Flip

I experienced some issues with the speed of my Wi-fi that suddenly started to drop. Luckily, I was able to solve this swiftly thanks to the very knowledgeable customer service. It turned out to be a modem configuration. Thanks Anton for the much needed help ! Show details

I planned to change providers due to low intro price. I called in to cancel and over the phone I was offered a discount and I accepted. Just save the hassle to change and still enjoy the benefits. Thank you! Show details

Anton provided excellent service with a calm disposition and professional approach. He was sooo helpful and I gratefully appreciated his patience and expertise. Thank you again Anton Show details ·  1

Absolutely disgusting company DO NOT USE!!! There are far better alternatives!!! Charged me for 50mps plan but only delivered 25mbps but continued to charge me for higher plan and refused to refund. VERY choppy internet always dropping in and out… Read more

after reset after reset told that I had to buy a new modem. Stay away and go to a company that isn’t so fraudulent!

NBN hasn't been set-up after 1 week, and a site visit was booked but the purpose was unclear. I called Flip and Anie was very helpful to explain what was happening and schedule a different time for the inspection. If there was any communication… Read more

about what was happening with the set up before I called, I would have provided a better rating.

UPDATE: 2 weeks later NBN is still not working, even after a site visit. Received a text from Flip that it is on hold but have not received any further updates after 2 days, and no ETA on when it will be repaired.

I just upgraded to a new 43” Smart TV and needed to get new modem router. Flip technician was extremely helpful in setting this up for me and my seniors plan is still running extremely well. Thanks Flip! Show reply

Not only taking more than 5 days to get the connection working and denying that it was them that was having connection problems. Organising an NBN technician to fix it the next week, then getting the connection working the next day. Flip provided in a 4 month period the worst, hands down, internet I've ever experienced and I've been with a lot of… Read more

ISPs. Regardless of picking a 500/50 plan on HFC and still getting upwards of 450mbs download on average peak times, the ping is absolutely atrocious. Anything lower than 200mbs download and a standard website wouldn't even be able to load without triggering an internet connection timeout.

I also found that repeatedly around each billing period the speed would throttle to absolutely nothing for a couple of days until the bill was paid, then miraculously the speed would go back to normal afterwards. Despite being on direct debit.

As an example of the horrible service you can expect to have; I would load up a Youtube video and the first few seconds would load fine, then the video would stop and buffer and buffer and buffer. Youtube would then downgrade the resolution settings to 480p and then the video would play after some time and struggle to even keep up. Sometimes outright refusing to play at all after waiting 10 minutes. Expect much the same on streaming on a smart TV, mine is hard wired into my modem using ethernet and even that was giving me unwatchable pixilated garbage. I would end up switching to hot spotting my mobile data on 4G and getting faster load times.

I suspect the plan is designed for a large household that doesn't pay attention to usage, to use the excuse of multiple people using the connection to legitamise providing a horrible connection. Since I've got no one else competing for bandwidth and the service has been worse than a dial up internet, it seems pretty transparent.

Flip is also another ISP that says it's providing a month by month service but has essentially a contract break fee. If you churn and burn (switch to another ISP without giving them 30 days notice) aka break contract, they'll still charge you for another whole month, regardless of not providing you with any service once you've switched. Flip also don't pro-rata, so even if you give them the 30 day notice before your next bill is paid, they won't charge you less for your last bill period, so you can switch sooner. Which just means Flip, you're burning your bridges with customers that regularly rotate between ISPs such as myself by providing a bad end point customer experience. I regret not leaving immediately inside the 14 day satisfaction guarantee period.

I am SO impressed with Flip! The price is $10 a month less thank what I was paying Dodo for a slower 15 speed, and when I phoned Flip, I was answered immediately with a quick recorded message, then put through to the appropriate department. This part took more than a minute less than it does when I call Dodo, where I have to listen to an… Read more ·  2

exhaustingly long recording of options. I was informed there were 5 calls in line before me, so I opted to be called back. Within 5 minutes, I had the absolute pleasure of speaking with Wasif. He was polite, kind, calm and easy to understand, which was a pleasant change from Dodo. And he told me my WiFi, which I signed up for last night (a Sunday) was all set up; that there was nothing further I needed to do! It was that simple! He told me I have a 2 week grace period to see if I like the Flip service, and if not, I can cancel with nothing to pay. I assured him that won't happen. Thank you so much, Wasif, you were so lovely to talk to. And thank you Flip. I'll be recommending you to all my friends and family. It only takes a moment to be kind and keep a customer (like Wasif), or a moment to be rude and lose one (like other companies' customer service representitives)

It appeared that I was not receiving the full 500 mbps downloads when doing speed testing on my wifi connected devices. Flip staff immediately sorted out my modem, a Telstra LH 1000, and migrated all my devices to the 5G band. However we were still not getting 500mbps on the wifi divices. We were getting in the mid 400’s. I do have several devices… Read more ·  1

with Ethernet connections but to know what speeds they were getting was impossible. It didn’t help that my computer and iPad didn’t have an Ethernet port.

During this time Flip staff were outstanding, supportive, understanding and knowledgeable.

In the end I purchased a usb to rj45 adapter. Lo and behold I was getting over 500mbps at both the router and the Telstra modem. Following further analysis and discussion with Flip staff I was advised that given the number of wireless devices on my network I didn’t have to worry about purchasing a newer modem as mine was doing a great job. Good news as there was $200 I didn’t need to spend.

In conclusion I can always say that I have never regretted switching to Flip.

I was extremely pleased with the way Wilson T assisted me with closing my account. Flip Connect has provided me with excellent service over many years with hardly ever a glitch. It's just that I found a much cheaper provider and decided to give them a try. If it does not work out, I'll be back to Flip in a flash! Show details ·  1

Prices are very reasonable but major plus is speed and quality of customer service. When I had difficulty with modem ( no fault of Flip) I was directed through process step by step then assisted in changing from 4g to 5g network at the suggestion of operator. All super efficient with minimum delays. Best internet service I have ever experienced. Show details ·  1

I was very pleased with the assistance Anie gave me today. It made life a lot less stressful today due to clarifying what I needed to know and do about my issue. Thank you Anie! ☺️ Show details ·  1

Great service from Flip. I did not have to wait very long on the phone for my call to be answered. DeeJ was extremely helpful and contacted others to help with my billing question. Extremely satisfied with the level of service provided by DeeJ and Flip. Show details ·  1

DJ and the team were fantastic at outlining the various options for my internet service and changes I wanted. They explained clearly the process, costs, T&C's to support my upgrade and NBN ''fibre to the premises with associated new router and technician attendance. I have always received excellent and prompt service from all sectors and staff at Fl!p. Show details ·  1