1,181 reviews
I had my OnePlus 13 screen replaced by Vivian at Dr Boom Waurn Ponds and couldn’t be happier with the service. From start to finish, Vivian was professional, knowledgeable, and incredibly helpful. After the repair, I experienced a fingerprint sensor calibration issue (which can happen with newer ultrasonic sensors), and Vivian went above and… Read more
beyond to help troubleshoot it with me, responding quickly, offering clear guidance, and genuinely caring about getting it resolved properly.
The repair itself was excellent, communication was prompt, and the whole experience felt honest and customer-focused rather than rushed. Thanks to Vivian’s support, everything is now working perfectly and we didn’t even need to use a 2nd replacement screen that she had ordered just in case.
It’s rare to find a repair shop that combines technical skill with great customer service like this. I wouldn’t hesitate to recommend Vivian and the team at Dr Boom to anyone needing phone repairs.
Saw Marcus today at drboom, had some virus on my samsung mobile phone, he had it cleaned and back to normal in 30 minuets, not to expensive , very impressed 10/10 Show details
Bought an expensive phone case (around $80) last November. They seemed super helpful at the store and explained that it came with a Lifetime Warranty. By mid December it had cracked in one corner despite never having been dropped. I wasn't fussed ..... because of that Lifetime Warranty!! I finally got around to taking it back today. No problem… Read more
exchanging it for another ....... BUT only one exchange allowed. So, I paid a fair bit for a rubbish case with a "Lifetime Warranty" that isn't really "lifetime" at all. What is the game here??? Charge double what a case is worth and offer a changeover if you remember to keep the receipt AND you can remember where you bought it?? AND you get to change it over for an identically rubbish case that now has no warranty. Dr Boom, if you guarantee the quality of what you sell, it should be UNCONDITIONAL. I certainly won't be returning to this disingenuous company.
Reviews with attachments
Wowwww – Went to Eastgardens to get my iPhone 14 Pro Face ID repaired as it wasn’t working,all the other phone shops told me it can’t be done and I mean I went to almost 10 places including Apple themselves who offered to sell me a replacement, until I spoke to Isaac from Dr Boom east gardens and he said it can be done through a micro soldering process but… Read more
takes time and within 3 business days he had it up and running and works as I first bought it. It’s amazing how thorough Isaac was in his service and knowledge, he done for me what apple themselves couldn’t do thanks again Dr Boom!
Excellent service, very knowledgeable, not too expensive and family friendly, definitely recommend!
A class experience from Ricky – My recent purchase at Parramatta Westfield was an amazing customer experience. Ricky took the time to give me a thorough demonstration of how the product works. Just when I thought that type of service doesn’t exist anymore, Ricky provided hope that it does! Make sure you see Ricky!! Show details
Not like it used to be – My family has been on and off customers of DrBoom for many years and about 5 years ago I gave these guys a stellar review (he asked me to and I willingly obliged as I was very satisfied with the service) but today I went and bought a new screen protector for my iPhone 14 ProMax Not only did the guy rush me when I asked if he was going to fit it… Read more
for me he said he didn’t have time and it is easy to do myself… but I did understand and not really that upset about that. My gripe is the quality of the product. Fitting the product I thought sure I am capable of it and have done it successfully many times and recently for my iPad . He convinced me that the more expensive $50 protector is “unbreakable” which I know is total nonsense but I thought well it must be better quality at least than the cheaper protector @ $30. When I got home and started to open packaging I noticed that both products are branded DRBOOM. So I was immediately skeptical. Boy was I right even though I put this thing on rather well it still has a warp so there is a permanent bubble in the top corner. So I would have rather gone to Officeworks and bought the Cygnett as they are high quality and come with a frame guide for install if you plan to do the install yourself. It wouldn’t be a big deal to me but the fact that I opted for the $50 protector for something that was so basic in its packaging and it’s claim using fancy language like nanotechnology, anti fingerprint (which is not true), has its own company branding made in china it felt like my money could have been spent better elsewhere than buying a generic rebrand with less self install reliability. Otherwise their range of other products is fine and the customer service is usually pretty good.
Disposition – I was bought a screen protect for note 8 at Westfield Sydney I and got the problem with it at that moment the shop almost close they told me come in 2 weeks later and then when I come they said like that not they problem that the screen problem I was spent 50$ for that and have bad one.
