SuperGeek

I had a very pleasant experience with super geek and the technician Ben was an excellent man who knew everything that I needed to fix my old Dell computer .He diagnosed it as being unsatisfactory for updating (fried motherboard)and recommended he make a new computer for me. Ben did this in a short time frame and successfully saved my data from the… Read more

old Dell computer and produced a brilliant computer much better then I had, with Windows 11 installed. I now have absolutely trust in that man Ben, he had some difficulties trying to save data but stuck with it and work everything out to my satisfaction. Ben has a great personality, always on time, sticks to his quoted price, highly ethical tecknition with advanced computer skills and knowledge. I highly recommend Ben and Super Geek. I do not recommend Dell computers. They are to expensive to replace parts and not compatible with other parts. Must be Dell parts only which restricts you when it comes to repairs. Thanks for your help Ben and super Geek, very impressed with your work. Contact them for your computer problems first.

Ben's the Best! – We found Ben to be so very friendly, well-mannered and pleasant right from the moment he arrived with that big smile and caring eyes, chuckle in his voice and effervescent larger-than-life character. Upon explaining our situation to Ben, we could see in an instant that he knew exactly how to fix our problem. We have been with Aaron and Kate and… Read more

under their diligent care with our computers now for several years and we know with all our hearts that Ben is an honest and trustworthy extension to the already brilliant team. What a close-knit family we have in Aaron's SuperGeeks to call on in our time of need. Amazing!

Ben is clearly confident in his own competent skills, vast knowledge and many year's experience, and together with his beautiful, trusting nature, means that it is very easy to leave him to his own devices to do what he has to do to get the job done.

Ben, obviously with the endorsement of Aaron, also doesn't count the minutes spent on the job, especially with all our talking in between ;). We have found the whole team to be most generous with their charging for time spent on the job and cannot think of one single element relating to their care towards us that doesn't deserve a five-star rating.

Funny, we love Ben, Aaron and the whole team so much that whenever they come to fix our computers, we always feel as though we have family visiting and never want them to leave hahahah ;D.

Poor service. Feeling extorted – Our experience with supergeek has been terrible. Contacted them to retrieve data, they told us they would need to repair the unit before they attempt that (we didn't want it repaired) They were unable to retrieve data so they just removed HDD and sent it to a specialist who retrieved it in a day, supergeek had it for almost 4 weeks. They… Read more

told us they would be in constant communication, we were the ones who needed to continually call for an update and when we did the contact centre said the technician is unavailable and will get back to us, this was also a day or two later.

After we received the laptop back, the settings that the technician put on the laptop wouldn't allow us to install anything so we needed to waste another day reinstalling the OS. More problems follow as now the laptop randomly shuts down and restarts and the screen glitches out with all black marks. We have contacted them via email so they have images and a reference to what is happening, a week later we have yet to receive a response from them. So all in all, for the money that we paid to have this laptop repaired despite not actually asking to have it repaired. Our experience has been less than satisfactory now that we are having more issues despite being told it has been "fixed". So we have now paid $500 to get our data back (which was achieved by someone else) and another $500 to get back what essentially seems to be a broken laptop.

Punctual. Friendly. Got to the crux of the problem quickly. Restored the files to original state quietly and without fuss. I am impressed. The only thing I would mention besides the revue is I was offered a 10% age pensioner relief, I would leave that to the office to look at? Show reply

David arrived promptly after my phone call. He determined that my printer cable was at fault and suggested replacing the cable. I purchased a new one same day and every thing is working fine.

My technician Garrett, was very patient and super helpful. He was polite and explained everything to me in a way I understood. I will certainly call SuperGeek in the future should I require their assistance and their fee was very reasonable.

Tech turned up, but never supplied my technicians report – Technicians was booked for wednesday 13th october. Technician turned up, inspected my monitor and said that I'd receive the report and an invoice by the end of the week. It's now october 31 and I have received nothing. Can't say as that I'm too impressed by this oversight.

Cancelled appointment – Had appointment for 3.30 with Supergeek tech. At 3.23 received an email to advise my appointment has been changed to Thursday next. Main issues are I didn't see email until after appointment time was overdue Thursday was unsuitable Changed my day to suit appointment so day wasted I consider that poor service

They gave us a false quote then overcharged us – We were quoted $500 to repair our computer. They then charged us $539. They were rude when I questioned it. Please be aware they will rip you off. What they say is not what you get.

