Delta Air Lines

Terrible Airline Delta – Settle Delta flight to depart afternoon delayed then passengers directed to change gates 20 minutes away upon arrival directed to change back to original gate this occurred 4 more times all because of a defective aircraft . Do not fly with Delta !

Delta has no heart! – Several weeks ago I booked airfare for my wife and I to go to see her mother for her mother’s 75th birthday and for my wife to see a doctor for her medical diagnosis. My wife is battling stage 4 pancreatic cancer and we have been told it is terminal. This will more than likely be her last trip to see her mother and other family. I paid for first… Read more

class tickets so we would have room to move around and so my wife does not have to walk down the tight aisles of the plane. I requested special assistance in the airport to get her to our gate and have done all the right steps to get her medical equipment approved for the flight. I bought flight insurance for both tickets in case we could not make the flight or we needed to change the flight. Mind you, the insurance alone cost me half of what the tickets cost me. Two weeks prior to our flight I came down with pneumonia. As our trip got closer, I only got more sick. 4 days before our flight I worked out to have my sister in law take my place on the flight so my wife could still go to WA and I can stay home to rest. My wife can’t fly alone. I called Delta to request to change the name on the ticket. I was told that they have a policy that will not allow them to change the name and there is ZERO exceptions to that policy. I explained the situation, spoke to a supervisor, and was still told no. I was told I could refund my ticket and then repurchase a new ticket in my sister in laws name but I would have to repurchase the ticket at the current days prices. Furthermore, i couldn’t use the money I paid for my first ticket to buy the new ticket. I was told they can’t do a fund transfer either. I had no choice and I was running out of time, so I chose to refund my ticket. I have to wait 3-5 business days to see my money back. However I couldn't wait 3-5 business days for the money to buy another ticket as I needed the ticket sooner than that. So, I had to quickly work out finances to pay for a new ticket AT THAT DAYS PRICES. (When your in massive medical debt for a terminally ill partner, figuring out finances isn't easy) As they were booking the new ticket I was then told that there was nothing left in first class like I had originally bought. I asked them why I can’t buy the seat I just refunded and I was told that when I refunded my seat it was automatically given to anyone who has requested an upgrade and is on an upgrade wait list. So my original seat is no longer available. (This all happened in a matter of minutes as I refunded my original ticket and bought a new ticket all on the same phone call). Now this means that my wife and sister in law are in separate seats on the plane. on top of all this, a round trip ticket in comfort plus is costing me more money than my original round trip ticket in first class because I have to pay that days prices. Delta won’t honor a name change, won’t honor me to put funds from my current ticket to a new one, wont honor the seat I originally booked (which is next to my wife), and won’t allow me to purchase at prices in the day I originally booked the flight. I’m wondering what flight insurance is even for and why it’s so expensive if it doesn’t do anything for you. Delta Airlines: I hope you see this, and I hope you have more of a heart for your future customers. as for me and my entire family, we will never fly with you again!

SYD-NY: great flight – We usually have gone Qantas when travelling to the US. As we all know, Qantas is not what it used to be - so time for something better. My wife travelled with Delta and had a flawless trip. Booking process was simple and straightforward, prices were good, the flights were reasonably comfortable even in economy. Show details

Good service – Flew from San Francisco to sydney via LA. Good service, lots of food available & entertaining was fine. Easy booking process and update using Delta website. I would definitely fly with them again Show details

Perfect flight – My fiancee and I flew Delta (after a 13 hrs flight from Australia to LAX which we had no complaints with virgin Australia) then we flew Delta from LAX to Vegas. We had an amazing flight with the polite air stewards who couldn't do enough to help. We flew back on the 20/10/18 at 600am after we were married and oonce again had an amazing flight. Kellieanne Young and David Brown.

