Suttons

Never to return – Suttons must be the most dishonest business I have ever dealt with. I purchased a Jeep Grand Cherokee as a fleet car and had it regularly serviced there, in which I found them highly over priced because they would do work that wasn’t necessary or requested for them to do and then just bill the fleet company without telling you… Read more

what they had done! When I would question them about the work they would turn around and say that I gave them permission! I eventually requested the paperwork from the fleet company and found out that the service department was signing under my signature (fraud) The next major run in was my car got towed in as the alternator and battery had a major shut down in which they told me they would have to wait for the parts to come from America, so after 3-4 weeks they said your car was ready. I turned up to pick up my car only to find that the passenger door was smashed in!!! I approached the service manager to say we have a problem only to have him turn to me and say the car came in like that! You could only imagine how angry you would be after you know your car went in perfect and they’re accusing you of lying ! So I said that’s easy let’s go to your security cameras, only to have him smile and chuckle and say ( we don’t have security cameras here! They had every excuse under the sun, the report they make on your car went it arrives just happened to disappear also! It came down to the fact that I couldn’t prove they damaged my car so I had to pay! ( it cost me a fortune ) they know they did it !!!!! And to top it off they charged me $900 for a new battery which died in a week! I’ve never dealt with them since. I work in a work force of 2000 Australia wide and a union of 200000 Australia wide and have reported this to all. There dishonest dealing may have cost me but will cost them a lot more. I tried to contact Mr Sutton on the matter but couldn’t get through , I would still be happy to talk to him about the people he has representing his business. I’m sure you can work out who I am. As promised I will never let this go and will repost till the day I Die.

I’m leaving this review as a warning to anyone considering using the Suttons Arncliffe service department. While initial vehicle faults can happen with a brand new car (as it did mine), it is a dealership's customer service and communication that… Read more

actually matter and here, both are absolutely appalling.

From the exact moment I dropped my car off, proactive communication from their team has been non-existent. I have been the one forced to constantly chase them up for every single update.

The most concerning issue, however, revolves around a small dent I found on the car when I picked it up in early January. When I raised the issue, the dealership produced paperwork with a signature, allegedly mine, claiming I had agreed to this 'pre-existing' damage. I absolutely did not sign this document, nor was I given a copy of it at pick-up.

For three solid months, they have ignored my emails requesting a copy of this mysterious paperwork and are using it as their excuse to refuse fixing the dent.

If you value transparent communication, basic customer service, and honest paperwork practices, I highly recommend taking your vehicle somewhere else.

I wish there was a zero score. Took my car to service centre at Arncliffe NSW. Booked in at 7:30 amd with advised pickup of 1:30 pm. I gave some leeway , the I recieved a call at 2pm "..." spoke to me like a long lost friend and said "we havent got… Read more

to your car yet, Im about to get my tech guy look at it, I will call you back asap. Over one and half hours later no call back, so I call. Everything went down hill from there, all I got was how busy they were and that they were sorry. Sorry doesnt cut it less than a week out from Christmas. Explained my organised transport to collect my car was unable to get there, their suggestion leave the car overnight...my reponse was I need my car, you have let me down. Result I had to pay for an Uber. Collected car from a very unprofessional service centre...they just wanted me outta there. I suggested < why to you over book car numbers when you obviously can manage the numbers I lso suggested/asked to you leave all warranty repairs to the end of the day because your not going to make more money. Lesson learnt wont be back for my service in Feb 2026. I have been recommended an independant mechanic and guess what it wont cancel my warranty. Having your dealership servicing your car is a big ripoff

I had my Nissan Juke for just less than 5 years (3,800 kms) when all of a sudden the car alarm would go off at all hours of the day and night. I contacted the NRMA and they suggested I replace the car's battery (at $425). Still the same thing… Read more

happened. I rang Suttons at Chullora explained to them the problem and the earliest they could see me was a month further on. By that time my neighbours would have strung me up. Suttons advised me that because it wasn't a service booking they couldn't give me an earlier date. I have since sold the car and bought a Toyota which I must admit is a much nicer car. To Suttons, a big no thank you.

