Geeks2U

Disappointing. Called up for an indicative quote. Clearly explained what I needed. Printer set up on a LAN and a corrupt file replaced so I can access a laptop. The operator did not seem to comprehend this and tried to tell me that I wanted something else - just to recover data and did not understand the printer issue. I asked for ge eral pricing… Read more

and got need a call out fee $160 plus GST then extra from there. Gave up and called Jim's IT. Got a quote approx 1 hour @ $150 inc GST. No fluff appointment made for tomorrow. Again disappointing lack of service and understanding from Geeks2u

quoted for a laptop keyboard replacement and was told 3-5 weeks to get the parts. Took 8 weeks and I was following up multiple times and dealing with rude and unqualified staff throughout the process. Tried to charge me 3 times the original price for the installation. Only good member of staff we dealt with was [Name Removed]. However still… Read more

frustrating to have to continually follow up with these multiple issues with delays and overcharging. Overall would not recommend to anyone and we won't using geeks 2 u in the future.

I recently purchased a printer and had geeks install it three days later it would not print so called for warranty service the guy who came sorted it quickly and was most helpful now geeks are endeavouring to have me pay for a warranty service I was warned re your reputation so you can kiss another customer goodbye

I booked an appointment and specifically rang back to ensure I was sent a technician comfortable with my little dogs. I explained they’d sleep the whole two hours I intended to have the assistance of the technician but they would just up for the… Read more

first minute or so. I was assured my request could be catered for.

They sent a technician who was very unimpressed with the dog situation before even entering. He said he had allergies and was VERY worried about his white pants. I explained the explicit request I had made for someone ok with dogs.

He entered, the dogs did jump and he immediately started scowling and growling at them while dancing around to protect his pants. After a minute or two the dogs laid down but he carried his unprofessionalism into the support he offered me. He was dismissive, short and rude.

I called him out on it and expressed I wasn’t happy with the way he was communication with me. He asked if I wanted to cancel, I said yes, he tapped his phone and silently walked himself out, leaving the baby gates we use as a backup to ensure the dogs don’t get out, wide open. All of this happened in the matter of 7 minutes. To top it off, as the door banged behind him, I get an email with an invoice for $150.

I complained to customer service and they did say they were sorry but excused the technicians behaviour as probably due to him having a bad day.

Got my money refunded but was left with a computer that still wasn’t functioning and the task of finding someone less offensive to fix it. Had a great guy from a Geeks2U competitor come out. He fixed the computer competently and let the dogs sleep soundly in the room where he worked. No totally unnecessary drama and complete respect for the home he had entered.

Brought my laptop to the technical service desk at Officeworks Mentone. The technician fixed the issue with a smile in less than ten minutes and explained why the problem developed in the first place. 10 out of 10. Thank you Show reply

I have recently made a booking for Geeks2U to set up a printer in my home. I have subsequently been bullied by them to hand over my credit card information for them to retain permanently in some unknown place with access by unknown people and they… Read more

say my booking cannot be confirmed until I comply with this demand. I do not wish to hand over my confidential details to a service I rarely use.

Disappointed. I had my PC repaired by Geeks2U in November and by January it had failed again. I did use them many years ago, and the service was better then. I tried to get assistance from the geek who had assisted me, but got no response. Very expensive repair for just two months of service.

Fixed wifi issue but recurring within 10 days. Geeks2u don’t care and won’t refund. Easy money for Wesfarmers/officeworks. The call centre staff were uninterested and kept robotically reading the script

DISGRACE & SCAM They advertise no fix no fee. At the end of the booking process, I asked for confirmation if no fix no fee applies and she told me that it doesn’t. So I canceled the booking and she tried to persuade me that I can’t. The booking process was also absolutely unprofessional; the agent was trying to connect me with a service person… Read more

for 20 min…during this time, I could hear her vulgar behaviour.

I called Jim”s it on 131546 and received a completely different service.

In other countries I could submit a court case for this unprofessional behaviour in Australia sadly we cannot.

A Geek2u repaired my laptop . The sound wasn't working. After 7 weeks the sound went again. I have contacted them for a repair. Get back to you in 48hrs they said. Still waiting a week later. Contacted the guy who repaired it but no reply. Very disappointed. If they do come and fix it I will amend this review but until then I tell you...don't… Read more

hire a Geek2u From this review Geek2u sent me an email 10 days after I contacted them saying how sorry they were for my troubles. ..I've got it fixed ..without their help. Too late Geek2u!

