9,955 reviews
Fantastic communication from Aussie Broadband. The guy who installed was professional and discussed everything before starting. Did a clean install. Showed me both photos and each box installed. Cannot fault any of it. NBN has been faster without dropouts. Will be recommending. Show details · 1
Set up super easy. Products work as described. A little surprised that I had to cancel my previous ISP. Whenever I have changed provider the transfer and cancellation was handled by the new ISP. Very happy overall Show details · 1
long overdue thank you for your support ,brought a new router system and it just didn’t work ,i have worked with IT but this stretched me ,you guys helped me through your network of specialists ,not once or twice but probably 5-6 ,and with your help ,me local,you helped me to get the best of what i have ,thank you . great support congrats to you all Show details · 1
Reviews with attachments
Free Fibre upgrade was a breeze with AB. NBN techs arrived as scheduled. Did a very good and clean install inside my Rack! The new NTD is nice and small now. Would note I did hire a private cabler to create the internal fibre pathway in my ceiling to have the NTD where I wanted. AB are offering a free upgrade which does not include complex installs as NBN techs won't go inside your ceiling for safety reasons. Show details · 1
I've been with Aussie for a little over 3 years now. When I had a 1000Mbps connection with them it was always around 950Mbps even during peak times. Currently I have a 500Mbps connection (downgraded to save a bit of money) and it is regularly around 540Mbps. Independent DNS tests I have done have shown that Aussie's DNS servers are the fastest for… Read more · 1
me to worldwide locations. Never had dropouts (other than rare scheduled maintenance of course, which I get plenty of warning for and are done during off peak times). Always had good customer support experiences with them too, I like the fact that all of their staff are located in Australia. They are very transparent and open about everything. Only con is that they are slightly more expensive, but all of the above makes that worth it for me.
Very fast and efficient process. No hitches. Excellent communication. Not the cheapest in the market but has a good reputation & Australian Call Centres with fast & friendly service. Only connected yesterday. Download speed between 50 and 51 but upload speed well off the mark at between 4 and 5 when it should be 20 but my uploads were negligible in the 24hrs so we need more time to assess. Overall could not ask for more. Well done Aussie Show details · 1
Team members Dylan was pleasant, very knowledgeable and patient and explained everything. Help line pleasant and very helpful 2nd call assistance with connecting the modem very pleasant and helpful Show details · 1
I recently upgraded to Aussie Broadband’s 500/50 Fast Fibre NBN plan and the entire experience was outstanding from start to finish. From my initial phone enquiry, the customer service team were knowledgeable, patient and clear in explaining my options, with no pressure or upselling. The upgrade process itself was seamless, with clear… Read more · 1
communication at every step and realistic timeframes that were actually met. Installation and activation were completely pain free, with everything working exactly as promised from the moment the service went live. It was refreshing to deal with a company that values professionalism, transparency and customer experience. The speed and reliability of the connection have been excellent, and the process to get there could not have been easier. I would confidently recommend Aussie Broadband to anyone considering an NBN upgrade.
Yesterday I received my Eero 7 pro modems. Attempted todo self set-up,ran into problems. I rang Aussie Broadband and I can’t paise the technician Tyson who assisted me complete the set up very quickly. Now with the new modems we are receiving very improved download speeds on our FTTP NBN connection. Thanks again for great service over the past 15 years. Show details · 1
Aussie Broadband service was excellent. Had communicated with them twice before taking the plunge to join them. The consultants were not hard selling and it was just comfortable dealing with Aussie Broadband. Was informed about the Black Friday sales and to wait for them. Decided to join the 100/20 speed as it was cheaper than the 50/20 speed, at… Read more · 1
least for 6 months anyway. The 50/20 speed is more expensive than with other ISPs but you pay for the excellent service and it’s well worth it. We received the modem yesterday. It took all of 5 minutes to set it up. We are getting a faster speed than with our previous ISP, possibly due to the TP-Link modem that was supplied 2 years ago. The Aussie Broadband modem is a Netcomm one. It was just plug and play and scan the QR code to get the wifi going. We have hard wired the main computers to the modem router and we are getting a speed of 47mbps. Our maximum line speed is 50. Upload speed is still limited to under 8mbps. We might have to change to a Cat 6a cable rather than the Cat 5 cables that we had. Two Cat 5e cables were supplied in the box as well as the cable for the DSL line. The wifi speed is a little less at about 36-42mbps but much better than the 25-35mbps speed that we were getting with the previous ISP. The Aussie Broadband app is simple to use and a mine full of information. I would recommend Aussie Broadband to anyone who would like a first class service.
