Qatar Airways
686 reviews
Absolutely disgraceful customer service. Our flight from Brisbane to Doha was forced to return to Brisbane. When we arrived back around midnight, Qatar Airways staff told passengers to organise their own accommodation, transfers and meals, with reimbursement to follow. They even provided this in writing. I followed their instructions exactly.… Read more
However, there appears to be no actual process to claim the reimbursement. Since then, it has been endless back and forth. Customer service repeatedly asked for information already provided, gave conflicting advice, claimed they “cannot help customers”, then tried to push it onto travel insurance instead. Now they are simply ignoring communication altogether. The most frustrating part is that this situation only exists because we followed the airline’s directions in the first place. I work in the travel industry and deal with airlines regularly. Based on this experience, I will never book or recommend Qatar Airways again.
My family and I will never be flying this airline again. Despite multiple verbal assurances and an email to say our refund request has been processed, we have waited over a month and have still not received our refund for our flights that they canceled. I have spent hours on the phone to them with multiple personnel outright lying. Some of these… Read more
lies include - it has been refunded; PayPal won’t let us refund that amount; it will be in your account in 48hrs (was told this four times) and most recently was hung up on as I refused to get off the phone until I was provided with evidence of the so called already processed funs.
Had flight cancelled and applied for refund . They told me amount of refund which was exactly the price of one ticket and not two tickets. Rang and explained and they said in a very unconvincing way that it would be all corrected at the time of the refund. Not very surprised to find they have only refunded one of our tickets. Trying to get hold… Read more
them is all but impossible and you can’t access the refund link as they say they have refunded you but you actually need to speak to someone. Our new tickets have cost double our original price with another airline and we still haven’t been fully refunded being several thousand dollars short. Customer service appears to be a phrase without meaning . I wonder when the ACCC will get involved
Reviews with attachments
Customer support is horrible. Qatar Airway true face is shown at the time when I needed it the most whole Iran, US and Israel are playing Ping Pong. I am stuck here and Qatar Airways cancelled my flight, no status of refund, long hold of 1 hrs on customer support being a silver member, no response to emails. Not at all worth 1 star for me. Show details
We're flying business class again with this airline, and we're presented with a menu with three choices: a Wagyu beef burger or vanilla berries for the main course. From experience, I know they don't always have enough of everything on board, so I asked for the beef burger during boarding. It was fine. After takeoff, they told me the burgers were… Read more
already gone. When I asked the chief stewardess for an explanation, he told me there were no beef burgers left because there were only four for 22 business seats! He asked if I'd like the vanilla berries after all, while the passenger next to me was happily enjoying his burger! Unworthy of Qatari business class. I think they ate better in economy class, and they deserve it!
We flew Qatar Airways QR936 on 5 April 2025 (Doha to Davao, Boeing 787-8 with technical stop in Cebu). My wife and children’s seats could not recline at all and were locked upright. We complained during the flight and again at the Cebu stopover. Cabin crew acknowledged the fault and called an engineer onboard. After multiple attempts, the engineer… Read more
confirmed the seats could not be fixed and we had to continue upright.
Qatar Customer Care later rejected the complaint and claimed the recline button was just “difficult to press”, stating crew assisted and even “observed my wife/kids sleeping with seats reclined”. This is completely false and contradicts what happened in Cebu with the engineer.
Escalation email ignored. Very disappointing service and dishonest complaint handling. Will not fly Qatar again.
I rarely write negative reviews, but this experience was extremely disappointing - especially considering the premium price paid for a business class ticket. Outbound: Singapore → Doha (The Good Part) The journey started incredibly well. The Singapore to Doha leg was exactly what Qatar is known for: Warm and genuinely attentive cabin crew… Read more
Beautiful Q-suite in a modern aircraft Seamless service timing Excellent food temperature and quality Comfortable seating A truly faultless experience
If the whole trip had been like this sector, it would have been outstanding. Unfortunately, despite the very pleasant cabin crew manager, the connection to Perth was the complete opposite.
