Subaru Dealers

Subaru Australia will only replace right leaking shock absorber in 2022 Forrester and not the left under warranty as they say it is weeping. All mechanical advice from a Subaru specialist, NRMA technician and Tyrepower say both should be replaced and have a wheel alignment. Good way to save money, so much for 5 yr warranty. Show details

I would give Subaru Essendon zero stars but it’s not an option. Their customer service agent was patronising, and unapologetic for having my car from 7:30am-12:10pm and not having time to look at it. Apparently I was being unreasonable and my expectations were too high! Even my calls to Subaru Australia were answered with a ‘don’t care’ attitude. Very disappointing. Show details

Trinity Auto Group Subaru - earlville . Avoid this dealership. In fact all Trinity Auto Groups. Have now purchased three cars from this group. After sales service is non existent. Took our 12 month old Outback in for its first service. It’s done 9,000 kms. Went to pick up - told car was unroadworthy due to bald tyres on front. They… Read more

said the lodged a claim with Subaru but we would need to pay for new tyres to be fitted until claim was sorted. Nearly $600 for two tyres. Left the car there. Are many phone calls that were not returned. My partner contacted dealer principal who said he had sorted it out with [Name Removed] - Service Manager who would call by the end of the day. No call came. I finally contacted this [Name Removed] and got stuffed around and cut off before speaking to him. He denied knowing anything about it. Then called me back and said it’s normal wear and tear. Nonsense. to cut a long story short. It’s now a week later. We are still without a car and no one will return our calls. Even though we finally weakened last week and told them to fit the tyres which they said they had in stock. Then rang back and said they didn’t. TOTAL LYING MORONS

I am an owner of Subaru XV. The car has been bought brand new from Llewellyn Subaru Booval, Qld – three years ago and serviced by them. Subaru’s are known for good quality and reliability. My car has developed a problem with the electronic… Read more

locking system. The system works one day and does not on another – completely at random and with not obvious reason. There are also misleading messages on the dashboard. During my yearly service with Llewellyn I reported the problem, however the mechanic was unable to find the reason. I was advised to take photos of the misleading messages to proof of the problem existence.

The photos were taken, and I booked the car for the service. I must mention here that my previous relation with Llewellyn Subaru – Booval were very positive.

This time it was completely different. I was met with a very arrogant and disrespectful customer service officer. I am a serious person in my 70-ties with more than 55 years behind the wheel and I expect to be treated in a respectful way by others.

While asking for the duration of the service, I was told that I had to leave the car for the whole day for testing. When initially booking the service, I was not told about that requirement. My wife badly needed the car – she was on jury service for about two weeks. Even more I was told that I had to pay “testing fee” of around $190. My car is still under the warranty till 2027. The customer service officer informed me, that the money would be returned to me if the mechanic would find the reason for the problem. At that point I felt very uneasy – I, the customer was not trusted by the service provider. I was told to pay for my service when my car was still under warranty. It was indirectly suggested to me that my problems were imaginary but at the same time they wanted me to believe in their ability to find the problem. They did not believe me but wanted me to believe them – very strange situation. I have to mention, that I have provided them with the photos of the misleading screen shots – proving that the problem existed. The customer service was very bad.

Finally, I asked the person attending me to adjust some data on their computer. The answer – someone would fix it when you rebook the visit, and we see you in the future. Definitely, it is not the way of treating the loyal customer. (My story could be easily verified).

Michael D.

Zee Pasaribu from Sydney Subaru was fantastic and a pleasure to deal with. He was attentive, provided accurate and detailed information, was not pushy unlike many other car salespeople I have dealt with. He followed up with information i had requested and had everything ready for me on time. I would highly recommend asking for Zee if anyone in the Sydney region is interested purchasing a Subaru

Berwick Subaru were extremely professional, comprehensive , in depth knowledge of all car features. Nisrine provided top notch service, was efficient and a great asset to Subaru Berwick. We can definitely refer friends and relatives to purchase from this dealership. Show details

We purchased a brand new Subaru Crosstrek from Crossroads Subaru Glendale. Our salesperson Josh was absolutely amazing to deal with. Nick in finance was also fantastic. They run like a well-oiled machine. The finance was sorted super quick and Josh had the car ready to go on time and ran through a tutorial with us. We would definitely buy from these guys again Show details

AVOID THIS DEALERSHIP. I have been very excited about the arrival of the Outback Wilderness. Called the dealership, booked a test drive, got email confirmation and told they would contact me if anything changed. Went to dealership a few days ago and confirmed test drive. I took the day off, turned up. NO CAR. I was told the booking should never… Read more

have been made which is just an excuse because I had checked, in person, a few days before. A waste of me taking time off work which is an expense to me. This is the same dealership who told me I needed 4 new tyres on my current Outback even though they had only done 20k km. Took the car to Bob Jane who said the tyres had at least 30k km left on them. Let that slide but now this. Will look for another brand