I found Kas to be very friendly and turned my TV into a smart TV. He also did a great job programming my Audeara headphones into the TV. I would recommend SuperGeek to anyone who needs help. This was my second time with SuperGeek. Thank you very much.

Excellent service. Nicholas was very knowledgeable, friendly and helpful. I rang up to book and Nicholas arrived within 40 minutes which I did not expect - great service. Thank you

I needed help setting up a new 3D printer. I booked an appointment with Ben. He was great. He was very knowledgeable and finished correctly setting up the 3D printer. He then talked me through the printing process step by step. He also explained how to use all the accessories that came with the printer. He left and my son hasn't stopped using the printer! Will definitely book Ben again if I need more help.

I had a scam attack last week, my bank accounts were closed by my bank, the BoQ. I needed a technician to fix the issue and give me a report to present to the bank. All was completed satisfactorily by Kas. Everything is now OK, thanks to Supergeek!

Garrett was amazing. He listened to my concerns and patiently explained why I was having IT problems. He quickly and efficiently resolved the problems that were solvable and advised the options simply avoiding jargon. Thank you Garrett, you have made a big difference.

All good Technician David at Super Geek really helped me out viaa remote support in fixing my Email issues which I couldn't seem open along with MS Word, Excel, & Power Point Documents

The technician who came today was Nilssen. He arrived early, he is very friendly and extremely helpful. The laptop which needed attention proved to be difficult to trace the fault. The fault came as the laptop was performing the regular update, which was unable to be fixed automatically, or via several methods to rectify. Nilssen ended up needing… Read more

to uninstall the previous version and install Windows 11. Although this was time consuming, Nilssen's experience was readily seen and I have no hesitation to recommend him. My deepest thanks for his time and expertise A+

Kas, came out to do the work. We had some missing connection wires and he was willing to use his own. Process took longer than planned. He had the patience to wait. He came in the next day to complete the work. There were still errors in the system and he fixed them. I will use Super Geek again and will ask for Kas.

Very Happy with remote support provided by the Computer Technician David Really helped me out with my Microsoft Subscription & some desktop issues Just a very minor issue with the 1 hour time difference between Brisbane time & Sydney ls time Otherwise I'm a very Happy Chappy Happy Christmas & Best Wishes Show details

I was so happy with how polite and knowledgeable Nelson was. I have peace of mind now that he has got rid of my threat. Thank you for such a prompt service . Best wishes Carol

Supergeek, Ben came yesrday afternoon, as he said he would regardless of the horrific traffic holdups. He explained everything to do with a new computer I bought with his help. He even made the screen and the icons on it look the same as my old one. I am very grateful for his customer service.

One of my new printers would not print from the desk top. I tried everything I knew and everything I could get from chatbots and other people. It appeared that there was no solution. Enter David from SuperGeek. He got that rogue printer to print from the desk top in a very short time, indeed. I didn't believe it at first and kept doing test… Read more

prints, which were all perfect. As there was plenty of time left of the one hour booking David did two more small jobs before leaving for his next booking. I was able to cancel a one hour booking for the next day as David had done all the work. I tried many IT repair and support services before finding SuperGeek which is better and more affordable.

Daniel was excellent and very patient considering there were a few issues namely slow internet whilst doing his job. I really appreciated the effort he went to to get my new laptop up and running.

My Tech Ben was Excellent and very efficient. I had discussed with Ben what I required and he was so quick and now I am very pleased with how my computer is performing. Ben your the BEST!!!

Terrific service from David. The price was fair for my Windows 11 computer. One criticism. There is a lag in the gaming video speed. The refresh rate is too slow for a new computer and my old computer was smooth and not jerky like this one.

Cannot thank Joel enough he not only rescued all our files but also did a recovery so we could work and then cam back and reinstated all our files drivers etc. 100/10 for Joel

WOW great service. I booked the appointment and I was given updates constantly on when Ben would arrive and he was right on time. Lovely person came in and had my problem fixed in no time at all and then talked me through the problem and answered several questions I had. Was a SUPER experience. Thank you ..........

I can't praise Garrett from Super Geek high enough. He attended the work I needed to be done with patience and total knowledge. Also Aaron was a great help with some constructive advice. Highly recommend. The only criticism I have is talking to "Emma" the computer for booking purposes. Would like to have a "human" answer the phone to take details please.