Integrity Extended Warranties

BMW discovered a water leak on my coolant pump and so called I Integrity. The lady I spoke to was super friendly and confirmed it should be covered. She sent me a link to provide the required paperwork, which I submitted on a Thursday. By the following Wednesday that car was repaired. Very impressed with the friendly staff and super quick claim time. Show details ·  1

Tread wearily do your own research on this company’s warranty you’ll find many bad experiences. Lots of their good reviews are ai generated. Slippery operators Show details

I’m currently dealing with this company and it’s been incredibly stressful to say the least. ​They use all the Integrity Car Care branding and logos in their emails, but then claim they are just 'administrating' the warranty and aren't under AFCA jurisdiction—even though they share the same Director and the same postal address. ​They’ve refused to… Read more

cover parts that are explicitly listed as covered in my PDS. When I challenged this, I was basically told I had to explain to them why they should be covered. To make it worse, they bypassed me completely after one 'ring and hang up' phone call at the very end of the day, then went straight to the mechanic with a low-ball offer without ever giving me a written breakdown of what was denied or why. ​Three days into an 'internal investigation' and I still haven't received a single clear answer from their claims team. ​I’d strongly suggest avoiding this company and finding someone more reputable. I definitely won’t be using them again

Ring them up to put in a claim and before you even speak to someone you have some arrogant tart knocking back your claim. As for having them ring you back...forget it. They will do everything possible to get out of a claim even though you're paying… Read more

a high premium. In my case is was full bumper to bumper warranty, 3 years full cover for just over $4k. I decided to sell the vehicle rather than deal with these muppets. Integrity...anything but !!! They should change their name to Vermin.

Got the insurance via the car dealer as it’s was a pre owned and 10yo car. Aircon broke just outside the dealers 3 months warranty. Am glad got the… Read more

insurance. Called the hotline and service staff wasn’t too friendly. Gave us a mechanic within 20km but not a good one. Replaced the compressor (insurance only paid for a 2nd hand one and labour). Paid for re-gas $220 and less than 48hours, aircon stopped working again. Went down to mechanic and he mentioned condenser broke. Again a bad feeling! Looks like the insurer does not vet their mechanic. Apparently this one is not honest. Leave us wondering if the compressor was really broken!!!

We called after the Xmas break and got a friendlier service staff. She gave me 3 mechanics though 25km away. After some reviews research, we went for one. Felt better this time with this one at Clayton south. Still in progress as issue not fixed yet. But repair for my radiator (cheapest!!! From insurer) was approved within a week. Reasonable insurer but would think they need to really do routine checks on their mechanic as some of them are just ripping us off and wasting the car owners time.

These guys are 100% recommended to every single one. My van broke down a few days ago. It’s alternator was busted without any issue or any problem. I made a claim and they approved it within two days and everything was repaired. Nothing out of pocket and that just shows that they are good and what they’re doing. Show details ·  1

I wasn't really expecting much from this warranty. I paid an extra $500 for it when I bought my car 3 years ago and then forgot about it. We had a breakdown recently and the mechanic asked if we had a warranty otherwise I would honestly have forgotten. The mechanic called them and sorted it all out. they covered half of the cost roughly and the… Read more ·  1

repair was completed a week later once the parts had arrived. Very pleasantly surprised as they have already covered more than the price we paid for it. Well worth it in my opinion.

Had a claim for part of my fuel system - it was accepted and covered up to $1000 which helped a lot. Just call them and they'll guide you through the process. It was easy enough. Show details ·  1

Claim for broken Turbo pipe on a Renault Megane RS275, was denied as according to Integrity Extended Warranty Services, it: 1. Is a serviceable itmem, and 2. It's not a mechanical item, (even though it serves a mechanical function) Initially, the excuse they provided was that the turbo pipe is deemed to be a serviceable item under the "Vehicle… Read more

Maintenance" exclusions section of their policy document that covers items such as brakes, spark plugs, belts, filters and hoses etc. However, when I indicated that Renault do not consider a turbo pipe to be a serviceable item that requires replacing at certain intervals, they backtracked and advised that the warranty covers mechanical and/or electrical breakdown and that a cracked turbo pipe does not serve a mehanical function as it doesn't have any moving mechanical parts to it and that no electrical current runs through it either. However according to the definitions in their own policy, they state that:

"Mechanical Breakdown.... means the failure of the Components and Parts causing sudden stoppage of their function necessitating repair or replacement and arising from defects in material and/or workmanship of the Components and Parts".

A quick google search of a turbo hose revealed that: "A turbo hose is considered a critical mechanical component within an automotive or industrial forced-induction system. While it is often made of flexible materials like silicone or reinforced rubber, it performs a mechanical function by transporting high-pressure, high-temperature air between the turbocharger, intercooler, and engine intake".

Furthermore, Intetgrity Warranty would cover a radiatior, even though according to their reasoning, a radiator would not be deemed to be a mechanical component as it does not have moving parts or an electrical current running through it, even though any mechanic would tell you that it is classified as a mechanical component.

In conclusion, this unscrupulous mob will use any trick in the book to find reasons to deny a claim, and in the instances where they do approve a claim, they insist on second-hand/used parts to be fiited to the vehicle even though there is nothing in the terms and conditions that states that used parts must be used.

