4,219 reviews
I originally wanted to signup for exetel but then found a plan with another provider that was a lot cheaper and was able to bundle with my mobile plan. So I cancelled after a day of the initial sign up process. When I tried to make the switch, I was told I needed an AVC ID. I assumed that I needed an active connection and made another order. I… Read more
then spoke to an agent who advised the ANC ID for my cancelled order. I then cancelled the new order with them without any issues.
I had the opportunity to talk to Shirantha A. Very professional and helped me with the switching to the best plan available and make me familiar with the new updates in the app about bills and reporting issues.Great work exetel Show details
Very kind and helpful technician, he clearly explained the steps to me so that I could follow from home. We found out why my connection wasn’t working and found a way to resolve it. Show details
Reviews with attachments
Great internet provider, had some issues just recently with the internet dropping out, turns out it was my modem and the tech support staff “Top” did a amazing job helping me narrow down the issue and resolving it quick, I don’t usually leave reviews but he was very knowledgeable and very helpful and friendly, thank you. Show details
Dear Team, I would like to express my satisfaction with your internet service. The connection has been consistent and reliable, and your customer support has been helpful and responsive. Thank you for providing a quality service Show details
Had issues with slow speed on my NBN which was identified quickly by the team member Fabian. He assured me to have the service up and running soon. With some accurate information from me about the symptoms Fabian was remotely able to liaise with NBN and trouble shoot accordingly. I was kept informed about what was happening when I was on hold. It was a quick and desired outcome addressed in a professional manner. Show details
I have been experiencing trouble with my Internet, shenith did his best to assist me in working out the problem. We reset the router and the modem, and it did prove to get a faster, download speed, but still very slow to what it should be, which will need further investigation after a few days. He was very patient and thorough. I’m not very… Read more
computer savvy, but he did his best to explain. my first download speed was 14.7mbps after resetting it was 256 mbps, although it should be around 650 to 850. Call back in a few days to see if it is any faster. Thank you for your help.
Exetel's The One Plan offers a fantastic combination of speed, reliability, and value. I’ve been using it for a while now, and I’m genuinely impressed. The connection is consistently fast, making streaming and browsing a breeze without frustrating interruptions. Plus, there's minimal downtime, which speaks to its reliability. Customer service has… Read more
been responsive and helpful when I've had questions, further enhancing the overall experience. For anyone looking for a solid internet plan, I highly recommend Exetel's The One Plan!
The images are based on what it would be like if 5 devices are connected and these tests are done on a Wi-Fi 5 adapter not the standard Wi-Fi 6
Excellent and very happy. I will continue to use exetel Show details
Had issues with speed but it turned out that my laptop was the issue. Show details
I have been with Exetel for over a decade and their service has been excellent. I have been participating in the ACCC/SamKnows broadband monitoring scheme and they always report that I am getting what I paid for (see their attached speed graphs) so I have been very happy with the speed that I got. In particular, there have been no evening speed… Read more · 1
issues.
Also, their service has been excellent. Anytime there was any issue, I was always able to get on to someone who was able to sort it out.
Because I am moving, I have to cancel my broadband and the process was simple and straightforward. I'd like to shout out Ameera from Exetel who was extremely helpful.
Very happy with service (HFC connection). Was sceptical about the CG-NAT but haven't had an issue. Set-up was easy, app is user friendly, speeds are consistently 500mb/s down + and 40mb/s + up, even in peak times. 9ms ping in Ringwood Vic. Highly recommend at this stage. I just hope that as this plan becomes more popular, they continue to invest in their network to keep up with the demand so speeds stay good. Show details · 1
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Great customer service Thank you. Great experience Excellent service Good man Good job Well done Show details · 1
Issue with the speed Paulo has helped me out to get speed above 50 mbps Show details · 1
Called re not able to attain 500Mbps as per my account. Problem was resolved quickly. Waiting time in queue was not too long. I Show details · 1
BYO modem. Instructions provided by EXETEL online did not clearly address my modem and I could only get NBN 100 speeds and even with my tech smart son we could not get it working correctly. After contacting technical support, they identified the one setting in my modem that needed changing. I now get in excess of NBN 500 (549 Mbps at 8:20 pm on a Tuesday in Brisbane) Show details · 1
Was only on the phone for 4 mins… no long hold music… and in under 4 minutes I was able to arrange my connection to move house. I’m floored at how efficient that was. Show details · 1
Helpful and good money for nbn plain 80 dollars thanks Show details · 1
Latest follow-ups
We were not receiving calls but we were able to ring out. Èxternal callers did not hear the ring tone (just silence). Within a few seconds their phone would disconnecrt without any sound indication. Mitesh (the Exetel Agent) was able to observe a… Read more
live demonstration and was able to correct the fault by changing the server i/o settings. We will now continue to monitor the situation for the next couple of days. Thank you for your exemplary help! Best wishes Chris
Follow-up · 2025-03-24 CDT The fault has re-occurred. My son tried to ring from his mobile last night--no ring tones were heard. He had success on his forth attempt--I have just now tried to ring twice without any ring or connection. We can still ring out and speak with others without any apparent problem. Judging from our previous experience there may be a problem on your server I would appreciate a final resolution to this problem. Regards Chris
Switching to Exetel was about as easy and straightforward as I can imagine - and The One (their plan) is a perfect match: unlimited data / same rate every month / no lock-in / no fine print. Exetel's brilliant AI (a big shout-out to Mo!!!) answered… Read more
all my questions about the plan & the fibre upgrade NBN told me was available. Do I want Mo to start the sign-up? Hell yeah - they're going to up my down speed by a factor of 10, for zero extra cents!
