Smartsalary

Smart Leasing provided a smooth and efficient experience overall. They were very helpful and went above expectations by matching the interest rate of a competitor’s product, which was greatly appreciated. The entire process was completed in just three weeks, demonstrating strong responsiveness and efficiency. While the leasing experience itself was positive, the vehicle handover could be improved. Show details

I used Smartleasing. The consultant that helped me was very professional and pleasant to deal with. Patience, courteous and very responsive. Brayden explained to me in details all questions I asked. The documentation was always up to date. Overall, I had a very good experience. However, when it came to the Settlement team, when I experienced… Read more

a known issue, the person responding was less than helpful. He gave me the standard solution and when that didn't work, practically told me to sort it out myself. Aelin worked through the problem with me and eventually we got to the solution.

I have been a customer with Smartsalary for 14 years. Generally the service has been very good. I contacted them today to find the answer to a very simple question (clarification of my financier as I am ending my lease) - they have sent me details of 3 different providers! The customer service assistant could not tell me and put me on hold. I have… Read more

been on hold for 50 minutes and still waiting. My time is precious, please either trian your staff to provide simple and correct information or put on more staff - it's terrible having to wait nearly 1 hour for a simple answer!

Worst salary packaging company I’ve had to deal with; there seems to be no proper security with transactions, dodgy outfit! Today… nothing in my acc that should have been there yesterday; IT problem, they said… I have zero confidence with this company, I really wish work would change our packaging company

Another rubbish Leasing Company - exceptionally poor communication, inaccurate quoting methods and lacks the ability to lodge documents for on time processing. It takes a week to get an email back from them, I was quoted $433 weekly payments but as… Read more

they lodged incorrect paper work - or failed to lodge at all (they have not made this clear) my weekly payments have gone to $600+ so they can make up for missing payments, now I have had to create a whole new budget. The kicker is I raised this concern from the outset as I had the same issue with the last leasing Agent and it appears all leasing companies are incompetent! They are also not providing my reimbursement until there are ‘funds available’ - so I am now down $1000+ for selecting and paying for my own insurance. DO NOT USE THIS COMPANY

The Team were fantastic working on my quotes for a new car and secured me a fantastic deal. No ask was too big, even changing model after our initial quote was secured. So happy with the whole experience.

I am very pleased with the help I received. The support was efficient, kind, and professional. My concerns were addressed clearly, and I felt well supported throughout the process. Thank you for the excellent service I was satisfied

Clear and very easy to deal with. Emma Allen was my vehicle consultant and she has been amazing: Always friendly, keen to help and think through different scenarios. Efficient at getting back to me. Superb customer service.

I strongly advise others to think carefully before using SmartSalary / Smartleasing. I have experienced ongoing issues with GST refunds that took months to resolve. It required numerous emails, multiple phone calls, and repeated follow-ups before the mistake was finally corrected. The entire process was unnecessarily stressful and time-consuming. … Read more

More recently, I submitted an EV charger reimbursement claim. I have spoken to two separate representatives, and both assured me the refund would be processed. Despite these verbal confirmations, no action has been taken and no reimbursement has been received. There has been no proactive communication or accountability.

To escalate the matter, I emailed complaints@smartleasing.com.au and received no response for over two weeks, even though their stated response timeframe is two business days. This lack of response is unacceptable.

I also contacted AFCA and was informed that Smartleasing is no longer a member. This means customers do not have access to an independent third-party ombudsman for dispute resolution, which significantly reduces consumer protection and confidence.

Based on my experience repeated errors, delayed refunds, poor communication, and limited external dispute resolution I cannot recommend Smartleasing.

extremely slow at reply/ providing service compared to other salary packaging places I have worked with. Take them 8 days to respond to emails. Paywise is much more professional and efficient. One of the worst company I have worked with

Would give 0 if I could. Once paperwork for the transfer of my lease from previous employer to current employer and smart was in and they were happy they sent an email stating my deductions and set it up.i didn't authorise how much. They also organise an extra amount for 6 cycles to catch up my outstanding loan during the transfer.... if they had… Read more

spoken to the loan company they would have known that I had paid it each month to ensure my credit rating was good. Once I spoke with them I requested additional 100 to come out to cover upcoming costs for 6 months as rego would be due soon. I then had rego come out and they emailed to state they would be increasing it by xyz for 3 cycles to cover the rego. (May as well have paid it out of my pocket). It takes almost 2 weeks to hear anything from them There service is disgusting.