After some hiccups which was not the fault of Aussie, our fast HFC connection is up and running. Connection is solid and have recorded speeds up 547Mbps. It's good to talk to a support person with an Aussie accent! Show details · 1
Amazing customer service and seamless transition from our old provider. Show reply
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Absolutely ridiculously easy to sort out. Came and hooked me up with fttp within 2 days of initial query. Super professional and no hastles at all was connected immediately and have solid 500+ downloads. Using 3rd party website. Couldn't recommend these guys enough. Show details · 1
Consistently fast especially during the peak period of use 7pm - 11pm Show details · 1
Very prompt helpful staff, patient with client, issues and installation of modems completed promptly Show details · 1
Started my application on Saturday morning at 8am, my line was migrated and up and running by 10am. Getting my actual line speed which my prior telco (who had kindly leaked my personal details previously) couldn't get right. Added bonus I can use my router of choice (Netgear RS600) without it being hobbled by some overpriced locked down telco router and having to deal with double NAT issues Show details · 1
My Aussie broadband help connections for NBN and fast Internet thank you Show details · 1
The internet is fast and now even faster. I’ve had no drop outs since I went FTP and works perfect with my Google nest. My only gripe is it’s expensive compared to others but it may be the superior service. Always had good tech support too. Show details · 1
Latest follow-ups
Customer service excellent -the queue and waiting time horrendous- May I suggest when customers are in line waiting to be answered can you please state -the number you are in the queue and approx wait time. Show details · 1
Follow-up · So far all good, reliable on speed and connection was easy to plug it all in -
Have been client of ABB for 9 years after ditching the big T. Noticed a simple problem with mobile phone and was waiting on phone for over a hour yesterday waiting and today another half hour. Sent an email online to ABB - no response. Called in to… Read more
their Traralgon office today 20/2/2026 and was very politely told they are not providing support for non-corporate and non-business clients any more. Called in to the local Optus store to discuss change over. We have 2 mobiles, VOIP and fast NBN. Salesman was beside himself and could not believe that residential services are no longer serviced. WHAT!! Did this really happen today? Is it true? Looks like ABB has dropped the ball big time. We residential clients helped build ABB, now we are ditched? In the past ABB has been brilliant and exceptionally helpful. I have even left rave reviews online. So sad. Sorry ABB management, but you have made a real mistake especially after the recent take overs. Were the shareholders asked for their opinion? By the way, I found the problem with my mobile and changed one small configuration - not bad for an old geyser eh. Looking for another provider..... :-(
Follow-up · I have received an apology from ABB suggesting that they did indeed drop the ball on this one and it may have been just the one representative who made a mistake. Meanwhile, I have not changed to OPTUS, they are well out of my league in costs and services provided. I choose to stay with ABB for the simple reason that they are not too big to offer… Read more
Polite support but that means nothing when the service offered is so inefficient. My history with this provider (all documented): I was planning to move into a new house on 19 February, so on 11 February I placed an order and paid for the connection… Read more
of a new house + first month (specifying 19 February as the earliest connection date). On 12 February, I contacted live chat to ask when the technician was coming to connect us – and the support person explained that the earliest connection date means that ‘your order will only be submitted … by 19th Feb and an appointment will be booked after’. That seemed rather strange, so I asked to remove the earliest connection date limitation. I breathed a sigh of relief – good that I decided to contact support! The same live chat person then told me to wait for another full four days for an update with an appointed. I waited four days – nothing. So on 17 February I contacted the same online live support to check what was going on – and my connection was instantly booked on the 24th! I asked why nothing had been done earlier – no explanation. If an online chat person can book my connection on the spot, why not do this back on the 12th – when I first called (or at least during the period I had to wait)? Nothing. I called the connections team immediately. 39 minutes on the call (mostly listening to music) – no explanation, only repeating that at this point they cannot book me for anything earlier than 24 February. Utter disappointment at the complete lack of any promised action without pressing the provider. The best part? Minutes later I received a confirmation that my house would be connected only on 25 February – i.e., one day later than the day given just minutes before! Not sure if this was done out of spite – I certainly hope not. But I am really disappointed. After so many positive reviews online, I had hoped this would be a more expensive, but reliable provider – yet only the former seems to be true. As for positives, the support staff on the call was polite. But without internet, it does not really matter, does it? I will be switching provider – after all, it seems Aussie Broadband only started acting on my order just now.
