AccessPay

Kudos to Shantona for her patience, excellent efficiency and professionalism in attending to my queries and adjustments. She is gem! Thank you for your help Shantona!

Tripti was so supportive with her great customer service that she was able to assist me further with my enquiries. I will be ringing her again if I have any further enquiries in future.

I called Access Pay to close my account now that I was no longer with the employer that created the account. Amin handled my request professionally and it was all completed within minutes.

I rarely write reviews, but I felt truly compelled to share my experience because of the outstanding service I received today with your staf Mr Amin Dadgar. I had an ongoing issue related to having two accounts under one customer number, and despite calling twice before, my concerns remained unresolved. However, everything changed during my… Read more

third call . I spoke with Amin this time went above and beyond. Not only was he incredibly patient and attentive, but he also took the time to explain every detail with genuine care and clarity. I could truly feel that he was sincerely trying to help me—not just doing his job, but actually making sure I understood and that my issue was fully resolved.

Thanks to his detailed explanation and thoughtful guidance, the problem that had been bothering me for a while was finally solved during that one call. I am deeply grateful for his professionalism, kindness, and dedication.

He truly exemplifies what excellent customer service should be. I hope the company recognizes his great work—he made a huge difference!

Be warned!!!Would give it negative stars if I could!! Was salary packaging with access pay till the employer changed to another company. Two years later I have received an email from access pay recovery teams,not a call but an email without the name of a person I was actually dealing with asking me to pay a substantial amount back because… Read more

apparently I got overpaid in one of my pays and given two weeks deadline to pay it back.I am not the one who lives paycheque to paycheque and rarely check my payslips therefore it’s gone unnoticed.However in my next pay cycle access pay underpaid me to adjust for the error they’ve made without no communication whatsoever?! I’ve spent a couple of hours pulling up payslips and bank statements from two years ago and without too much difficulty found what has gone wrong,sent an email asking to explain and received no communication!! To me it’s a matter of principle not the financial side of things,but this company trying to make money and covering up for their own mistakes is an absolute disgrace!! Own up to it access pay and at the very least give a formal apology for the time taken away from my family looking into something that isn’t my problem to begin with!!!

Manish..... !!!! Manish is an exceptional Service Delivery Agent who made a very daunting call at the end of a very daunting day an absolute breeze. You really should be given a token or bonus of appreciation Manish. I know that from the way you treated my call when I took it over from you in the beginning these following 5 things; - 1. You… Read more

have excellent phone manner and are prepared for anything or any type of personality on the line, your call control and I can also tell that this treatment extends to every caller/ Call back and potential customer that you have.

- 2. You are very good at explaining the products and packages in a bright and highly presentable manner that made me want to sign up to FULL SERVICES on the spot. I am very very happy to now see that not only were you giving me great info but you also didn't mask anything or leave out any important information that I would later have been disappointed to discover on my own doen the track.

- 3. You wrapped up a call that I could have kept you on well past the time I and yourself actually wanted to be on the line given the information I provided earlier when you made initial contact and later when I requested a call back.

- 4. I have more than 5 years of Service Delivery Experience and proven success and I could not have handled that fast and brain dead approach I initially had and turn me into a happy, excited and informed enough caller to have accepted the call continue and agree to hear about the details of products/services provided.

- 5. I didn't get to my review for you as fast as I had hoped, but, Manish I know you are just as bright engaging and genuinely interested in assisting members/Customers and all callers as professionally, yet interpersonally and successfully as you did mine. I do hope that you are told some of the reviews, even if just in key point form so that you know that your an Amazing Service Delivery Agent and that your enthusiasm and genuinity are a very VERY strong quality and what you have is not something that can be taught.!!! ;-)

Thank you for your patience and the pride you take with your work. It was a pleasure to have spoken with you, have your knowledge shared, your efficiency in the requests i made with you and the follow up which came swiftly after!!

I am very excited. ;-)

Just wanting to say had a very great experience with your representative LALI today at Accesspay .l Lali went over and above to help me get my Entertainment Card password and username sorted. Kind regards Kim

Spoke to Cheena to get my new FBT year payments ready before April. Despite its complexity, Cheena did well to ensure that the required payments are prepared. She is patient, friendly and did a great summary of what each pay cycle will look like. Thank you for an easy and positive experience, Cheena.

I recently spoke with Tripti from AccessPay customer service, and I had a wonderful experience. She was incredibly helpful, patient, and professional throughout the call. Tripti took the time to clearly explain everything and made sure all my questions were answered without rushing me. Her friendly and positive attitude really stood out and made… Read more

the whole process smooth and stress-free. It’s rare to come across such excellent customer service, and Tripti truly went above and beyond. I really appreciate her support and would like to thank her for the outstanding service.