What happened to Delta? They’re awful now! – I don’t know what happened to delta. I’ve travelled with them before in the past, they’re partnered with virgin which is my preferred airline and I’ve always had a good experience so I was really happy to be flying delta to Boston for a work trip. I’m not sure what happened but they’re just awful now. The flight I was on only had 4 toilets for all… Read more

of economy and premium economy! Bad enough under normal circumstances (long queues, became dirty really quickly etc) but I was travelling with the tail end of a UTI and I think I spent about half the journey queueing for the bathroom. The staff are usually really nice and helpful too but on this flight they weren’t. I’m drinking water constantly to help with the UTI and even after explaining this, trying to get them to give me water was like I’d asked for their first born. I asked if I could have a bottle instead of a cup so I had less return journeys to the back of the plane (where they were all sitting on their phones, chatting and eating etc) and they told me they had none left. They’d only give me one small cup at a time. As the flight went on 2 of the bathrooms become blocked and unuseable cutting bathrooms down to 2 between everyone. I told one of the air stewards and she looked annoyed and shrugged saying “oh ok” then did nothing about it. I didn’t even see her go to check. It’s been just a horrible, stressful exhausting flight where I’ve been made to feel like and inconvenience by staff and haven’t been able to get what I need. Thank god my return flight is with virgin and needless to say I’ll never fly delta again after this. I don’t expect to pay almost 3k GBP and have any issues let alone all of these.

Ableist – Every time I fly in the US, they take my cane (mobility aid) and put it in the overhead compartment. Reason being that if there were an emergency, it would impede others from getting to safety. As if I don’t NEED it to get to safety (which ironically makes ME the impediment for others to get to safety). Ableist and ridiculous. Let’s take the tools… Read more

from the disabled so that the able bodied can get around them in the event of an emergency, fret not, the disabled have nothing to live for and therefore do not need their aid to get to safety.

Negative 5 stars - so bad! – I honestly would give negative 5 stars if I could. On 30th June, delta cancelled our flight and couldn’t get us on another flight for 3 days. I have emailed them multiple times trying to get my expenses refunded and it’s been 2.5 months and I’m not even close to getting a resolution. Our boarding was delayed and when we got on the plane it was… Read more

discovered a passenger with the same name as somebody on our flight, but who was meant to be flying on another airline, had made their way onto our flight (don’t even get me started on how much of a security risk that is, that’s a whole other issue!).

As the flight to Johannesburg is 16 hours, the extra delay meant a crew member would’ve been over their hours if the flight took off (again, don’t even get me started on how you can schedule so that small delay can cause this). We sat on the plane for 3 hours before being told the flight was cancelled and to go to customer service in the airport to rebook our flight.

Imagine hundreds of passengers at 1am with 3 customer service agents trying to get onto other flights. We were also on the phone to customer service at the same time as queuing. There were flights available with partner airlines but they wouldn’t put us on any of those, I assume because it would’ve been very expensive last minute. Eventually after hours of queuing and being on hold on the phone they said the next flight would be 3 days later. So now we are stuck in Atlanta for 3 days. I live in Cayman Islands and my sister lives in NYC.

Even though my sister and I are not booked on the same ticket they expected us to share a room. I said that I wanted my own room and I was eventually given my own voucher. We got to the hotel after nearly 24 hours of no sleep only to be told that the hotel was full and that delta daily sends delayed passengers with no regard that the hotels are fully booked. We then had to walk with all out luggage to another hotel. When we got to the second hotel they said my sister had a voucher for 3 nights but mine was only for 1 night. So I was forced to share with my sister. What if she wasn’t with me? I would’ve had to pay out of pocket for a hotel room (which I wouldn’t be refunded for because delta is doing everything possible not to refund me).

The hotel was also really far away, there was only fast food in the area so we had to Uber everywhere. Of course the airline won’t refund us for any of that. Not to mention that we had to entertain ourselves for the 3 days and I was completely unprepared for 100 degree weather as I was traveling to South African winter. This meant I had to buy new clothes. The cost of the delay is hundreds of dollars but they would only refund my sister $125 and they are delaying processing mine. Two and a half months later and I still don’t know how, when and how much my refund will be.

I feel like delta is using constant delay tactics so they don’t have to pay me the refund. Also, absolutely no mention of any compensation for a 3 day delay which resulted in us missing a family event and we didn’t get to see our aunt who had been unwell and passed away shortly after.

In all this the Delta staff have been completely unhelpful with a IDGAF attitude.

The person who has been dealing with my refund keeps asking me for a tax number which we haven’t got in the Cayman Islands as we don’t have tax. I have told them 3 times that we don’t have it and they just keep telling me to ask my bank (I have done and have attached screenshots of emails from my bank) but they just keep coming back with the same reply to ask my bank for the tax number. They are not offering anymore information or alternative for how I can get my refund. Delta fly to the Cayman Islands so I am sure I’m not the first person who needs a refund who lives here.

