fix2U
Verified1,509 reviews
Reviews with attachments
HORRIBLE SERVICE – Scam. Do t use this company. We paid them three times. First time we paid $800 the fix iPhone screen. After that we always had problems. The touch screen didn’t respond. We complained and they came again but we had to pay another $500 to replace something else as they told us it’s something else. That technician doesn’t work there any longer. I… Read more
had to get them out again because they said we get a 5 year “warranty” on the screen. THIS IS JOT TRUE
They came out and said my phone is unrepairable due to water damage and the motherboard is damaged and it’s not the screen. I had to pay a call out fee of $60.
Yesterday I took my phone to Mobile Palace who said they can replace the screen to see IF IT IS THE SCREEN. AND YES, my phone is working perfectly!!!
The fix2U Team Sent me an email stating they can’t help me because it doesn’t fall under the “warranty” but it was the screen that was faulty since day one after spending over $1400 getting the worst service and a broken phone.
I DO NOT RECOMMEND THEM AT ALL AS THEY SCAM YOU AND TAKE YOUR MONEY AND YOU GET A PHONE BACK THAT DOESNT WORK!!!!
But Mobile Palace confirmed it was the screen that was faulty and I had to pay once again to get my old screen back to work after they told me my phone is unrepairable. All LIES LIES LIES
Rubbish quality, poor service from start to finish – Disgusting service (Sunshine Coast) Twos faulty screens fitted with the second having a hairline crack. (It was night when repaired and I didn’t see it until I looked at it in the light of day) I have all video footage of both screens. I was then accused of cracking the screen by the customer service team which I will not accept. The technician… Read more
basically ghosted me after “repairing” the second screen. Customer service and management will not responding to any forms of communication since then offering no proof of the screen being intact when fitted and have not even acknowledged the second fault that still remains with the screen regardless of the crack being there or not. First screen flickered like lightning at the top of the screen. Second screen going nuts when scrolling and cannot be used. Poor products and even poorer service. Do yourselves a favour and go elsewhere. I can only upload one video but I have footage and correspondence from the first crap screen as well.
Hi Dean, Thank you for putting this into our attention and… Read more (+4 replies)
Highly recommend – Incredible customer service and got the job done same day Show details
Consumer Guarantees? – I had my iPhone SE screen replaced late last year. It looked and worked fine when it was handed back to me. The technician was lovely and efficient. He applied my screen protector for me as well. I gave him a tip for his service. Unfortunately, fix2U’s customer support seems a bit lacking. I’m incredibly careful with my valuables, so I use a… Read more
high quality protective case and smash-proof screen protector (RHINOSHIELD - expensive, but worth the investment). However, accidents happen.
Within a month or so my phone slipped out of my hand, from the couch to the floor, and the screen shattered. I was in a squatting position, so the drop wasn’t very far.
I looked at it VERY closely and noticed the screen had lifted away ever so slightly at the top corner, which is likely why it was so susceptible to shattering. The gap was less than 0.5mm - you would’ve needed a magnifying glass to notice it.
In the past I’ve found that cracked iPhone screens still work to some degree. This time, the touch screen wouldn’t register at all. The phone also stopped charging.
I submitted a claim under the 5-year warranty. It was rejected. I was told I should have noticed the screen defect at the time my device was fixed.
I’m fairly certain that under ACL, service providers are supposed take due care, rather than leave it to the consumer to identify any faults/defects and be burdened with the cost to fix it.
Nevertheless, I paid for them to replace the screen again. Thankfully, this one hasn’t cracked (yet).
Unfortunately, I’ve been experiencing issues with the screen registering touch. The issue is on and off, and ranges from needing to tap the screen a with a little more force, to not working at all.
My phone is only 14 months old and I’m still paying off the handset fee. I’m in no position to buy another one.
The issue has gotten worse over time. I submitted another warranty claim. Fix2U offered to replace my screen again. I told fix2U that I was reluctant to have their technician replace the screen for a third time in case it makes it worse. If that were to happen, I wouldn’t have a phone. It’s 2023 - I need a phone.
I requested a refund so that I could have it repaired by Apple instead.
Fix2U’s 5-year warranty supposedly covers parts *and labour*. However, my request for a refund was refused.
I was told fix2U doesn’t provide refunds for services already rendered… I’m unsure whether this meets the consumer guarantees under ACL, so I’m going to reach out to the ACCC & Consumer Affairs for more advice.
Hi Emma, Thank you for taking the time to share your… Read more
Apple Notification Surprise – I was surprised I’ve now got a notification on my screen about a non genuine part fitted. The technician told me it will go away after the next update. It’s quite annoying seeing it all the time so I hope he correct. In addition to this, I’ve now noticed that my battery is draining at twice the rate it did prior to the new screen being installed. I’m lucky If I can get just one day out of a full charge. Show details
Positive reviews
Quick and easy phone repair – Wow, just wish I knew about them before. Booking was so easy and communication was excellent from the technician. My phone was fixed in no time at all. Easy and hassle free. Excellent service. Show details
iphone battery – Unbelievably quick and efficient.I had difficulties with phone usage at my end and when the technician arrived he advised that he hadn't got a an actual apple replacement battery so i opted for the generic battery. it would have been good if he had advised me before he arrived as i would have preferred the apple battery but i needed the battery Show details
Happy – Speedy hassle free service, technician was happy to make a quote for me to provide my warranty company so they would approve my repair claim, something lots of other companies failed to do. Technician was great but the website has some issues like the chat function/nation wide email not working/responding Show details
Negative reviews
Don’t Give Them Your Business!!! – Called for Q repair question and got Thomas who answered my call today and then proceeded to just carry out a conversation with a coworker….. This went on for a few minutes, mean while I sit listening to them banter….. I asked if I was going to be served but got nothing back…… When pulled up about his rudeness and unprofessional behaviour he then… Read more
became a total rude and disrespectful…. Told me he was the owner of the business and didn’t care…… I have never seen a business conducted in this way and will be leaving my negative review on all platforms!!
