Phonebot

I purchased a like new refurbished iPhone 13. Upon starting phone message came up, camera not recognised. This may be due to non genuine parts etc. The camera did not work correctly. I immediately completed the return and refund information on the Phonebot website. Message stated I would receive instructions within 24-48 hours. It is now 4 days later and nothing received. Unimpressed with quality of phone and back up service. Show details

I purchased a refurbished iphone 14 plus recently (advertised near New condition) I have to say i was a bit dubious about how legit the website was going to be and the validity of the reviews but i was very pleasantly surprised. This is why i decided to give them this review which i don’t generally do. I couldn’t fault the promptness of the… Read more

order delivery to perth and the condition of the phone was excellent. The free phone case and screen cover was also a nice bonus touch. I would definitely recommend phonebot to anyone.

Bought an apple watch form Phonebot, the watch wasn't as described. Colour was wrong, and wristband quality was lacking, didn't stay on my wrist, obviously not an original wristband. I've messaged multiple times to fix the problem, no answer, I'm… Read more

starting to think I've been scammed. Happy to reverse my review if contacted and resolved, but as it stands.... don't purchase from this shop.

They sold me a broken iphone 13 mini. They told my partner it was the brand new sim card and therefore it's Telstra's fault so they could run out their 30 day warranty. They said they would replace the phone after ignoring requests to refund it. I… Read more

spoke to the manager who said it would be replaced in 15 days or they would refund it in full. 15 days past I asked again for a refund. They blocked my number. I finally got a direct line to them and they tried to do the usual story "oh that manager doesn't work here anymore and we do things differently now". Despite me speaking to the manager less than a week ago. Followed by the customer service rep insulting me with racist remarks over the phone. Both customer services reps from the Reservoir store have told numerous lies such as "we will contact the manager right now" before just hanging up the phone while they put me on hold, or "we are looking into this as we speak" in an attempt to get off the phone call.

After the first rude and unprofessional interaction I had with their service staff I recorded the whole second conversation and have uploaded that. As phonebot have denied anything I have proof of, such as their staff members swearing and throwing racist remarks at me.

Listen to the recordings I took over the phone with their customer service agent at the Resvevoir shop. The conversation was about 30 minutes and the only way I got on the phone with them was by sending a message from a other phone saying I wanted to purchase a new iPhone. Suddenly they called me straight away. Then spent the whole 30 minutes insulting me saying racist remarks which you can hear in the recordings.

They have not honoured their own warranty and have spent over 2 and a half months avoiding all responsibility in order to try get me to accept another broken phone when all I wanted was a refund . The bottom line is the phone never worked and should have been refunded immediately. However, they made it impossible to contact them when you had an issue. I even went into the store directly because they were ignoring all requests. All promises and guarantees were made with zero action or accountability.

I'd also like to add when I went into the store there were three people in front of me, two of which had the exact same issue with their phone not working when they bought it and they were not responding to them online either.

UPDATE: So after I told them I left a review they finally started replying back to me an issued the refund. However, due to the sellers auto correct he sent it to the wrong address. His auto correct seemed to changed my payment address to something adult and very embarrassing for them. Now they are telling me I have to wait for them to get a refund because he sent the money to his adult interest instead. This company needs to spend less time making false promises and more time doing honest work. I couldn't make this up if I tried. I attached the image of the receipt.

I almost never leave negative reviews, but I feel this experience needs to be shared in the interests of the people. I purchased a Samsung Galaxy Watch Ultra from Phonebot (NSW). It’s a premium smartwatch advertised as water resistant and suitable… Read more

for swimming. Just over a year into owning it, I used the watch for light swimming, with Water Lock enabled, no diving, no impact, and no misuse. Within minutes, the watch shut down and never turned back on. I took the watch through Samsung service assessment and they confirmed water ingress, and also confirmed that the cost to repair exceeds the value of the watch. Despite this, I was told no remedy would be offered because the watch was “out of warranty” and that this watch was apparently an overseas model... Phonebot took no responsibility for a product they sold, instead deflecting the issue entirely to the manufacturer. I was never informed at the time of purchase that that the watch was an overseas model and that it would affect my consumer rights, nor does that make sense to me as a customer buying from an Australian retailer. I’m now left with a $700+ smartwatch that failed during normal, advertised use, with no support from the retailer. This experience has been extremely disappointing but revealing. I now will be documenting this via social media. When you buy a premium product from a local retailer, you expect them to stand behind what they sell, especially when the product fails doing exactly what it was marketed to do. I would strongly advise anyone considering a high-value purchase from Phonebot to think carefully about what happens after the sale if something goes wrong.

