Etihad Airways
Verified621 reviews
My experience with Etihad Airways has been extremely frustrating and stressful, especially due to their poor customer service and faulty online system. Our flight was cancelled, and we immediately tried to contact customer service. However, we received no response for hours. Their AI chat system simply redirected us to their website instead of… Read more
providing real assistance.
When we attempted to use their online option, we encountered a serious system glitch. While entering the departure date, the system automatically completed the booking incorrectly. We tried multiple browsers, but their feedback/complaint page also produced errors. We even took screenshots showing different behaviour across browsers.
Despite clearly explaining this issue, Etihad refused to help and insisted that we must “prove” the website problem. I am not sure what more a customer is expected to do beyond providing screenshots and detailed explanations.
Because of this situation—and since our holiday was already booked—we were forced to purchase a new return ticket at our own expense.
What is even more concerning is that:
There is no proper contact method in Australia They claim even authorities like NSW Fair Trading must contact them via their chat system Their chat system takes hours and does not resolve issues They shift responsibility to the customer instead of addressing clear system problems
This creates a situation where customers are effectively left without support or a fair way to escalate complaints.
Overall:
Flight cancellation with no timely support Faulty and unreliable online booking system Refusal to acknowledge or investigate technical issues No proper complaint handling process Significant financial loss for the customer
I strongly warn others, especially Australians, to be extremely careful when booking with this airline. If anything goes wrong, you may be left with no help and no accountability.
I will not be using Etihad again.
Beware, Etihad now uses charter flights! Between Abu Dhabi and Lisbon, Etihad now uses a charter company, Hi Fly. A couple of weeks before our flight, we received an email informing us of this change. After checking, it appears that Hi Fly is not an airline but a charter company. The aircraft was an old A330, the crew was Portuguese. Basically,… Read more
what you get is the level of a low cost airline for the price of Etihad. Old seats, almost non existent IFE: the large screen above your feet doesn't work, nor does the remote control (even for the lights). You need to use your own tablet and earset, scan a QR code hidden on the armrest, and get access to a list of maybe 10 movies, none of them worth watching. The crew was unprofessional and noisy (they all gathered in the front pantry to chat loudly, even with ear plugs I couldn't sleep). I complained to Etihad who couldn't care less. I had to press them to reply to me, which they finally did. Their position is that Hi Fly is their "trusted partner" and that I have no reason to complain. So, know it, between LIS and AUH, you will pay for Etihad and fly Low Cost. Of course, they play on the lack of alternative when you fly to the Far East from Lisbon. We will never fly Etihad again.
Etihad was extremely unhelpful during the Iran war disruption. Wait times were long, which I can understand, but the airline kept directing customers to its website, even though the website had little real ability to make meaningful changes. The only practical option available was to cancel. The bigger problem is that Etihad takes weeks to refund… Read more
points after a cancellation. Not minutes, not hours, not even days, but weeks. That meant I couldn’t rebook onto a new flight when I needed to, because my points were effectively locked up the whole time. Most other airlines return points instantly, or at least fast enough that you can actually make new plans. Etihad doesn’t.
I called to try to fix it and simply apply the same points to a later flight, but because the booking had been cancelled, they said they couldn’t help. So the result was that both the points and money were tied up for weeks, making it far harder to deal with an already stressful situation.
Etihad is probably fine if nothing goes wrong and you never need to change anything. But if you need flexibility, or if there is disruption, good luck. The process is slow, unclear, and not customer-focused.
Reviews with attachments
Damaged suitcase – I was travelling from JFK to Lhe so at my final destination when I collected my suitcase I was really shocked after watching my suitcase which was completely destroyed and they put my stuff in plastic bag and sealed with Etihad Airways tag n also I had missed some stuff from inside I was very disappointed after watching this so I would never recommend this airline. Show details
Extremely unprofessional staff and unreliable airline. Original layover was 2 hours in Abu Dhabi and they changed it to 8 hours. No compensation nothing Show details
My parents wanted to change their flight to a few weeks earlier. I went on the Etihad website, and everything went smoothly — I could easily arrange it myself. I found a flight, and that’s the one we agreed to book. The price difference was about €450 in total — that’s after subtracting the value of the original tickets, adding the fare difference… Read more
and the rebooking fees. So for two people, the total came to around €450 or slightly less.