Doha → Perth (Codeshare with Virgin):
Lounge rep advised that my electronic boarding pass would be sufficient. On boarding however, I was sent to the back of the queue to acquire a paper boarding pass so it could be marked with biro.
Onboard, I waited over an hour past the expected service time before having to get out of my seat and chase the crew, because I wanted to sleep. Only then did the meal service begin.
My main course arrived without the starter. The main was then taken away and replaced with a mushroom soup… which arrived cold. The main dish (pasta) was essentially plain pasta with almost no sauce, and it was also cold. When I explained why I hadn’t eaten it, they offered to reheat it, but by then the whole meal experience was already poor.
I elected to be woken for breakfast, and this was acknowledged by the crew. I woke up during top of descent with no breakfast service at all, leaving no chance to eat before landing. I was offered coffee instead. This is unacceptable for business class, especially on an overnight long-haul flight.
This particular 777 felt old and tired, nothing like Qatar’s more modern Qsuite products. The couple across the aisle had a suite door that wouldn’t close and my entertainment screen required three reboots. Movie selection was quite limited compared to the outbound sector.
Qatar sent a survey and I answered honestly. Their response... "We hope that your future journeys with us will be more seamless and enjoyable, and we look forward to be of service to you again on board our flights in the near future".
Given the price—and the reputation Qatar Airways claims to uphold—this flight was a huge let-down. While the Singapore → Doha sector showcased how good Qatar can be, the Doha → Perth sector was completely inconsistent, poorly delivered, and nowhere near premium.
First world problems I know, and there are much more important things happening on the planet. In the grand scheme of things, this is nothing. However, I work really hard to save for these experiences and airlines make a lot of money. In my opinion, the only luxury part of this sector was a lie flat bed. I would have happily travelled in premium economy with Emirates or Cathay and saved some money.
Booked return Qatar Airways to Portugal from Sydney via Doha. I try to do Online Check In and I get an error (see screenshot). I then try to contact support by logging in, and Qatar seem to have decided to block my account (for my own safety). The Live Chat and Schedule a Call are behind a Login Link, and there is no way to contact support besides… Read more
a local number which I cannot call on my data eSim. So I set up another personal account to be able to log in and contact support, only to be told by the Support Team Member that they ALSO receive the same error message, and that there is nothing they can do ;)
I try two other things on the website - go to book a Transit hotel (another error - see screenshot) and then click on a link - another error - see screenshot). Support person says there is nothing they can do, and I must "try again later".
I cannot recommend Qatar in good faith. I have deleted my (blocked) user account and will fly Qantas instead next time.
Pretty happy. Barcelona to Doha to Melbourne. We were booked on Cathay bus class, but the HK typhoon put paid to that. So Cathay cancelled everything. BUT they automatically rebooked us on Qatar. Not quite the same timing but close enough. What can we say. Qatar excelled themselves, even to the point of making me a mini birthday cake on… Read more
board (when they found out that I turned 75 during the flight). Full marks to the very pleasant FA who arranged that. Don't know his name but he deserves a pay rise :-)
Booking a flight via Avios (frequent flyer program) is a total scam from Qatar. I was booking business class flights using Avios & was short of avios. I got alert from the website that I need more Avios (300 K) & I can buy it. I bought exact number of Avios & then proceeded to in the same session to the booking. When it took me to the payment… Read more
page, it changed the avios to 3 times (600 K) I was alerted to. I asked for refund of Avios & was informed the website is not powered to calculate exact number of Avios & should have called them instead. What a SCAM !!.
Very poor the whole Qatar/Virgin partnership out of Brisbane: Despite booking with a Oneworld airline and all transactions with Qatar, when you arrive everything become Virgin. No recognition of Oneworld status. One bag drop checkin open for economy and a lady greeting us proudly stating its a Virgin flight and your Oneworld status doesnt… Read more
count.
Very poor Qatar - a partnership of commercial connivence with no consideration for customer expectations when booking with Qatar.
