Arc Energy Group

Keanna was really helpful & professional. She was explained the terms and conditions calmly and clearly, helped me set up everything I needed, even though it was very late on a friday afternoon (4:59pm). Show details

Nickolas was extremely professional, kind, and attentive throughout the entire process. He was very resourceful and took the time to answer all of my inquiries clearly and thoroughly. Every issue I had was resolved efficiently, and he even assisted me with paying my bill over the phone, making the experience smooth and stress-free. His excellent customer service truly stood out, and I greatly appreciated his help. Show details

I called in with an issue with my log in and account details. Angelica was fantastic and sorted the issue immediately while making sure it was super easy for me to make future payments Thank you, Angelica Dominik Ashe Director Paramount Airconditioning Aust Pty Ltd Show details

Terrible Communication & Service Disconnection Without Notice. We moved into our current address in November 2024 and have never received a single electricity or thermal bill — not by email, not by post. No reminders, no overdue notices, and no disconnection warnings were sent. Before the disconnection, we tried to contact the company by phone,… Read more

but no one answered. The first time we heard about any outstanding balance was after our electricity and gas had already been disconnected, when we had to call them ourselves to find out why.

This is unacceptable customer service. A utility provider should send bills and give customers a fair chance to pay before cutting off essential services. The complete lack of communication and unanswered calls show a serious failure in how this company treats its customers.

Problem with Arc is needing a degree in Bill Management. Very unclear and certainly not user friendly, the only resort is to contact customer service for an explanation, hopefully. Show details

Disgusting company! – This company manages the embedded electricity network for the apartment I live in. The bill was issued today, and it includes a late payment fee. I can't believe it! Show details

Keanna was so helpful and lovely to speak to she was very patient and helped with my inquiry. I required assistance with my portal login and my bill that was outstanding she helped me pay my bill and reset my password for the portal. Show details

Initally some difficulty resolving the matter but once I got a hold of someone on the phone it was quite easy. Note too that I was the one that had accidentally paid off someone else’s bill which had caused the confusion. Thanks to Keanna Show details

I talked to Keanna about the payments of my old and new accounts. She was very friendly, understanding and helpful to answer my questions and sent me the back up documents to verify what she has done! Very good! Show details

Customer service has been incredible. I love that it’s local and super quick, and Keanna was an absolute legend. She let me know that I actually have four months of free electricity for my house. Amazing service. Show details

I called regarding my account and my call was quickly answered. The staff member I was spoke was very professional and my problem was solved on the spot for me. Am very happy with overall service provided. Show details

Angelica was so understanding and helpful, she resolved my issue quickly and did so with a lot of patience and care! Really really great customer service - thank you! I feel very supported and looked after - I’d definitely recommend your service to family and friends and plan to now be a long-term customer. Show details

When I called for my new connection, I had many doubts. Thanks to Jasmine, she patiently explained everything and helped set up my account. really appreciated … Show details

I have called Arc Energy today to set up my electricity and gas for our new apartment. Nick helped me and he was wonderful, very patient and very polite. I could have do it online but I was not sure about a couple of things and when I asked Nick, he was very knowledgeable and answered all my questions. As a retail manager, I know how important is… Read more

to give outstanding service to your customers in this competitive market, and I believe companies should acknowledge their great team members like Nick.

Thanks so much Gilda

Jasmine W offered me quality customer service! It was an easy task but these are the ones that usually go pear shaped; my experience with alternate providers. Jasmine was my first contact via phone and I was most impressed. Thank You. Show details

I rang Arc Energy Group today and spoke to Keanne from customer service. She was so professional and helpful and resolved my queries questions for my account and was done so quick that made me only being on the phone for less then 5 minutes. I would always recommend this company to anyone that wants quick service and professional people that know what there doing. 5 stars for me for company Show details

Reliable service and competitive on prices. Jomelle was very helpful and supported us with price matching competitor rates for our embedded services and Keanna efficiently processed cancellation of our services for when we moved away. Great online billing and usage portal was very accessible. No complaints. Thank you! Show details

I had an excellent experience speaking with Jasmine today regarding my gas and electricity service. She was friendly, professional, and very patient in answering all my questions. Jasmine clearly explained the different plan options, guided me step by step through the enrollment process, and made sure I felt confident with my choices. Her customer service was outstanding. Show details

Keanna was a great help with setting up our gas and electricity and we got through the whole process very easily. All little mistakes were quickly noticed and fixed. Show details

Thank you keanna for your kind support service today for extending my time slot. I really appreciate you wonderful service and nice way of talking with me. Thanks again. DR.ALI Show details

I had a great experience with Jasmine at Arc Energy Group. She was very kind and polite while helping me set up a new payment plan for my hot water bill. Jasmine took the time to answer all of my questions clearly and efficiently, and she did so with patience and understanding. Excellent customer service! Show details

I had a fantastic experience with Nick from the arc energy team. He didn’t hesitate to go above and beyond to help me with an issue. I’m very grateful for his help and have had a lovely experience with arc energy overall. Show details

wonderful friendly service from Keanna yesterday - so helpful ringing my mum interstate to help sort her hot water. and today so helpful for them to quickly connect my father's old account to my mother's and transfer payments across. Happy with the service. Show details

I had some great customer service from Jasmine W this afternoon, she was very thorough and helpful. Jasmine showed great initiative in confirming a response to a question and called back to advise, giving me confidence in achieving my desired outcome. Thanks again Jasmine! Show details

Keanna was very helpful today. Call was answered within 2 minutes. She understood my issue (my tenant had mistakenly organised a disconnection in my property) and the need for urgent reinstatement. She could check the status of the job allocation, explain the process to me and assure me that power would be restored within the working day - which it was within 3 hours of the call. Many thanks . Show details

I am extremely satisfied with Jasmine W's assistance with setting up Unity. She provided clear explanations and guidance. I just started living here, so I was a bit concerned, but thanks to her help, I strongly believe that I can start my life in Australia without any concerns. Thank you. Show details

Spoke with Natasha who was excellent. Worked through my issue and helped address all my questions. Above and beyond. Attention detail , patient and knowledgeable. As a customer service representative Natasha is one of the best people I have ever dealt with in any industry. I am very grateful for her help. Show details

I had a pleasant customer call just now. The waiting was within 3 mins, and the customer service officer were well understood my enquiry and was able to answered me right away. Show details

I rang ARC to connect a new premise, and Natasha answered, she was so nice and helpful in arranging to connect electricity and to start up an account in my business name. She made it a very easy process to become an account holder. Highly recommending her for her politness, friendliness Tony Berry Show details