Best Car Insurance

The quote was very competitive and the process of accepting and buying the policy was quite easy. Show details

It was a quick and efficient service and claim approval Show details

Youi was so helpful & saved me over $900 with my comprehensive insurance. My insurance went up by $500 so I phoned Youi. Couldn't believe the result....I thought he was joking but no saved me over $900. Youi you are the bomb, thanks so much Show details

BMW discovered a water leak on my coolant pump and so called I Integrity. The lady I spoke to was super friendly and confirmed it should be covered.… Read more

She sent me a link to provide the required paperwork, which I submitted on a Thursday. By the following Wednesday that car was repaired. Very impressed with the friendly staff and super quick claim time.

Claims get processed quick. Whenever my car decides to throw a tantrum Presidian fixes it Show details

After some 15+ years custom and only ever having made one claim in that time, when we really needed it, it failed us big time. Back in November we… Read more

had our (wife's daily driver) car stolen, It was found so weeks later in a trashed state, after multiple calls and follow ups we are told that we were being "investigated for inconsistences" I was put through and interrogation and made to feel like a criminal. Some three months later after becoming ill over the trauma of what i had been through and accused of they finally came up with the money to pay out the vehicle. All the flashy adds on TV are NOT what is real. This insurance is cheap, Yes, but it is so for a reason. I advise people to think carefully before engaging with this company. Its is very much Buyer beware.

Best price ..really good person in Ada to answer all my questions. I recommend these people. Show details

Worst insurance company ever! The smash repairers are lazy, useless and dodgy. I had to take my car back after picking it up as they didn't repair it… Read more

properly. Beaver behind the bumper bar was still bent, air bag light was still on, lights in tail light replaced didn't work and hatch wasn't aligned correctly. Smash repairer fixed it all before the assessor saw the car so they wouldn't loose the contract. Complaints team with real insurance are pointless as they only agree with what you are saying to try and give me some sort of satisfaction that they actually care about what happened. For such a minor accident that wasn't my fault real insurance made it so difficult to get the car fixed without any issues. I will never use you as an insurance company ever again.

My experience with QBE Insurance has had a significant impact on my mental health. The claims process was prolonged, unclear, and extremely… Read more

stressful. Ongoing uncertainty, lack of clear communication, and the way the matter was handled created a level of anxiety that was difficult to manage. What should have been a straightforward process instead became an exhausting and emotionally draining experience.

Insurance is something you rely on during already difficult times. Unfortunately, this experience made an already stressful situation much worse.

My vehicle was vandalised and QBE denied a claim by accusing me of misrepresentation….which is not accurate.

I selected No when answering a question about a previous incident ….thinking that it’s based on when the incident occurred, but they have said it’s based on when the incident was finalised (which was several months later and within their 3-year period of disclosure)

Just a typical technicality and company who did not care when I needed the support. And quite frankly has left me feeling hopeless three months later

It’s an excellent value. I have been AHM customer for over 35 years for other products and I’m very pleased with their service and products. Show details

Always excellent and very competitive on premium price and cost. I use them for mutliple vehicles and refer ot family, friends and clients. Show details

I have had two claims with them, and it's been absolutely terrible. Claim 1: FOUR years later I am still fighting to get my air con fixed. Now *I*… Read more

have to take it to an expert because their original repairer didn't do it properly or correct it in FOUR years. Claim 2: I am not at fault and I have to chase the other party's insurance in order to get a hire car so I can get my car fixed. This is ridiculous. Why do we have insurance then. I spent almost 2 hours on hold to their woolies settlements team to get the other party's insurance information. It's been over a month and I can't even book in my car for the approved repairs. Don't waste your time with this company

Put in my first claim, been their customer for over 8 years, now they offering a cash settlement, not happy with their service, I am the one that is… Read more

their customer. no contact still waiting on link so i can pay my excess, its been a shitshow. Once they fix the other car, I am done. It is suppose to be a easy seamless process. #FUMING

It's stupid. Quoted $5000 for comprehensive with agreed value of $8010 with excess $1000 including windscreen, car hire. others are quoting around $2000 and less Show details

Toyota Comprehensive Insurance has been a great choice for my car. The coverage is reliable, claims process is smooth, and I really like that they use genuine Toyota parts for repairs. Overall, good value and peace of mind . Show details

Not even 1 star for allianz . Been paying for comprehensive car insurance for 2 years . Then I have car accident and my car was assessed as total… Read more

loss.And my claim was rejected , they said because I have the refrigerator box at the back . It means I’ve been using my car for delivery.I used my car for business purposes. That’s why I bought the car for.and you should know what comprehensive insurance stand for . You can’t just get people’s money like thousands a year to pay for their insurance then say you can do nothing. Plus staff keep finding mirrors things to deduct your pay out at the beginning then they try to ask you so many questions to trap you. Then rejecting my claim. Everyone please stay away from Allianz. They are ripped off and so scam. Never again with Allianz seriously… I have properties-businesses and others few cars with NRMA. NRMA is the best,once you have accident they will help you to finalise as quickly as they can .

