Snowys Outdoors

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the… Read more

truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

I am wondering if this company is a scam, I ordered and paid express delivery, that was 10 days ago and still waiting for my purchase to arrive, Adelaide to Melbourne, never again, reading other peoples reviews on here and their response say a lot about this company

We had a Oztent RV 5 Plus that the zip in the RV Plus Front Panel stopped working just before Christmas. Contacted Snowys and had the most helpful Lady help me. We had been away 7 months travelling around West Australia. With a couple of emails and Photos they sent a replacement panel us. Arrived promptly as we were in Denham, with not great mail… Read more ·  1

service. All I can say is they are a great tent, so well made, and the service from Snowys was outstanding. Sorry I do not remember who I dealt with to thank you personally.

Snowys should be your first choice – Just love Snowys. They provide excellent online information, have quick and cost effective postage options, and the stores are well stocked with knowledgable staff. GO there - well worth a visit! Show reply

Absolutely outstanding – I am constantly recommending Snowys - if they have the product you want you'd be mad to buy it anywhere else. As I said the their customer support team today after they sorted an issue (that was 100% not their fault) quickly and with an excellent outcome: "This is why I'm always recommending Snowys. You have great gear, prices and service! The… Read more ·  1

same day I placed this order with you I ordered some things from two 4WD equipment suppliers. I had to chase both up and neither have even shipped yet - I'll probably get this replacement before I get my orders from them. You really are an outstanding group of people."

On top of all that, their site is an amazing source of information around their products. The video reviews and setup/pack down videos are amazingly informative when deciding on a lot of camping gear.

Bought a sleeping bag online as I am out of state from their stores. It cost me $56 to return it. The customer service people were pretty uninterested in helping me. Ridiculous amount to pay in postage, especially when you can’t view item in the store. Won’t shop there again. I hate the chains but at least you don’t get this crap. They didn’t even respond to my email.

Snowy’s really really bad on line delivery service dont believe the 3-7 days they advertise – I purchased 3 camp stretchers from Snowys on line on the 10/12/24 on the understanding that I would receive my order within 3-7 business days. I was happy at first as I received an email same day (10/12/24) that my stretchers had been dispatched. BUT snowys use a courier company called Team Global Express. The items were allegedly sent from South… Read more

Australia to come to Tweed Heads area in northern NSW. The tracking showed my stretchers arrived at Sydney Unsorts at 6.53pm on the 12/12/24. So it is now the 17/12/24 and I am still waiting for my stretchers to arrive. I have tried contact snowys courier company several times to no avail. They won’t answer the phone their web chat service is constantly unavailable. Therefore I have 7 family members arriving today 18/12/24 and I am three beds short. Thanks Snowys your delivery service is rubbish. You really need to read the reviews that have been posted about your chosen courier service. Your lack of service in your promise of express 3-7 business days is disgraceful, you have managed to cause extra stress as we scramble to sort the extra beds out for our family. Next time I will go to BCF.

Terrible online shopping experience – By far the most painful online order experience. 3 - 7 day delivery took a good part of a month while having to constantly contact them to make sure the package was still being delivered. The staff members were unhelpful and seemingly had no intention of getting my package delivered remotely on time. Spoke to several staff members and told all of… Read more

them to keep me updated with the delivery status, which none of them did. The terrible delivery service (TGE) combined with the unhelpful staff made for the worst online shopping experience.

I purchased some outrageously low priced items which was great, a got some essentials and also a camping table with two bench seats.. all items came quick and was packaged well. The only issue was where the bench seats clip to the table dont actually hold. So its technically a defective product, its not on snowys and would most likely be Coleman's… Read more ·  1

problem. Im not going to bother about exchanging or refunds because its such a minor inconvenience. But I will definately shop here again.

Id give 4.5 stars if I could but if it was for that little problem it would definately be a 5 star.

Snowys - so so slow to ship! – Soo slowww to ship, 5 days and my order still says 'partially ready' with no sign of it being shipped. Seriously! 3 items were all in stock when I ordered, I even called to check. Prices are ok, but good luck if want it within 10 days! My last order was the same. Never again! I'd rather pay the extra couple of dollars and get some decent service.

No hassles – I've made two purchases online from Snowys over the last 12 months. Both orders have arrived in good condition, packaged well and in a timely manner. They provided a tracking number and everything went seamlessly. Good job Snowys. Show reply

No free return for shoes – Just horrible how they handle returns for shoes. Not happy with the shoes size you ordered? No problem, just pay to return it. Unless you live close to their physical store, there’s no point buying shoes here if you don’t know your exact shoe size. Buy somewhere else to save you the headache.

