4WD Supacentre

Ordered a product, and was told it would be delivered by the end of the week. When we called to ask where it was, Jefferson from the call centre, who gave very poor service, told us they had put the wrong address on the item and they would email us after a month if we hadn't queried the item. He said while they say the delivery will be ANOTHER 8 days, it should leave with the courier in 2-3 days. NOT GOOD ENOUGH 4WD SUPERSTORE.

If your thinking of buying a gazebo from kings Just don’t bother, save your money, buy another brand . Mine lasted only 6hrs. Put gazebo up for the first time , tore in the corner and 3 tie down straps just tore off in my hand, with very little pressure, I just looked at them and thought “WTH”. Then started raining , as I could not tighten… Read more

cover, (no straps) rain pooled in area and frame collapsed. Tried to get refund, as faulty strap attachment to cover was the core problem . Got run around, from shop, they said higher up would make decision, higher up said shop already made decision, typical pass the buck manoeuvre. Declined me for reimbursement for faulty product Would only give me store credit for extra bits I bought for gazebo.

I asked for advice from Jayden re kings products; freight charges etc and he organised everything including a cheaper way to set up the items I was purchasing plus suggesting other items which would make the job easier. He then made up an invoice &… Read more ·  2

advised me that my order would be leaving Melbourne tomorrow morning to come to my town in Sth Australia. This is my 2nd experience with 4wd supacentre & both have been exceptional

Paid for a replacement cover for my 3×3 meter gazebo, with delivery from Qld because of no Victorian stock. It's been 13 day's & not shipped yet but now their ad says it's only available for pre-order. I needed it for Australia day & now have zero… Read more

shelter. SERIOUSLY THESE GUYS COULDN'T ORGANIZE A SH1T FIGHT IN A PIG PEN.

*They replied to my message but I still don't know when or if my product is coming so I'll just buy another brand & forget about 4wd Supercenter for all my future camping purchases. OH & CHECK THEIR REVIEWS, WORST I'VE EVER SEEN.

HORRIBLE HORRIBLE HORRIBLE 2x 1300mm Kings drawers ordered. arrived completely damaged, took me 15 calls (not joking here, 15) to arrange pickup which took over 3 weeks. new drawers arrived damaged and beaten up as well. Its been 4 months and I… Read more

still have not recieved a refund or pickup of the old drawers. Calls go through to an [Content Removed] call centre and they truly dont give a thing about you, just reading a script. Was finally offered $50 store credit to buy more their junk instead of a full refund. Was charged $635 for the two and they mask a lot of their margin through freight which they refuse to refund, meaning that if you request a refund they will only refund the invoice amount which was $435. Stay clear of these [Content Removed]

Hi, a big shout out: Thank You! to Jackson & Nathan at the Brendale store on Thu 15Jan26. After unanswered email to the 4WDSupacentre Helpline and 3 phone calls to their 1800 line, Jackson and Nathan spent the best part of half an hour at the end of their busy day and sorted out the issues which has rendered my Shopping Cart unusable for ages.… Read more ·  1

Their calm manner with an increasingly frustrated customer deserves a raise!!

Well done, men; most appreciated. NOT Happy Jan is well happy this time!!

It will be great when the shiny-seated office staff in head office get around to fixing the already-known issue of the website failing to flush superseded offers...

Had the best in store experience from Ravenhall store. Wes the salesman was very helpful with advice on awning setups. He was an absolute legend with taking care of customer requirements. Show details ·  1

I have just spent a very satisfying morning at the 4WD Supacentre Sunshine Coast. All the staff are very helpful understanding of customers requirements. The have excellent customer service and nothing is to much trouble. In this day of rude uncaring retailers it is very refreshing to be treated like a special person. The store is well set out… Read more ·  2

and very clean well stocked. I especially want to thank Nolan and Conitney for all their help with selecting products and services. I will be back for your prompt friendly staff. Thank you Karan Cameron

Purchased a 6x3 gazebo and it was not even up for a week camping when the cover tore. Tried to get refund and was told the manual explained it should not be used as a permanent structure. I do not consider 1 week camping ‘permanent’. Despite repeated attempts to resolve this, 4WD Supa Centre will not replace or refund item. This is not fit for… Read more

purpose and their website claims there products are ‘better than competitors’. This is blatantly untrue. I have had other gazebos that have lasted years with several week of camping over holiday periods. I would give them negative stars for their customer service.