When I went to continue to the payment page, I noticed that my mother’s surname had one extra letter by accident. Before paying, I decided to contact Etihad through chat, and they were able to fix it for me right away. That part went smoothly.
After that, I tried again to rebook the flight — and that’s where the problems started. The website kept giving error messages saying I had to contact support or try again later. I waited and tried again several times, but it just didn’t work. I also chatted with Etihad, but that was difficult because the chat system somehow stopped letting me connect with an agent.
I waited until the next day, thinking maybe it was just busy. I had already cleared my cache and browsing history, as they later told me to do, but nothing worked.
The next day, I tried again — still the same error. I even tried on other browsers, on my phone, on a laptop, and on another laptop — always the same error message.
Now, 24 hours later, I finally managed to speak to a live agent again. I got through by asking different questions in the chat. The agent was able to find the same flight I had tried to rebook earlier. But now, suddenly, it wasn’t €450 anymore — the rebooking cost had jumped to €1100.
That was strange, because they’re supposed to subtract the value of the original ticket from the new one. The agent said, “Yes, but it’s still €1100.” That would mean the new tickets would have to cost around €1700 in total, which didn’t make sense.
I quickly checked on Skyscanner and found the exact same Etihad flight for €1000 total for two people — not €1100. I pointed that out, but the agent just said, “I don’t know either. This is the price difference I can offer you.” I said that was strange, because the ticket became 2.2 times more expensive in only 24 hours. She kept repeating that there was nothing she could do. Its weird that she also said that the price was adjusted with our old tickets while a new ticket is even cheaper than the adjusted price.
I am really, really disappointed in Etihad, and I honestly wouldn’t recommend anyone go through this process. You get taken advantage of right in front of your eyes. how is this even allowed.
I personally fly a lot with my family and will never ever fly with Ethiad ever again
I don't usually take the time to write reviews, but this behavior deserves my time and writing skills. First, our flight was postponed by 24 hours about a week before our vacation, which meant we had to book a new hotel, new transfers to the airport, etc. We were offered the choice of either taking the flight or canceling it. Since we had no… Read more
other choice, we had to accept the new flight. At the same time, we were told to document the additional costs we incurred and then contact customer service. Spoiler alert: It didn't help us, because the explanation was, well, you accepted the flight, so there's nothing to compensate.
So far, so good. So we flew back home and lo and behold: two of our suitcases were badly damaged (see pictures). We went straight to the counter to get official confirmation of the damage.
We got confirmation of the damage and at that point had no idea how long it would take to resolve the issue.
We were required to obtain an evaluation from a luggage manufacturer stating that the suitcase could be repaired or was irreparable. We drove to a luggage manufacturer and obtained an evaluation for €25.
We weren't surprised to learn that the suitcase couldn't be repaired because the damage was too extensive. We submitted the claim and after a few days received a message saying that we would either receive $50 by bank transfer as compensation or $75 store credit, as we hadn't uploaded a proof of purchase for the suitcase. Quick side note: The airline only allows (as far as I remember) 4 uploads on the platform, which makes it extremely difficult to upload all the evidence for the claim at once. A full refund would only be possible if we uploaded the original receipt. We bought the suitcase at a small outlet on our 2024 trip to Japan and had to search for the proof of purchase for hours in old documents. We were very happy when we found the proof of purchase (29,000 yen / about 169€) and uploaded it and the evaluation again. We rejected the offer. It didn't take long for the next email to arrive, again requesting the purchase receipt and offering us $50. We thought to ourselves: Maybe they didn't see the purchase receipt in the uploads. So we called and worked with customer service on the phone to ensure that the responsible employee received the documents.
Now everything was done, now we would definitely get our money back, but unfortunately we were wrong, because the next email arrived a few days later.
The proof of purchase had to be “itemized” and only then could full compensation be paid out. So we spoke to customer service again and made it clear that we had already uploaded the proof of purchase.
