Schmick Car Care Club

Jimmi from Schmick did an amazing job on this repair. Two different areas repaired, colour match is perfect. Very friendly tech and done at my own home. I recommend Schmick and in particular, Jimmi. Thank you

Great job done by the minor scratches on my car. First appointment was cancelled as the guy who was supposed to do the job was sick, so had to reschedule for 2 weeks later. Overall, was satisfied with the work they have done.

Been a paid member last few cars never really used it put a quote in on app last night for scrap on wheel rang them today they needed more photos i live in a unit in penrith they wont fix it on premises they need a standalone driveway and access to… Read more

power which i dont have closest depot is silverwater.At same time last night emailed in another company sydney wide today have paid deposit theyll do in carpark in unit block tommorrow arvo no worries still waiting for this schmick mob, paying the memberships is not worth it keep your money buying a new car end of 26 WONT BE PAYING FOR THIS SCHMICK SUBSCRIPTION.

Very disappointed by this product. It sounds tempting and useful when your leasing operator talks about it and tries to get you excited about it (I guess they get a commission for this cross-selling effort). But the truth is: it is not worth the… Read more

money and does not imply any added value. First of all, only very minor scratches that you can hardly see will be repaired. Secondly, all they do is applying a microscopic amount of paint to the scratch, no pre-treatment, no sanding, nothing. An operation that anyone can do. On top of that, they will charge you 50 AUD per treatment. If the scratch is deeper, they will ask you to go to a body shop, hard to believe!! All I can say is: if your car dealership or anyone else recommends this product to you: HANDS OFF!!! You'd better go to a panel beater, pay a bit more but have it done professionally. I asked my leasing operator today to get me out of this. They deserve a 0 rating if it existed.

A call out to repair scratched alloy wheel and a minor scratch on side panel was fixed by Jimi professionally. A very friendly technician, (Jimi) and absolutely no complaints about a thing at all, hence highly recommend Schmick membership. A minor scratch on the side panel was easily buffed out within minutes so wasn’t charged so we really… Read more

appreciated that! Great customer service indeed! So the whole job cost us $50 only which is a bargain! For whose reviewers complaining about the repair claims that are not covered/declined under Schmick membership, may need to consider how the membership was sold to them by car dealership consultants to ensure the membership was not over sold to them first place as Schmick is only for minor/cosmetic repairs that would still save you money and time by having Schmick in the long run. We’ve had Schmick memberships for years in different states and never ever had any issues with getting cosmetic damages fixed professionally that has literally saved us thousands of dollars over the years! Especially from cosmetic damage repairs to the alloy wheels we all know about!

I’ve been a Schmick member for over 7 years now and wanted to share an honest long-term review. When I first joined, the service was excellent — for the first five years I never experienced any claim rejections. All repair work carried out during that time was pristine and completed to a very high professional standard. The technicians who… Read more

attended were always punctual, well presented, polite, and clearly skilled in their work.

Over the last two years, however, it does feel like the policy has become stricter, with more limitations on what is covered and additional rules now in place. While I understand policies evolve, the change has been noticeable compared to when I first signed up.

That said, the technicians themselves continue to be outstanding, recently had Anthony fix my scratched rims; he was professional, courteous, and reliable when attending bookings. My only area for improvement would be communication from customer care. On my most recent enquiry, it took a few weeks to receive a response. A little more timely communication and updates would make the overall experience much better.

Overall, still a professional service with excellent technicians, but clearer communication and more consistency with earlier coverage would really enhance member satisfaction.

I strongly advise against purchasing Schmick Car Care Club cosmetic protection. During the finance process, the product was heavily emphasised with the clear implication that declining it would leave the vehicle unprotected. In hindsight, this was high-pressure sales rather than genuine advice. Response times consistently ranged from 5–12 days… Read more

per email. Each reply requested additional photographs, different lighting, or further cleaning of the area—requirements that escalated over multiple exchanges. After nearly two months, the claim was ultimately declined on the basis that the damage was in a location with natural dents.

In practice, the approval criteria appear so stringent that only the most trivial marks (those easily removable at home) would qualify. Anything of meaningful size or in a common impact area seems to be excluded by one technicality or another.

For the significant premium paid (several hundred dollars upfront plus ongoing fees), the coverage offers virtually no real-world protection. I now consider it an expensive lesson and recommend declining this product when offered. If you have recently purchased it, I suggest reviewing your cooling-off rights and cancelling while still possible.

Professionalism in communication was polite, but the deliberate delays and hyper-technical declines undermine any sense of good faith. Regrettably, I cannot recommend Schmick Car Care Club.

I don’t see any value in this service. The client service is terrible. They have different contractors fixing different issues so you cannot have multiple claims on the one day. For example, dents are assigned to one contractor, buffing scratches that’s another contractor. I was told one of the scratches on my car was too large so they didn’t… Read more

bother scheduling an appointment for someone to even look at it and attempt to fix it. Don’t become a member.

for me buy a new car the car yard said this compulsory have smick they ask photo's how big the scratch then even paid $904.55 5 yrs crap $50 service call on top they didnt even want to fix a small scratch this company a scam I dont care what anyone saids they want u money only they didnt want to fix the job so I tried fix me see and used nail polish work like a dream never again I go near any these companies when buy a new car

They dont repair door dents on 'Style Line' a small door dent they cannot even repair.. Do.not buy this membership when purchasing a new vehicle. That is ridiculous !!

I am severely disappointed in their customer service and won’t be recommending anybody uses Schmick for anything. Taking such a long time to respond and then arguing semantics with someone who has held membership for 2 years over a registration number is ridiculous. Check the VIN and the owner. Are they the same? Yes. I’ve paid for the service - just fulfil it. Unprofessional in every way.

I have only ever attempted to make two claims for what is a very small mark and also a small dent , both have been declined and requesting my money back they have said no. Highly recommend not going with them. Absolutely pointless and feels like a scam also takes ages for them to even respond .