The service I have received has been absolutely shocking, some of the worst ever - it’s ironic that the email address you have to email is @deltacares . It’s very obvious that they don’t.

This delay cost me so much, and I don’t even mean just dollars and delta honestly could care less.

This airline is unreliable and unsafe (considering somebody not meant to be on the flight managed to board). I will NEVER EVER use delta again. It may be the quickest route from Cayman to South Africa but if you run into any sort of issue you’re on your own.

I will rather take a longer route with an airline that actually cares about their passengers and can provide decent service if something doesn’t go to plan.

Zero customer service – If I could give zero stars I would. Flight from New York to LA was delayed 7 hours due to “an air conditioning issue”. Very limited communication during the process and when we did seek an update the lady at the desk was extremely rude. Once we finally landed in LA at 2am we were told that Delta wouldn’t provide accommodation despite us missing… Read more

our international flight as “their job was to get us to LA and they did that job”.

Have contacted Delta requesting a refund and have been ignored so far.

Will never ever fly Delta again, the worst airline there is.

Discrimination – I am very upset with the personal worked at the Gate E 15 To Quito Ecuador Departure. I have it the buddy pass but she doesn't respect the chairs when I go to talk with her about it if I travel and said wait then she choose other one is not on the list but she choose him because his American I am latin but the employees speak spanish and make the… Read more

discrimination on me I told her why I need it to travel but she doesn't care my suffering she threat me like a garbage. I can't believe a big company have it this kind a perso.

AWFUL – Absolutely horrible ! The only reason I traveled with them again is because they gave me a voucher for screwing up one of my flights! I should have not accepted the voucher or used it. Now I’m stuck in New York for several days bc they are cancelling flights. Their customer service is TERRIBLE. Why are people even sitting there when they don’t… Read more

help ? They don’t cover ANYTHINg ! All they gave us was Rice Krispie treats and travel size bottled waters They are CRAZY ! We are stuck in expensive New York and they don’t even want to give me a freaking food voucher. They don’t cover hotels. They are TERRIBLE! Yet I travel with cheap airlines like Easy Jet and when a flight gets canceled they COVER EVERYTHING ! Yet delta who makes a ton of money just gives me a Rice Krispie treat

Don't Fly Delta – Flight delayed over six hours, now all other parts of the trip are canceled! I AM OUT OVER $600 and have wasted a full day sitting at the airport. NEVER FLY DELTA!

So bad I can't believe it is an American company – April 2024 Sydney to LAX return. The flight attendants looked and acted like they were doing the job as some kind involuntary unemployment scheme. The terrible food was offered with the only description being chicken or beef? After that the only thing we were given was some kind of inedible goats cheese bread thing. It felt like they thought… Read more

that they were feeding prisoners ( In some way they were! ). There was no way to order vegetarian meals either before, during or after check in. The drinks trolley did not come round even once. They did walk briskly past with a jug of water but failed to meet anyone's eyes so you had to shout and wave. The seatbelt light was on for the entire flight for no reason. The cabin crew were near retirement age and one of them who was sat in his seat almost all the time struck up a very loud conversation with the passenger opposite him until the poor guy feigned sleep! The return flight was no better. I was extremely surprised that an American company could provide such gobsmackingly poor service. In an attempt to find a reason for it I actually asked if they were having a staffing crisis and they said no.

Worst long haul flight of my life – 3 hour delay, unfriendly and unresponsive staff, toilets were filthy and the food was disgusting. I will never fly Delta again. Show details

LAX Delta Gate Agent denied visa – Last night, I was checking in for my flight from LAX to SYD. I had my visa printed out and everything was ready to go, but the first agent had trouble checking me in. I wonder if he was training, as another agent was frequently assisting him. After half an hour, the assisting agent told me that there was no record of my visa. After some more… Read more

action on their end, she told me I made administrative mistakes and I needed to take it up with the Australian government as they never issued a visa. I repeatedly asked for clarifying information but kept getting shut down with blame. She wouldn't look at the granted visa on the app or in the browser and told me that it was my responsibility to figure out what happened and she wouldn't do any more looking into it. I was upset at this point and trying to escalate but was told that I had to leave the counter or she would have me removed.

