4,114 reviews
- First Home
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- Second Home
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- Investment Property
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- Renovation
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- Refinancing
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- Home Construction
Our experience working with Elouise for our homeloan was absolutely seamless. We gave her a heck of a task with what we needed. Not only did she make it happen, she was lovely to work with and she went above and beyond for us. If I could give her 10000000/10, I would. We will use Elouise for any and all of our loan needs moving forward. Cannot fault her or Lendi. Show details
On more than one occasion, it was noted emails were coming to us beyond standard work hours, one at 0132 in the morning. Elouise Bambury went above and beyond with her service to achieve our extremely complex needs in a really short and challenging timeframe. Her knowledge of products, problem solving, and work ethics, meant we were able to build… Read more
our dream house, whilst not having to sell our current house, and with an extremely complex and unique income stream. She is an asset to Lendi!
Amazing company to deal with. Got everything sorted for my home loan. I dealt with David Easey. He was knowledgeable and got the right product for me. I really appreciated all his help. Show details
Reviews with attachments
Absolutely Amazing! Natalie helped me through the entire process! She made a stressful time seamless with her knowledge & experienced approach, she helped me reach a huge goal! Loved working with Natalie, highly recommend ⭐️⭐️⭐️⭐️⭐️ Show details · 1
Tara helped get our home loan approval super fast. Her communication was professional and efficient and I would highly reccomend her. Show details · 1
Caleb saved us hundreds of dollas a month – Lendi Home loan specialist Caleb was fantastic. Prompt with phone calls, message, documents just the entire process was floorless. Caleb knew the service he was representing and was able to break this down for me and my husband so that we understood what we were siging. Caleb got us an amazing deal on our home loan saving us hundreds every month. We will definatley use lendi again. Show reply
Natalie Abel your the best – I had the privilege of having Natalie Abel as my broker she was professional and very helpful from the time I made contact with her, she helped me to refinance and and explained everything along the way highly recommend Natalie. Thank you again Natalie for helping me to achieve this. Show details · 1
Home Loan Specialist Review - Leon Clark – I am delighted to share my exceptional experience with my home loan specialist, Leon Clark, whose professionalism and dedication were truly commendable. From the initial consultation to the final approval, he provided sound, insightful advice tailored to my specific needs. His expertise in the mortgage process was evident, and he was always… Read more · 1
available to answer my questions, ensuring I was fully informed every step of the way. What impressed me most was his proactive communication. He kept me in the loop with regular updates and promptly addressed any concerns I had. His attention to detail and commitment to finding the best loan options for my situation made the entire process smooth and stress-free. I highly recommend my home loan specialist to anyone seeking a knowledgeable and reliable professional. Leon’s exceptional service and dedication to his clients are truly unmatched.
Latest follow-ups
Very pleasant experience working With Jenniya – Jenniya Mergler was an absolute pleasure to work with. She took everything in her stride and worked effortlessly to get the job done. Couldn't recommend her more highly. Will definately be recommending her to family and friends if they ever need… Read more · 1
someone. Jenniya is very polite, understanding and listens to your every need. Her communication was fantastic and even though I had some hurdles standing in my way she worked through them with a successful outcome. Thank you Jenniya for your awesome work
Follow-up · 2 years on and I'm now working with jenniya to refinance. Again, she has been very sufficient with getting things organised. Definitely my go to person and highly recommend
Natalie Abel helped me get a fairly complex loan structure, ensured that it was the best deal for me and kept me updated throughout the process. Would highly recommend. Show details · 1
Follow-up · >What made it the best deal? My goal was to find the lowest interest rate possible. Natalie explained the different options available and we went with the best one. >How complex was the structure? 3 separate loans with the aim to try and maintain an LVR <60%. >Tell us about the offset account. Unfortunately I wasn't aware that the offset account wasn't available for 2 of the loans I ended up going with.
In-depth reviews
Spoke with a rep, everything seemed fine, there was a clear way forward. I then heard nothing back from rep despite clearly noting I wanted to move foward quickly. I only received replies when I was the one to make contact. And then I was emailed an excuse stating they'd tried phoning me several times - which was false, zero messages, and zero… Read more
calls on my phone, which logs all calls. If you're going to be away or out of office, I would expect someone else in the team to be provided the account to move forward with. Instead, I received LONG delays (2 weeks), excuses, and in the end I was never provided the loan details I was told I qualified for. I looked into it, and it looks like their advice was wrong, the loan they put forward was not eligible for due to some of the criteria. So - not a good thing to say about the experience. When I was called back later to ask about their service, the woman who took the call did not seem to intend to do anything about my feedback.
Lendi is dead to me.
Nathan has been my home loan specialist for the past two years, and throughout that time he has been exceptional to deal with. I presented Nathan with a wide range of scenarios—different loan structures, redraw options, and long-term planning questions—and every time he had a clear, well-informed answer. His knowledge and ability to explain things… Read more · 1
in a practical way gave me a lot of confidence in my decisions. He consistently kept me updated on interest rate movements and what to expect, helping me understand how potential changes would impact my situation. That level of communication made a big difference. What stood out most was Nathan’s reliability and calm approach. Even when we faced challenges along the way, he remained steady and solution-focused, ensuring I secured the best outcome possible. Nathan is also incredibly responsive—I never had to follow him up, as he was always prompt and proactive in his communication. I have full trust in Nathan and would happily use his services again. I highly recommend him to anyone looking for a knowledgeable and reliable home loan specialist.