4th time I have purchased a used phone from Phonebot and never disappointed with the overall value, this time I also bought an Apple Watch - absolutely as new condition - think it is new Show details

I bought a new Samsung Galaxy S24 fe through the phonebot store. Price was excellent, condition of the device was great, and speed was good too. Definitely recommend. Show details

Good phone great price. Dealing with phonebot was easy. I had some pre purchase questions which were answered quickly via an online chat with a real person. Phone delivery took 2 weeks but that was aus post fault. My phone arrived in the condition as described. Show details

Phonebot was reasonably prompt in resolving an issue in the first month after purchase. However, my phone has recently had a major failure and I have tried reaching out to Phonebot 7 times over 7 weeks with absolutely no response from the company, despite their automated email saying that they will reply within 48 hours. I have tried multiple… Read more

methods including emails to customer support, the contact us form and the return for repair form on their website. Do not trust this company to work with you to resolve issues with your product as they will not respond to your communications.

I ordered an Apple Watch and a MacBook from Phone Bot. While I did receive both items, the MacBook was faulty. The company told me it was covered under warranty and instructed me to return it. Since returning the laptop, I have tried multiple times to contact them via phone, email, and even WhatsApp—still no response. I have received no updates,… Read more

replacement, or refund. I have had to go through my bank to receive a chargeback.

I don’t recommend this company at all.

I ordered a device from the website and the phone I received appeared to have functional issues. I contacted customer support and they acknowledged the problem. Instead of offering a like‑for‑like replacement or a straightforward refund, I was offered a different model at an additional cost. I didn’t feel this option was suitable, so I declined. … Read more

After that, communication slowed significantly. I eventually received a refund, but only after following up multiple times and referring to my consumer rights under Australian Consumer Law.

This was simply my experience, and others may have had different outcomes, but I found the process stressful and would encourage future customers to be aware of the potential challenges.

very easy, with a good range of phones that turned out cheeper that buying from marketplace but now I have the security of a warranty. fast, safe and excellent condition. I will buy from them again without a second thought. Show details

Another good product from Phonebot. I purchased a mini-iPad 5 from Phonebot a few years ago....and it has serviced me every day since. Still in great nick. I returned to Phonebot a few weeks ago to purchase a PC. It's proving to be 'another good product from Phonebot' at a good price. Hope you go from strength to strength! Show details

I purchased a IPhone 12 Apple 5 g. The phone arrived 5 days later but did not work or even charge. Eventually I received a call from phonebot after several days. I am still waiting for a full refund and will never deal with this company again

Very happy with our purchase of an iPhone 13 for our teenager. Awesome value for money, we scored an awesome phone at a great price. Purchased ‘good’ condition and it only had a few minor scuff scratches, tiny! Screen and phone were perfect condition. Will purchase from Phonebot again. Show details

Will not get back to me regarding a warranty issue. Watch stopped working after 2 weeks of use. I have made multiple attempt to contact the store and no one will get back to me. Not a single response to 4 emails. On messenger they promised me a return label straight away, and then never got back to me. Phone goes to an AI assisted person that… Read more

can't even record my mobile number for a return call correctly. SO FRUSTRATING and my son hasn't had a working watch for a couple of weeks that he got for Christmas. WHAT A JOKE. Had to post on Facebook and then Product Review to actually get a response weeks after I initially made contact. I then send the watch back and guess what???... weeks go by again with NO response. Finally, after i follow them up they tell me the watch has water in it and they won't warranty it. This is a watch that was sold to me "LIKE NEW" after their "expert" technicians appraised the watch. ZERO marks and damage on it when we sent it back, but they tell me an apple watch that is supposed to be water proof now isn't because its second hand... even though their appraisal was "LIKE NEW". many responses didn't even address my questions and were just a cut and copy response that they obviously give over and over to customers. A really disgusting company to deal with and the only way to communicate with them is by Facebook Messenger... no phone, no email they won't respond.. NO IDEA! STAY AWAY FROM PHONEBOT.