Air Canada

Its a typical north American airline - service is poor, food is not edible, care factor is close to zero - entertainment inflight is bearable - if you were flying 20yrs ago. flight delayed 2 hrs and they were questioning us entering the lounge as they felt you were only allowed 3 hrs - even though it was Air Canadas fault. I would not recommend… Read more

them - upside the flight was cheap when i booked it - but weeks later it was twice the price - so there is no way i would pay that much for this service.

I think Air Canada is not one of the dodgiest organization in the world, but I think they are THE DODGIEST organization in this world we have seen. Just put the poor customer service and high prices on the side. Here what I experienced: Marriott Bonvoy account says this: "Transfer Your Miles to Points Aeroplan Miles to Points 1:1" There is a link… Read more

which you can click and that will take you to the official website of Air Canada. This is from Air Canada's official website: "Convert your Marriott Bonvoy points to Aeroplan points Convert 3 Marriott Bonvoy points for 1 Aeroplan point to redeem for flights, hotel stays, car rentals, hundreds of products via the Aeroplan eStore and more!" Right? so already they shaft customers and make them poorer 3 times. BUT.... that does not exist either? what a joke. They must be prosecuted for cheating and lying to the public. Avoid them at all cost

The flight was delayed for over 5 hours at the departure city (Vancouver). A few years ago, I read online that Air Canada was listed as one of the 10 airlines which was not punctual, Air Canada was listed as the number 10 (the least punctual). And… Read more

in deed, it hasn't been punctual at all. And this time in January, I was flying from Vancouver to Sydney, it deplayed for over an "impressive" 5 hours! The waiting was from 10:00pm until 3:50am! Wow, what an "impressive" airline!!! They did not offer anything as an apology to the passengers at all, neither at the airport, nor on the airplane. In comparison, two years ago, I was flying American Airline from Vancouver to Taipei, during a stopover in San Francisco, we were told the next flight would be delayed for a few hours, and each passenger received a food voucher to get a meal in the airport, I enjoyed a steak meal. It was that generous by American Airline. In contrary, I contacted Air Canada after the flight for compensation of a meal I bought in Vancouver airport during the wait, it was only $22 for a burger, Air Canada refused! It is a terrible airline which I would not recommend to anyone at all! I'm sure they will carry the delay "habbit" to future flights and they will never bother to compensate you for anything! Try as much as possible to avoid this airline.

Spectacular service – I would like to sent some praise to the flight attendant in zone 2 on flight AC374 from Winnipeg to Montreal on May 11th, 2024. My seat 14C. Thank you for your very genuine good heart! You captured my attention as your friendly radiant sparkling white smile just grabbed my heart. Watching you interacting with the passengers in such a loving kind… Read more

and caring manner, accompanied with extreme patience, listening skills and expertise in your profession. I will forever remember you as you captured a very special place in my heart. You’ve made my day! Your kindness will never be forgotten. I hug you with my heart always. Air Canada is very fortunate having you on their team. With very warm regards always… Rita Grant

Worst airline I have flown. Flew business class Sydney to Vancouver overnight and had screaming children on both legs. I do not pay the business class price for this. Seat head set was broken and there was nothing they could do. It is a back seat airline and not worth the money. Show details

Staff were great. Seats, now for the second time in a row on 15 hour flights were awful! Hard. So hard! Barely reclined. I would choose not to fly AC because of it, but Qantas doesn't fly the route.I.want. Show details

Worst airline . Had a flight that was 1.5 hours and got delayed 4 times for a total of 6 hours without any explanation . Got reply back from Air Canada on compensation and they hide behind legal language . So zero comp on top of it . I am a Gold member only because our government limits competition and so companies like air canada take advantage of. Show details

I wish I could give 0 stars, My dad was flying from Australia to Canada and Sydney Air Canada staff messed up his entire trip by issuing him wrong boarding pass which was on different person's name, that was sorted as we noticed but then the bags were assigned to someone else and my dad did not receive his luggage when he arrived in Calgary. and I had to spend a whole day here at sydney airport to find out for those bags.