No response, no way to contact them, lost or stolen our phone – Update: They finally contacted us to say they saw this review and that the phone has been sent to an old partner company’s PO Box and basically not their problem - even though it was them who gave us this address, and we have no way of getting the phone back ourselves or contacting this other company. Years of photos and data, as well as an… Read more
expensive item, and they have zero interest in helping get it back to us, after giving us a wrong address. This is the worst company I’ve ever dealt with.
Original: We’ve been trying to reach you for weeks - my partner used your express post option to mail his phone to you for repair, and it’s just been sitting in a PO Box - are you still in business? Your phone number never leads to anyone, our voicemails and emails have not been returned and the website Live Chat doesn’t work. Communication issues are incredibly stressful considering we’ve mailed an asset to you already.
Broken appointments – I had the appointment changed twice at the last minute after making myself available. First due to delay of parts required and second the technician couldn't fit me in !! Finally the job got done no problems.
Recent reviews
Service from fix2U was fast, professional and well priced service. They came out to me within 24 hours, were happy to change the destination enroute and replaced my battery within 20minutes on the spot. The new battery is recognised by the phone and works perfectly. Highly recommended Show details
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Easiest experience ever – Such a good service. On time. Kept in touch when on the way so no sitting around waiting all day. Friendly and quick service. Right to your door. Perfect. Thanks ☺️
Excellence – Fantastic customer service quality workmanship Tomasz The technician was friendly on time with prompt workmanship. Would highly recommend this company to anybody. Show details
Super efficient service by fix2U – Tomasz was very professional and super efficient in replacing the iPhone battery. I would happily use him again in the future. Well done fix2U! Show details
Great service! – The online quote system was easy to use, booking the repair was quick and painless. The tech arrived ontime and didn't take long to complete the repair. The price was reasonable and the quality of workmanship and professionalism was second to none. I used this service many times (for work) and would highly recommend them. Show details
Highly recommend – I sent an iPhone away via auspost for a replacement battery and they were quick and very responsive and cheaper to send away than to take it to another store near me.
Partial job completed – Staff member arrived as planned. Completed task in timely manner. However, didn't read the job correctly and didn't have a screen protector to complete the full task. Show details · 3
Great Service – Arrived when they said they would, did what they said they would do (in a very short period of time) and charged what they said they would! Excellent Show details · 1
New screen - ipad – Made an on line enquiry in the middle of holiday season (Christmas and New Year), received an email, SMS and booking within minutes for a same day iPad screen replacement. Hung Son came bang on time and replaced screen with a new protector too, in 30 mins! Doesn’t happen often but this kind of service is excellent. Well impressed. Show details · 1
Fixed and Child extremely Happy – Booking process from online procedure, phone contact by centre through to technical aspect was extremely professional. Online tracking and communication prior to appointment also very helpful. Technician Woo very courteous and professional. My child is very happy to have her iPad back online. Show details · 1
Find out how fix2U compares to other Phone / Computer Repair Services
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Phone repair – Service was fantastic. Very polite and prompt. Only disappointing thing was that I decided I wanted a screen protector and there was no stock in the car Show details · 1
iphone battery – I had change iphone battery last year and complete 1 year now my battery gone off very fast and my phone getting very hot. only 1 year i use carefully with my charging -not over charge and not using much my phone. It should not be deteriorated so quickly. What quality of your battery?? I don't think it is premium like you said. Hope, you don't change the used battery for me. Finger cross.
We're sorry about your phone's battery health a year after… Read more
Efficient, non-invasive repair – iPad repaired quickly in technician’s van outside our home. Very easy but a little disconcerting the technician parked so far away. Show details
Excellent, quality service – They do what they say. Called me back within an hour of receiving my booking and very flexibly worked with me to agree a suitable time. Tracking the technician's eta was helpful, he was a friendly, knowledgeable technician and quality of his work was great. Price very good. Highly recommend. Would just hope we could use 1 form to book multiple devices at my address next time. Show details · 2
Excellent friendly service – Very professional, quick work, friendly staff. Easy booking system. And the cost was cheaper than in the stores at my local mall. Very impressed Show details · 1
My Ipad which I love – This was easy to use came to my work place the next day and fixed my broken screen, I asked for cards to hand out HIGHLY RECOMMEND fast expert job Show details · 1
Happy customer – Had 3 iPad screens replaced without leaving the house and in a timely manner. Price is reasonable with no hidden costs, the product was better than expected and the service was friendly and helpful. Show reply
Highly impressed – Made a online booking late at night for iPad screen replacement, 9 am technician calls me ready and willing to help. Within an hour he’s at my house. In half an hour done and dusted! He was happy, courteous, professional and knew exactly what he was doing. Duvi you are such a valuable asset to this company. Well done!! Show details · 1
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Hi Mariska, We understand that this has been frustrating… Read more (+3 replies)