It was my first flight with Qatar Airways, and I had the privilege of flying business class from Rome to Doha and then on to Sydney. Given the hype surrounding their new Q Suites, I arrived at the airport with anticipation only to be told they were not on the aircraft I was flying. What I didn’t know, is the world acclaimed Q Suites are currently… Read more
only fitted to a small number or aircraft in their fleet. That disappointment aside, there must be more to Qatar Airways given they were named the ‘World's Best Airline for 2025’, ‘World's Best Business Class’, ‘Best Business Class Lounge’ and ‘Best Airline in the Middle East’.
All I can say is based on my experience, these accolades are all well deserved. The inflight and on-ground service was personal, impeccable, and faultless. The in-flight catering was exceptional – and I challenge you to tell me what other airline offers caviar to its business class passengers.
Business Class passengers are given a sleeper suit to wear which was much appreciated and the chair that converts to a fully flatbed was made even more comfortable with plush bedding.
If there was 1 negative, and it accounts for little in the grand scheme of things - it was the way too loud ridiculous marching band music played during boarding. Perhaps it’s designed to inspire an on-time departure??
A 5+ star experience and I’m looking forward to flying Qatar Airways again in November this year.
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I am writing to formally lodge a complaint regarding my recent travel experience with Qatar Airways on 24 June 2025, which resulted in unnecessary disruption, financial loss, and extreme inconvenience. I was scheduled to travel from Kuala Lumpur to New York via Doha, and had successfully checked in my baggage and received boarding passes for both… Read more
flight segments. After clearing immigration and proceeding to the departure hall, I was informed at the boarding gate that the connecting flight from Doha to New York had been cancelled.
Concerned about being stranded in Doha, I, along with several other passengers, decided not to board the Kuala Lumpur to Doha flight based on the information given by your airport personnel.
The following morning, I contacted Qatar Airways customer service, only to be told that the Doha to New York flight was not cancelled, and that no refund would be issued because I had voluntarily chosen not to fly. This is entirely unfair and misleading, as my decision was based solely on what I was told by airport staff at the boarding gate.
Due to this misinformation, I was forced to make a last-minute booking on EVA Air to return to New York, incurring significant additional expense and stress.
I am extremely disappointed with how this situation was handled and the conflicting information provided, as well as an explanation as to why passengers were misled at the boarding gate.
- +3
Poor Handling of case from Qatar Airways Customer Service Team. Live messaging in their app was used to sort out the matter regarding change of dates for flight tickets, following a family emergency matter. My dissatisfaction with the way my case was handled by the online customer support, which resulted in significant inconvenience—specifically,… Read more
being unable to travel on the same flight as my partner on our returning journey.
Despite my efforts to resolve this matter promptly through the online support channels, the response was inadequate and failed to address my concern effectively. This has caused unnecessary stress and disruption to my travel plans.
Latest follow-ups
This airline prioritises profitability and their convenience over customer safety. We were boarded into one of their flight heading to Doha that just landed in Lagos Nigeria on the 16 January 2026 with arriving passengers complaining that they… Read more
experienced scary and safety problems while on air before they landed.
Despite that they know that the plane has some problems, they made us boarded the plane and just an hour after the plane took off from Lagos, we experienced very scary moments in the air where all the breathing mask came out. The whole experience was very traumatic and to make the matter worse the airline rescheduled our flight to the following day in the morning for 9:15 am Lagos time only for us to be told that we are not on any flight again and we remain stranded at the airport without know exact direction of what’s going to happen next.
This experience for me and my family has been a horrible and traumatic one and we will never again fly Qatar airline who does not consider their passengers convenience and safety. The services from the airline on air crew including the pilots was very poor. As I am writing this review we are still stranded with no clear information of what going to happen to us.