Uncomfortable small seats in economy at a premium price - flight delayed an hour, actually couldnt believe how tightly packed the small uncomfortable seats were for a long international flight. Had an isle seat and window and middle seat passengers could not squeeze past due to very limited leg room. Food was horrible, none of the nice extras like… Read more

hot towels - this was by a long mile my worst international travel experience ever. Flight was Vancouver to Sydney, 16 hours and i felt uncomfortable by the time we took off due to no leg room. Service was unfriendly and hurried.

My wife, who has Multiple Sclerosis (MS), experienced unacceptable treatment travelling alone with Air Canada. We had pre-booked an extra legroom bulkhead seat (not an exit row) for a long-haul flight, which is a physical necessity due to her condition. We cannot afford a seat in a higher class. Upon check-in, the seat was reassigned to a standard… Read more

one, despite her presenting proof of disability. During the flight, the lack of space caused her severe pain, muscle spasms, and distress. She received minimal support from the cabin crew. The mismanagement continued upon arrival in Sydney when airport staff left her, unwell and unable to use her phone, unattended outside the arrivals gate at customs. She was also left a significant distance from her walking frame. This incident led to a hospital visit due to potential stroke-like symptoms or an MS relapse. The experience highlights serious concerns about consumer rights, airline accountability, and the inadequate support for passengers with disabilities.

Flight from Vancouver to Sydney 27/9/25. Premium economy seats booked January 25 . When checking 2 days prior to departure noticed my seat had been moved from ailse seat to middle row, phoned service centre who advised unable to help but to speak to staff when checking in at gate. Spoke to staff at gate in Portland for flight to Vancouver who said… Read more

unable to help to speak to staff on arrival in Vancouver! On arrival in Vancouver was advised no staff available until 3hrs prior to flight. Staff did not arrive at gate until 1 1/2 hrs before flight. I asked why I was moved and was informed someone had paid extra for the seat! I asked why wasn't I informed and offered the chance to pay if that was how they operated to which I wasn't given an answer. I was told they would contact the person and see if willing to change. No one contacted me , the flight was fully booked so had to remain in that seat. I was travelling with my best friend, we are both in our late seventies and had to spend 15+ hrs sitting with strangers! I had booked ailse seat as have a history of clots so need to get up and move around frequently during flights. My friends seat did not have a functioning light or screen. The food was terrible, far below standard of other airlines! Definitely will not travel with them again. Bev

-pros Fairly cheap flights arent limted to and from canada staff seem happy and dont seem rushed -cons seats are uncomfortable sometimes they try and push you to buy things overall feel of the planes are bad Show details

We had not flown Air Canada (AC) previously. However, this airline offered an uninterrupted flight from Brisbane to Vancouver. AC has a Skytrax rating of 29 (up from 38). We booked the flight to synchronize with the start of a tour of Canada (and a cruise of Alaska) with APT in May 2025. The flight was cancelled by AC many months before the… Read more

scheduled date. We could not book a more appropriately scheduled flight as AC did not offer a refund*. It only allowed us to reschedule with another AC flight, which would have resulted in us arriving late and missing the tour or arriving early in Vancouver and having to pay an extra day’s hotel charges. We choose the latter. (The Fairmont hotel’s charge of CAD$679 ballooned up to CAD$819 with nine separate extra charges, yes 9, but surprisingly with no card surcharge or the ubiquitous Canadian gratuity.) Also on our return trip in the Premium Economy seat, with stuck. AC offered a small compensation of CAD$200(later increased by 25%), which in no way compensated for the extra charge of about $3000 from economy to premium economy. Also, the compensation could only be used within the AC, which they describe as in an AC Wallet. (Not useful if one did not intend to use AC or AC did not have an appropriate flight schedule.) AC refused any compensation for the extra costs we incurred due to the cancelled flights, the inconvenience, angst, and then having to pay for hotel accommodation. So whilst it could have been very unfortunate that we had two negative experiences with AC, the customer resolution response we felt was less than adequate. We would have found the Premium Economy cabin comfortable if it was not for the stuck seat. The food was satisfactory (though certainly not anywhere near that offered in Business Class). We also found the service good. The above review was sent to AC for review before submission, so as to achieve a balanced and objective review. AC did not respond.