It felt like Groundhog Day, because a few days later another email from our case handler followed: The purchase receipt must be “itemized” for full compensation, and this is the final compensation offer of $50 or $75 store credit. When we read this, we fully understood what was happening: the purchase receipt we had received, the only one we still had from our trip in 2024, the only one we had ever received and had struggled to find, was not enough for our case handler. It is not “itemized” enough for him: the purchase price, the name of the suitcase company, the date, the time, the name and address of the store in Shibuya, the change money we got back. None of that is enough for him. Maybe he wants us to go back to Shibuya and get a new one? He wants it to be even more “itemized,” and this is his final offer, which is ‘fair’ and “final.”
So we're supposed to be satisfied with $50 or $75 store credit or just accept that our suitcase was destroyed.
We quickly realized that this was indeed his “final offer” because when we followed his link with the request to make a decision, we noticed that the option to reject his offer had disappeared. So we had to either accept his offer or tacitly accept that they had destroyed our suitcase. A fact that we will not accept.
I had actually thought that Ethihad Airways was a premium airline, I was looking forward to flying with them, I told family and friends that I would fly with them again despite the issue with the delayed flight, but the situation with the suitcase and the associated headaches, time, and frustration showed me that this is anything but a premium airline. If a multimillion-dollar airline can't even bring itself to compensate €169 for a mid-range suitcase that was broken due to the negligent handling of its ground staff, then the only thing premium about this airline is its cruelty and lack of empathy. I warn you of flying with this airline. I will not recommend this airline to anyone who wants their suitcases to arrive in perfect condition.
TLDR: Ethiad Airways damaged my suitcase and, after countless uploads, keeps asking for “proof” and is only offering me $50 in compensation. After three offers, I was no longer able to reject the offer, which is why I am writing this review.
Gotogate, Booking.com and Etihad are companies I willl never use again. Lies, Buck passing and blame shifting seem to be their mottos. I am stuck in Iran due to the war and they have been nothing but unhelpful, incompetent and inconsiderate at every stage when trying to rebook my flight back to Australia Show details
I purchased a business class ticket using miles and cash so not cheap. On 21 June, I had an 18 hour flight from Jakarta to London with a 2.5 hr transit in Abu Dhabi. I was granted business lounge access in Jakarta on my business class ticket, however was denied business lounge access in Abu Dhabi in transit, because of my fare type. Etihad had a… Read more
good reputation and I had flown long haul in previous years but it seems their service has gone downhill. I was shocked and embarrassed to be denied entry on a business class ticket. This hasn’t happened to me with other business class airlines. I’ll be sticking to one world network from now on and won’t be flying business with Etihad again.
Notice of Serious Complaint and Request for Investigation – Unlawful Retention of Passport and Mistreatment of Passenger (PNR 5MSDBW) To Etihad Airways Customer Relations / Executive Office, I write to formally place Etihad Airways on notice regarding a serious incident that occurred during my travel under PNR: 5MSDBW involving Cairo, Abu Dhabi,… Read more
and Sydney. As a result of issues entering Egypt, I was required to amend my ticket and return to Australia. During this process, I was subjected to conduct by Etihad staff that was unreasonable, degrading, and procedurally improper. Most seriously, at Abu Dhabi Airport, Etihad staff refused to return my passport to me, despite repeated requests. I was treated as though I were under suspicion or detention, without any clear explanation, legal basis, or due process. Furthermore, at Gate A1, a member of your staff directed a flight crew member to hand my passport to Australian immigration authorities in Sydney, rather than returning it to me, the lawful holder of that document. My passport is a personal legal document. Its retention and transfer in this manner, without transparency or proper explanation, raises serious concerns regarding Etihad’s procedures, staff training, and respect for passenger rights. In addition: I was instructed not to leave the aircraft, causing public embarrassment and distress in front of other passengers. I was effectively restricted in my movement in Abu Dhabi and forced to wait approximately 8 hours until boarding. The conduct of staff at the transfer desk (approx. 12:40 PM) and Gate A1 (approx. 20:20 PM) was rude, dismissive, and unprofessional. This experience caused significant emotional distress, humiliation, and inconvenience, particularly as I was traveling with my family. I remained calm and cooperative at all times, despite the way I was treated. I formally request the following: A written explanation detailing the legal and procedural basis (if any) for withholding my passport Confirmation of a full internal investigation into the conduct of the staff involved A formal written apology from Etihad Airways Details of any compensation or goodwill resolution Etihad proposes in recognition of the distress and harm caused Please treat this matter with the seriousness it warrants. Failing a satisfactory response, I reserve the right to escalate this complaint to relevant aviation, consumer protection, and regulatory authorities. I expect your written response within a reasonable timeframe.