I had a MY23 Subaru Outback serviced on 20th February, 50Km. I think they identified a couple of issues I was having and I was grateful these were fixed. They had also identified that the rear tyres needed replacing, which I decided to do on my way home. What I wasn't happy about follows. 1. My new front number plate had been bent, really? 2.… Read more

There is a small paint blemish on the passenger side bumper that definitely wasn't there prio to the service. 3. A small mark on the drivers door edge. 4. Having decded to fit new tyres of my choice, i did this immediately afterwards. When the old tyres were being removed, a wheel stud on the rear passenger had been cross threaded by the Suttons Service staff. This left me with a car on a hoist and a wheel hanging off. Not wanting to drive back to Suttons with 4 of 5 wheel studs, I was forced to ask the tyre company to replace a wheel stud, which cost about $150. I called Suttons service and explained the situation, they declined to reimburse me, which leaves me retinking Suttons for ongoing services. For those who don't undertstand what cross threading is, its a service 101 rooky fail. It should never happen.!

"Generally good", Triton 1,500 km mandatory new car service ! Bad 1, Offered, 1 hour service, dropped off at 6.55 am , (told the previous day, I could wait if I wanted, be a hour ), I decided to leave the car for the day, I would get a call/text when ready. Lucky I did not wait, no call/text and asked if on pickup 5pm, did you get a call/text to… Read more

say your car was ready, "NO" I did not. 2. I was offered a courtesy car wash and interior clean on the day of service, which I accepted, not done ? 3. Two problems I asked to have looked at, and the lady serving me could not read the technicians writing, and went to decipher the writing. No problems found, or explained ? 4. On drop off, (raining) I was told to move the car to a car park further away from the service entrance, then told I had to put my keys in a envelope and write details on the envelope, and put in the early drop off mail box, they open at 7am. I dropped off my car at 6.55, and it was raining. Upset, I told the service concierge who was in full rain gear (pants, coat and rain hat) I not doing any of that, and placed my keys in the letter box, and left. 5. Early drop off directions were poor at best, the Suttons gate behind Suttons, was leading into the truck section, so around the block we went, and came back to the truck entrance to access the Mitsubushi car service area. 6. All morning from 7.30 till 8.30, I rang 3 times, and only got the truck service dept, car service dept did not pickup. Good. 1. Very nice service reception. 2. Very nice service people. 3. Got a call during the late morning to tell me they received the car, would I like a complementary car wash and interior clean. .

I came in for my service and was greeted by Nick, who was very helpful. He kept me informed about my service and what else needed to be done. He was very professional, kind and friendly. I highly recommend Mitsubishi to anyone that has purchased a car from them. I will be definitely getting all my Service and Repairs done with them directly. Very happy. Angela Routsis Show details

As always great quick service with good facilities Thanks Ali at the front desk, and Mirjana for checking me in and making sure all my concerns where attended to. Special mention to Jerry as first contact , for meeting me with a big smile and clear instructions on where to go Show details ·  1

I bought my car from this dealership and also used their service centre, expecting professionalism. However, my recent experience was extremely disappointing. My vehicle was dropped off two days before the scheduled service appointment, and I was given an initial quote of $4,200 after assessment on the Wednesday, the day before the Friday service.… Read more

Despite this, the final bill nearly doubled to about $6,350, with no clear explanation until several days after the service was completed. This drawn-out process took nine days in total, with multiple people involved but no single point of contact managing communication, making the entire experience frustrating and inefficient.

Throughout, I repeatedly requested updates from the team, but responses were delayed or unclear. No official SMS or email from a specific representative confirmed the vehicle’s readiness. I was forced to accept these escalating costs to retrieve my car, as it was withheld until full payment creating an unfair situation where I had no leverage to negotiate or seek alternative advice.