The team at smart are very helpful and mindful of your requirements and are always trying to get you the best deal possible even when you have fulfilled all the necessary requirements. If they see a better deal they inform you and recommend you look at It to ensure you have all the information in front of you. This is one of the best customer service teams I have come across for some time.

The customer service was excellent. They provided clear and easy-to-understand information, and the process went smoothly. However, the dealer was slow; they still haven't arranged for the car to be delivered.

Kylie C from Smartleasing was absolutely amazing. Patient in explaining. Helped me with each steps, me being an absolute novice in these things. The other team members were amazing too when Kylie couldn't come to the call, as she was busy with other clients. Excellent communication between team members. I got my car! Thank you so much! Show details

I’ve had an excellent experience with the customer service. The team is patient, friendly, and always willing to explain things clearly. It’s refreshing to work with a financial company that truly values its customers.

Words fail me with this company and their complaints resolution. Six months later and my salary packaging has not been adjusted despite numerous promises. There was also a promise of a $50 good will gesture that never arrived. I will never recommend smart salary to anyone - stay clear.

Its been a third straight day of calling smartsalary and I have been on hold for over 40minutes with no option to call back let alone speak to someone. Its really disappointing.

Poor customer service. Unresponsive. Have asked numerous question regarding figures and have been told various different answers leaving me with no confidence. Have held off signing documents as a result. Due to lack of transparency I have now requested a spreadsheet that clearly outlines the interest rate applied to the borrowed amount,… Read more

brokerage fees (and how these are calculated) and how monthly repayments have been calculated. ASIC states these need to be made available if the customer requests them.

Various emails have gone unanswered including my most recent on requesting the above information. At this point I have very little confidence in Smart and am reconsidering taking up a lease with them. I will certainly be communicating my negative experience with Smart to other employees within my organisation.

ONE of the WORST EXPERIENCE of BUYING a Car. The EXPERIENCE HAS BEEN PATHETIC AND UNPROFESSIONAL. I have never been treated like this when buying a 55K car. For me it is dream of owning a beautiful 55K car, but it is shattered NOW. Once the Financial paper was signed. I was all left to fetch for myself. There was no clear communication of the… Read more

delivery date. When checked regarding the delivery date. It was moved with no information.

The part of the packages is buying car accessories (Floor mat, other mat and accessories) for Rubber tree which are already a part of the Car. SHEER Waste of money!

The senior Fleet coordinator or any other representatives are not bothered about the feedback because they feel you are stuck with them. I wish would have chosen a better company.

I dont have any video to support my review but just being honest that i have the best support team in your company and would realy recommend to some few friends.

Quick and easy to deal with. I enquired quite earlier then needed, gave them a date for settlement to utilise smart salary towards mortgage repayments and was called back after that date. Uploading documents for proof of mortgage was also very simple.

I have nothing good to say. Incompetence. Under trained. Have ruined my credit score due to their mistakes. Communication is disgusting. I've cried, sobbed, hyperventilated, and honestly just want to take my own life because of the embarrassment that I have to endure telling people I font get the car that I had been told i had been successful for,… Read more

all because of this company and the muppets that have no idea on the impact these mistakes have on us. Terrible, awful, anxiety inducing.

Have been comparing novated leases between Paywise, Maxxia and Smartsalary. Paywise and Smart salary have been the most competitive, where as Smart Salary offered the overall best rate and I had a great contact with Georgina - who was very responsive and was happy to beat competitors rates. Alas, I have no experience with the end of lease experience so far.

Poor website design with the FAQ section provides information that is not accurate. Be prepared to wait on hold for extended periods. E-signatures are not accepted, and I was required to print out, sign, scan, and email. We live in the digital age.

3 Months after setting up novated lease they have still failed to deduct correctly and allocate funds as promised. Broken promise after broken promise with them. Regret taking out the lease now. The hassel and stress casued is not worth the savings.

Absolute worst customer service I have come across. Its been four months and waiting for the offers that applied with my novated lease, chased up at least four time and still no resolution. Extremely slow response times, at least a week, and thats if you get one at all. Useless!!

I have had an awful experience with Smart salary since my employer made the decision to change. Awful app and awful customer service and made starting a vehicle lease an awful experience. This is also replicated with numerous of my colleagues. Would love to change away from them but not an option with my employer

Worst salary packaging company ever. I have to wait 4 weeks to refund money which they have deducted after the cap reached. Called and informed them, but same thing happened again in the recent pay cycle as well. Ended up without money to pay mortgage. Two pay cyles without money to pay mortgage. Customer services doesnt want to help and they doesn't know anything outside the script.