Presidian Group

Great value extended car warranty with an easy claims process and impressively fast turnaround times. The staff are knowledgeable, friendly, and always willing to help. I’ve already recommended Presidiant to all my friends and family, and I also trust them with my roadside assistance. Highly satisfied with their service! Show details ·  1

I purchased a 5-year car warranty in good faith, expecting fair and transparent terms. After recently selling my car privately, I contacted the company to request the cancellation/claim form. It took multiple emails just to receive a response, which was already frustrating and unprofessional. My husband then had to call to get a clear answer,… Read more

only to be told that we were not entitled to any refund or remaining warranty value because the car was sold privately. This was never disclosed or explained to us at the time of purchase. Had this critical condition been made clear, we would have seriously reconsidered purchasing the warranty in the first place.

The lack of transparency, poor communication, and failure to properly explain the terms is extremely disappointing. It feels misleading and unfair to sell a long-term warranty without clearly outlining such important limitations.

Based on this experience, I would strongly advise others to be very cautious, and I would not use this company again.

Absolutely not worth paper it’s written on. Their warranty contradicts itself. They do not cover all electrical. They do not cover equal to a bmw warranty. You have to fight for any warranty claim. They will never approve the lot and we had to wait for three months. Do not get, do not waste your money Show details

I purchased a 5-year aftermarket warranty from Presidian Group for my Volvo and couldn’t be happier with the service. They’ve already taken care of two issues for me, and each time the process was handled quickly, professionally, and with excellent… Read more ·  1

communication. It’s reassuring to know that when something goes wrong, they respond promptly and stand by their warranty. I highly recommend Presidian Group and their warranty products to anyone looking for peace of mind and reliable support.

I bought a 2017 Volkswagen Tiguan and I had heard that gearboxes were a problem with these cars so when I was offered a warranty with my car, I decided to purchase it. It cost me $3000. My first experience of claiming wasn't a good one because of the exclusions. There are a lot. It was sold to me as a new car warranty but new car warranty is… Read more ·  1

generally would cover oil leaks in a new car. The second time I claimed was for a Mechatronic unit for the DSG gearbox to my astonishment it was covered. They covered $2700 for the repairs. I had to pay difference of about $300. I'm not sure why but I had to. Recently I have had to make another claim on the gearbox. This time on the DSG clutch in the exclusions. I read clutch linings were not covered. But to my amazement they have just approved $3800 for the repair again. I will have to pay a difference. Apparently the repairer has quoted for 15 hours labour but Presidian have only covered 10 hours which is fine by me. The majority of the cost is going to be covered by the warranty. So in my experience, it has been well worth the purchase of this warranty. The staff when you call are always very nice and communicate well. Showing my experience this has been a good one. I am glad I purchased it now.

I purchased a used car with an aftermarket extended warranty/insurance from the Presidian/Davantage Group. I followed the Presidian policies to transfer the policy into my name. The Presidian representative then asked for service receipts from the previous owner which were provided, despite this not being a published requirement. The same… Read more

representative then responded that due to a engine control unit (ECU) remap that was completed as part of a repair process through the Presidian insurance policy by a Presidian certified repairer that the policy would not be able to be transferred into my name and that it would instead be cancelled. The representative stated that Presidian would consider the ECU remap a ‘modification’ despite it clearly being an authorised repair.

I attempted to explain the above to the representative and request my complaint be escalated, however they used the fact that Presidian had refused to transfer the policy into my name as justification to not proceed any further or even review the initial clearly incorrect decision. This was a clear case of an aftermarket insurance provider cherry picking any excuse to terminate policies and void their obligations.

Avoid this company and save your money!

Very fast and attentive care. Huge thanks to Presidian Group Team. The policy I have was worth every cent. The whole process went very smoothly thanks to the Perisidian and Mazda Service teams. Show details ·  1

Unfortunately I needed to lodge a claim recently after a major part failed. But the Presidian team processed and approved my claim in less than 24 business hours. Really impressive. Show details ·  1

Purchased a 2017 BMW 740i with 50k from BMW Perth, paid for a Presidian Warranty for 60 months, around $3500 from memory, since then radiator expansion tank, active grill failure, massage seats failure and finally radiator replacement, I am a beneficiary of around $6000 in repairs. Excellent to deal with, fast, and my BMW specialist repairer deals… Read more ·  1

with them for me for most items. Years ago extended third party warranties were a problem, but Presidian has changed this entirely. I will 100% pay for another next time I buy a premium used car. Peace of mind is a wonderful thing, thank you Presidian I could not be happier. I could have afforded the repairs over four years, but I am well ahead and totally confident for final 14 months of cover I still have...