Follow-up · No follow up from the Qatar airline yet on my complaint. My review of my experience with this airline is consistent with their attitude till date. Their customer service is poor and they are insensitive to customers complain.
in June this year, my wife and I travelled from Singapore to Rome on Qatar Business class. We paid extra Sing $ 854.80 for Qsuite and for enabling us to select our seats on our trips to europe. In the last minutes of the first leg of our round-trip… Read more
flight, they sent us an email advising us that they changed the plane configuration so no Qsuite, and they just allocated us randomly our seats. At the airport, the check in staff told us they could not change the allocated seat but she assured us Qatar will refund our money. Again on the return trip, at the last minutes they notified us the same thing, no Qsuite & no change seats. After our trips, we contacted Qatar but they have given us a run around. Until now, more than 6 weeks, they just keep asking us to wait for 48 hours but they have never contacted us. Very disappointing and unbelievable that Qatar would rip us off so I just wanted make sure no one else got cheated! They don’t want to refund us for the service they could not deliver. Wondering how could they be considered as the best airlines in the world?
Follow-up · No progress, they just keep apologising & asking to be patient but they would not tell when or how long. Based on the other reviews on Facebook or Instagram, too many victims even worse than my experience so please keep away from them!
We recently flew with Qatar and had a flight cancelled which resulted in us spending hours trying to reschedule a new flight, not to mention the extra costs involved with additional accommodation and connecting transport changes. On the morning we… Read more
were due to fly, we did not receive any notification from Qatar that the flight had been cancelled. I discovered the cancellation through the app. After arriving home from our trip, I emailed Qatar in regards to the extra costs we incurred and as we had paid for seat selection (which we didn't receive) I requested this to be refunded. It is now 10 weeks later, 6 emails later and still no reply whatsoever from Qatar. Their customer service is non existent. They clearly do not care at all for their customers. I'm sure when everything goes perfectly they are a great airline - but be warned - if something goes wrong you will hear crickets! Not sure I would fly with them again after this experience.
Follow-up · I have since phoned Qatar to try and get a refund for seat selection which we paid and didn’t get. They were very unhelpful and tried to tell me seat selection had been used - which it definitely had not. After an hour on the phone they said someone would call me back. True to Qatar form no one has called me back and that was 3 weeks ago. I will… Read more
Positive reviews
After booking our tickets to fly from Brisbane to Copenhagen in June 2026 with Qatar Arlines which cancelled our flights we had the option of rebooking or a refund . I decided to take the refund until the war is over .Just over a week after saying I wanted a refund the money I paid was refunded very quickly. Thank You , I am disappointed we get to experience this journey . Show details
Macwin demonstrated excellent professionalism and customer service throughout the flight. He was attentive, polite, and made passengers feel comfortable.Thank you macwin Show details
Just returned to Adelaide on a flight from Doha QR914 The staff were so helpful, polite and obliging and in particular a flight steward named Austin was outstanding! Congratulations Qatar Airways and particularly Austin Show details
Negative reviews
I am disappointed with how my refund request was handled by Qatar Airways. I submitted a refund request supported by medical documentation relating to my brother’s serious illness. Despite providing this evidence, my request was not declined until 15 April, approximately 45 days after submission. During this time, while I was repeatedly following… Read more
up and waiting for an outcome, I was also dealing with a third-party booking agent, who provided inconsistent updates regarding the status of the refund process. I became aware that other travellers with the same airfare and travelling on the same dates were being offered full refunds, which made the delay and final outcome difficult to understand. The prolonged assessment period and eventual decline, combined with the inconsistent communication from the booking process, created significant confusion and frustration. I believe cases involving documented medical hardship should be assessed more consistently and communicated more clearly, particularly when compared with other similar bookings.
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Do not book flights with this airline. It is currently impossible to reach anyone via phone or email. They have changed my flight details without my consent, and I’ve been unable to contact them to discuss alternative options. I have been attempting to have a two way conversation for over a month but to no avail. You simply cannot get through to… Read more
anyone on their phone lines. This level of inaccessibility is unacceptable, and in my view, the organisation should not be permitted to operate under Australian consumer protection standards
Purchased my out going ticket for Europe in October 2025, for departure in May 2026. I have been flying exclusively with Qatar for aaprox 15 years. Yesterday decided to check my flight status, only to find my outgoing flight had been cancelled! No email, no text, nor any other notification on the Qatar app of this cancellation. Very… Read more
disappointing. I understand the situation is very fluid in the Middle East and the ME airlines are under extreme stress, however a simple text or email would have allowed me to make alternate arrangements. Please check your flight status with your airline!
