Best Camping Shops

Ordered a product, and was told it would be delivered by the end of the week. When we called to ask where it was, Jefferson from the call centre, who… Read more

gave very poor service, told us they had put the wrong address on the item and they would email us after a month if we hadn't queried the item. He said while they say the delivery will be ANOTHER 8 days, it should leave with the courier in 2-3 days. NOT GOOD ENOUGH 4WD SUPERSTORE.

Installed within a week, performance is amazing (100% self sufficient) and pricing was better than any other

A camping shop that can’t deliver a tent is a bit like a bakery that forgets the bread. That was my experience with Snowys. I paid extra for express… Read more

shipping, which clearly stated 2-day delivery. After two days, only the accessories arrived — the actual tent (the main thing I ordered) didn’t. I called them and was told “it was too big for the truck” and that it would arrive “tomorrow.”

Tomorrow came. No tent.

I called again. This time it was “the next day.”

Then Friday came, and suddenly the story changed to “it will arrive in 5 days.” At that point I asked if I could simply pick it up from the depo, since clearly shipping wasn’t happening. Their response? “Maybe, we’ll let you know.” They never did.

After all that, they offered a refund. Fine. But when I called the next day to check on it, they told me I would need to post the accessories back myself, wait for them to receive them, and only then would they process the refund.

So let’s recap the adventure: • Paid extra for express shipping • Didn’t receive the main item • Given different promises every day • No follow-up to help me • Then told I need to spend more time and effort returning items just to get a refund for their mistake

This was an incredibly frustrating experience. For a well-known Australian outdoor retailer, the logistics, communication, and customer service were shockingly poor.

Camping gear is supposed to help people get outdoors — not trap them in a customer service loop.

Terrible with faulty products, such a nightmare to deal with and I will never shop there again. 300W Oztrail Solar blanket and 1300W Oztrail battery… Read more

purchased online via Click and Collect at Tentworld. I went to the Brendale store to collect the items. As we had no power following November storms in Brisbane, I was desperate, I had informed the staff of the situation as well. The battery looked fine however the box that the solar blanket came in was in quite poor condition. The Tentworld staff member asked me to sign for the items before I was actually able to see them. When I queried the poor condition of the box I was told that it sustained damage in transit but that the product was new. I asked to swap it for another one and my request was declined. Our power came on later that evening so I never tried the solar blanket. However in January during after another power outage I got the chance to try the solar blanket. It was charging the battery at 6% in an hour. The manual says 4 hours to full charge. I contacted Tentworld about this and they have been making me jump through hoops and are denying the fault exists. Such a massive waste of time! I have so many photos to show it is faulty, I have tested the blanket with 2 different batteries and provided them with ample evidence, and have now had to lodge claims with my bank, the manufacturer, Office of Fair Trading and ACCC. Spare yourself the drama and shop elsewhere.

Kickass products, literally! Got several camping gadgets and they do deliver as advertised. Received a minor fault on a product, Hayden and the team… Read more

sorted it all out with no fuss and received the replacement with plenty of time before the Easter long weekend. We highly recommend them and their products.

Easy online purchase process, competitive prices, (some hard to find items too), superfast post from WA to Vic and some unexpected extra touches… Read more

proving good old Aussie customer service is still alive. I'm very happy and wouldn't hesitate to buy here again!

This 180 awning is a 10/10 as well is the customer service! Super fast delivery, product “how to” manual was super easy to follow and my camp trips just gotten better than before

Easy to deal with, item dispatched next business day, arrived on time, thank you!!

So very happy with Kings. Our generator stopped working, took it back, they tested...no compressuon. Replaced without any issues, could not be more helpful, even threw in a cover and a head lamp. Thanks kings Kangaroo flat, you guys are champions.