The sign-up process was completed in seconds, entirely in my chat session with Mo. Moments later, it asked me if Friday morning was a good time for the NBN upgrade (it was Sunday).
In the days before the upgrade, I received appropriate & useful comms from Exetel & NBN. Not too much, nothing confusing, nothing contradictory. Zero fright factor. (Nice work by the respective comms teams.)
The very pleasant NBN guys turned up exactly on time and completed the upgrade in a couple of hours, exactly as advertised (I rated them 10 on everything in my NBN post-upgrade survey!).
I restarted my router to initiate my Exetel NBN service & hey, presto... Speedtest improves by an entire decimal place: from 54 Mbps to 540 Mbps. I know downlink speed is far from the whole story, but a 1000% boost was noticeable immediately.
Since then, Mo has also changed an obscure (but important for me) technical property of my connection profile & given me some helpful steers on other aspects of my connectivity.
Love yer work, Exetel!!!
Follow-up · After a month, Exetel's speeds remain very satisfactory. As I'd expect, the down rate varies more noticeably with the time of day anywhere from 430 Mbps during PM peak, up to 530 most other times. Up tends to hover consistently at about 46 Mbps. Latency is a pleasing 2ms most of the time. I'm not aware of any unscheduled outages since switching… Read more
Absolutely rubbish in Ashfield NSW, leaving them for the 2nd time to go back to Aussie. Their app is totally garbage as is their customer service via the international helpdesk. Anyone that offshores support looses my vote. Show details
Follow-up · Absolutely rubbish. Thankfully I got most of my money back because no one should have to pay for the terrible service Exetel provides. Since moving to Aussie Broadband, I've not had one outage which is surprising given all the Exetel notifications were 'NBN work' - 3 months it took and it still wasn't ever fixed. GOOD RIDDANCE!
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Positive reviews
Dilum Kalbnowola helped me reconnect my internet modem. He was very helpful and patient in the explanation talking me through each intervidual step. He was amazing and calm. Thanks for your help l appreciated the professionalism Dilum used throughout the whole time. All connected and happy. Cheers Mark Show details
Arun has distinguished himself from the rest of the muppets at Exetel with his demonstrated respect, his complete honesty and his competence in resolving this debacle urgently. Show details
Shihab assisted me with my questions about setting up global roaming on my mobile phone and also international call charges. He was very well informed, explained the information clearly and behaved with great courtesy. Talking to a human being was much better and quicker than trying to extract information from the Exetel AI chat bot, which was unable to even confirm me as the account holder. Show details
Negative reviews
Exetel ended my service without my authorization and continues to send me invoices and payment reminders. I have spent weeks explaining the situation via multiple calls and emails . Every time they sounded very understanding and acknowledged their mistake. Yet the next week they send me another message saying I owe them money. Do I have to talk to every single person at Exetel to set things straight with them? Show details
I moved to 500/50 about 6 weeks ago and all was good with over 500mbps download and about 50mbps upload but on the 18 March, I received a message that therre would be some naintenance happening. Since then I have had around 68mbps download and 1,86mbps upload. I couldn't call I could only get AI chat box last Friday, apparently this plan does not… Read more
allow for human phone calls and after they tested their end told me all was correct so it must be my router and equipment. I said it wasn't as I know my equipment but they couldn't help any further. Today, Sunday I checked speedtest again and no change so I changed to another provider and had my connection changed within 5 minutes with no downtime. Speed test then gave me 520/44, so nothing wrong with my equipment and they were lying to me Exetel and I had been with them since 3 months of them starting business... about 20+ years. They can't talk to their customers anymore then I can't do business with them. BTW.. I'm 72 and they would only deal in long, fast AI text messages through their phone app, which I could hardly read, so goodbye, Exetel. Try and treat your long-term paying customers better.
Hi Joy, We regret the inconvenience caused. Please DM your… Read more
Extel has been such a disappointment. Scummy business practices and terrible internet connection. We changed our plan to Superloop because the internet kept dropping out. They are charging me $80 plus $37 for cancelling, which was supposed to be a NO LOCK-IN CONTRACT but turned into a 30-day notice to cancel. Would not be recommending Exetel to anyone. Show details
Hi Shafiqur, Apologies for the inconvenience. DM your… Read more (+2 replies)
Recent reviews
Vimangsa was a great help getting my internet operating again. She was very patient and made me feel that she would not let me go before the issue of no internet was rectified
Anjala was tremendous in helping me with an unfortunate situation I have been forced into. Thank you Anjala, if only all representatives were as caring and kind and helpful as you. Show details
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Hi there, We apologise for your experience. Please DM us… Read more (+2 replies)