Toolmart

Ordered a dewalt router and plunge base with a battery at a good sale price. But after weeks of waiting and to find out it was sent to completely different state. I then followed up with a replacement and waited another 2 weeks to call up again to find out it wasn't actually posted at all and to now wait another week. I asked for express… Read more

shipping and compensation due to thier mistake and failing to follow up on shipping. With no compensation or anything for good faith for thier mistake, essentially I have to hurry and wait. Good price but wasn't worth the wait when I could have gotten alot sooner for not much more expense. It's been over a month and will be another week or two for the tools to arrive. Poor customer service on the online department for their mistake.

The product was well priced and as per the description. The biggest downside was that the delivery company was very average missing the delivery advised date and tracking was not accurate.

Have to pay them back the free shipping if you want to return a item – When I asked to return an item that bought with free postage. They said no worries however you will have to pay for the shipping cost of sending it to you aswell as the shipping to send it back to them, which totals more than the purchase. Just seems like a sneaky tactic to me.

Makita phone pouch xl – The Makita phone pouch xl arrived in excellent condition very well packed and extremely quick delivery . It was exactly as described. I highly recommend this product and store

Not disappointed ✊ – I ordered the Milwaukee 9ga fence stapler. It came quickly in the post to my PO Box bulk online shopping address. There was no hiccups. Literally less than a week later the tool was in my hands. The tool itself is extremely powerful and I was able nock in the Milwaukee proprietary 2” staples with ease into seasoned hardwood posts. It came with 2… Read more

lithium red 5a/h batteries and a charger and in one of the heavy duty carry case. It was just a no fuss transaction and super speedy. It was also cheaper than the local Melbourne merchants who were having sales at the time. The money is secondary in the scheme of things but it’s always appreciated. I’m definitely going back to toolmart for my next purchase. Thanks again toolmart for being a cut above the rest ✊

Saved a lot of effort – Needed a replacement battery for a no longer made drill, ordered online and picked up in store a couple of days later. Simple, easy and timesaving.

Expensive freight – The pricing is good but the cost of freight is too high and outweighs the savings made that is unless you spend more than $99.00 which is not what l want to do everytime l make a purchase.

This is the best you can do? – I wanted to give you some feedback on a recent experience buying from the Midvale store. I rang to confirm that you have this specific item in stock (including confirming the price): https://www.toolmart.com.au/bordo-7456-1846.html?gad_source=1&gclid=EAIaIQobChMIiP_rpc-igwMVRegWBR0tkgV6EAQYASABEgJuqvD_BwE I was told that you definitely had one… Read more

in stock and the following morning I drove to your store.

However, it turned out that Toolmart Midvale didn’t actually have the item in stock (the man I originally spoke to had put aside the wrong one) which was a bit of a pain. However, rather than shop elsewhere (because I needed the saw blade for a job that weekend), I was assured that the item would be available by 4pm the same day. Not as convenient as actually having the item I asked about in the first place however it seemed like an ok solution.

At 4pm I received a phone call from the store informing me the item had been lost and they were unsure when it would arrive at the store, certainly not in the next few days when I needed it. I explained that I had already wasted a day without the item that I could have bought elsewhere. The toolmart staff member wasn't interested in trying to find a solution which was pretty disappointing. I emailed the store that evening explaining the situation and my frustration. I never received a reply.

Over the years I have bought a number of tools from Toolmart as I like to support small business if I can. Price is not always the deciding factor. However, if you don't offer great customer service, Ill take my business to the larger tool shops instead. In this case, I bought a better quality saw blade for about the same price from TKD - the customer services was actually really good, the staff were friendly and they had much more stock to choose from.

Sorry Toolmart - I wont be back.

Ripping customers off online – I made 2 seperate orders and paid for 2 seperate shipping amounts of $14. Someone at toolmart decided instead of posting them separately they would combine the items in 1 package. After that I had to contact them again and again via email to get a simple tracking number. Then when I asked for refund of the extra $14 I paid I received a reply that… Read more

toolmart will only be refunding $12. It's only $2, but $2 from every online customer they have done this to adds up. Don't buy online from this company, use a more reputable company like [Content Removed], so you don't get ript off like I have

Prompt efficient service – This is one of the few online businesses that I would seriusly consider getting tools from as opposed to going to a local shop front

Toolmart Perfect for me – I could use another company in my state but find Toolmart easy to communicate with and have the brands I like! I don't live near a city or any big store!