I am Dr Babeesh Chacko, flying from Trivandrum to Manchester vis Abu Dhabi on 15th May 2025 at 21:45 hrs. I had booked online to carry excess baggage of 5 kgs,and made a payment of Rs 10,055 & have received an online confirmation from my google pay account( Central Bank of India). However on arriving at the airport, I was told by the groundstaff… Read more
that this payment is not reflecting on their system and that there were 2 options either pay directly to them or to contact customer care. I contacted customer care & they acknowledge that the payment was done from my end, however it doesnt reflect in their account. And I was advised to make another payment in the link they gave. For this difficult ordeal, I wasted around 2 hours at the baggage counter despite being the first to arrive. Where is the problem? The bank says the payment is debited however Etihad hasnt received it. In that case it should either be a problem with the bank or the Etihad website( which showed a succesful payment after doing on g pay) The wastage of time, stress on dealing with staff/ customer care has made the start of my journey an extremely bad experience. This issue needs to be addressed and Etihad will have to compensate for the uncomfortable experience. Atleast on knowing that the payment was done from my end, the ground staff should have cleared it immediately & they should have upgraded & compensated appropriately. Is it my fault that the payment didnt reflect in their system. I am reporting this, so that no passenger ever face this with Etihad or any other airline. Interestingly one of the staff at Etihad reported that such issues happen often & sympathised with my cause. You better look into it, if the customer is not treated well or has a bad ordeal, they will look for other options. I have been flying for some 38 years, have faced issues with other airlines, but they have compensated and dealt with the issue wisely. Hope Etihad does the same. Unhappy customer, Babeesh
Latest follow-ups
1.1 average review for this airline seems high. My latest encounter with this delightful airline….no one contacts you re complaint. They give you a case number and then fob you off, saying deal with your travel agent. My travel agent of 31 years was… Read more
disconnected, and lied to by Etihad. I paid extra for leg room for the emergency exit seats. For one leg from Amsterdam to Abu Dhabi I was i was put in a regular seat, when I paid extra. The staff at Etihad told her we had leg room seats, I have proof of a ticket we did not, and I want a refund. I showed credit card details, and now the reason for stalling is, you need to be 40 to sit in an emergency seat. Outright lie. Yes I am telling you this is the worst of the worst of all airlines. Maybe Aeroflot could have tied. They are lying theough their teeth stating falsehoods. There is an age limit for those seats as to how young you can be and if you are 60 they ask you if you have any medical issues to prevent you from assisting passengers. Stay away from this airline like the plague
Follow-up · They hung up on my travel agent, who was trying to sort this out. They never replied to any of my emails. They never refunded me my money. If I could say negative stars I would. It’s worth going on another airline. Their response we was what you would expect, if you read their reviews.its amazing they can’t read them and try at least, to improve.
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Positive reviews
Happy Customer – Despite all the bad reviews about Etihad Airways! I had to cancel my flight 2 hours before flying due to technicalities, the customer service representative was very very helpful with my enquiry and super patient. I requested to cancel all flights and received full refunds within 4 business days. I am extremely happy with how they handled my enquiry.
Happy – Very happy all around. The seats give great legroom even for a 6 foot tall person. Food and service very good. Lovely & helpful staff. Everything on time, even arrived earlier than scheduled. Will use this airline again. Show details
Enjoyed it – Seats were comfortable, food was fine, plenty of good movies to watch on their in flight entainment system, toilet facilities were always clean and the overall service was excellent. They also happily allowed me to switch seats and only requested I return to my original designated seat at the time of landing. Having had my luggage lost twice in… Read more
the past by other airlines, it's always a bonus to me now when an airline can successfuly deliver my luggage to its destination to make my holiday travels hastle free.
