn’t commit to QSuite it was pointless trying. This change may have been disappointing but not a huge issue for leg 1, but our return leg which had a 9 hour lay over in Doha had a new departure time 11 hours later meaning we would have had a 21 hour transit time in Doha. No offer of accommodation or flight change was made by Qatar, luckily FC was able to move us to a different (earlier) flight. To say that Qatar staff’s response was lacklustre at best was an understatement. Having said that, cabin crew were pleasant, the food choices were good, the service was good and the lounges in Doha were first class.