Tangerine Telecom

Tangerine from the get go has been an awful experience. I started my NBN Speedy account 10 days ago and received my modem 3 days after. I quickly setup my internet and realised it had not been activated yet. The next day I got an email confirming it had been activated, however the dsl light would not turn on and there was a sync problem. I then… Read more

called the Tangerine technical support team to understand what was occurring. They then told me it was not activated and transferred me to the activation team. After being on the phone with the activation team for 40mins, I got transferred back to the technical team who told me it would be fixed within 24 hours.

The next day it still did not work and I called back again. I was then told it was activated and should be working, I got transferred to the technical team who told me it is pending activation. I then asked for an NBN fault reference number as it was clearly not working. They told me they cannot give me a NBN reference number as there is no fault and it just needed to be activated. I explained I have an email stating it is active and have had multiple conversations stating it is active.

I have called up 4 days in a row and this issue is still not sorted, I will be cancelling my service before it ever started. This was the worst customer service experience I have dealt with.

I changed from Telstra and got the tangerine EERO 7 modem and it was very easy to hook up. When I spoke to the lady on the phone. She was very patient and amazing Alex Tomagan the guy who set it all up for me on the phone in the beginning was very patient very kind and lots of information which I found fantastic even from getting the delivery.… Read more ·  1

Everything was very easy. My Internet is super fast and my mobile phone connects to the Wi-Fi when it would never do it with the Telstra 5G box I always had to use my data so I’m super super happy and the price is so much cheaper than the Telstra plan thank you so much tangerine. I’m so happy with my choice to change and I have been a Telstra customer for a long time, thank you so much very very happy.

Fabulous service on the phone, very helpful. Highly recommend this service and will recommend to other people. Show details ·  1

Vin and Ben were extremely helpful, patient, and professional throughout the call. They explained everything clearly and made the process easy. Show details ·  1

Tangerine made switching to them as our broadband provider, including FTTP connection, quick, easy and seamless. It required very little effort or stress on our part even though it took a few weeks for the NBN appointment to happen, which is usual. We are now getting great internet speed, no more dropouts and easy online account management for a much better price. Happy customer so far! Show details ·  1

After a little bit of a rough start, these guys have turned it around completely. They were a little difficult to get into contact with to start, but they were also quick to escalate the situation and even offered to call me. After being connected with a very helpful tech. She was able to get me connected within a 9 minute phone call. Since being connected has been flawless so far. Show details ·  1

Internet has been reliable since i joined 7 months ago. No drop outs which is good. No issue and staff were helpful and the waiting time wasn't too long. The speed of 50/20 is accurate. Overall with Tangerine, im satisfied with speed, no drop outs, and good customer service. Show details ·  1

You won't find a faster better deal at the moment. Fast speeds no drops outs. Works as an ISP should. Very happy with my service. Would definitely recommend. Show details ·  1

I swapped my mobile and NBN connection over to tangerine I love the fact that they answer the phone that easier to communicate with and Manny was so good in understanding my needs Show reply

Manny is an asset to tangerine because he made sorting out payment easier thanks Manny Show details ·  1

I installed NBN technician came and fixed the net on 2nd attempt since then I am happy with the service, connection and speed is great I did not feel drop outs since repair. Show details ·  1

Worst service i have had in Australia! Poor connection! Charged for first month no service! Show details

They emailed 'exciting news' about change of their network provider. One page of marketing nonsense instead of addressing technical issues that may arise. These days you do not expect competence in any communication, or maybe they have a condition with which they won't even pass the Sally–Anne test. I spent time filling their online form asking… Read more

whether my IPv4 will change, but after clicking the Submit button there was no any indication whether they received anything, and no confirmation email. These days a kindergarten would do better. Followed their advice to use WhatsApp, and the same level of competence there. No wonder they lost customers' data some time ago. Attached is the end of that rather fruitless conversation.

I signed up with Tangerine for a new NBN connection on 7 August 2025 and paid in advance. The advertised offer was $68.90 per month for the first six months, starting from the first day of activation. During the order, I clearly requested that my service must not be activated before 18 August 2025, and Tangerine acknowledged this request. … Read more

However, my service was activated on 14 August 2025 without my consent, four days earlier than agreed.

Later, in my second billing cycle, I received an extra invoice of around $25 without any prior notice or approval. When I contacted support, they said it was for “aligning the billing cycle”. Even after calculating the actual days used, I found that I was overcharged.

Then, on what should have been my 5th month, instead of charging the discounted amount of $68.90, Tangerine issued a full bill of $88.90, even though the promotion was meant to be for six months.

At this point, I lost patience. Their support responses usually take 3–4 days, and the billing mistakes kept repeating. I decided to switch to another NBN provider immediately.

Even after leaving, Tangerine kept sending invoices. They later amended one invoice to the correct amount, but this was not done promptly, and by then I was already connected with another provider.

Now, when I log into my Tangerine account: • It shows no active NBN service • I cannot open new support cases (error every time) • I cannot reply to old support tickets • My previous open cases were never properly resolved

So I am still being chased for money, but I cannot even contact support properly through their system.

Overall, this has been a very frustrating experience: • Activated service without consent • Repeated incorrect billing • Poor and slow customer support • Broken support system after cancellation

Based on my experience, I would not recommend Tangerine. Be very careful with their billing and keep all records if you decide to use them.

If I could give zero stars I would have. If you have enough stress in your life, don't choose this ISP. I have been with Tangerine for years, also helped other friends and family sign up to them too they started out good for all of us several years ago but like all fruit this tangerine has gone bad. In my case even after fttp installation… Read more

testing with low latency and a new modem (no difference btw) download speed is never good, so I upgraded to their 500mbps plan to compensate, most of the time lucky to be a 10th of what I am paying for, just tested at 43mbps and 45mbps. Customer service replies after days with nothing helpful and closes the request, calls to them have massive delays and at times get cut off and their billing via direct debit doesn't take the money in the bank account and they keep adding default fee's. I have tried to sort it all out for far too long but no luck. Who has time for this? Just signed up elsewhere and others I know which are having issues will no doubt follow.

My contract is NBN 500/50, but the speed in the morning only 80/43. scam, don't do let them earn your money. Show details

The mobile plans are good, but their offshore customer service is TERRIBLE. A simple technical issue took weeks to resolve, at some point I lodged it as complaint to get it moving - it still hasn't been finalised due to the incredibly low level of… Read more ·  2

training and customer support skills even of "senior" agents. When will Australian companies understand that we want highly trained customer support in AUSTRALIA - not offshore, in some Asian country?