Bravia gave me a fantastic customer experience today. She knew her company’s policies and guidelines and helped me tremendously. Also Mary in records… Read more

was extremely helpful as well. I have been with Blue Badge insurance for three years now and has great premiums with road side assistance rolled up into the one cost. Great savings.

Just purchased my dream car and whilst driving had a steering malfunction ended up into trees on the median strip. Contacted Enthusiast and spoke to… Read more

Leanne in claims she was amazing handled everything with no fuss unfortunatly car was written of but the claim was settled within 2 weeks cannot recommend them highly enough Absolutley amazing to deal with and they have insured my new car with no hassles My Friend is waiting for his car to be inspected by an assessor from another large insurer His car was in before mine and he is still waiting Do Yourself a favor Try Enthusiast

AVOID AT ALL COST ! UNETHICAL COMPANY They do NOT honor their policies. I spent $2000 plus on additional car warranty insurance. When I attempted to… Read more

make a claim. Extremely hard to contact and then when I finally did they revoked their initial policy terms. Refer to my warrant attached below

I recently had to submit an insurance claim after a heavy vehicle in front of me lost the tread off one of its tyres, which I was unable to avoid. My… Read more

vehicle suffered damage to the front of the car, which required repair. My experience with Lexus Insurance from that point on was first class. From my first contact with them, every staff member that I dealt with was very friendly, efficient and professional. I was kept informed of details of the repair, impact on my policy, and hire car options. The repair itself was exceptional. It has been a very long time since I have experienced customer service at this level. Highly recommended.

Everything is fine with the process and claiming, although I find the excess fee is expensive. Show details

Do not use this company! They are deceptive, poor customer service, even when you call to enquire about specific details of the cover they evade the… Read more

question and it is not until you need to make a claim you find out the truth.

Lesson learnt to go with more reputable companies! You get what you pay for!

Quite easy and user-friendly to obtain insurance but when claiming its much harder to use Show details

My husband and I have used insurance products from RAC for the last 30+ years. Recently had a very disappointing experience with regard to one of… Read more

our children insured under our policy, who has now been refused insurance. Probably quickest just to copy and paste my latest email to RAC Member Services - unanswered for the past 10 days:

Dear RAC WA Complaints Team I am writing to express my disappointment with your recent response regarding our policy. Firstly, there was no acknowledgement of our more than 30 years of loyal service as RAC WA members. Over that time, we have paid sizeable premiums across numerous policies and have very rarely required any claims. This long-standing relationship appears to have been given no weight in your assessment. Secondly, I request that you clearly outline what you refer to as your “careful consideration” of the decision to refuse [son's name] as a driver, as this is not evident from the outcome or explanation provided. For example, your response failed to acknowledge that the initial accident claim involving [son's name] was ambiguous as to who was at fault (per your correspondence dated xxxxx 2026). In addition, were you even aware that the suspension of [son's name]’s licence arose from the loss of four demerit points, not twelve (ie 2 speeding fines)? The fact that you say “careful consideration” but provide absolutely no rationale is concerning and undermines confidence in the fairness of your review.

