Seniors Car Insurance

Not only was the online quoting process easy, I even had a follow up phone call asking if I had any questions or concerns. When I mentioned that I would have to check over a few things, there was no pressure exerted. Overall , a brilliant and easy way to insure my car Show details ·  1

The consultant was friendly and professional down the phone and helped with a car quote - as my insurance renewal had increased nearly $300. - without claim (Cost of inflation was the excuse given by the other company). I was able to insure my car with Aust Seniors close to last years price - so definitely more price savvy and with a lower excess. Show details ·  1

Spoke to Elliott all the way through, from start to finish. I felt very comfortable talking with him. He explained everything and answered any of my questions. Looking forward to a long association with Australian Seniors insurance. Thank you Elliott Show details ·  1

Within 2 minutes of starting the process I received an email with a quote. But I had just started and hadn't entered much data, maybe it was because I clicked on the "Continue" box under "email updated quote" instead of clicking the "Back" box. I… Read more ·  1

didn't finish the process for another 20 minutes so that emailed quote was a waste. Last year this process caught me unawares and I ended up with a product which was not what I had thought I was agreeing-to, a quote which I had rejected 2 days earlier. It was only when I received and checked my Visa Statement weeks later that I found I had paid hundreds more that I had expected. So this year I did all the steps in one session, doing screen shots of every step, making sure that I was agreeing to the conditions that I wanted (ie Agreed Value of what I considered fair, and pay-as-you-drive). This year I checked that the payment amount was correct. I do agree it is now good value, it wasn't easy to set up because it didn't seem to want to default to the pay-as-you drive option after choosing that option. I have only been with Australian Seniors for 1 year.

The online portal was quick & easy to navigate even for us seniors. The quote was provided immediately & it was a very competitive rate. If you have been paying high premiums to the big insurers for years it’s time you tried seniors Insurance. Show details ·  1

The service you get from your people when you eventually get to talk to them is excellent, but the process required to get to talk to them is an absolute nightmare. Show details ·  1

Appreciate that ASeniors offers such an excellent product, pay as you drive, which other insurers don't carry. You have saved me $2,000 because my former insurer didn't provide this product or have a process by which your policy might be amended. Your agent Lynn was an excellent ambassador by providing all the information that I needed,… Read more ·  1

especially going through the complete list of questions before I formally answered. And again when we concluded the quote. The online quotation process was very transparent.

All details discussed, options considered and final decision confirmed whilst ensuring I was able to question without judgement until I was satisfied I got the best option for me at this time. Show details ·  1

First time dealing with Australian Seniors and that was a very pleasant experience. The Operator was very courteous, patient and knowledgeable. Would not hesitate to recommend this company to friends and family. Show details ·  1

Incompetent...i have spoken on at least 5 occasions for a hard copy of the pds to be sent out. Apparently this is beyond their ability. Apparently numerous notes have been placed advising that i have requested this...all to no avail. I was sent a digital copy but reading a 54 page document on a mobile is not terrible useful. God knows what problems i would have if i tried to make a claim Show details

Very very poor email responce times-(not everyone can stay on the phone to be guided through pre rehearsed sales pitches and call templates). After 3-4 days when I did receive an email, it asked the same questions that I had already provided answers to in my email requesting more information before purchasing new? When I was forced to call, as I… Read more

required new policy cover,the employee was unable to anwser questions to information from their website?

Extremely poor service and a deeply frustrating experience. I lodged a claim in November 2023 and, months later, I am still waiting for any meaningful progress or clear next steps. Every attempt to contact Australian Seniors results in being transferred between departments, only to be placed back into the same loop. Calls regularly take over an… Read more

hour and achieve absolutely nothing.

To make matters worse, I was only recently informed that my policy had been cancelled in June 2025, without any direct notification whatsoever. Australian Seniors claim they communicated this, yet there is no evidence or documentation on file to support that claim. I was also told that my correspondence method was changed to postal mail without my consent.

On top of all this, my vehicle was deemed “un-insurable” by their underwriting team without sufficient evidence or explanation. The lack of transparency, accountability, and basic customer service is unacceptable.

This has been one of the worst insurance experiences I have had. I would strongly caution others before dealing with Australian Seniors.

The sales consultant was very professional, helpful and comprehensive in her explanations and options.I feel the policy is very good value and easy to set up. This will be my second year with Australian Seniors. Show details ·  1

My phone call was answered reasonably quickly and I spoke with Australians who were extremely helpful. A very pleasant change. They helped me to get the policy I wanted. Show details ·  1

very patient staff member ( as I am deaf) & find phone conversatations difficult. At 87 I,m no longer doing any long trips - only need to get food weekly. Have wonderful family who take me on long trips. Have just changed to seniors after many years with Apia. Very happy with new monthly payment & your service. Show details ·  1

Just purchased car insurance through Seniors Car Insurance - so no views on claiming yet, but such good value, great communication via phone line (in Australia)- PAYD - far cheaper than my previous big name insurer. Very happy so far Show details ·  1

Yes completed my car insurance policy Only thing we found was confusing My wife and I finished to policy online and found there was nowhere to put in MONTHLY repayments which we WANTED only on pensions So to secure the policy she had to pay the FULL YEAR range but the person said I would have to cancel and start all again Show details ·  1

Australian Seniors Insurance has to be the easiest, quickest and cheapest insurance platform I've ever used. You made a stress free experience for me. Keep up the good work! Very happy satisfied customer. Show details ·  1

I tried to take out Pay as You Drive Insurance online, however something glitched and I had to call. I spoke to Alesia, who was very helpful and and explained everything. Alesia put the iinsurance through for me and was very pleasant to deal with. I am more than happy with the premium. Show details ·  1

the staff member was very helpful and when i asked him to speak a little slower, he did so straight away. He gave me time to answer his questions without any pressure. I found the whole process stress free and and was pleasantly surprised at how quickly it was done I am very happy with policy chosen and fits my needs most clearly. Show details ·  1

It pays to shop around – Very helpful in choosing the right cover that suits me now. I'm actually saving money and have the same cover as previous insurance. Excellent customer service and care. Thanks Australia Seniors Show details ·  1

I was happy with my first experience of Australian Seniors Insurance. They were very nice , friendly and helpful. They explained things clearly and took their time to ensure I understood the product and was happy with the policy. It was overall a very positive experience and I ended up saving a lot of money on my insurance policy as well. Show details ·  1

The call-taker (Sandra) was very knowledgable about the intended insurance product; she gave clear answers to questions which, ultimately, enabled me (with her assistance) to conclude to the quote process resulting in insurance coverage for my vehicle. I also did not have to wait long for my phone call to be put through to a customer service person (Sandra). Show details ·  1

I was advised by a friend to contact Australian Senior's Car Insurance for a quote and I'm very pleased I took that advice. I sought a quote online but in the final stages there was an error, so I phoned the number provided and spoke with a very friendly and positive staff member. Based on the responses to my questions I decided to take up the policy on offer. Show details ·  1