On top of this, basic details were overlooked: wheel markings weren’t removed after replacement, and the rear wiper rubber was broken during servicing. Given the vehicle had less than 10,000 km since the last service, I expected a smoother process with better transparency and accountability. Overall, this experience severely eroded my trust in their service and highlights the need for clearer communication, dedicated responsibility, and fairer business practices. Customers should never feel pressured or trapped when paying for essential repairs.

Absolutely shameful. My 2023 Mitsubishi Outlander required a full rear brake pad and disc replacement at just 24,000 km despite normal driving and being serviced strictly according to schedule. At the 30,000 km scheduled service, the front brake pads were assessed as having approximately 80% remaining, indicating that they are in excellent… Read more

condition. This clearly demonstrates that the vehicle has not been subject to harsh driving or brake abuse. If both the front and rear brakes were excessively worn, that might reasonably suggest aggressive usage, however that is not the case here.

After further investigation, I discovered that Mitsubishi has already superseded the rear brake pad part number multiple times, which strongly suggests material or design issues they’re not publicly acknowledging.

Even worse, I was told the rear disc rotors must be replaced every single time the pads are changed. That’s not standard wear and tear, it’s either a serious engineering failure or a calculated money grab.

Under Australian Consumer Law, products must be of acceptable quality, meaning they should be durable, last a reasonable time, and be free from defects.

My warranty claim was flatly denied by Mitsubishi Motors Australia, leaving me with a $1,182 bill for something that should never happen on a modern vehicle. There was no accountability, no transparency, and no customer care whatsoever.

I have now escalated the issue to the ACCC and NSW Fair Trading. This entire experience has destroyed any confidence I had in the Mitsubishi brand. Buyers beware, this is not the quality or support you’re promised.

Overall disappointed in Suttons Chullora in putting customer safety at risk, despite a reasonably smooth sales process. They fitted tyres to the car that I purchased, that do not comply with safety standards and caused my car to spin out at 40kmh. I informed them, Suttons have ignored me and unwilling to help. I’ve been left $2k out of pocket… Read more

thanks to Suttons. Beware!

Purchased a Hyundai Santa Fe in Jan 2024. The sales process was reasonably smooth and accommodating from their side - the usual car salesman techniques about their prices being the best and already at margin yada yada.

Where the disappointment starts, I had to point out that the tyres on the car were below the legal minimum, pretty much bald. Two of the wheel rims were also scratched. They agreed to fix these and I thought nothing more of it at this point.

I have noticed a few minor things wrong with the car that in all fairness I didn’t pick up in the 20 minute test drive. Nonetheless, nothing huge and things I was happy to spend money on to fix myself.

HOWEVER - here’s the but. Turns out the tyres which I didn’t give a second thought to, whilst appear new, is a brand I’ve never seen before - ‘Goddard’. A brand that is for sale in absolutely no retail outlets in Australia and has no information about them online - only that they’re a wholesale tyre sold from China (and they’re ’looking for suppliers’). You dig deeper, you will eventually find these tyres for sale, in Nairobi (Kenya) only.

Now, I have no problems with this in itself. The issue is that this is indicative of the quality of the tyre. In 15 years of motoring I have never spun out. Within weeks of using these tyres, have had multiple instances of losing traction (instances which have never occurred in any other vehicle I’ve driven on other tyres). Worst of all, just over a week ago, ended up in completely losing control at 40kmh. Took car to mechanic and he strongly suggested getting some proper tyres.

I went back to Suttons Chullora, given they put on these new tyres to replace the bald ones, and they outright just said it’s not their problem. The tyres don’t meet Australian standards and Suttons started spinning 2-3 different stories to me. Am totally disappointed in Suttons Chullora not wanting to put this right, and giving us unsafe tyres.