Negative reviews
Flight cancelled right before getting on the plane. No information about what to do next. I tried to write to them but there's barely any info on the site, the option they try to force you to use doens't work. I spend a lot of money to get back to home and still didn't receive any information from etihad. Avoid at all times. Show details
I called a year or two ago to get my refund and I was told that I should wait a bit until Etihad can fly to Australia. I never got my refund. I called again, I have not been refunded because apparently my ticket booking was too far out they no longer have details on my booking. Qantas flawlessly refunded me for the Qantas leg of the same journey. I want my money.
I am extremely disappointed with my recent experience. I booked a last-minute flight at a very high fare to attend a funeral, and the subsequent 3 day baggage delay significantly compounded the financial and personal impact of the trip. There was no proactive communication regarding my luggage, reimbursement for essential expenses was denied, and… Read more
my brand-new suitcase was returned in a damaged condition. At the end I was not even offered a basic apology. Do not recommend flying with them (flight itself was also a disorganised mess).
Recent reviews
I've flown with countless airlines including the budget ones like Ryanair or easyjet but this one has really topped it with the absolute worst customer service available. They didn't let me board a flight because "I didn't have a visa". Turns out I didn't even need a visa for the country the flight was going to. I had to literally pay a second… Read more
flight and then they told me I can't take the return flight previously booked together with the first "missed" flight because I haven't taken that one. Then they passed me forth and back between different customer support agents, "escalations" and random "airline policy" messages. Lastly, in the flight I ended up taking the food was bad even though I usually like airline food, the seats uncomfortable and the staff semi.
Worst company we’ve ever flown with. In 2026, we’ve taken 25 flights, and Etihad has been by far the worst. Their customer service was absolutely awful. Because of a delay on the first flight, we missed our connection, and they were no help at all. We would have lost two days of our vacation if we hadn’t found an alternative flight ourselves,… Read more
which had a 7-hour waiting period and an additional flight stop.
On our way back, it was the same story. They announced a 4-hour delay, which meant we would miss our connecting flight again, and they offered no solution. We had to find another flight on our own and wait 7 hours in Abu Dhabi.
We filed a complaint and never heard back. This ruined the beginning of our honeymoon. ETIHAD - never again.
Extremely disappointing and degrading experience with Etihad Airways I am an Etihad Guest Silver member and have been loyal to Etihad Airways for more than 4 years, regularly choosing this airline for international travel. Unfortunately, my recent flight from Abu Dhabi to Russia left me deeply disappointed and shocked by how drastically Etihad’s… Read more
standards have fallen.
The flight was operated on an Airbus A320, a narrow-body aircraft that is physically unsuitable for such a long international route. Spending many hours in such a small cabin was extremely uncomfortable: loud engine noise during take-off, poor sound insulation, inadequate ventilation, and constant stuffiness throughout the flight. Several passengers openly complained about the air conditioning and overall cabin comfort.
Flying such a long distance in a small aircraft for the same price as a full-service long-haul airline is not just uncomfortable — it feels humiliating. The situation was made even worse by the extremely poor and limited catering. Many passengers around me refused the food entirely and consumed only water and wine. One passenger even complained directly to the cabin crew in English about the quality of the meal.
Due to the heat and lack of proper ventilation, water was repeatedly distributed in small plastic cups instead of bottles, which further emphasized the level of cost-cutting and downgrade. This is not what anyone expects from a carrier that markets itself as a premium airline.
Another shocking detail: after take-off, the cabin lights were never properly turned on. The entire flight was conducted almost in complete darkness. Even during meal service, only minimal night lighting under the panels was used, and later all lights were switched off completely. It felt like flying “in a tank” rather than on a long-haul international route.
During boarding, cabin crew attempted to collect hand luggage from passengers, including small cabin-size suitcases, claiming there was not enough overhead space. This caused visible tension and frustration. Only after collective objections from passengers were people allowed to keep their cabin bags.
Both in Abu Dhabi and upon arrival, boarding and disembarkation were carried out via buses to a remote stand, followed by climbing aircraft stairs on the tarmac. Boarding was done in two separate bus loads. Travelling with multiple bags, this was physically exhausting and completely unexpected from Etihad Airways and a major international hub.
