Total Tools

Super friendly and helpful staff! We bought a generator - gorilla brand and we are very happy with the product, but the gentleman who served us went above and beyond. The product was not on the computer listing or easy to find, but Jake was determined to find the details for us. We had phoned the store while driving for a few days away and so he… Read more

called us back to advise both the model number and price and then kindly texted us the details using his personal phone. When we rang him back after looking at other models online, he put the generator aside for us to collect and pay 5 days later upon our return from travelling. We found this both surprising and super helpful, he was truly delightful to deal with - thank you Jake and Total Tools!!! We will be back!

So disappointed in this generator. I.like many other caravaners buy generators for the times you are off grid and need the power for an AC or Heating. I have a diesel heater so I only need mine occasionally for AC if it is above 35c. I store it correctly, I service it as required and I run it often even when not using it. So I have had it for 9… Read more

months, used it twice, above 45c at the moment so perfect time to start the generator whilst we are off grid. Will not power anything, even when it is unplugged it still runs for a few minutes and shows 'overload' and cuts out. The one time I actually need it and it has faulted. Looked up on line and this appears to be a common issue with Gentrax. If it happens often, why the hell haven't they fixed the d#mn issue. I will get it repaired under warranty and then dump it. I need a generator I can rely on, not this pie e of rubbish. I really liked all of the features of this generator, but not willing to have it non operational when actually needed. PS: it has only done 5 hours work.

Update over two weeks later. Worst customer service ever. I recommend if you are looking for a generator for your caravan, camping or other activity, do not choose Gentrax. I understand that at times things go wrong, but when you struggle to get hold of customer service until the go to publish a review, and the reseller cannot even get hold of them after .multiple attempts, just goes to show they have no customer focus at all. I.have now asked for a full refund, we will see how that goes.

Here we are three weeks later. The seller still cannot Gentrax via the customer phone number, nor the public contact phone number. My correspondence to them does not get me anywhere. The generator was returned to them over a week ago and still sits in the freight company depot. I reiterate my comments above, do not buy this product

Total Tools price match is not real. They ask you to send them the actual page that you saw a competitors price. I did that, I also mentioned that Bunnings sold it cheaper than they had it for. They rejected the pricematch so I will buy it from the competitor. Metabo 216 mitre saw. Total tools $259, Bunnings $229, Sydney tools $229. Pretty easy to find a better competitors price

Absolute shemozle 3 separate companies for 1 click and collect and oh boy buck passing big time as neither can fix issues Alexandria advising contact online, online saying 3rd party CC and the merry go round starts, 2 charges ony card and nothing to show for it! Online shows out of stock, instore says in stock contact online to fix and on it goes. Show details

online purchase. after waiting over 1 month and after many emails to courier virtual help, and total tools messages that go to the Philippines call centre, im finally informed the unit has been lost in transit. Now i'm told if I don't receive a… Read more

refund for the product within 1 week I'm to call back. been a long time since I've dealt with this level of incompetence.

Couldn't be happier with the help received. I was after edge guide for a DeWalt router, and had to look at another brand. They didn't have one in stock, but rang around for me, checked the other store (Prestons) had stock, and were genuinely pleasant and helpful. A far cry from the other major tool store in Gregory Hills.

I have purchased many tools from Total Tools over the years, both on-line and in a store. I have not had the opportunity to test their returns policy until today. My experience was very positive and will keep me coming back. I purchased a DeWalt Thicknesser last week, based on its glowing reviews. After using it for an hour (doing a great job… Read more

of planing decking timbers), a screw holding a drive gear loosened and the whole mechanism jammed, damaging the gear in the process. (Dewalt, maybe try googling "Loktite"). I drove to the store today and asked for a new unit and the staff didn't hesitate. We had a short conversation so they could understand the situation, but quick as a flash I had a new unit and was off again. The machine is doing a good job, but I'll put my own Loktite on these drive gear screws.

I came into total tools Bankstown as a close mate of mine recommended them as I was in need of new tools. I spoke with Dimitri at the start and the service was top notch from the moment I walked in, I have since been back to purchase other items wether the purchase price was large or little the service did not change. Highly recommend any tradie… Read more

in need of new tools, equipment or fixings to go and hit the boys up there.

Enough of me talking them up go in and check them out. They might even throw in a extra ;p Real talk.

There redemption and bonus bucks is the biggest rip off. I have had over $500 of bonus dollars and got told I can’t use them as it was out of date. No one told me of the expiry and it didn’t say it anywhere.

Not sure if this problem is with only this store or many. I once loved my local Total Tools with their variety and different quality brands from inexpensive to quality tools. Customer service was always fantastic. If the store did not have something you wanted on display, they could easily arrange to get one in. Today my shopping experience was… Read more

disappointing. Asked a sales rep about a product that Total Tools do stock by a major brand storage system. However this particular set is not listed on their website in a different configuration, Total Tools sells a 5 in 1 set and I was inquiring about a 4 in 1 set (sold at Bunnings). Sales rep checked Total Tools web site and it is not listed. No offer to check if it could be ordered in for me or to contact the supplier, seemed too hard to try!

Since I was in the shop, I went and checked what else Total Tools stocked with this brand system. There was definitely a lack of items on display and even the 5 in 1 system that Total Tools do sell was not on display.