Great service – Tool mart offered a great price, prompt delivery and service and great after sales service! Haven’t experienced this from an online site for a long time!!

Honest review, but no computer skills for a picture sorry – I ordered Dawn vice jaws for an older model. Everything fitted perfectly and super- fast delivery. I will use Toolmart again. Very happy.

OBDII reader for Ford – I needed a scanner that would talk to my Ford Ranger and understand it. This unit plugged straight in and went to work. It processes much faster than the Blutoooth/Phone units I had previously used. Very happy with the results, (even though it told me I had more work to do). Great product, good service and communication, and prompt delivery. Very Happy.

Good price, quick service – I purchased a drill kit from Toolmart Online, based in WA, which was very competitively priced. It arrived at home in SA very quickly, all in good order. Very happy with transaction.

good quality products at a great price – I have been a customer for a few years and they have good quality products at a great price Able to source hard to find items that are not always readily available Show details

Great Service and friendly staff – Ordered some tools off the site and also sent a message enquiring if they might have some other items not on the site. Quick response that they did in fact have them and they were added to my order.

The best quality tools money can buy – The tools I found on line with this company, are simply the best value for money I have found, the staff I have spoken to , always go above an beyond the call of duty, and it is a pleasure to do business with, the time & efforts they make a joy to do business with

Very quick delivery – I chose Toolmart because they are a recommended supplier by Sidchrome. The email interactions about my order added a layer of security to the purchase which was delivered to the other side of the country in just a few days. Good products, good service. I will recommend and use them again.

Great service all the way to delivery – Just happy the way everything’s worked out,from day of order to notifications on status of delivery to drop off, the lift was easy to sort from the crate and is now waiting it’s first job, restoring a Harley Davidson Sportster.

Great service and advice great store – I brought my sons start up tools for their apprentaship great advice and very helpful had few tools fail fixed straight away Show details

Worse company – Will never shop at toolmart again. Warranty practices breach consumer law and would not replace tool after diagnosed major fault. manager has the worse customer service skills i have ever come across. Have reported this company to ACCC. Cant say this strongly enough go elsewhere.

Great service – Thank you to every single staff member who helped me with my purchases. Got great advice a few days before going back and then assembled the equipment for me on the day. Highly recommend. Show details

You had better hope what you buy doesn't break down – Bought a decent quality Metabo cordless drill kit on recommendation of Toolmart staff. Lasted 6 months before it stopped working and burst into flames. Had to take it back to Maddington (or post at my cost), 5 weeks later its been approved for repairs (which in itself is hard to believe) and the parts needed haven't turned up. I never hear from… Read more

Toolmart unless I call them for an update, and given that it was supposed to be resolved in 2 weeks (their statement) this is quickly becoming a joke. Disappointed with the store I bought from (Maddington) who just don't care if its a warranty issue (not our problem, talk to Belmont) and especially Belmont, who are supposed to be the service centre for the entire company. Am in Perth again this week looking for a new welder, you can guess which chain of stores won't be getting my business

Not as good as expected – Next time will go to the store instead of ordering online, system very slow, been waiting for 14 days already, I only ordered online because it was the Easter Celebration, then I thought I will order online and probably pick it up next Tuesday but unfortunately I'm still waiting. I have bought plenty of tools from the store before and the service… Read more

has been always good, will never use the online service again, besides I'm pretty sure they have the item in stock at the store. I really needed the item quick, paid it off in full so why I have to wait for so long? Besides there is no information on the website that could be delays when ordering online. One month already gone and still waiting for one of the parts, which is the cup wheel, I have asked at the store if they have a similar one that will fit my tool and I was told that none of the others will fit it, otherwise I have been given another one to solve the problem, I knew it it wasn't true, they are universal fit so I went to Bunning Warehouse and I bought one for a fraction of the price and is working beautifully, everytime more disappointed with this service.