Von Bibra

My disabled wife was left in Pacific Fair shopping mall for two hours due to a rude service supervisor who rang me to tell me that my car was ready… Read more

to be picked up and asked for my location at 3.15pm At 5.pm I ordered a taxi to take me to Robina Could have been much worse if she had a problem. I filled in two separate replies and asked for a phone call from someone in authority and am still waiting. Friday 6th of March was the date of the service.

Purchased a brand new MG and raised an issue with the built-in navigator, which is completely useless, at the first service. Honestly, a five-year-old drawing a map with crayons would provide better directions than this Navigator! The service… Read more

department feigned surprise, yet a simple Google search shows this is a well-known, widespread problem. They then told me there was a recall to fix it.

When I collected the car after this first service I specifically asked if the issue had been resolved. I was fed a load of technical jargon and excuses, including that the software “wasn’t available” – despite them previously claiming MG had issued a recall. If there’s a recall, you’d reasonably expect the fix to exist.

I was told I’d be called to rebook. That never happened.

Five weeks later, I rang them myself to ask if the recall software was available. The staff member had no idea, but booked me in anyway - specifically for the Navigator recall service - on 14/1/26. After collecting the car it was clear that, yet again, it was not fixed & the Navigator was still useless! .

I attempted to contact Von Bibra MG Service the following day - I rang three separate times (morning, midday, and afternoon) and left two messages. Not a single call was returned. Completely ignored.

This is absolutely disgraceful service from start to finish. I now feel trapped having no option but to deal with them, but I would NOT recommend Von Bibra Robina or their MG service department to anyone. Avoid if you value your time, money, or sanity.

I had such a great experience with Owen at Von Bibra Ashmore when buying my car. After visiting multiple car yards on a rainy day, he was the only salesperson who actually came out with an umbrella to help us. That small gesture really showed the level of care and customer service he provides. Owen went above and beyond to help me find a car that… Read more ·  1

suited both my budget and all my needs. He was patient, genuine, knowledgeable, and made the whole process so much easier and less stressful. I never felt pressured, and he truly took the time to make sure I was happy with my choice.

Highly recommend Owen and the team at Von Bibra Ashmore to anyone looking for a great car buying experience!

Buying a car from Von Bibra was a great choice. It’s a one-stop destination where you can find a wide range of cars to suit your preferences and budget. Josh provided excellent customer service and helped me secure a great deal on a fantastic car. They have plenty of options available, making it easy to find something that fits your budget and needs. Show reply

Owen was hands down so genuine and knowledgeable, and was super helpful to my family today in finding us our perfect family car ! He was so friendly and his accent definitely helped with the sale ! Show reply

There should be a “0 star” rating option for Von Bibra Subaru Southport. This is honestly one of the most disgraceful after-sales experiences I have ever encountered. I want to be clear — the car itself is amazing, and I’m very happy with the vehicle. Unfortunately, the after-sales and service team at Von Bibra Southport is completely… Read more

non-existent. Since purchasing the car, I have spent countless hours on the phone and in person trying to resolve a warranty issue and now attempting to lock in the cars first service, The warranty issue was acknowledged on the day of purchase. I was assured it would be rectified promptly. Nearly 8 months later, nothing has been resolved. I have spoken to overseas call centres, service managers, and multiple staff members, yet no one takes ownership or follows through. The service representative assigned to me does not reply, and I cannot even get someone to contact me regarding the vehicle’s first service. Not that I would trust them to service my vehicle at this point — I simply want the warranty claim honoured as promised. The complete lack of communication, accountability, and customer care is unacceptable. Once the sale is complete, it feels like the customer no longer matters. I would strongly advise others to think carefully before purchasing from this dealership. The vehicle may be excellent, but the after-sales support is a disgrace.

Save yourself the stress- stay away from these sharks. They ripped me off big time with a car that I was assured over 100 checks were done before I picked up the car. Drove away and discovered numerous mechanical problems. I wanted to exchange but of course they didn't let me. Told me to contact the product warranty instead. The moment you're out of the door they don't want to know. Show details

Everytime I try to book my LDV in for anything it’s always a minimum of 2 weeks wait. This week I had to get an alternator replaced under warranty, battery keeps going flat cannot drive the car , got stuck twice with flat battery, nearly a 3 week wait for an emergency job. Had to go elsewhere and pay $1300 to replace it as need the car for work… Read more

and home and everything.. always have a problem contacting the service department, phone always goes to a answering service and never to a service person. Such a bad frustrating set up. So much advertising but a very frustrating place to try to spend money or get a car done. I will not be going back ever. Over them..

I recently purchased a car and had an excellent experience with Michael Whitehead from Von Bibra Ashmore. He was approachable and genuinely focused on helping me find the right option within my budget, rather than pushing for a sale. Communication was clear throughout the process, and his friendly, professional manner and great customer service… Read more ·  1

made the whole experience easy and enjoyable. He was never pushy, which I really appreciated. Fantastic service from start to finish—highly recommend!!

Thank Rob for everything he did!!! We were lost at the first and then he kindly lead us back to the shop with big warm smile. Such a nice guy with great patience. He helped us get the right car. It was a good experience! Show reply

Had the most positive experience with the dealership, especially Guy who I was dealing with. I had a very difficult situation getting my finance to come through due to an insurance claim and he made my experience so much more calm and supportive. Amazing customer support from Guy and the rest of the team. Could not have had a better experience. Thankyou and love my new car. Show details ·  1