* We later learned that a refund may have been possible, albeit probably subject to a fee. This was not made clear to us when AC cancelled our flight.

Air Canada excels in customer antagonism and frustration. In an effort to cut their staff and improve 'efficiency' they are now entirely run by computer algorithms. It's impossible to speak to a real person and when you do, they can't do anything against the 'System'. I tried to upgrade my ticket but had to bid in an auction. I was informed 24 h… Read more

before the flight that I was successful but they couldn't process my credit card payment. No option to enter a different credit card or speak to a representative. When I got to the airport the price had increased another CAD $250. The agent at the desk gave me short shrift and treated me like I was just a nuisance, despite my offering CAD $2,700 for a single flight. I have never been treated with such disrespect, disdain and indifference. I was utterly humiliated. I will make every effort to FLY WITH A DIFFERENT AIRLINE in future

Worst airline for price gouging even when offering no service whatsoever. I'd gone premium economy and my family went economy. Family paid for a seat upgrade to extra leg room, this was changed accidentally on website to a standard seat when someone else was checking the seats on the booking; the site saved changes without requesting any of my CC… Read more

details and simply confirmed the erroneous change. Called customer service immediately, they insisted we pay again for the leg room seat we already paid for instead of reversing the changes which had occurred less than an hour ago. Asked to speak to a manager and customer service rep hung up (after waiting on hold for 40min) without even explaining if there was a manager and why we couldn't speak to someone with discretion in these situations. Atrocious and unethical behaviour, will never let anyone I know fly with them again.

Never again! Seating was terrible with no legroom and I’m only 162cm. Toilets were not maintained yet the staff had plenty of time on their hands sitting and talking at the back of the plane. It was a night flight so definitely not busy for the staff and keeping the toilets is not a big ask. The flight was overbooked and just before takeoff… Read more

they offered passengers money to take another flight. The food was absolutely disgusting. I will never recommend or use them again. I expected a lot more from a major company.

Absolutely disgusting trying, trying to contact this airline, in hold on phone I gave up after 3 hours emails nothing tried to cancel flight get a refund if possible very disappointed will never use them again Show details

Had the worst experience with this airline. They cancelled my flight last minute overseas, citing airline issues, forcing me to book emergency flights with different airline. Then they refused to just simply refund me. Then PayPal, equally garbage, sided with them. Why? Three things: 1) Will never book Air Canada again. You've lost all business… Read more

there; 2) Will never pay for a flight on PayPal again in general; 3) Am writing this 1-star review. Steal my money and your customers' money, make people's lives worse, and now take your terrible review.

Useless airline. I often fly with Qantas. First time to fly with air Canada. My travel date was 27/02/2025. I am flying to Montreal on 27 Feb 2025 via Vancouver and Toronto then to Toronto on 3/3/25. I will fly back to Sydney on 3/06/25. I bought a flexi ticket which allows me to make changes. My agent (another crook-flight network) made a mistake… Read more

and booked my return on 3/7. I thought I could correct this mistake when I check in. Wow, what an experience. Checking in staff are rude. The duty manager Karen and her colleague Shamiran are unfriendly and hopeless ( and passively aggressive with their jokes). They cannot even solve a simple issue, instead they make you call Canada (international call, an unattended telephone at $3 a minute), with a 30 min wait I hang up. How can air Canada not have a customer service in Australia? Add this: our flight took off at 11:45 am and we were served lunch at around 2 pm. No dinner the whole flight and breakfast was served at 3 am (ie 13 hours later). They want you to feast on junk foods during the flight. The breakfast was inedible, the egg omelette smelled raw. The wine undrinkable. The interment, another story. Worse than an airlines in low income countries. Then in connecting flight after being starved, you have to pay for poor foods. Just too messy and a useless airline. Will never use this airline again.