Edisons

Purchased Baumr cordless leaf Blower online and two days later it arrived. Used today for the first time and am happy with the weight and the way it works. Great purchase! Show reply

Fast delivery of VERY POOR QUALITY products Once they fail which they will customer service and warranty lodging as disgraceful. Slow and ignore requests for refunds and just make customers wait and wait and wait. Just spend the extra money and get a branded product that will be better and will offer better service if something goes wrong. You get what you pay for - cheap…..!

purchased myself a self-propelled mower about 3 years ago and going by the promotional outlook on the web site sounded very promising. I am not into reviews especially negative ones but avoiding others going through the same experience I have… Read more

decided to write this. the mower I purchased is {MOWSFPBMRA203} and within 6 months developed fuel leaks on the hose due to cracks. Being under warranty I was sent a replacement which again lasted under 6 months with the same issues. manage to source a proper fuel competitive hose that fixed that. Now within 3 years the self-propelling system stopped working due to wear and tear within the gearbox system. Enquired about replacement part and informed that it is nil stock. Very disappointed with the whole experience as I now have a mower i can't use. looks like i am up for a new mower. Previous mowers of other brands lasted 10-15 years with no issues.

Baumr-ag coderless mini chainsaw was exactly what was advertised,easy site to navigate, staff very friendly and helpful, would recommend this as a great item and easy to use Show 2 replies

I bought the unimac vac wet and dry for the garage to vac the cars out. It works really well powerful suction. Only one drawback the vacuum hose needs to be longer, but apart from that it’s great. Show reply

Very fast delivery & the product is great for the cost The instructions are non existent except a lot of safety wornrngs. But non information of how to put the chain on or attach it , Was easy but I would expect at better manual Show reply

Smooth and easy transaction. I’m very happy with the product, and the service and delivery were outstanding. I’ll definitely purchase from you again. Thank you for being such reliable online retailers. Show reply

I have a range of battery powered garden equipment for domestic use and both battery chargers failed within 2 weeks of each other. One was 3 years and other 2 years old. Not only did it fail, it started overheating both the charger and the attached battery. When I contacted Edisons Pty Ltd they informed me that "As stated in the product listing,… Read more

consumable parts such as batteries, tyres, belts, brushes, and similar components are not covered under warranty unless they are faulty straight out of the box" and directed me to their website to purchase one - that ironically does come with a 12 month warranty "In addition to your statutory rights, Edisons offers a 12 month warranty on all products used for private household use from the date of purchase." Industry standards e.g. my other battery equipment -

"WARRANTY EGO WARRANTY POLICY 3 year warranty on EGO Power+ System battery packs and chargers. Please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346) any time you have questions or warranty claims. SERVICE WARRANTY FOR THREE YEARS from the date of original retail purchase, the EGO Power+ System Battery Pack and Charger are warranted against defects in material or workmanship. Defective product will receive free repair."

The tools and batteries Edisons sell are of good quality and function well in a domestic setting, but their "Sync Series" battery chargers are a threat to your home and potentially your life.

I’ve purchased from Edisons several times previously and those transactions were trouble-free, with the understanding that these are budget tools sold at very competitive prices. That trade-off was acceptable — until this experience. I ordered a BAUMR-AG 1500W Pro-Grade Electric Rotary Jackhammer Hammer Drill over a month ago based on the… Read more

advertised description and imagery, which implied genuine multi-use capability. The item supplied is labelled and documented by the manufacturer as an Electric Demolition Jackhammer. While it may be usable for that role (I have yet to put it to use due to the discrepancy and the time taken attempting to resolve it), it does not align with how the product was presented at the point of sale. The advertised accessories were included; however, the advertised carry case was not the case supplied, further diverging from the listing. This is not the core issue, but it was cumulative. More disappointing than the product mismatch has been the after-sales response. Despite providing clear, documented evidence of the discrepancy, the correspondence was slow, generic, and circular, and the issue has not yet been meaningfully resolved. Over time, this created the impression that problem-solving responsibility rests primarily with the customer rather than being actively shared by and resolved with the seller. I no longer expect to return the tool. While its jackhammer role may still be required in the future, the experience has diminished my confidence in pursuing further resolution directly with the seller. As the product did not align with the advertised role, the cost of express delivery was effectively wasted, and I was required to purchase a separate, fit-for-purpose tool to fulfil the other advertised function. Edisons openly references having a dedicated social media / reputation management function, which suggests a stronger focus on managing perception than on resolving customer issues when something goes wrong. In that context, it’s also notable that many Trustpilot reviews appear to be unverified — understandable, as I’m likewise not inclined to provide identity documents simply to validate a review. My experience is that Edisons can be fine when everything goes smoothly, but when a product doesn’t match how it’s advertised, resolution, accountability, and customer care fall short. That’s something prospective buyers should factor into their decision-making