Great service . Great product – Bought a pair of Keen presidio shoes at half the price of stores near me and other online stores. The service was amazing. Posted the same day I ordered said it would be 3- 6 days but arrived in 2 days. Will buy again from this company. I was glad I had checked product review because some other sites offering cheap prices for Keen products had awful product reviews. Show reply

Always reliable – I have bought from Snowys many times. A few years ago I purchased an Outdoor Connection 3 person Howqua tent with 5 year warranty. It has been fantastic. I use it a lot - approx 12 weeks per year. One of the poles broke and I contacted Snowys. I was initially told that pokes were not included in the warranty, however with some persistance they… Read more ·  1

were replaced under warranty. Once I got onto the right person it was very easy. The new set came very quickly. I would highly recommend buying from them.

When things go wrong – Things don't always go right in life or for a business. Snowys had some excessively long delays processing warranty claims recently. You'd think I might post less than 5 stars, but they way a company handles things even when they get it wrong speaks highly of their integrity. They turned what could have been a very painful experience into the… Read more ·  1

best one possible given the circumstances. So 5 stars for the communication, being up front, perks to help ease the pain, and for coming good.

Horrendous customer experience – I bought a table from them, really excited to get away with the family. 2-3 days shipping. I allowed 5, should have been fine. On the day were supposed to leave it finally leaves their warehouse interstate. Now I understand things get delayed, but now I have to go and buy another one for the weekend. I ring and explain the situation. And their… Read more

response...not really our problem, we had delays in our warehouse so it got held up. I was told to read the T&Cs, and if you want a return, you work out how to get it back to us at your cost, bad luck. All it would have taken is a bit of understanding. Wanted to give you guys a go, ill go back to the big guys, who actually seem to care about their customers.

Great Range of Outdoor Products and Excellent Customer Service – I have ordered at least half a dozen items from Snowys now and in spite of them having to ship to Melbourne from Adelaide, I have always found the process smooth and seamless. I have had need to contact Snowys a few times via the phone re corrections to orders and addresses etc and have always found them prompt to answer, friendly and fast in… Read more ·  1

providing solutions. I also love the great range of Products/Brands that they stock especially supporting Aussie made brands as well. The best price guarrantee is another great feature of the Snowys offering. Can't recommend highly enough.

Amazing staff that are knowledgeable and friendly – Always receive excellent service from staff that know their stuff AND their everyday prices are far better than the supposed sales at the bigger chains Show reply

So far, so fantastic – Every purchase I’ve made from Snowys has arrived within 3 business days, from Adelaide to Nelse. The courier has been Toll, so the combination of quick dispatch from Snowys warehouse, and decent couriers has been great for us. Please don’t change! Customer service has always been honest and straight forward, once recommending a cheaper product… Read more ·  1

that was more suited to our use. Warranty claims, (there has only been one), was dealt with promptly and without fuss. Replacement of a DOA rechargeable lantern. I always research prices. If the big A has it cheaper, Snowys can’t match, and I happen to be making the 3 hour round trip into Albury, of course I will buy from them. Nothing beats looking at items, and comparing this with that. But for online shopping, no-one beats Snowys.If operator error creeps in and I have trouble with something, there’s always been help at the end of the phone. Very happy with Snowys thus far.

Buy from their Ebay store so you get better price and Best Price Guarantee – I bought 2 x Exped Megamat 9 days ago from Snowys website at $350 each, during the shopping I chatted with the customer service team and asked if there is any future promo which been told there is none. Yesterday they are running an eBay Promo for 10% Off and it literally $100 less. Emailed customer service again and hope they can price-match… Read more

the difference, but obviously, it is against their policy, and the answer is No. I would suggest anyone buy from their Ebay store instead of from their own site.

Great Service Again – Ordered a Coleman easy up shower tent on Sunday, goods were shipped on Monday and received in regional Victoria on Wednesday. I have purchased a few items from Snowy's and service has been fantastic every time. The price was very competitive also. Show reply

Received a camp oven with 3 big scratches on it, company not wanting to refund it – I received a camp oven with 3 big scratches on it and Snowy's is repeatedly trying to offer a partial discount (in form of a partial refund) or a Snowy's voucher of half the amount I paid for it. Crappy way to treat a customer who's been buying from Snowy's for years.

Didn’t receive – waiting on a waveman+ called when it hadn’t arrived was today they would chase it up and never did and didn’t hear back from them till today when I received an email wanting a review won’t pitches from here again

The best in the business for camping supplies – I've bought a number of items from Snowys after some bad experiences with other retailers. They've been really great on all fronts. The prices are competitive but it's more about the customer service. They honestly review their products (sometimes they say the product isn't as good as another one or will dispute the manufacturer's own marketing,… Read more

for example saying a sleeping bag isn't as warm as what the manufacturer claims). They process and deliver the items quickly. I like their range of products.

I think they choose to only sell products that they like, so you know you're getting high quality or at least something that is worth the money for what it is, and can tell the people reviewing them actually understand the customer's needs (they go camping themselves).