Just had my Subaru Outback touring 75,000 service at Geelong Subaru, I was informed that it would cost me $900 , I mentioned that it was a bit expensive and was informed that it had to have the front and rear diff oil changed. Well when I went to pay for the service and he itemized the things that they had done he didn’t mention anything about the… Read more

diff oil change, so I mentioned that he told me that it would be done only , to be informed not all models have it done . So I said that it was false info that he gave me , and the reason why it was more expensive than any other service I have had was because they changed the radiator fluid. Well Subaru I still have two years warranty on my vehicle and I will never take it back to a Subaru dealer again for a service, you should be ashamed of the way you treated me ( the service manager out of good will gave me $50 discount)

I have been a loyal customer of Subaru Osborne Park for many years having purchased my vehicle there and completed all servicing with them. Unfortunately my last service experience was disappointing. Subaru advertises complimentary SATNAV updates for 3 years, however, in spite of my requests, they have not updated the satnav telling me that I can… Read more

do it myself. When I returned for service D I was informed that I'm no longer entitled and when I asked why the satnav was not updated at services A, B and C I was given unprofessional, inconsistent and contradictory information from different staff members.

Additionally, a vehicle issue I outlined before the service was completely ignored while I was repeatedly bombarded with offers for additional unnecessary services and add-ons.

For an $800 service - compatible to luxury-brand pricing, when customer care is priority - the overall experience fell well below expectations.

I will not be returning to Subaru Osborne Park for servicing or future vehicle purchases.

Very disappointed with the service here. I brought my car in for a Check Engine Light (P0420) and even told them the catalytic converter was likely the issue. Instead, I was charged a high amount for a diagnostic that didn’t identify the real problem, and they replaced another part instead. They assured me the car was “fixed,” but the same fault… Read more

came back shortly after.

Now they want me to pay again to fix the issue that should have been diagnosed properly in the first place. Poor communication, inaccurate diagnosis, and no accountability. I would not recommend this service centre.

When one hears about car salesmen, they think of someone who is shifty, self-centred, and greedy. Well, Jack and his boss fit this description perfectly. I paid $50,000 cash for a car that had no car mats. I email Jack and he arrogantly tells me that I should have put it into the contract. Like really? You are so greedy - and lacking any… Read more

foresight- that you are willing to sacrifice a potential life long customer all for the sake of $300 for car mats. It’s sad, and the actions of the sales staff at Subaru Osborne are a perfect reflection of all that is wrong with this world. Well, you’ve lost me. I would highly recommend that if you want to purchase a Subaru- which are good cars - that you go to Subaru WANGARA instead of being smothered by Jack and his sleazy sales tactics.

The overfilled my Subaru Impreza 2014 model with hafe a litre of engine oil above the dip stick and told me that that was ok. I checked this out and it's not ok and it can damage my engine.

Purchased a new Subaru Outback Sport and found dozens of paint imperfections on the bonnet a few days later, took vehicle back into the team at Cricks and they agreed with our concerns over the quality of the paintwork, and sent off a report to Subaru and 8 months later they haven’t followed up and obviously won’t as they got our money and that is… Read more

all they care about, very poor after sales service, from Cricks Subaru Noosaville. I have rang to follow up on about 6 occasions and get the old, ‘sorry about the delay, I will look into it and get back to you this afternoon’. That was 3 months ago and I have lost faith in Cricks Subaru Noosaville and Subaru as for me they are no longer a trusted brand in my opinion, I don’t say that lightly having been a passionate Subaru driver for over 30 Years, I am beyond disappointed with the lack of customer service and there atrocious quality control. Please don’t make the same mistake we did, go and spend your hard earned money elsewhere!

Subaru Berwick have refused to pay for a new battery for my 8 month old special edition Forrester.I purchased the vehicle on the 11th November 2024.I have waited 5 working days for a return phone call from the service manager.The manager tells me I will have to pay for the new battery due to regulations that I have never heard of.This I find… Read more

unacceptable due to the age of the vehicle.The battery was replaced by RACV which informed me battery had no charge and was flat. Best wishes Denis Sutherland

My 1st brand new car took yrs to save for it.... thought it would last me at least 10yrs.. Not.. After a few months road noise and rattle in the console. Then april 2024 started with the SRVD off and Drive Monitoring System symbols coming off and on. then a week later the battery went flat. RACV re started and reset everything. 4 weeks later the… Read more