Recent reviews
Qatar are one of the few Arabic States that are procrastinating on cancelling flights due to the war with Iran. They are only cancelling flights a couple of days before travel which give travellers absolutely no chance of making other arrangements for their booked holidays. Certainly won’t be using them again. Emirates on the other hand are… Read more
cancelling flights 4 weeks out giving their customers a fighting chance of making other arrangements or going to a different destination.
My tickets were cancelled under the explanation of “safety concerns,” yet at the same time, new seats were made available on the exact same route and schedule, just at significantly higher prices. If they were truly unable to operate my flight, they should have arranged a rebooking with another airline. Instead, no such effort was made. To make… Read more
matters worse, customer support is limited to a social media messenger, allowing them to avoid real-time replies and meaningful one-on-one assistance.
Phrases like “safety concerns” and “our concerned team” should be taken cautiously. In practice, their decisions seem driven by operational convenience rather than any genuine concern for passengers.
Not recommended at all. Based on this experience, I would strongly advise avoiding Middle East transit where possible.
Qatar Airways is not a bad airline in my experience HOWEVER prospective customers should BEWARE that wonderful discounts, vouchers and so on are often not actually fulfilled in full or even at all. Sometimes this is due to conditions specified in the very small print and other times due to seemingly random vagaries of their booking system. It's an okay airline, just don't believe everything they promise you. Show details
My first — and very likely last — experience with Qatar Airways has been deeply disappointing and unacceptable. What should have been a straightforward return to Australia became a highly stressful, poorly managed ordeal involving major uncommunicated schedule changes, excessive and unnecessary transit delays, contradictory information, and… Read more
unprofessional staff conduct in both Tehran and Doha.
Despite repeated attempts to contact Qatar Airways prior to departure due to serious security concerns, no calls were answered. Only after travelling in person to the office was I informed of a significant delay that completely altered my itinerary, resulting in an extended layover, missed work commitments, and substantial personal and professional disruption.
The conduct of certain staff members, including dismissive and disrespectful comments at the transfer desk in Doha, was completely inconsistent with the standards expected of an airline that markets itself as a premium global carrier. The lack of clear information, transparency, and basic courtesy was alarming.
Most concerning is that despite submitting a detailed formal complaint on 22 January, I have received no response whatsoever. This prolonged silence reflects extremely poorly on Qatar Airways’ customer service culture and accountability.
I travelled under difficult and stressful circumstances, and Qatar Airways’ failures in communication, support, and staff professionalism caused significant emotional strain, physical exhaustion, and financial and work-related consequences. I now expect Qatar Airways to urgently contact me, formally acknowledge these failures, and take meaningful action to resolve this matter. Continued silence is unacceptable and only reinforces serious concerns about Qatar Airways’ commitment to customer care.
While flight and legroom was fine they changed flight layover to 10h within a week of my booking. So this flight never existed. The 10h layover was just below getting a hotel for free. They wanted 2500 for that! Not even a good voucher at Doha or anything.... Lots of people sleeping like homeless, me and my family included all over the airport. Never again. Fly with someone else Show details
Here's a more detailed draft: "Appalling experience with Qatar Airways, touted as the world's #1 airline. Cancelled our return flight, blamed Virgin (their partner), and left us stranded. Without sympathy or empathy. Delhi customer service centre was atrocious - worse than Air India. Customer service person after customer service was worst than… Read more
the previous Arrogant, condescending, and utterly unhelpful. Unwilling to listen or offer a fair resolution. Complete disregard for a fair consumer policy. Even their complaints person responded in a brain less manner. You may doubt thinkingI am exaggerating, trust me this is just puttingit mildly. 0/5 stars. Would not recommend to my worst enemy.
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