What is most disappointing is that for the same money, passengers can easily choose Emirates or Aeroflot, where the aircraft, catering, comfort, and overall service are dramatically better. Against these competitors, Etihad’s current “optimization” feels like a serious downgrade and an insult to loyal customers.
As a long-term loyal Etihad Guest Silver member, I find these changes deeply disrespectful and demoralizing. If this aircraft choice and service model are now standard, Etihad risks losing exactly the customers who supported the airline for years.
This flight was not just inconvenient — it was physically exhausting and emotionally discouraging. Sadly, unless Etihad reconsiders these decisions, I will think very carefully before choosing this airline again.
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I had a recent very bad experience with Etihad. I will never fly with them again. Their Economy Basic fare does NOT include baggage and adding it even hours after booking you are charged as if it was excess luggage. I had a booking for the whole family and we would have been charged with over AUD$1000 for 3 standard suitcases. In the end the best… Read more
option was to just cancel the ticket, pay AUD$750 of cancellation fee, and rebook elsewhere. So AUD$750 lost and a couple of hours of stress in airline and travel agent chats for absolutely nothing! Also, beware that while on the Etihad web page you are asked if you want some other fare where you get a suitcase for AUD$50, going through Google Flights or many other travel agent web pages, you do not get these options! Even when going from Google Flights directly to the airline itself they do not give you these options. Once booked, no way to fix it. Extremely misleading and frustrating.
Flight from Athens to Abu Dhabi had vomit on my seatbelt when I got on the plane that then got over my clothes. The air crew gave me a wet wipe to clean it myself. No apology, no offer of a seat change. After take off, different air crew cleaned my seat for me and moved me after I complained there was still vomit on my seat. The response to my… Read more
complaint to the company simply stated that records show their air crew sanitised the seat for me. No acknowledgement of wrongdoing, or offer of compensation for having to buy supplies to shower in the airport so I didn't smell of vomit for my following 15 hour flight. The food is substandard and the seats ridiculously hard. No screens from Abu Dhabi to Greece. This was like flying a budget airline. This was my first time flying Etihad and will be my last. Stick with Qatar.
Customer service has been poor and rather dismissive. A long story of delayed connecting flights that resulted in Etihad demanding "no show fees" and then demanding many thousands of $ before flying us home. What choice do you have when you are thousands of miles from home. The word "blackmail" comes to mind. We decided to pay the fees, if only… Read more
to travel home and then seek re-imbursement from Etihad on the return.
Etihad have been less than helpful in resolving the matter. Largely - not our problem response despite the 'plane still being at the gate when we arrived.
Will I fly with Etihad again - absolutely not. Their customer service leaves much to be desired.
I wanted to book tickets for a family of 4. My credit card was rejected. It is a valid card with sufficient balance. The system adviced to use another card. I have only this one. I tried to contact customer support. I rang Melbourne and Sydney office numbers but both seemed to be out of service. I then tried online chat, but the AI was hopeless.… Read more
Then I tried the 1300 number, it sent me a Whatsapp link. I downloaded the software and installed it. I then tried again the 1300 number and opened the Whatsapp but this directed me again to the AI. I doubt the airline employes humans. I would not be suprised if the cabin crews are robots and the airplane flies on auto pilot.
Honestly? Just save yourself the trouble... There is never anyone to help you out, miles that just disappear, promotions that has no winner... It's a shame I'm not a lawyer to go around suing all these companies that are advertising fake promotions and that has no one to do the customer service. Show details
Absolutely the worst airline I’ve ever travelled with and I’ve been with most of the international flights out of Australia! I’d rank them lower than Jetstar! Customer service in Melbourne was ok but everywhere else was terrible!!! Apparently there was no check in baggage with my flight which is crazy for a “top tier airline” anyway I paid an… Read more
extra $700something in Melbourne before I left thinking that was for all flights made on the booking. How wrong I was ha… it was only for 3 legs of a 4 leg trip (Melbourne to Abu Dhabi, Abu Dhabi to Copenhagen and then Istanbul Abu Dhabi, Abu Dhabi to Melbourne) . The Istanbul to Abu Dhabi wasn’t covered which cost me another $700something for just that one flight! Absolutely appalling!!!!! I wouldn’t fly with Etihad again if you paid me! The seats were so uncomfortable seem to be less room than any other international airline I’ve ever been on, food was terrible dry crunchy chewy rice with I don’t even know what the meat was. My entertainment system sound didn’t work. There was something snapped off inside of the port where you plug your head set in. If I could give less than one star I definitely would! Just terrible, do yourself a favour if you want to go to UAE fly with Emirates!!!!