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This was my first time to have used a mortgage broker and after years and years sticking with the same bank I decided to contact Lendi where I was introduced to Rohit. I had the absolute pleasure of working with Rohit from Lendi during my recent home. From our initial consultation to the day we closed, Rohit was a beacon of professionalism,… Read more · 1
expertise, and genuine support. What I loved most about the experience Rohit was incredibly responsive, often answering my calls and emails within minutes. They demystified complex financial jargon and made sure I understood every step.
Hey knew the market inside and out and helped me secure an incredible interest rate that I didn't think was possible. Their advice was always spot-on and tailored to my specific financial situation. Efficiency: The entire process was seamless and efficient. They handled the paperwork with meticulous care and kept everything on track, leading to a stress-free closing right on schedule.
I cannot recommend Rohit highly enough. If you are looking for a mortgage broker who genuinely cares about their clients and delivers outstanding results, look no further. Thank you, Rohit, for making our dream a reality! [
Positive reviews
This was my second refinance with Lendi, the last time was a pretty good experience. But I’ve had some nightmare brokers before. Annemarie at Lendi made the experience go so smoothly. We chatted over Teams, phone calls and emails. Got us the best rate around and locked that rate in. Will be going back next time. Show details
Natalie was absolutely fantastic from start to finish in providing advice and facilitating the purchase of our investment property. She was so knowledgeable, proactive and reliable and always presented several options for us to consider. She was always available to us, even in long weekends which was above and beyond and always very nice. The property purchase all went smoothly and we felt we were in excellent hands. Thanks so much Natalie. Show details · 1
Natalie Abel worked tirelessly to help me get my home loan three years ago. Since then she's been in touch each year to ensure I get the best rate and service. I couldn't have done it without her! I can't recommend Natalie highly enough! Sue Show details · 2
Negative reviews
Do NOT give them your phone number. They ask for it under false pretences “to secure your account” (even when you’re making a simple enquiry about loan rates). Then they call you 3 minutes later! Not good enough! Misuse of private data.
Hi CGiiiiiing, Thank you again for reaching out and… Read more (+1 reply)
Don't waste your time, they'll never approve you for a loan. They will ask for your personal information over and over again. As they sell your information to scammers. NOTHING BUT A JOKE!!! Great job ripping off people that are already down, you pathetic degenerates. Show details
Hi Tumbleweed, We’re sorry to hear about your experience… Read more
Lendi do not provide a good service. They get me same rate as what is was with going with the bank. Also there made some minor mistake, which I had to correct. Best to stay away & choose better broker Show details
Hi 3000hart, thank you for taking the time to review your… Read more
Recent reviews
Extremely friendly & informative service throughout the entire process. I would not hesitate to contact the team should you require assistance regarding home loans. Show details · 1
The entire experience was fast, easy and seamless. The website, my Lendi broker—Rebecca McKay, and the Lendi support team all gave me confidence. Very highly recommend! Show reply
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Excellent customer service, professional staff and helpful customer service. Highly recommend Lendi, can’t thank them enough for helping us find a lender to consolidate our debts when the big banks wouldn’t help. Show details · 1
Natalie at Lendi is fantastic to work with. As a first home buyer who is unfamiliar with a lot of things, she was patient, helpful and thorough, and went out of her way to get me the best loan outcome possible with no extra cost or issues. She has also answered all my ongoing queries and is continually reassuring. I’m very grateful for her and would highly recommend especially as a first home buyer! Show details · 1
From the first call, Elouise was super helpful, friendly and efficient. The product was perfect after discussions and good advice. Communication was great both online and on the phone. I wouldn't have believed the process could be so smooth and quick. Thanks, Show details · 1
If I could give an 11/10 I would. Natalie’s knowledge, friendliness and expertise separate her from the average to the great. She was flexible with making appointments and had great knowledge of our needs, carefully planning all factors of our conjoint loans. I cannot speak highly enough of her! Show details · 1
Had a great experience with Lendi (Johannes Verloop) setting up my investment loan in a somewhat non-trivial financial situation Highly recommend their/his services Show details · 1
10/10 will definitely use again. Daniel was great, surprised how fast and easy the process was. Managed to refinance with the same bank also which was a bonus! Highly recommend. Show details · 1
I had a great experience working with Lendi, and in particular with Natalie Abel, throughout my refinance. The process involved multiple properties, valuations, insurance updates and a tight settlement window, and Natalie was consistently responsive, clear and proactive in keeping things moving. She explained options clearly, flagged risks early… Read more · 1
(including rate movement considerations), and worked hard behind the scenes to ensure settlement completed on time.
While interest rates were moving during the process, I appreciated the transparency around pricing, the guidance trade-offs, and the effort to settle in as efficiently as possible. We completed refinancing successfully despite the complexity and timing pressures.
Overall, I found the service professional, thorough, and well managed. I would be happy to recommend Natalie and Lendi to anyone looking for support navigating a refinance or home loan in a changing rate environment.
Christine was excellent and professional throughout the entire process. As a first home buyer, I found everything quite overwhelming at first, but she made the experience smooth, clear, and stress-free. My only feedback is that phone communication was difficult, as contact was mostly via email. While her email responses were clear and helpful,… Read more · 1
having more availability for phone calls at times would have made the process even easier, particularly for urgent or complex questions.
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Hi ARM, We’re really sorry to hear about your experience… Read more