UPDATE (24 Feb 26): Following ProductReview mediation, Edisons has processed a partial refund, which I’ve now received. I accepted this as a goodwill outcome and have retained the tool for its demolition capability, as outlined in my original review. Progress was only achieved once mediation commenced, after an extended period of circular correspondence despite documented evidence being provided. This update reflects that a resolution has been reached; the substance of my original review remains relevant context for prospective buyers

Very unprofessional and unreliable! I had a package marked with delivery instructions since I live on a main road. The instructions were to deliver away from the street view. The courier put the package in full view of the main road, ignoring the instructions and leaving the package in an unsafe place. So, the obvious happened: The package was… Read more

stolen before I arrived home that same evening. When I reported it to Edisons, they were not helpful at all, suggesting I report the theft to police, and insistent the package was delivered. DO NOT BUY FROM THIS DISGRACEFUL COMPANY. Thanks for not caring about the consumer protections, Darren!

Luckily, eBay refunded my money.

I thought Edisons.com.au was legit, but it certainly doesn't seem that way especially when they do not allow negative/truthful reviews on their website. Just on 23 months ago I purchased a CX660 water blaster from their website. The price was reasonable and delivery was within a week. A good start? Yes? The product was easy to start and got the… Read more

job done. In the time of owning it I would have used it about 5 times around the house. In the last time of using it, it just stopped working. It happened to be a broken piston rod, which is unusual so I tried to order the part through Edisons. Even though the unit was out of warranty, Edisons were going to order the part for free, because it shouldn't have broken. I subsequently cancelled the order due to the piston rod causing more damage than I originally thought and wanting to do the right thing.

While I appreciated the effort from Edisons, I still had a broken pressure washer for which I had paid $450 and only used 5 times. A whopping $90 for each time I used it. These things happen. What I will not tolerate is when I leave a review on Edisons website, to warn others, and they will not publish my review and seemingly want to only accept 5 star reviews. Disgusting!

Lawnmower was easy enough to assemble. Electric start was brilliant. Started first time. On line instructions downloaded easily to phone. Assembly part good. What controls do not so good. Ignore most of how to start part. Mower will self propel away from you Immediately if you follow start procedure. It starts easily with clutch not engaged (that’s lower lever left in down position). Show reply

I purchased a Raptor/Michigian Mulcher back in Feb/24 and one of the blades cracked. I sent a request asking for a replacement as they only show a 3 hole blade in their spares. So the converstaion went on that "we don't have a product that has 4 hole blades". I sent the original Edisons Invoice as proof that I purchased it direct and then had to… Read more

send several photos of additional proof. All of that started in 03/12/2025 and just received an email to say they have found some from a supplier. What really concerns me is their Quality Control and Product knowledge as this was less than an enjoyable experience. I don't think I would purchase another product from this company after this debacle. The Operation and Maintenance Manual is lacking in importantdetail e.g. Blade clearance from lower blade etc. All that glistens isn't gold!

So I will preface this with the good points. Ordering and shipping is pretty good, fast and hassle free. The issue is one of quality and value, especially their obvious fake "RRP Price" they seem to pluck out of thin air. They also do not post ANY negative review to their products from what I see and my submitted review was never posted to the… Read more

product page so that is always a red flag.

I purchased a simple garden shed, 2m x 2.5m and I already own a similar one I got from Stratco which is decent and sturdy, the one I ordered from Edisons is comparable to a tin can box and is the thinnest, flimsiest construction I have even put together, with 100% seriousness, a cardboard box is sturdier and more stable than this flimsy cheap chinese POS. It is just all screws and small bolts, material that is actually thinner than a soda can and a reliance purely on the metal forming and fact it makes a box to hold it together. I was actually shocked at just how terribly thin and poor quality this product is

The RRP suggests $699 while the cost of purchase was $520 but I would say this would be a TEMU shed with an actual value of maybe $100 at the most. Now I was also in the market for a portable washer, log splitter and portable evap unit which I was keen to purchase from these guys however I have now decided to never use them again due to the poor quality of this shed. If it was $300 then I could understand but I feel this is purely a design to see how absolutely cheap it can be made while still barely forming a workable solution. For comparison, Stratco sell a similar shed that is FAR better quality, has material easily 10x sturdier and doesn't use plastic cheap parts to fix things together and is $720 so the claim this is an RRP of $699 is laughable!

Just be prepared for the product you receive to be as cheaply made to barely fit the application enough. Issue is I am sure if I bothered to complain I would have to send this back at my own cost. I will simply take my future business needs elsewhere for future. Be warned, this is just a hardware version of TEMU.