It feels that this store may be going down the same path as Sydney Tools and Bunnings. Might have something to do with the size of the store however I'm personally noticed the shelves no longer stock a full range. Many brands with minimal displays or selection of the tools. Fully understand you can purchase online for the full range. This could be a marketing practice to get customers to purchase online or to save money. Going to the store in the past was a pleasant experience with good variety that you could pick up on the day. Now most times I go to the store looking for a particular brand item that is sold by Total Tools is nowhere to be seen. Not sure about Total Tools Melton survival if they start driving away returning customers to the online experience.

I would not use Total Tools if you are an industrial company. Any items that need replacing under warranty are at the customers expense now with no option to lease or rent replacements whilst repairs are being completed on previously purchased items. I purchased a faulty compressor purchased one year ago. To maintain operations during the… Read more

warranty process, I was actually required to purchase a new unit.

Following this, refunds are not issued for faulty items; instead, repairs are mandated so that they can re sell the item.

Total Tools have been of no help in that situation and have cost me more money than originally anticipated - even though at the time of purchase all the these major missing services we're available.

These missing services are required for industrial companies otherwise they will be shut down.

Update: Total Tools Rockhampton has reached out and rectified the mistakes made, I have changed this review from 1 star to 3 stars, to reflect the speedy resolution process. Price match guarantee is a joke, went in with numerous examples of lower prices and the staff made up not existent terms and conditions such as, the retailer is not local… Read more

and the retailer needs to have a shop front? When pointing out that all the retailers had physical addresses, they then said they look more like warehouses. Yes, warehouses you can walk into and buy something off the shelf, much like their Total Tools store but not as flash. After wasting 2 hours of my time, the lady serving me handed me over to the store manager, who then proceeded to not honour any of the price matching. Will be writing a complaint to the email address provided as well as the ACCC. I've come to realise that the 'Price Match Guarantee' is most likely a guarantee of refusal and this is systemic accross physical stores and when using the online price match service, which I tested today. ACCC need to investigate this as Total Tools are not following their own 'Terms and Conditions'.

3 different companies involved in a simple click and collect! Buck passing big time as neither can fix issues Total Tools Alexandria advising contact online, online saying 3rd party CC and the merry go round starts, 2 charges on my card and nothing to show for it! Online shows out of stock, instore says in stock contact online to fix and on it goes...No option for complaints either ..

They censor their online reviews. I had a bad product experience and submitted a review online. This review never appeared and I had no feedback as to why. I can only conclude that they did not like what I had to say, which was polite, honest, to the point, but also critical. I think their name is appropriate.

I should have listened when advised by 2 different people to avoid Total Tools. On Nov 28, I ordered, with a hefty price tag, an EGO POWER+ 56V Mower via Click & Collect at the Maroochydore store specifically because the website showed a green dot clearly stating "In Stock." It has been an absolute nightmare since, and I am now left without a… Read more

mower during peak growth season.

When I called to collect, they couldn't find my order. I was promised callbacks that never happened. I had to chase them, only to be condescendingly told "online orders take 14 business days"—despite the website explicitly advertising it as in stock at this location.

It has now been over 2.5 weeks. I called for an update and was told it won't be ready until maybe the second week of January- almost a 2 month wait for an item I already paid for under the pretence it was available immediately.

To top it off, when I expressed frustration that my yard is becoming a jungle, the staff member laughed and suggested I drive to Bundaberg if I wanted it sooner.

This is deceptive advertising. I have paid for a product I cannot access, and the delays are costing me time and money. I expected at least an apology from Total Tools, rather than laughing at customers for their own logistical failures.

Not a good shopping experience. Staff chatting when I entered. No offer of assistance. Check out guy grumpy with hay fever. Felt bad but just a crappy experience Show details

I am giving Total Tools a 1 star rating because they used ARAMEX couriers to deliver my product which I have had a massive run a round trying to find out where it has gone. Even on Product Review - Aramex has a terrible rating and should not be used. Shame on Total Tools for using such a poor delivery company. I will neve use Total Tools for online purchase again.

Beware of their points promotion! Scummy misleading practice by Total Tools. If you unsubcribe to their marketing emails you are not eligable for any points during their bonus points promotion! You only find out about this after you make a purchase and enquire where your bonus points are.

I'm writing this review due to an incredibly poor product and an even worse customer service experience. Two days ago, I noticed Detroit SDS drill bits were on sale for $3-5 each. As this store was on my commute, I stopped in to buy a few. Yesterday, the bit completely bent after drilling only five holes into a standard brick wall. When I… Read more

returned the defective bit this morning, the same staff member who sold it to me took one look at it and immediately became dismissive and impatient. His instant conclusion was, "You used it wrong. You pushed too hard." I tried to explain that I weigh 62kg and was drilling overhead, making it impossible to apply excessive force, but he rudely insisted it was my fault.

Seeing the conversation was going nowhere, I simply asked for a store credit. He refused, stating he had to process a refund. He then proceeded to aggressively type on his keyboard while loudly and mockingly saying "three dollars" to himself, drawing the attention of all his colleagues, who turned to stare at me. It was a completely humiliating experience over a faulty $3 item.

For context, my dewalt SDS bit has lasted for years with no issues (just a bit dull now). For a slightly higher price, you can go to Bunnings, where returning a defective item is a straightforward, no-nonsense process. Saving a few dollars at Total Tools is simply not worth the disrespect and humiliation.

I own a business that has a team running renovation work for my customers, and after this incident, I will ensure my team avoids Total Tools for all future purchases.