Not a great experience overall so far. The coolant leak claim for my Mazda CX-9 has moved painfully slowly, taking over a week just to assign an claim officer (even after submitting the service record at the very beginning) who is now only requesting service records, leaving us in a stressful situation without a loan car unless the claim is… Read more

approved, which is especially difficult for a family with two young children and not what I expected from a premium warranty provider :(

Certainly wouldn’t recommend.

Initially rejected my claim on baseless information, took almost two weeks for both myself and the transmission specialist to convince them to review the claim again, which was completely within the terms of the contract. Yet another warranty company trying to get out of paying any money. Won't recommend them to anyone. Show details

I actually have had no repairs on my Holden Acadia a Presidian warranty would even consider, but on my issues have rang the company only to be told my Class C does not cover any faults unless it’s under the bonnet and then an assessment will need to be made to see if I qualify, now it costed me in December 2022 $2400 for this five year extended… Read more

warranty and because I kept the extended warranty past 30 days they won’t even bend for a pensioner to cancel the extended warranty, so for five extra years they gain $2400 from me and I get nothing in return, this latest issue is a eye level brake light which needs total replacing on the boot window as water is getting in around the electrical apparently it’s a deteriorating seal and clip or clips that have deteriorated and allowed this to happen, but because it’s not directly associated with any electrical wiring it does not fall within my extended warranty, what a laugh this company is having, taking from us and giving nothing back. I read my fine print today again, if my car ends in a smash to, the extended warranty won’t cover anything for it, I told them this morning what I thought of their extended warranty and I will not be going back, DONT BUY ANY WARRANTY FROM DAVANTAGE!

We purchased our extended car warranty with our Mercedes in 2024. This was our first time using the Presidian warranty to make a claim. Our service team initiated the claim which was seamless. We did receive a call from Kane to clarify the warranty… Read more ·  1

related issue and he was very clear and professional on the next steps and the outcome. Our claim was approved and we were happy to have purchased the warranty.

Very happy with my experience. I purchased a 5-year plan with a used car from a prestige dealership and, while it felt expensive at the time, it has proven worthwhile. About two years in, my BMW M2 suffered a control unit failure. I called Presidian while the car was being towed and was speaking to someone within minutes. They quickly identified… Read more ·  1

me, issued a claim number, and confirmed my mechanic was already on their panel, making the process seamless. The mechanic needed nothing more than the claim number. The issue was diagnosed and submitted the same day, and Presidian approved the claim within five days. While the warranty hasn’t fully paid for itself yet, it has covered a significant repair and, just as importantly, provided real peace of mind. I rarely leave reviews, but given how often insurance claims don’t go smoothly, I felt it was important to share a genuinely good, unprompted experience.

Very helpful with my claim and incredibly glad that I took the plunge and invested in the insurance that was offered. Claim settled very quickly without any hassle. Highly recommended! My claim was for a mysterious fault that did not show on the car diagnostic computer yet showed up as a warning in the dash board. Fault eventually found to be a… Read more ·  1

nitrogen sensor and the parts are being imported from Germany. Car is a G31 BMW 530D and credits to Brighton BMW also for being my service agent. I was into the second year of my 3 year insurance so really glad I took the option to insure.

Presidium responded quickly to my claim and approved it without delay. Reimbursement for expenses was quickly paid. Very happy so far. Vehicle to be repaired under warranty this Thursday Show details ·  1

I recently had an excellent experience with Presidian Group warranty company and wanted to share my appreciation. When my car became undriveable, they handled everything quickly and professionally. The entire process—from diagnosing the issue to approving the repairs—was smooth and hassle-free. They covered all the repair costs without any… Read more ·  1

complications, and their support team kept me updated throughout. It’s rare to find a warranty provider that makes stressful situations feel easy, but they truly delivered.

Highly recommend their service for anyone looking for reliable warranty support!

Amazing customer service, prompt and fast claim process. I have claimed twice on my current vehicle. I am so glad I bought the Presidian Warranty from the dealership on my second hand Subaru Outback. The claims team are professional, efficient and fast to answer your call if I had any questions during the process. I highly recommend Prisidian for any insurance or warranty products you may require. Show details ·  1

Presidian were very thorough& pleasant with their calls to me & my mechanic. Once all information needed was collected my claim was completed & my car was collected. Thankyou so much. Show details ·  1

I cannot fault them, the service I received from the two people I’ve dealt has been fantastic, they have both been so kind and friendly as well as super super helpful by explaining everything to me. Show details ·  1

The policy I have for my car is well worth the investment. I recently submitted a warranty claim for my car. The entire experience was seamless, from where to take my car for an assessment to receiving the outcome of the claim. The people I spoke with at Presidian were very helpful and understanding. Thank you so much. Show details ·  1

The process was speedy, efficient and straight forward. The fault was identified by the mechanic one day and the claim approved by the next morning. Staff were friendly to deal with Show details ·  1