Too bad there are no NEGATIVE stars. That would be more appropriate. Whatever you do please don't fall for the car dealer's line about this warranty. They put the Nigerian scammers to sham. I was sold a warranty the equivalent of a new car warranty. First claim was approved at less than 30% of the repair quote. I asked them to point out what was… Read more

excluded as per the contract. No response. I filed as dispute as per their dispute policy. No response. I have filed a complaint against the dealer for selling a product that is not fit for purpose. I'm doing the review now so people don't fall for it. Here is where it has failed significantly: 1) "Your claim will be assessed by Integrity within 4 hours of receiving all the required information" - took 3 weeks and my constant chasing. 2) "Up to the Market Value of the Vehicle per claim" - Not true - less than 30% approved. 3) File a complaint - "you will hear from Integrity’s Internal Disputes Officer within 20 business days of making your complaint". Not true - Never respond. Their contract means nothing. They sell it so you have "peace of mind". This has been nothing but stress and to think I dropped $10,000 for this headache. Really do your research before parting with your money.

Don't go near this warranty provider. They will take your money but are always on the lookout for reasons to deny your claim. They even went as far as (in our case) renaming a part in order to deny our claim. Their claims 'handler' tried to get us to admit driving our car with a warning light on (another reason to deny a claim). Their internal… Read more

dispute review took all of the 21 days to send us a letter which in fact was a mirror image of their denial.

I purchased a car and got this warranty for three years. It's been a year and had to make a claim, followed the process and it was painless. There is no long wait, and very streight forward. Once you take the car to get a diagnosis they pretty much take it from there with the mechanich and you are advised when to take your car back, all this in a… Read more ·  1

span of maybe a week, tops two (but this includes since you take the car the first time till you get it fixed - it may take less, but since you have to coordinate and book with the mechanich it takes longer) Customer service was always very helpful. So far my experience has been great.

I found integrity really helpful they go above and beyond to help you they were quick in there responses and no hesitation well done to all I have been recommending your company to family and friends thank you so much Show details ·  1

We purchased an extended warranty for a car we bought for our son a year ago. Recently, he experienced an issue with the drive shaft, so we contacted Integrity. The staff member we spoke with was very helpful and promptly emailed us a list of mechanics who could assist. We took the car to one of the recommended mechanics, who then worked directly… Read more ·  1

with Integrity to organise the repairs.

Fantastic service from start to finish – a very smooth and positive experience.

My experience with Integrity extended warranty was really amazing.All of my claims were approved on time and also i was given the comfort of having a hire car for the period my car was at workshop. I would highly recommend this to everybody. Show details ·  1

Really happy with my warranty so far. I had to put in a claim aftrer my car broke down driving to work. It was towed to the nearest mechanic and I called iWarranty to let them know and they basically handled the rest. I had to pay just over $200 but the rest was covered and I got my car back after 2 days. I would suggest keeping receipts from… Read more ·  1

services incase they ask for them. Luckily mine were still in the car and the mechanic found them and provided them for me.

We had a great experience with this extended warranty dealer. The team was very helpful, professional, easy to deal. They made the whole process easy and stress-free, and we never felt pressured while doing the job. Their customer service was excellent from start to finish, and they responded quickly to all our quotes. It’s clear they care about… Read more ·  1

their customers and want to provide the best support possible.

I highly recommend them to anyone looking for reliable extended warranty coverage and great service.

My water pump needed replacing due to leaking. My mechanic was familiar with warranty work so knew the process which made everything flow easily. Integrity did their part with emails, info and phone calls throughout the approval process. Have no hesitation in recommending Integrity Extended Warranties. Super happy with the outcome. Show details ·  1

We purchased an Elevate Plan D extended warranty for $2,595 for a 60-month term. After owning the vehicle for approximately eight months, we decided to sell the car and contacted Integrity to request cancellation and a pro-rata refund for the unused portion of the policy. We were advised over the phone that no refund is available unless the… Read more

vehicle is written off or stolen. We have requested written confirmation of the contract terms supporting this position, as we have not been able to locate clear disclosure in our documentation nor did we receive full disclosure from the card yard when purchasing the vehicle. The car dealership advised that the warranty would provide us with peace of mind and greater protection however they didn’t provide any additional paperwork containing full T&C’s. We are disappointed that no flexibility or pro-rata refund has been offered given the significant unused portion remaining on the policy.

Thanks so much team Integrity. My warranty came with the car I bought in late November 2025 (2011 Nissan Elgrand). The alternator died last Friday. I was worried that I won’t get anything covered as I’ve only had the car for less than 10 weeks. But team Integrity were fantastic and easy to deal with. I made my claim yesterday and my repair got… Read more ·  1

approved today (fully paid). I would 100% recommend this company and product.

P.S. I don’t work for integrity or have anything to do with integrity. My 5-star review is genuine.

I thank the people who accompanied me during my disaster. Having a vehicle breakdown and coming from another country, my advisor was able to give me advice and kindness in order to settle my claim as quickly and as best as possible. I am 100% satisfied with their service and recommend this guarantee. Show details ·  1