Additionally, there are practical inconsistencies within your correspondence that require clarification. For example, there is one line indicating that [son's name] was refused insurance, yet subsequent pages continue to request information about him. If he was already deemed a refused driver, it is unclear why this information was still being sought. These inconsistencies suggest a lack of internal alignment in your documentation and process. More broadly, there is a significant moral and ethical concern in how this matter has been handled. RAC WA has been willing to accept our premiums for decades, during which time we made minimal claims. As such the relationship falls heavily in your favour financially. However, as soon as the policy appears to present a higher risk or becomes potentially uneconomic, the response has effectively been to withdraw support. This raises serious questions about the value placed on long-term members and the principles guiding your decision-making. I also note that the response was signed by a Specialist Support & Complaints Officer with the statement, “I’m for our members.” Based on this experience, that assertion feels difficult to reconcile with the outcome we have received, which appears to prioritise corporate interests over member support. Finally, I encourage RAC WA to reflect on broader customer sentiment, including publicly available feedback such as reviews on ProductReview.com.au (RAC Car Insurance reviews | ProductReview.com.au), which highlight similar concerns raised by other members. I will not be escalating this matter to the Australian Financial Complaints Authority at this stage, as I am sure RAC WA corporate lawyers have ensured that the reams of unreadable language issued in policy terms & conditions will cover you. I will instead be adding my experience to public forums such as the one above.

Absolutely appalling. After waiting 3 weeks post accident to hear from apia, I had an apia insurance customer hit my car. I was contacted by them to… Read more

fix my car. I dropped my car off to be fixed,I turned up to hertz hire car geelong to pick up my hire car through apia. I was informed there where no cars. Hertz had multiple bookings and no cars the nearest hertz is hoppers crossing over an hour away. I requested to speak to a supervisor multiple times in regards to booking another car from a different hire company, I was told we don't do that. I have now had to pay taxis & another hire car company so that my child & i have transport until my car is fixed. Beyond unacceptable, despite being told we'll reimburse you. Avoid apia

NRMA! You are sending an overdue reminder while I have never looked into NRMA and what it entails. Vehicle registration/Product N/A - My NRMA … Read more

Total due

$60.00

Due date

15/02/26

Please could you make sure customers are aware and you have received the consent before turning into paid service. I have called up customer care and have got the (whatever that service is) cancelled.

Fantastic customer service with AAMI. I had another driver reverse into my car and had an amazing representative, Deonie, help me lodge my claim and… Read more

answer all my questions. I was able to take my car to Motor One for repairs (if you get the option, avoid Capital SMART Repairs). Motor One were amazing and had my car repaired perfectly and sent plenty of text communication to let me know what stage of the repair was being undertaken. A Hertz rental car was supplied for the duration of the repair and taxis were provided between the repair centre and the hire company. No complaints at all. (caveat - the claim was not my fault so I'm not sure if you'll get the same services if the accident is your fault).

Monthly payment system is objectively terrible takes ages to process payment and then even when it has taken the money out they claim they've missed your payment Show details

My motorbike was knocked over and damaged by a Shannons insured driver. Shannons were slow to respond, did not chase up repairer, provided me a hire… Read more

car but when initial hire period was up even after calls to Shannons did not contact the car hire company to extend the hire period, while waiting for my vehicle to be repaired. Long waits on telephone, heavily accented receptionists, had to idenify myself every time one receptionist flicked me to another, average time on calls in excess of 1 hour and situation never resolved

Very disappointed. While 300 km away from home, my motel room was broken into while I was asleep. My wallet, car keys and car were all stolen.… Read more

Claim was made with difficulty - dial 9 to go around in circles telephone merry-go-round, much elevator music, much connected to English as Second Language persons in the Philippines.

Theft was actually caught on CCTV and the vehicle was recovered, though with some damage. Police also sent a forensic person who dusted for fingerprints. Cops recognised the thief in the CCTV video and were hoping for an arrest.

Despite the possible arrest, despite the video evidence and despite my having no wallet, debit card, licence or anything really, GIO harassed me via email until I paid the policy excess then IMMEDIATELY accused me of FRAUD.

Insisted I make contact and then strung me along for a bit more of the old elevator music interspersed with "your call is important to us, that's why we won't answer with a humanoid......" for about another hour.

I have 3 cars and a motorcycle all comprehensively insured with these charlatans. Well had. I have already cancelled the other two cars and the motorcycle policy. All now covered with a proper insurer.

I also have the ombudsman looking at my thus far still in dispute claim.

Give this crowd a swerve. I know all insurers are the lowest of the low but there must be a more honest and reliable insurer than these people.

Edit: More hassles when cancelling the policies: Tried to log into my 'online account' which promptly crashed. Tried to telephone was on hold so long I gave up, eventually chatted with a 'bot' (for Gods sake!) And if insurers want to use off shore call centres for cost reduction, then at least have enough operators to answer calls in a timely manner….

Cancellation mission was eventually accomplished, I sincerely hope.....

Can these people get anything right? Feeling better already though! Now hoping the Financial Industry Ombudsman tears them a new one.