I stepped outside to calm down and check my documents and everything looked fine on my end. I went back in and was eventually directed to a new agent. The previous assisting agent went up to the new agent and tried to shut down the conversation saying my visa was revoked because I didn't respond to an email. Now, when applying for the visa, I was asked for documents through the IMMI portal which I submitted. The email alert was from a noreply address and directed me to just submit documentation through the portal. This worked as they granted my visa. The new agent read a note that said my visa was revoked and I was not authorized to travel to Australia, which I suspect was written by the original assisting agent. I showed her the app and the application on the IMMI portal and she looked further. Eventually, she was able to reset something and she was able to print my boarding pass. Given that I am currently typing this from Australia, my visa clearly existed, wasn't revoked and, according to the Australian government, I am fully authorized to enter the country.

Now, if the original agent was in training and made an entry error, that's fine. I've been there and I arrived with plenty of time to seek a resolution. The supporting agent, however, was way out of line. She lied to my face and to her colleagues with what appeared to be either a coverup of incompetence, or plain stubborn laziness. There was no issue with my visa and threatening to have me ejected from the airport for trying to reach a solution is wildly inappropriate. The transaction with Delta was for thousands of dollars and the project it enabled is going to pay my rent for the next few months. Being told that I was just out of luck was obviously stressful and I would consider it to be reasonable to be upset. I was apologetic and just asking for help but was treated like I was wasting everyones time and harassing her personally.

I've recently been flying exclusively with Delta, but this interaction has me rethinking that decision.

No compassion, incorrect baggage weigh – As title states. Delta weighed out bag at 57kg. We paid a excess baggage fee. Few days later same bag was 23kg as we were leaving the USA. Delta has processed a refund for us which would have been appreciated except their response very much did not acknowledge their mistake and ended with directive that customers should be aware of baggage rules and excess fees.

business class, inflight entertainment didnt work – Spent a lot of money for a delta one ticket. 1 hour into a 11 hour flight, my inflight entertainment stopped working. Despite the flight attendant attempting to restart it, it still didnt work. I was stuck there for close to 10 hours without any in flight entertainment. This wouldn't be acceptable for a budget airline, let alone Delta One, where I… Read more

paid close to $2000 USD.

I filed a complaint, and only received a measly 10,000 points (monetary value of $100). I replied advising that this felt inadequate, and the response I received was that this was the maximum they offered for this kind of issue.

Extremely disappointed, spent $2000 for terrible experience, and all they offer is $100 in return.

Will never fly Delta again if I can avoid it.

Do not bother – All airlines tell you to get there as early as possible. We got to the airport 3hr prior. We would told we could not check in until 2hr prior. No food. No water. Hundreds standing at Fort Lauderdale airport were not allowed to checkin Show details

Down Graded without Consultation – Supposed to fly from Phoenix to Washington via Atalanta...Flight was altered to via Salt Lake City, without being informed. Once we arrived at Salt Lake City...At the Gate, issued new tickets with Seats in Row 45. We had paid for First Class...Gate Staff Rude and Dismissive, plus actually lied to us. Placed an official complaint at the end of the… Read more

Flight via Delta Website...Have not had a response. We are owed compensation for the difference in price and for not being dealt with properly. We have many future trips into and around the US...Won't be using Delta again!!

Robot option is more empathetic than their customer service personnel – #Fiendlyservice only by #Delta. I never write reviews but how #Delta airline treats its customers deserves one. I was supposed to fly from Sydney to Atlanta in Premium Select although unfortunately I got Covid a day prior to my flight. I called customer service to explain them the situation and was unfortunately assisted by Jamie. Instead of… Read more

sympathising or providing me alternatives Jamie gave me a $2000 option to reschedule my flights by a week this is after already having paid $4000 for the initial flights. I would have rather spoken to the Robot option as I am sure the robot would have been more empathetic.

Instead I was able to use e-credits to book myself a week later in Basic Economy no thanks to Jamie. I paid almost twice the money to get 1/2 the service, well done Delta!!

I wish there was an option of negative infinity to rate their customer service :(

Will not refund - buyer beware!! – We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ) Then we booked with delta. Corona arrives and delta cancels our flights. Delta will not refund money. Delta is charging consumers a cancellation fee if they want to get any… Read more

money back...but delta cancelled the flight! How can you legally take money, not provide a service then say it is ‘your policy’ to keep the money or only give some money back. They might be cheaper but they make they have ripped off their consumers during this pandemic. Absolutely disgraceful. Please do not use this airline!!!!!

