3,998 reviews
Smooth process setting up my first novated lease with Anthony. I had lots of questions, and he was able to answer them all promptly and never made me feel like it was a silly question to ask. The company clearly has efficient processes to support the set up - I always felt informed and aware of what to expect next. Thank you! Show reply
Ralph was really patient with me across this process from the end of my former lease to move into a new lease and new car. It was from the beginning in looking at new cars right through to before I got into and drove away with my new current car and lease. Highly regard Ralph but also the novated lease approach to acquiring a high quality car without having to stump up up front $50-70k straight up or borrow on your home loan. Show reply
Jarrah the Leasing consultant was very helpful, patient and explains the process the easy way. Happy with the whole process. Just got my car and I hope maxxia will continue to be helpful in every way. Show reply
Reviews with attachments
Jarrah, a leading consultant at Maxxia, did an excellent job assisting me with the purchase of my car. He made the entire process very easy and straightforward, clearly explaining each step and keeping everything moving smoothly. His professionalism, responsiveness, and attention to detail made what could have been a complex process completely… Read more · 1
stress-free. I really appreciate his support and would highly recommend Jarrah to anyone going through the novated leasing process with Maxxia.
Rajatt was so efficient and helpful. Made this process stress free and was always available to answer my questions Show reply
I recently used Maxxia Novated Lease to lease a new car. The whole process from initial contact, explanation of how it works, selecting a vehicle, liaising with my employer, to delivery of the car was very simple and handled very professionally by my Maxxia consultant Traci Bianchi. If you are in the market for a vehicle or looking for a way to reduce taxable income, give Maxxia a call. Would absolutely recommend. Show reply
Novated Leasing - Jordan Pearce was my contact and what an amazing service he provided. He was a wealth of knowledge and gave me clear and simple information about how it all worked. Jordan responded to emails quickly and supported me the whole way. I wish Jordan was my contact throughout the WHOLE process because after that things got really slow and during settlement there were avoidable errors. Show details · 1
I found Luke Newton to be reliable and he replied back to either emails or phone calls, he updated me on what was happing with leasing new D-Max Blade and was a simple breeze to deal with, Thanks Luke, I will be passing on your details if anyone is looking at leasing. Show reply
Worst company to receive any sort of prompt response from. I have confirmation my insurance was paid over two weeks ago. After several emails back and forth to try and get this paid Maxxia has emailed me a confirmation that the insurance payment has been made. No receipt just an email. Now when I check my vehicle insurers website my vehicle is… Read more
still uninsured!! Pathetic. Its been a nightmare dealing with this company from the start. The only way for them to take notice it by addressing issues on a product review website. You've taken my money without any hesitation maxxia and charge me admin fees each month, now what I am paying for? This lack of service and your incompetent approach to dealing with the customers that finance your business. What a joke!
Latest follow-ups
The consultant I was dealing with, Jordan, was fantastic and very patient with all my questions. He provided me with all the information I requested and response time was superb. I was very impressed with his professionalism at all times. Thank you.
Follow-up · Only issue is trying to get through to someone via the MyCarAssist number. Today I waited over 40min, and previous 2 calls the waiting time was 20-30min. You need more staff to handle the enquiries. I also tried to email MyCarAssist, and they responded over a week later. Not good enough when it comes to customer service.
