Household Utilities

Quick fix and prompt responses to the issues that needed attention

Hazel is polite, friendly, very patient in helping and guiding me to solve the issue

I spoke with Jermaine, I had an issue where the internet worked for 5 mins then did not work and disconnected he suggested to unplug both nbn box and… Read more

router and we changed a setting, connected everything back waited another 10 mins and even now 2 hrs after th phone call has not disconnected Thankyou Very pleased with the result

The consultant was very helpful and polite The technicians were very friendly and explained how everything works even helped me set up the router

Ambroscia Helped me today a lot thank you so much

Claim for refund was completed quickly and easily. No problem

Needed a fast connection quickly and Launtel delivered. Refreshingly expert tech support to be found here - actual service! Much appreciated in this day and age. Cheers

JR from Sales was very helpful and efficient. He was very clear and got me a good deal!

Globird have been so wonderful, every time I get a better quote through the energy compare website they always match my quote. Here's my referral code if you want to sign up and get $50 off your bill [Link Removed] Highly recommend

No support at all! No Covau at all! I’m rebuilding my house and needed CovaU’s help to lodge a gas abolishment request with the gas distributor. At… Read more

the beginning, the support team helped send the request, which I appreciated. But after that, everything fell apart. There was no follow‑up, no updates, and no response to my emails or calls. I kept chasing for progress, and no one got back to me. Eventually, I contacted the gas company myself, only to find out the abolishment had already been completed a week earlier — something CovaU never bothered to tell me. I was left completely in the dark while the work was already done. This is basic customer service, and it wasn’t delivered at all. CovaU, you need customers, and customers need support. If you don’t provide it, why should we stay with you? This experience was enough for me — no more CovaU.

I originally wanted to signup for exetel but then found a plan with another provider that was a lot cheaper and was able to bundle with my mobile… Read more

plan. So I cancelled after a day of the initial sign up process. When I tried to make the switch, I was told I needed an AVC ID. I assumed that I needed an active connection and made another order. I then spoke to an agent who advised the ANC ID for my cancelled order. I then cancelled the new order with them without any issues.

Our query solved by Wilson who was extremely helpful and knowledgable.

fantastic guidance from Karan. very kindly guided with new connection.

I wanted information on compatible wifi extender and Mr Gurdip answered the call promptly and not only discussed my situation (newly installed solar… Read more

battery at the other end of the property from the router receiving poor WiFi signal ) but also provided helpful product information. Really happy to get prompt support on Easter Friday. Thank you.

I have been with Mint Telecom for my internet and phone for several years now. I have had several NBN issues over the years. Dealing with Mint has… Read more

always been an absolute pleasure; I can honestly say they have the best customer service I have come across in recent years. They are proactive in dealing with issues. It is easy to log a fault via their web-site (which often involves an NBN tech coming out), and if you need to talk to somebody you can get them on the phone within minutes. They are not hiding behind an anonymous call-centre like so many companies these days.

I cannot recommend them enough. If you are looking for a new internet provider I can 200% recommend Mint.

Manny was helpful and allowed me to quickly resolve my issue

Easy quick connection. Great speed and support and the bundle discount is a great addition!

It was so easy to transition across from my old retailer to 1st energy. All my questions were answered and when I spoke to another member of there… Read more

team and asked the questions again I was pleased to get the same type of answer really put my mind at ease

Such Great Service As always Kleenheat helped me & sorted my enquiry instantly. Very helpful & friendly service, keep it up guys!

I just spoke with Emma via livechat & was amazed at the speed of which my issue was resolved. Emma was professional, fast & ensured all my issues… Read more

were satisfactory resolved before ending the chat. I was expecting this process to take awhile, & expected to have to call as most companies live chats have long delays between responses. Emma has renewed my faith in choosing mate & definitely deserves a pay increase ❤️❤️.

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused… Read more

days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

I manage my elderly mother‘s Internet and I’ve had her plan with Australia online for a few years now. They are always helpful and the Internet… Read more

hardly ever drops out. The price is competitive and I highly recommend them. Good old fashioned Australian customer service too, even on a Sunday!

Tom customer service was very helpful. Tom fixed our printer and our phones.

Very happy Leaptel customer for multiple properties. I work in technology and am a bit of a nerd, and it’s amazing to have quick, helpful,… Read more

knowledgeable, and friendly customer support. Great value and very consistent and good peering — excellent for lowest latency gaming.

Just like many others have said, Internode used to be fantastic. But that was back when they were actually Internode. Even had a technician jump… Read more

through the hoops years ago to get my room on an army base hooked up. Their customer service was ALWAYS 10/10.

But since being bought out a while ago they've been going downhill. I stuck with them because they'd been reliable, and then the 100Mbps plan was upgraded to 500Mbps last year so I stayed with them a while more. But having just recently forked out the cash to get an upgraded modem from them, I'm done with Internode. The plans aren't comparable in cost to anything else, and the modem is horrible (very restricted settings, multiple drop outs/lag spikes on wi-fi and ethernet connections), customer service was bad and the whole thing just feels like some 3rd world, soulless provider.

Moved on to Superloop. RIP Internode :,(

it was great experience and solved Soon as I expected. thanks for your time .

I am so fed up with Amber. I recently had a solar battery installed and switched supplier to Amber because with them I could sell electricity back… Read more

to the grid. A very pleasant salesperson called [Name Removed] assured me it would be wonderful and easy. And that was the last worthwhile communication I have had with them despite at least 6 emails to their support team, and to the lovely [Name Removed], asking for help. They send me cute messages asking me how my onboarding experience. I respond, and by now my responses are a little terse, even rude and heading for obscene, telling them that I'm not onboard. They have also three times asked me for serial numbers which I have sent them, three times. Their website shows a response along the lines of 'we're having a huge demand at the moment and may not get back to you for a while.' That while is now about 5 weeks. What it really means is that they do not seem to employ enough people to run their business efficiently - or their business is just a mess. Either way, I WOULD ADVISE YOU NOT TO GO WITH AMBER. THEY ARE ALL STYLE AND NO FOOTBALL. Here's their mission statement - I don't believe a word of it: " In 2018, we launched Australia’s first true wholesale energy provider for Aussie households because we believed that a fairer, more transparent, cheaper and greener energy future is possible today. Today there are tens of thousands of you proving that’s the case - and getting rewarded for leading the way."

There is nothing like booting up to... nothing. No internet. I called RUSH and Jessica's ability to communicate, to problem solve and get my issues… Read more

fixed in record time was hugely appreciated. Im pleased to say that RUSH' service was not my problem- It was Norton 360 that was stuffing my conectivity up. I asked Jessica to help me uninstall it and the procewss was easy- and felt great because it has been humbugging the heck out of me (money for nothin and ...) She also helped me to do a speedtest.net and that proved the other side of thei operation is ... up to speed too, with both upload and download speeds comming in at just under 99mbps, which works great for me. Absolutely I would reccommend RUSH to anyone wanting a reliable, responsive ISP.

Really fast speeds, advanced configurations for power users, fast, prompt and professional service for customers. Probably been the best ISP I've had in over a decade.