WARNING TO ALL I wish I read the reviews before ordering as I have had a very disappointing experience. BE AWARE before ordering from this store.… Read more

They appear to sell items that are not actually in stock. After placing my order, I emailed to request a refund when I realised there was an issue, and this was before the item had even been shipped. Despite that, they refused to process a refund and would only offer store credit.

It’s frustrating that customers are not given a proper refund option when the order hasn’t even been dispatched yet. Selling items that are not in stock and then refusing refunds is not acceptable. I would strongly recommend thinking twice before purchasing here.

I understand why Everything Australian is an order on line store now. I ware Red Back boots for work and swear by them. The pair I am currently using… Read more

are coming apart at the sole, so I dashed out of work early to drop into the Morrabin store and pick another pair up. I walked in actually Waring my old pair I knew what brand, style and size I needed just wanted to pick up a pair pay for them and leave. There was already an overseas couple being served by an elderly gentleman, admittedly they were purchasing quite a few items but I was totally ignored while they discussed there travels and the different items they might like and such. I walked up and down the shoe display trying to make myself obvious but they were totally oblivious to me. Eventually a younger worker came out to see if I needed help. I said yup I need a pair of them and showed him my boots. I had a boxed new pair within minutes. Then oh my god exactly the same scenario at the counter, with another over seas couple paying for multiple items. Again another elderly gentleman serving was discussing travels and the weather and giving customs advice for the airport ect ect, on and on. Eventually a different younger guy came over and told me he would generate an invoice for me and took the boots back of house and return a few minutes later with an invoice to ring up so I could pay. He actually had to interrupt the older sales person and lean over him to reach the EFTPOS scanner. Who was still waffling on to another overseas couple there before me. Both the couples being served I assume would offer that the service they received was outstanding. Regrettably it was at the expense of a return customer who just wanted to run in and run out who couldn't get any

Kulkyne Kampers great service and great products – Part of my order was unavailable and there was a small delay, Kulkyne’s communications were very professional that emailed and called me on my mobile… Read more

to let me know how long the delay was and to offer me the option of waiting for the items to come in and send everything in one package or receiving the items they had now and sending the outstanding items as soon as they came in. I took the second option with no extra costs for two deliveries. The first package came with good tracking and the correct items, Mandy called and emailed to let me know the second package was on it’s way ( in the time frame I was originally told) all items were as described and very well made and packaged. It has been a pleasure to do business with a company that provides a great level of service and goes the extra mile to do what they say they will do.

Had problem with online payment, so called the hotline instead. Was helped by Bianca i think, friendly helpful, knowledgeable and items was received 2 days later! Great service and good range online, keep it up.

Have had 2 camcec caravan covers rip and have been waiting almost a Month for a review to see if I can get a replacement. No response when asked why it is taking so long…. Poor quality and poor service

Easiest & most efficient purchase & delivery ever! – Ordered 2 mosquito head nets on Friday at a good price compared to elsewhere & they were delivered on Monday. Bowral to Sydney metro area. Very impressed with Botanex getting it in the mail quickly and AusPost for the quick delivery!

From the customer service to receiving my GottaGo toilet was so effortless. Everything about this toilet is awesome. I did own another brand of Chem… Read more

Toilet at the time of this purchase, but when I came across this one from Joolca I knew I had to have it! The design from inside to out is perfect. Streamline and tidy from the outside and the two separate cassettes is a genius idea. As a female I use to find empty time to be a workout (to heavy and bulky) but now it is so much more easier and lighter. I'm definitely going to buy the eco cassette next or maybe hot water for the van! Also the customer service from Joolca is 100%. My discount code wasn't working at the checkout, so I just checked out without it. But second thoughts kicked in so I contacted Joolca and they processed my discount code with a credit back to my original payment. It was so quick and hassle free, wonderful service. Thank you Joolca, I love my GottaGo Toilet!!

Finally found a local Aussie shop that actually knows their gear! Cosy Camp has a cracking range of products that actually stand up to the conditions… Read more

out here. I had a few questions about my setup and the customer service was top-notch—friendly, helpful, and clearly experts. Great to be able to support a local business that supports the camping community. Highly recommend!