Hi Reg, Thanks for taking the time to share your feedback,… Read more
Long wait time, terrible service, I use to be with eziway, so much better on so many levels, I'm finding since as a company we all had to be transferred over to maxxia, our fund were available within the hour through eziway, maxxia has been taking… Read more
over 6 hrs each time, there customers service just keeps shifting the blame to a third party. I will not be staying with Maxxia very long no salary sacrifice is worth struggling and waiting
Follow-up · Has not improved what so ever, they started sending a text the day after the money deposited stating that it has been transferred, a major improvement would be that after money sent be available within the hour of deposit but they have not fixed that
Hi Shans, Thank you for providing your feedback. I… Read more
Positive reviews
Cara of Maxxia has made the entire process of working through a novated lease straightforward and stress free. I appreciate Cara's understanding what's customer want approach. She was always happy to answer questions and provide options. Thank you! Show reply
Find out how Maxxia compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
Luke has made the entire process of working through a novated lease straightforward and stress free. I appreciate Luke's calm and knowledgeable approach. He was always happy to answer questions and provide options. Thank you! Show reply
Andrea was highly professional and kept me informed throughout the entire process of arranging my novated lease and new car. He was knowledgeable, incredibly patient, and explained everything clearly. I truly appreciated how helpful and supportive he was from start to finish, making the entire experience smooth and stress-free. Show reply
Negative reviews
What a st^pid ad they have Ridiculous and utterly unintelligent. I'd rather go do something for 30 seconds so this garbage is over by time I continue watching my show. Doesn't make me want to use this company at all. 100% idiocy
Hi Jiminiycrucket88, Thank you for taking the time to… Read more
Stupidest add ever!! Extremely repelling as are most adds these days but this add they currently run is pathetic and dull. No imagination.One of the most annoying things I've ever had to encounter on tv. Take it off guys. It's absolutely yawnsville
Hi Pimolebum8888, Thank you for taking the time to provide… Read more
They were fine until I signed up, then customer service disappears. They had the option of using their insurance which was very expensive so I arranged my own. I had to pay for that, and the first year of registration, out of my own pocket with the understanding that Maxxia would reimburse me. What they didn't tell me was that the reimbursement… Read more
only happens after I have paid enough into the account to cover it. After several emails it is clear that they just don't care and have no interest in helping me. I truly regret using Maxxia for my lease.
Hi Alan, I’m sorry to hear this has happened, and I can… Read more
Recent reviews
Our car died so we were under pressure to lock the lease in quickly. Cara was been super helpful and responsive, understood our need and did her best to help us navigate what would have otherwise been an extremely stressful time! Show reply
Andrea was fantastic to work with. He has a wealth of knowledge, was incredibly patient, and explained everything clearly. I really appreciated how helpful and supportive he was throughout the whole process. Show reply
Ralph was very professional and kept me in the loop with the progress of my new car. The whole process went very smoothly and I am very happy with the Maxxia team. Everyone was very polite, patient and happy to guide me, I am most grateful for the level of service. Thank you Show reply
Sabine was excellent at providing service and advice throughout the novated leasing process. She made me feel comfortable to ask questions and was quick to replay. Show reply
Find out how Maxxia compares to other Novated Leasing / Salary Packaging Services
Know better, choose better.
I have been working with Andrea for some time now and he has been very helpful and explaining every step of the way. This has been very helpful as it's my first novated lease and was a bit timid at first to understand how exactly everything works but made me feel very comfortable a long the way. Show reply
Anthony was absolutely incredible to deal with. He was so informative and took the time to explain every step of the novated lease process in a way that was easy to understand. Nothing ever felt rushed and no question was too small. His professionalism, knowledge, and friendly approach made what could have been a stressful process feel smooth and… Read more · 1
straightforward. I felt completely confident and supported the whole way through thanks to Anthony.
Highly recommend Anthony!!
My novated lease consultant Traci provided absolutely stellar customer service! Any questions I had she knew the answer, and on the rare occasion where she didn't, she went and found out for me. I get cold feet making big decisions like the purchase of a new car but in Maxxia's hands the decision became easier! Show reply
Craig was outstanding from start to finish. He was always available, and would reply to phone calls and emails without any delays. Importantly he carried through with what he said and made this process very easy. Craig is an outstanding representative of Maxxia. Show reply
Alexandria was very patient in explaining things so my issue could be resolved. She set about a change to my meal deductions so I could maximise my cap which was very helpful. Show reply
Some initial problems which caused delays with the ordering of the car but it was resolved fairly quickly. The service people, especially Andrea, were very understanding and able to assist without hesitation. Show reply
I thought I was going to be happy with maxxia but im on my 5th year this year and im ready to be done with maxxia. At times when requiring certain things to be looked at for the car eg. Aircon smell they rejected the car dealers to diagnose the issue, although the money is mine that gets paid every fortnight to be used for the car. For them to… Read more
reject it really was upsetting as IT IS MY MONEY, NOT THEIRS.
Once November comes around, ill be saying good bye to maxxia and will never lease again.
I would rather get a car under finance where I can deal with it all and skip the 3rd person in the middle.
Hi Carol, I can appreciate your frustration, and we would… Read more
Much too expensive for what it offers. I don't know why they are such an industry giant. Everything feels predatory. The fact that I can't speak to customer service after signing up is all sorts of wrong
Hi Andrea, I am sorry to hear this and thank you for… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Willy, Thank you for taking the time to leave a review.… Read more