Very dissapointing service. Terrible customer service Slow to no response at all from staff via email or phone calls. Do not recommend at all! Access pay recently cancelled my card and service without any prior warning and it had $1209 on it, I have tried to follow up numerous times to find out where the funds went - to no response. It's… Read more

basically theft.

I had many services linked to the card with auto pay or auto direct debit that was scheduled to come out of the account as well which has really impacted my life now.

I have attempted to contact your customer service team by phone and email but have received no response since.

POOR CUSTOMER SERVICE !!! The only way to submit your entertainment claim is via the website only or you pay a fees to get a special card. My other job uses MySalPack - you can use a free app to submit claims so easily (no fees charged). AccessPay wants you to pay for the card that they don't develop an app. I submitted the claims on the portal… Read more

(done it many times before) but the claims didn't go through - I believe it's due to their IT issue as I couldn't access to their next pay date on the calendar, I felt the portal was a bit weird. I asked for confirmation via email - said it was rejected or not submitted. I sent two invoices asking to accept the claims but I was told to submit them myself ! No help at all.

Worst salary sacrifice experience in 25 years of working in the non profit community services industry. Every time I try to contact them they say they can't find my file, yet my details are correct on the app. They've continued to withdraw from my salary for two pay cycles now, even though (I assume) I've hit the max allowance for this financial… Read more

year. So half my wage for the past month is sitting in an accesspay account that I have no access to. It keeps being taken from my wage, I can see the balance growing every fortnight in the app, yet I apparently don't exist! I'm told that if I have excess funds in my account I'll be able to access the money when it rolls over to the next financial year. Meanwhile I'm short more than a months worth of mortgage repayments while it sits in their account, probably earning them interest. I regret ever signing up with this company.

Exceptional service and support from Cheena today! She went above and beyond to answer my query and to provide support for me to utilise the online portal and get my claim/ new payment processed in a timely manner. Thankyou Cheena! :)

It was a pleasure to have Mariana help me with my queries and to assist with processing my claim close to end of FBT. Very helpful and attentive. Thank you so much

Mariana was an amazing and wonderfully helpful consultant. I could not have been in better hands. I felt totally supported and understood and all my needs were entirely met. A huge THANK YOU. Mariana is an incredible representative for Access Pay.

Just spoke to David on the phone, he was incredibly receptive to my needs, he listened and clarified when I was confused, he handled my confusion with grace and patience. The service was also completed in less than 20 minutes on the line. Much appreciation for AccessPay.

I have always experienced great customer service with Access Pay. Unfortunately, I am unable to recall the name of the customer service agent I spoke with the last time and the time before that. She was just brilliant and gave me such details about how I can maximize my benefits. Thank you

Belle was absolutely AMAZING!! Made what I thought was going to be a long process ,short and understandable. Belle explained everything I needed to do and know, even stayed on the line with me until I had completed the uploads. First time I called lady was super helpful but when I called again I am so glad I was connected to BELLE. Very… Read more

understanding, kind, patient and so easy to understand. Thank you Belle for making this such an easy transaction. You Rock! Belle is a credit to your Company

Manish was excellent. He was polite, professional, knowledgeable and thorough. I have been an Access Pay client twice in the past 10 years and Manish has been the best advisor I have connected with. Thank you, I appreciate your halo and guidance very much.

Cheena was terrific. She very clearly understood what my plans were in structuring my salary packaging, and was flexible and patient while i uploaded my receipts so i could have it all setup for the entire FBT year upcoming. I highly recommend Cheena who would provide quality and responsive service to anyone who is lucky enough to work with her. Thanks again!

Michael R was absolutely fantastic. He took the time to help me truly understand what we were dealing with, explaining everything in a way that actually made sense. On top of that, he was super efficient. No wasted time, no fuss. He just got it done. Honestly, couldn’t ask for better service.

l'd like to express my sincere appreciation to the Accesspay team for helping me resolve my salary packaging issue. The support I received was professional, efficient, and genuinely reassuring during a stressful time. A special thank you to Michael for his patience, clear guidance and willingness to help and ensures everything was sorted smoothly.… Read more

Your help made a big difference, and I'm truly grateful. Highly recommend this company to anyone needing reliable and supportive assistance with salary packaging.

Hello David, was the 'best' customer service officer that I have spoken to over the phone. He spoke clearly and listened intently. He was polite, professional and courteous. If only all Accesspay officers could be professional like David. Thanks Trish