Follow-up · I am finally connected and bump my rating up due to the efforts of the support and complaints teams - particularly Jack, who was incredibly helpful throughout and organised a wireless SIM internet option as a temporary solution. I cannot give full stars due to the delays involved (I was only connected on 20 March), but I must acknowledge that some… Read more
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In-depth reviews
As an Australian customer using this service, I strongly recommend that people think very carefully before signing up with Aussie Broadband. In my experience, this has been one of the worst internet/phone providers I have ever dealt with. The way the billing system is set up feels incredibly unfair to customers who are paid fortnightly. Payments… Read more
are taken on the exact same date every month, which means that if your pay cycle doesn’t line up perfectly, you are almost guaranteed to be hit with failed payments and late fees.
I have personally been charged repeated $5 failed-payment fees because of this, even though the issue isn’t that the money isn’t there, it’s simply that the billing date does not match the way many Australians are actually paid. After a while, it starts to feel less like a mistake and more like a system that punishes customers for something completely outside their control.
What makes this worse is how quickly the fees add up. Instead of feeling like a customer, you start to feel like you are being penalised every single month just for trying to use the service.
I normally don’t write reviews like this, but people deserve to know before signing up. If you are paid fortnightly or don’t have a perfectly consistent pay date, you should be extremely cautious about using this company.
Hey MrB G., thanks for reaching out about this. … Read more
I have been sent on ap wild goose chase for four months with Tangerine. Close to midnight in desperation with urgent matters to attend to while my dysfunctional account with Tangerine was suddenly suspended, I called Aussie broadband to transfer providers. The man I spoke to was fantastic! 2 hours later I've switched providers, paired down to… Read more · 1
what I really needed that works. Verses an overloaded bundle in the lats provider that made my life hectic for 4 months. Clear communication, the intelligence to understand what I need and the capability to make it happen and clearly explain everything made it a really fantastic experience. . I wish I'd written his name down, because the man is great at his job, especially working late at night in an urgent situation for me. I'm seriously impressed! This dude deserves a raise!!!! If you've been screwed around by Tangerine, I highly recommend switching to Aussie Broadband-) the customer service is an exemplary relief and the ease of switching providers was pa life saver. Highly recommend.... I just wish I could help advance the career of the guy I spoke to. He was a gem!
Aussie Broadband are the best by far. I needed a NBN tech to come to our new build to install the fibre optic and utility and connection boxes. NBN had the house as having existing equipment due to the previous house having fibre connected, but it was removed due to the demolition of the previous house. I tried 3 internet service providers over a… Read more · 1
3 week period ( one is a major ISP ) who achieved nothing in this time. So I rang Aussie Broadband, spoke to a very nice sales member who understood the situation and 20 minutes after the phone conversation, I had the date for the arrival of the NBN tech which was in 6 days time. Being so close to xmas, I was surprised but very pleased that Aussie Broadband made this happen so quickly. Their web site was the only one that said that fibre was available but a NBN tech was required, none of the dozen ISP's I put my address into said anything about needing a NBN tech. Only a few minutes after the NBN tech had finished the install, I received an email from Aussie Broadband stating the connection was alive and ready for use. The speeds are excellent and surpass the advertised speeds of the 500/50 plan that I am on. So the old saying is true, you only get what you pay for, but with Aussie Broadband you get excellent service from highly trained staff that know what they are doing at a very competitive price. Avoid the frustration of contacting other ISP's who cannot get the job done and go straight to Aussie Broadband for your internet. I wish that I had contacted them 1st and I would have avoided over 3 weeks of continuous phone calls and frustration that I had with the others. Thank you Aussie Broadband.
Recent reviews
We go away regularly so are always canceling our service then reconnecting when we return . This process is very quick and easy with Aussie Broadbabd, unlike other providers Show details · 1
Aussie Broadband made moving house a painless experience. One phone call and a seamless transition from one house to another. Couldn’t ask for a better result. Show details · 1
Swapped several years ago to AussieBB after very poor experience with Telstra. The support team at Aussiebroadband are consistently helpful and friendly. We recently swapped to NBN to the house and support staff talked us through the set up in the house - clearly and patiently. Would highly recommend them as providers! Show details · 1
Would Rate them 5/5 if it wasnt for the fact that they are $24 more expensive on the 2000/200 plan than Superloop. Would change but dont want to go through the hassle of changing my email addresses. Also the switch from 1000/100 to new hardware and the 2000/200 plan appear to have had hidden charges as I appear to have paid double the first month (or the switchover page was not clear enough) Show details
Hey Tony, thanks so much for reaching out. … Read more
When ever I have contacted Aussie I have always received excellent service and as I’m not as tech savvy as the younger generation Aussie has always assisted me with courtesy, respect and at a pace that I am able to comprehend. In a world where customer service is slowly disappearing it is such a pleasure to engage with a company that still rates customer as a priority. Show details · 1
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Hey KRB, sorry to hear about this experience.… Read more