Thank you Sutton – Thank you, Adrian from Sutton Chorulla Subaru team for your kind help and patiently assisting us to have a new car. Adrian is a like a super jet in responding/ attending queries that makes customers like me to get interested. I can say that Adrian is Suttons asset & keep up the passion of helping people. Till next time. Show reply

Do not service your car here – My car was hit within their care during a service. At first they denied it .. we then needed to prove that the hit happened in their care which we did. The they agreed to fix it. They did a terrible job and the problem got worse -! Their response was that’s it we are not going to do any more …

The perfect car thanks to the perfect team – The team here at Suttons Chullora were all extremely welcoming and accomodating. I felt like they were looking out for my best interests and I walked away very satisfied with the car that I got. John spent time on his day off to contact me about the perfect car and he gave me his full attention through the entire journey to ensure I got the car… Read more ·  1

and the deal I wanted. He then partnered me with Ali who often worked past his office hours to help me find the best financing options. I contacted both Ali and John quite frequently and both of them showed nothing but support and professionalism. I was doubtful that I could get the exact car I wanted when I first came here but I quickly found out that they have some of the best team here. Extremely thankful for John and Ali! I will be back here for sure.

Thanks team

New Sorento – New car not clean, didn’t get given copy of final contract, was asked to give 5/5 stars on this survey by staff, poor phone service, price was ok and car in stock Show details ·  2

Great Service – John Kim was really good and helped me throughout the whole process! He even stayed with me until I drove off to make sure everything was okay to go. I definitely recommend him. Show reply

Sell old car and buy new car – Mr. Simon Ng gave me and my wife the best service with our old and new car. He listened and asisted so carefully to our requests with patiences and willing to solve our problem. Request Mr.Simon and you will not regret it. Thank you so much for everything Mr Simon -Alvin Show reply

Excellent Service – Excellent service and professionalism from Ali and Rob, very clean waiting area with free snacks, coffee and cereal. My car was serviced quick and clean. Show reply

Outstanding customer service – my daughter bought a subaru at Suttons Arncliffe. We were given outstanding customer service from Sales Mgr , Myrna Shemon. She was so patient, clear communication and awesome. If anyone is interested in buying a subaru, she would be the first person i would ask for. Show reply

Top notch – I felt very comfortable at Subaru with Eugene. He was informative and put me at ease. Very pleased with the customer service. Everyone was very friendly Show details ·  1

NEM100%❤️ – Me and my partner were looking for specific 2 cars. And what won me was the service, NEM was awesome. He was able to connect with me and my partner (customers) in a way you felt welcomed in and wanted. Taking in what we wanted and he strived to meet our expectations. We just simple and humble people always looking to improve for our family and NEM… Read more ·  1

knew and felt was in my heart. And that’s what I love about SUTTON CHULLORA. If you ever looking for a car go Sutton Chullora and ask for NEM 100%❤️

LIES LIES LIES – Customer Service at Sutton's Chullora is disgraceful. The Sales Representative Carlo promised me a deal over the phone to get me in, went into see him and the Finance Manager Ali, and they wanted me to sign a contract that benefits them even if they can't deliver the car on time. Two weeks later the manipulative Sales Manager called to tell me they have changed their mind and won't do the deal. Please don't waste your time with Suttons. Show details

A bad experience with Sutton's Mitsubishi servicing – Sutton's Chullora Mitsubishi are so disappointing on capped pricing on outlander my wife's car had 27000KLMS on it at a 60000KLM service their final price was $1167.00 including wheel alignment and on board injector cleaner what for ?. I will never buy another car or ute from them or go back for future servicing Show details

Check your bill VERY carefully – CANNOT RECOMMEND Suttons Subaru Arncliffe. Expensive service and repairs. I questioned a charge many times with them with no reply. Make sure you check your bill VERY carefully and make sure they actually carried out the work. Total cost paid $4000, and they still said I needed more work done. Took to regular mechanic (worth the long drive) who said it was [Content Removed]. Show details