In-depth reviews
Dr Boom Paramatta – Dr Boom in Westfield Parramatta ROCKS! Flew in from Tasmania last night with broken screen on my Samsung S24+, went to Samsung shop in Westfield, got told 5 days turnaround, but Dr Boom, 3 doors down might be able to help. They quoted me nearly $500 for replacement screen, thought they were taking the piss, but when they showed me the genuine… Read more
Samsung part, which is not just a piece of glass (like an iphone) but a frame with shitloads of electronics nailed on the back, I bit the bullet, was told to come back in an hour and went to nearest pub to drown my sorrows. When I came back, a few beers later, they told me they had good news, it was not the screen that was cracked, but the screen protector (I have my fone in a life proof metal + rubber XHD case) and charged me $75 for a special HD screen protector, Fuck Yeagh! Bottom line is they could have put a new screen cover on my phone + I would have been none the wiser, that level of honesty in society today is extremely refreshing and I cannot recomend this shop and its staff highly enough, pay them a visit, they have shitloads of quality accessories for all types of fone :):)
Took 6 weeks and deceitful liars – I dropped my iphone 12 pro off to Dr Boom Communications at Parramatta Westfield lvl 2 to the staff there who seemed approachable and acted confident as though the phone could be fixed. [Name Removed] the manager said it would be ready next weekend as they couldn't take it to their office until Thursday (understandable). I rang them on Friday… Read more
asking if it was ready, and they replied with no not till next weekend. They repeated this statement for another four weeks before finally saying it was ready. When l showed up they said it still wasn't ready (just the start of the lying and blatant lack of care for customers). Now they are saying it will be another week at least. Low and behold next week rolls around and it still isn't ready. Finally after 6 weeks after dropping the phone off they say its ready for pickup and is completed. I show up expecting them to have finished the job but rather they say "we couldn't fix it". With [Name Removed] not present and only one person on who had no idea about the phone l was stuck. Despite the fact that [Name Removed] the manager who doesn't like to take responsibility and instead pins the blame on "somebody else" said the phone was done. [Name Removed] then proceeds to not answer any calls for another week before finally answering and basically saying something was wrong with the motherboard which they could have figured out in the first week if they cared enough about their customers. He then also blames it on other people who supposedly fixed the phone and said they went to great troubles to fix it. If they truly had they would have at least called me and let me know what was happening and perhaps if l still wanted to go ahead with everything else. Alongside all of this time wasting and lying I have also noticed that the large majority of the 5 star reviews are fake with fake accounts. Care to explain that? l fail to believe you are still in business after all this and clearly l am not the first to experience this crap with lots of other one or two star ratings. I would appreciate an in depth explanation and find out why you can't just be truthful with customers.
Dr. Boom Tuggeranong stepped up. Great customer service in the end – After dropping in my phone for a screen repair at Tuggeranong I was at first not happy with the time and issues. However, Fahim, the manager, came through. After speaking with Fahim a number of times I have found him to be a huge help. His attempts to provide service, despite multiple issues with supply have really impressed me. Few managers take… Read more
the time that he has in order to rectify a problem and make me feel a valued customer. While the issues occurred it seems it was not his fault but the supplier who did not supply the correct part twice. He has called me. Left messages and today I picked up my phone! It is completely repaired and as good as new. YAY. Not only that Fahim was very apologetic for the delay, he was very personable and helpful. Thanks to his excellent attempts at salvaging the situation I am happy to say that due to Fahim, I will return to Dr. Boom before anywhere else for any future phone repairs/purchases. I would like to commend him to you for truly changing the situation, taking responsibility, stepping up and proffering excellent customer service. Managers like these are hard to find in the retail industry.
Positive reviews
I went to Dr Boom Communications in Westfield, Eastgardens to get two keyboards assessed for water damage. I had the pleasure of meeting Hayden and Sophie, who had excellent customer service and were able to accurately identify my hardware defects. For one of the keyboards I had really hoped could be repaired, they went above and beyond to help me… Read more
find a new keyboard of the same model online. I highly recommend their services to anyone in need of hardware repairs. I will definitely return when the need arises.