Absolute cr#p customer service – I went into 4wd supercentre in Canning Vale very recently and bought a heap of gear. New fridge. Spot lights. Inverter etc and spent nearly 2 grand. I asked specifically for someone who knew about spot lights. I told them the car I had and they recommended a set of 8.5” laser spots with “plug and play” wiring harness. We filled a whole trolley and… Read more

then some and put it all in my car. There was some sort of big manager there who made a fuss of all I had bought and they took a pic of me and the salesman standing there with all I had purchased. Long story short the wiring harness was NOT plug and play. In fact far from it. So I went back to the store. Near in mind I had already installed the lights and most of the wiring etc. I spoke to a salesman who told me yeah that happens a lot. Just go to Jaycar and get the harness patch. Hang on I’ve just spent a lot of money with you guys and now I’m told that what I bought isn’t right even though I was advised it was. I asked for the manager. She told me the same. “We get this a lot” then went on to say that the harness fits “most” cars. Hang on if it happens a lot then it doesn’t fit “most” then does it? I also got recommended to Mitsubishi dealership and Supercheap. After 2 hours of running around and on the phone, low and behold no one had this harness patch I required. So I’ve had to get an auto electrician to sort it for me. More cost that I should never have had to fork out. I’m bloody annoyed. Spent a fortune and got treated like cr#p. Over the years I’ve spent a lot of money with Kings or 4wd supercentres. They have received the last penny from me. Never again.

I noticed on my email receipt that the displayed prices at the 4WD Supacentre in Port Macquarie NSW did NOT include GST, which was added to the total of all items at the bottom of the receipt. I believe that this is considered to be a deceptive practice in that advertised and displayed retail prices are supposed to include the 10% GST. Otherwise… Read more

prices seemed pretty good but of course they were actually 10% higher than I thought! These non-GST prices were also advertised nationally on the 4WD Supacentre website.

I bought a Escape 30 lt fridge, 24Ah power pack and 75 watt solar panel on advice in store that this would allow for 3 to 4 days camping off grid. This combination was totally inadequate for the purpose. When I tried to return the items, the store refused and was totally unhelpful. Their policies don't aim for customer satisfaction but frustrate at every stage. Cheap and nasty. They wouldn't even give store credit. Never shop here. Show details

I’m extremely disappointed with my experience at Four Wheel Drive Superstore. I purchased a battery and battery box, and from the beginning the battery wasn’t lasting anywhere near as long as it should have. Instead of offering a simple solution or replacement, I was told I had to physically bring it into a store. That meant travelling to drop it… Read more

off, leaving it there for days, and then travelling all the way back again to collect it — only to be told there was essentially nothing they were going to do. No real explanation, no meaningful solution, despite how unhappy I was with the product’s performance.

To make matters worse, when I got home I realised they hadn’t returned all of the parts. I’m now unable to connect my charger with ring terminals, which makes the battery setup basically unusable.

Since then, I’ve sent around 16 emails, spent a significant amount of time on the phone, and filled in their frustrating claim forms multiple times. At one point they attempted to send me a replacement part — but it was completely unrelated to what was missing. Since then? Radio silence.

I’ve been left with a product I can’t use and a company that seems unwilling to properly resolve the issue. The lack of communication and accountability has been incredibly frustrating. I expected much better customer service.

I won’t be shopping here again.

The shop will happily take your money and wash their hands of you. I was advised on a rooftop tent and told it would be compatible and fit my car. After purchasing I was told it couldn’t be taken out the box in store. Once home I mounted it to the car to see it was absolutely not compatible and far too big. I contacted the call centre who were… Read more

exceptionally rude and nasty on the phone. After being pushed around and sent back to the store and passed from person to person over the phone for the best part of a week my claim for a refund was denied. The store manager agreed I had been misadvised and that the tent was not fit for purpose. The claims departed still refused to refund me and made up every excuse to keep my money. The way I was spoken to on the phone was rude and belittling. I also have looked online for reviews and it’s clear when looking on mass that the store is creating fake reviews en mass across social media. Having spoke to other experts in the industry they advised that they see people like me (missold on their purchases from 4WD Supacentre) all the time. Do not buy from them!!

No customer returns the problem is you can't see the number on the monitor so I tried to return it but you bet it there's no returns after the box has been opened so no refund

I purchased several items just before we left on our lap of Australia, ( I have purchased thousands of dollars in products there) the distribution box had a faulty voltage display, after several phone calls & then mucking me around, they offeted a $20 refund, I had to fill in several forms & send to their secure site...all & I thought it would be… Read more

done within a few days. Well that was October 2025 & still nothing, I have emsiled no less that 20 times with zero result, this is by far the most pathetic & disgusting customer service ever..

NEVER going to buy ANOTHER KINGS PRODUCT AGAIN !!!! On the road traveling and the 90L stayz cool fridge starting playing up buy not reaching temperatures set( 1° on fridge and -15° on freezer) was getting warmer and warmer than errors starting coming up so i rang their customer service and they said take video evidence which i did and showed store… Read more

manager at kings the next day but the warranty team wants to get the store to hold fridge for 2/3 days so they can test. So what do i use for food and drinks meanwhile??? They just couldn’t replace faulty Fridge, i have spent thousands of dollars at kings but will never spend another cent!!