Just fitted the Rhino rack platform 6 to my 2025 Gxl 300 series and the rack is nice but the noise is absolutley riddiculas. Anything over 70km and the noise is so bad. I would not have bought one if i knew this.

Recently purchased a Victorinox pocket knife from these guys, and have to say really good service. Their communication regarding purchase and… Read more

delivery times was great. I purchased the item on a Tuesday night and figured interstate etc I’d possibly receive by Friday. Thursday morning it was there! The packaging of item was good, and the delivery company they use are also spot on.

The products the send are good, however, if you have any issues with the products, good luck trying to get in touch with them! They don’t answer… Read more

their phone when you call them, they don’t respond to you via their text messaging service which is their recommended contact preference. Essentially this company ghosts you and you will never get a response! So if you buy something from them and you want to return it within the 30 days as per their policy, good luck because you’re now stuck with the item. When you buy stuff from this, use a pay service such as PayPal or something similar

Best value survival kits, with awesome service – I bought Bushman Tactical Survival Kit, it was and continues to be fantastic. Has everything I could want or need. Right down to the smallest… Read more

details. I particularly love the wax tinder ropes. They just make starting campfires and cooking so much easier out side as they don't blow out like a match.

Awesome service and grate products, I would happily recommend to others.

Prompt and professional – Bought two osprey bags. Shipped the next day, delivered the day following. Bags as described and well packaged. 10/10 from me!

On the 14th March 2026 I went to Narellan Kathmandu to buy a pair of walking shoes. Finally settled on a pair of Solomon Walkers. I asked the sales… Read more

person about returns and he informed that I had 60 days to return them for an exchange. I bought the shoes and wore them twice and found them a bit tight. On the 16th March I returned to the store to exchange them and the Manager there informed me as I had worn them outside they could not be returned. I asked where am I supposed to try the shoe to see if they fit. She told me I should have just worn them inside my house, I said I did not buy slippers I bought walking shoes for walking. She told me It was company policy and they would not be exchanged. I told her I was not informed of that by the sales person, she still maintained that is was company policy. I told her that I was lied to and would never shop there again. Do Not buy from Kathmandu

I bought a Macpac camping chair which is so uncomfortable it is unusable. When I tried to leave a one star review on their website for that specific… Read more

chair they did not publish it. There are 41 5 star reviews of this chair and nothing else. Illustrates zero customer service ethics.

We purchased the2000w Inverter from a BCF in NSW. We realised it had issues (these things happen) by the time we drove into VIC a few days later . We… Read more

took it into a Bunnings and they phoned Hardkoor, the Hardkoor people approved a replacement on the spot - no need to send it back etc etc . This made it all so easy and we were back on the road quickly.

Ordered product 2 weeks ago tried all day to find out what is happening with product the receptionist was very helpful and kept trying to get them to… Read more

contact me also sent numerous texts still no reply tracking says it has not been sent this is the worst customer service I have ever had I will never do business with them again I just want a refund

We bought the following from the Defence Q Store name tags water bottle pouch amc 8 point harness amc All great quality products and shipping was fairly quick. Will be buying more again when cadets start up again.

Dodgy dodgy site, get the run around false logins, discount codes dont work, no customer service no contact. Product ok on the surface but geez id… Read more

hate to try and return it. I’m now very very concerned noting my product is a dive light i cant get them to assist me buy god help me 40m down with their torch seriously concerning.

Brilliant customer service! – I ordered a scope but they didn't have it in stock. They called me the same day I ordered it to apologies and said it would be a couple of weeks to… Read more

get in or they could refund me - I chose the refund. They refunded me there and then over the phone and I had my money back the next day. I will shop there again!

Very good customer service parcel delivered to wrong address by courier and problem resolved very professionally and swiftly to work with our needs . Thanks again guys great work