We had a flight from Zurick Switzerland to Abu Dhabi. Overall this flight was below average. However, the main issue was when we had the layover in Abu Dhabi for 2 hours. The plane landed around 2kms away from where we had to catch the next flight. There was no airport transport facility for transfers either. During the security check the staff… Read more
had no training on how to talk or behave - they were rude and were yelling at the passengers and were nitpicking on every piece of article and accessory that everyone was wearing. This was including the religious wear which would not impact the security check and has never been asked to be removed prior to this experience (I have travelled internationally my whole life). When we reached the gate for the flight, we noticed that they were letting people / passengers into the flight without verifying their boarding passes. This was a huge security breach. The seats on the plane were uncomfortable - especially for a 15 hour flight. The seat belt was very short, and we requested the extension, but no response for 45 minutes and finally we had to remind them for 3 to 4 times before they provided it to us. The food was terrible- was not cooked properly. The TV and food tray once pulled up would not go back in, we would need to wait 30-40 minutes for an airhostess to come and put them back in the seat. TV was not working. Altogether we had a disastrous flight back home. We were overly exhausted from this flight back home and decided that we will never travel with Etihad airlines ever again and will never suggest any family or friends to travel with Etihad either. Altogether. Disappointing experience.
I travelled with ethihad Airlines to Saudi for Haj pilgrimage via Expedia and to my first surprise I found that not only I was overcharged for a flight with one transit for $2800 with one stop over but also soon I realised that luggage was not included on an international flight from sydney, but in spite of this I took the flight and my brother… Read more
found the same flight from sky sky view Web for only $1980 which is almost a a thousand dollars difference and not onlu that when I was returning from jedda back to Sydney in the. Airport my bag got lost while buying McDonald's and then upon searching when it was not found on time They did not help me to send me with although it is in their policy is that if you are going got Haj your flight will be free if it is umra Haj or for pilgrimage and they denied me using an excuse that it is not written on Ur ticket- when my trip was only to go to Haj and do pilgrimage and they offered me a ticket for $3500 for next flight when the ticket was around $1200 online and left me in a limbo I also found later that they could just send me to dubai for a cheaper ticket which was around. $200 dollars and I had 2 hours and 25min transite so I could catch my flight from dubai had they offered me a ticket to dubai or even if they asked me I would have but they were so rude and helpless and useless .. and they were disgusting with their attitude of refusal of my ticket and that how could my bag be lost in the airport and how is it my fault and that their policy that we give u a free return if you miss Ur flight and although it was not my fault that my bag was missing I got scared in case I left without my bag and some one put something in my bag with my ids inside it . I was disgusted with their horrible service and I will take this to fair trading and ask for. Compensation and take it as far as ombudsmen because this is fraud that you take advantage of a woman being left in a foregin country without money with out any help for their greedy sneaky deals and dishonest service and absolutely no help and I will see if I can get a lawyer also to do something on this case because it is dangerous and taking advantage of vernerble client when they are desperate and triple charge them when they deserve a free flight and this is on top of charging them. $1000 dollars extra already on a flight that could. Easily be found. For $1900 with 4 weeks advance which was already a rip off and ethihad is a fraud and they used to be really good but now they have become super greedy and imagine being left in a country like saudi with. No Money or bag or anything for a woman? I will not fly with them again. And if anyone else has gone via this let's take an action. "" I will leave review in every Web about their disgusting service and if enough people complain to ombudsmen about such corrupt tricks they we can have a big case against them, and I have 3 lawyers in my family and I will try my best to do something about their discrimination and horrible service and negligence and dishonest service .
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I'm so lost you still haven't told me anything