Dr Boom in Sydney Westfield are amazing! I had a faulty phone from Reebelo and they were able to help me with a full report on all the issues, and then fixed the phone back to brand new. Excellent service and communication!! Show details
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My phone started spewing information in Chinese. In a panic, I rushed to Dr Boom in Parramatta and was helped by Chris who, in 3 minutes flat, fixed the problem at no charge. How is that for service! Show details
Negative reviews
Had phone with lcd damage tock it back to take it back again cause they gave me a faulty screen then changed it again for me then a few days later I get a green purple and white line done my screen and touch has gone on and off ans they could not fix it under warranty cause apparentlyot was physicallydamage to the phone but idk but was quoted again for another 299 to fix it again. . Other than that it was friendly staff Show details
These are not Good Guys – Bought ear phones in closed box. Cannot see that they are not suitable until they are opened. Very poor design. They refused to give a refund. Good Guys are much better experience. Show details
They seem nice but use faulty parts – Do not trust them. We had our phone repaired just before boarding the cruise ship to New Zealand. When we tried to use the phone we realized it wasn't working properly. We had to find another repair shop at our next stop in NZ and pay again to have the same part replaced. I emailed them complaining about 5 days ago, no reply. Show details
Recent reviews
Hey i had an excellent experience transfering data and buying screen protection. Saxon’s customer service is a ten out of ten. knowledgable, intelligent, thorough and personable. Highly recommend the store on the cnr of bourke and swanston, thankyou very much! Show details
East gardens professional and caring experience – I cannot thank Dr Boom at East gardens enough. Jackie and Mush were not only professional, amazing, knowledgeable, caring and empathetic when I needed to have a battery removed from an I phone for an elderly gentleman. I feel comfortable recommending them from anything from a little job to spending a lot of money on a new phone and accessories. Thank you - Nicole Show details
Incredible service – Ricky and Jacquie were incredible in helping me with my cracked phone screen. Ricky was so patient, and took his time to make sure I was 100% happy with the results which I am! He was so helpful and I highly recommend their services to anyone. Thank you Ricky :)
Outstanding customer service at Dr Boom - Westfield Central City Plaza – I've just received outstanding customer service at Dr Boom- Westfield Central City Plaza in Sydney CBD by Jackie who with her professionalism & trustworthy personality, assisted me with my phone repair, the puchase of a new phone for my partner along with other high quality products at the store while my phone was being repaired. With her genuine smile & a "I can help you" attitude, Jackie is one your assets. Thanks!
Fahim is a life saver! – Fahim was able to fix my issue very quickly, he was reassuring, polite and professional. I will recommend the business to others in the same situation. Show details
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Excellent customer service! – Jackie (Delacombe) is a customer service superstar! From email communication through to handling an issue for me post repair, she was attentive and kind - even while run off her feet! Much appreciated Jackie, thank you for making the process easy !
Outstanding service – Thank you Jackie for your efforts and helping me out. My old phone was unrepairable so Jackie organised another phone for me then set it all up. Very grateful and happy with the service provided Show details
Great service – Great service Went in for a phone case and screen protector and was blown away by the service ! Team member RJ was amazing and service was super quick Would highly recommend this store
Excelent work in Wynard store – The shop in Wynard. he went above and beyond to assist me - will definitely be recommending him to my friends. Very personable, professional & knowledgeable Show details
100% BOOM!!! – Today, we went into the store and spoke with Francesco and showed him our scientific calculator, which required a quick spot weld. Now, prior to this we had gone to different independent stores and no one wanted to help us. However Francesco was very eager to help us and said "come back in 10 to 15 minutes and it will be fixed." Lo and behold, when we returned, 'BOOM!!!', It was 100% fixed. Show details
Fantastic – The staff at Dr Boom in Waurn Ponds are fantastic. I have been there twice now, once for a phone cover and today for help with a problem on my iPhone. On both occasions they were friendly and helpful, helping me choose the right cover and fixing the problem quickly. It will be my first stop for help next time. Show details
Best service by far – Amazing service from Isaac at Dr Boom Eastgardens - he went above and beyond to assist me - will definitely be recommending him to my friends. Very personable, professional & knowledgeable. Show details
Isaac is a wizz. He solved the issue with my Oppo's speaker that others had given up on! I couldn't be happier! – Isaac at Westfield Parramatta is a wizz. Others had given up on fixing the speaker issue with my Oppo, but he did it! I couldn't be happier! Show details
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