same thing RACV came out gave me a new Battery. 8 weeks later the same thing RACV replaced the battery under warranty that lasted 8 weeks RACV said battery is fine something in the car is draining the battery. Booked it into Subaru but for I could get it there a person crashed into the side of me. 10 weeks later I get my car back and a week after that it all happens again. October.... take it to Subaru they up-dated the computer system free of charge and tell me the battery isn't good enough for my car so I paid another $480 for a new battery. Seems to be going ok full service in March.... then the Drive system symbol is coming off and on and TPMS light so I put air in the tyres lights don't go off until the next day. 2 days after that TPMS light is back on and then a flat battery. RACV assits fine all day and all symbols come on at that night. Battery goes flat overnight Racv get us going we drive 4hrs home. Goes flat over night wait a week before Subura can look at it. They say it was from the cash. i'm like...No this was happening before that..... so they do updates ect ect. It's fine come get it. So I go to get it the next morning it won't start.. Oh they said sorry leave it with us. Now they say it's the boot faulty sytem and lock. It's now out of warranty but will pay for the parts but won't pay for the labour... This was a problem before the warranty ran out. And I just got a $450 bill for oil filter change ect $250 labour when it wasn't in for that, they did all 3 months go. Feeling complete ripped off will never just them agin...

Bad experience at Subaru Doncaster. Went to pick up car at Subaru Doncaster on 31st May, date suggested by salesman Harry. Harry off sick, car not ready…no paperwork ready, petrol tank half empty, can’t open widows for 3 - 5 days as window tinting just complete. After help from two other Subaru personnel we finally met the manager that day, who … Read more

apologised, offered roadside assistance which we already have through RACV, and a free service. Got the impression sale was pushed through before the before the end of month to suit sales person and not customer.

Have a problem with my Sti audio unit. Went to Newcastle Subaru to fix again for the third time . They . Said they would get back to me. Have also rang them to see what’s happening. No response. Now two months later still no word. Cant even have the decency to keep me up to date. So much for their service department Show details

I bought a brand new Subaru Forester in late September 2024. The reason I purchased the vehicle is that it is best for interstate trips. I drove from Casula, NSW to Port Hedland, WA. It had been working well until March 24, 2025, when the battery went flat. I called Subaru Roadside Assistance, and they sent someone to fix it. The RAC came and… Read more

replaced the battery on the same day. I was happy with the fast response from the regional town of South Hedland.

However, two weeks later, the battery went flat again. I called Subaru Roadside Assistance, and the RAC sent someone to rescue it. This time, it worked after a jump start. Four days later, on April 3, 2025, the car wouldn't start again, and the RAC came to jump start it. The mechanic told me there is something wrong with the car and advised me to contact Subaru Service for a diagnosis.

I called the office and was disappointed to learn that I need to bring the car to a Subaru service center for diagnosis. The closest Subaru service center is in Midwest, which is 1300 km away. I don't know what to do because I work Monday to Friday, and a 1300 km trip isn't an easy option.

Australia Subaru told me to arrange towing for 1300 km to have my car diagnosed. I have to pay in advance, and if it's a manufacturer's fault, I can lodge for reimbursement. However, this is not a feasible option for me as a research student; I cannot afford the towing costs.

In conclusion, you need to be more considerate when purchasing a new Subaru if you live in regional towns. It would cost you an arm and a leg to have your car towed to the nearest Subaru-registered retailer.

shocking service person could hardly speak English. Did not explain in a manner that could be understood. Tried to canel three months warranty. Would never recommend Canberra Subaru. Money grubbers. Show details

Enjoyed my experience purchasing new Subaru Forester Hybrid (Mandurah Subaru had the Hybrid in stock in White Sports Pack). Have also completed the first one month health check ticked off with Service Dept in Vic Park WA. Helpful staff member Cameron showed us a couple of features we missed reading up on and the car runs perfectly. Couldn't be happier. Show details

Charged $380 for a diagnostic fee, no work done to the car, untrustworthy and overpriced company to have car serviced or work done. I was quoted $70-$100 from other places after investigating why this was so much. The receptionist told me this is the standard Subaru fee for all dealerships. As a student I will never be going back to this place or… Read more

any Subaru dealership, and my friends and family will not either. I strongly urge all others to stay away. Or get a second opinion.

I am extremely disappointed with the car service at Subaru Essendon Fields. Firstly, despite this being my second service, they couldn’t even locate my registration plate number in their system. I had to provide my full name, address, and mobile number just for them to retrieve my car details, something that should have been readily available. … Read more

Secondly, they are fully booked for nearly a month, leaving me with no choice but to wait an unreasonable amount of time for a service appointment.

Thirdly, they were unable to provide a loan car, stating that I would have needed to book two months in advance to secure one. Instead, they offered an Uber voucher, which only covers a limited distance, meaning I’d still have to pay $20 out of pocket.

Having previously owned a Mazda, I must say their service was exceptional in comparison. Subaru’s customer service is frustratingly inefficient, and they seriously need to improve their support and commitment to their customers.

They are liars – These are liars. A member of the Church was told she was buying a car with fog lights. FACT. The car had no fog lights. The complaint was taken to FAIR TRADING, the LOCAL MEMBER, and CHANNEL 10. This company denies everything. Now it will go to a tribunal to establish how much they lie. Avoid at all costs. This is a lying disreputable company that takes advantage of the poorer members of community.