Attendants ‘accidently’ double-charge on drinks, terrible service and food – Apart from inedible food, let me list how shockingly terrible our Delta Airlines experience was: 1. Only around half of the air bus Ipads were working so no entertainment for our LA to NYC flight (I just had to look at those who WERE watching movies and wish I was too).. 2. My husband was double-charged for a beer and upon calling Delta for a… Read more

refund, they told me he also purchased a wine directly after he purchased a beer (which is a lie, neither of us drink wine). After making it extremely painful and trying to accuse us of a non-existent wine purchase, they then agreed to refund the charge, but one month later, still no refund.

3. Service unprofessional

4. Never ever again in my life would I use this airline or any of it’s associated airlines.

Atrocious, cruel check in staff @ Boston international – My son & wife Business class travel out of Boston international heading home to Australia. They missed their flight cos checkin staff refused to allow his wife to travel on her married name. Even when they produce their original Australia marriage cert. her passport in maiden name. No help offered, just refused to allow boarding. Refused to… Read more

contact virgin-original carrier or offer any assistance. This is what u can get if u travel on delta one. Enjoy delta atrocious cruel inhumane indifferent business class service by boston international ground staff. When u ground staff delta Boston international can treat delta top customers like that u are surely a long way from human civilisation

worst flight ever – Flew from Brisbane to LA then on to New York November 2018 window shutter broken stale food seat and table dirty from previous flight entertainment screen not working lost luggage and emails to customer service manager and CEO ignored . Avoid Delta airlines at all costs

Surprisingly poor – Thought these guys were one of the better US airlines but have had multiple issues. Arrived at airport for an 11am departure which was delayed to 1, to 2 to 3 to 6pm. What a joke. No compensation or even much communication. Dont even know why it was delayed. Wasnt an airport or weather issue as other airlines on same route were fine. I'll stick to American going forward.

happily surprised – My husband and I were booked Brisbane Au to Seattle via Korea on Korean airlines in Business. However due to late departure in Brisbane we missed out connection and were put on Delta a bit over an hour later. We were nor particularly impressed. Howver it was a good flight with attentive, pleasant staff and even the food was reasonable in fact… Read more

better than many. I am now considering them for a flight we will take early 19.

My one tiny whinge is that I had the large doonas and pillows (nice by the way) stuffed in the gap between our two middle seats as the place in front of my feet read no stowage and I was made to move them to the no stowage area where they slip out an would have blocked the aisle in any sort of emergency, it was take off they were still in plastic. Where I had them stuffed between the seats the would not impeed the aisle. Maybe this small thing could be reconsidered.

Pathetic! Never fly again!! – Missed my flight because of their flight delay. Paid several hundred more to arrive at smaller airport for convienence. $27.00 reimbursement...really???? No follow-up, no questions, just the way it is. Never fly Delta again!!!!!!!!

Baggage opened and damaged – Polycarbonate bag fractured. Lock broken. Bag contents rummaged through. No TSA note. No baggage claim receipt given. Still waiting to hear.

Atrocious & unprofessional flight attendants – The flight attendants were rude and abrupt. From Sydney Aust to Los Angeles (flight DL40 on 18 June, 2018 @ 11am departure) - worst service ever. It consisted of 3 meals and 2 out of 3 times the they just walked straight past me without any acknowledgement and skipped my meals. When I tried to call the stewards back (which was quite embarrassing)… Read more

they just ignored and I had to wait till the stewards on the other isle walked by. When I advised that my meal had been skipped although I was awake and waiting, she did not care. The flight attendants were of very mature age - 2 were brunettes which 1 had glasses and the other was blonde. When service came to collect trays an Asian male collected mine and spilt chocolate custard on me then insincerely apologised. Then the 3rd tray collection the mature aged brunette lady came and squished rubbish in my coffee cup and spilt coffee on me. Instead of apologising she said she now needs to get napkins as she didn’t know there was still coffee in there when she had a CLEAR vision of the tray. She was very rude and acted as if it was my fault. I’ve never witnessed such poor service and it’s unfortunate to say we will NEVER be flying with Delta airlines again as the flight in itself and the pilot talent was flawless.

Sad Decline – What used to be the industry leader has become the worst. Such pathetic customer service!