Made a appointment with Geeks2U for technical support and was given a time frame of 3:30pm -4:30pm which was fine but nobody showed up no phone call absolutely no communication,to l rang them and they said they would give me 20% off a new booking how could you be certain that anyone would turn up

Absolutely atrocious service and totally incompetent 'technicians'! I ordered what should have been a simple hard drive upgrade through Officeworks who use G2U for installs. 2 weeks later and after many phone calls, 3 x rescheduled appointments (by G2U) and visits by 3 different technicians the job was still not done. I have now cancelled the… Read more

service and demanded a refund which they will complete in 5 - 10 business days! Took my PC elsewhere and the job was completed in less than 24hrs and more than $100 cheaper! Stay well away from these clowns.

Called geeks2U today for emergency phone problems for my mother in law’s phone. They were able to send someone to her within 2 hours and although they were unable to fix it, they stuck by there no fix no fee policy which is absolutely brilliant. The guys we dealt with today were fantastic. Will use them again for sure. Show details ·  1

What a rip off got a technical out he could not fix our problem spent the whole time googling answers that did not work. He apologised said no charge now 3 months later got email from collection agency about my geeks 2 you unpaid bill. RIP OFF ARTISTS

almost impossible to book a service – I tried to book a service call on line but it didn't work. Neither did the inline chat. I rang to book a service but the operator had difficulty understanding English and I had to repeat things many times.

We needed help with transferring our info to a new computer. I was pleased we had Aaron come to our place again. He did a great job of getting our new computer going. He answered any questions we asked. Show reply

Very disappointing. After using them for years we won't ever again. Our issue wasn't solved, set up wasn't complete, but money was taken from our credit card to pay for incomplete service. My call to them today to ask to rectify the matter urgently still remains unreturned.

Have to give Geeks2U 5 stars for customer service. Cannot give 5 stars overall as they were not able to sort out my issue. However, although they were unable to help me on my recent callout (to reset and reconfigure from backup my Ubiquity UniFi home network), they were true to their word and I was not charged under the No-fix No-fee policy.… Read more ·  1

(Unfortunately the Tech was not familiar with the Ubiquiti line of network solutions). Kudos to them for not trying to wriggle out of it. Gives me confidence to use their service again in the future should the need arise.

Geeks2U have given consistently great service. I asked for a specific technician, Shannon, as he had been so helpful before. He sorted the new issue out quickly and installed some software to help address it going forward. He gave some good general advice about hardware replacement, and when another issue arose on restart he didn't cut and run but stayed until it was resolved. A nice bloke and good, friendly service! Show reply

What a rip off, I booked a Tech to look at my desktop's problem. Not loading Windows. He was late, seem to be lost many times within the 1 hour & all I got for my money ( $227 ) was. It could possibly be 1 of 3 things, Faulty Memory, faulty Motherboard or corrupted Windows program. Motherboard, CPU, Memory & GPU - 9 months old Took the tower to… Read more

local well-known shop in Penrith, their Tech found the problem in 20 minutes, upgraded windows from 10 to 11, cleaned tower inside, loaded a few programs to keep the PC working to top condition.

problem was, Windows was trying to load from HD Not the SSD.

Price - $199 = to fix the problem,,,,,,,,,,,,,,, Geeks did jacksh*t for $227

When I asked him why Greeks couldn't find the problem, " You said, he didn't have the tools to look deeper into the problem ! "

Shop Tech - Then why go to a customer's place without all the tools you need ???

Mate, you got had by these Geeks

Appalling after sales service. Multiple emails and calls re immediate problems with email and office suite installations, resulted in promises of follow up calls and visits on 4 separate occasions. None of which occurred. Excuse, only once I followed up, was always that technician not available. Over one month from initial visit, both email and office suite not working. Don’t use them!! Show details

Great to talk to an Australian. Spoke with confidence and worked sensibly through my problem and explained things as he went. Fixed it despite Optus telling me multiple times they couldn't or to get Microsoft to fix it - which wouldn't have worked. Thanks John! Show reply

Pete arrived promptly, asked how he could help us and got on with the job of installing our printer so all of our devices recognised it. We had trouble with our computer recognising the printer but he advised us why and a solution which we will take on board. Thanks Pete. Show reply