Paywise

I took out a Novated Lease with them. After running the numbers and comparing with other providers, they are near the highest in the industry. Since they are not competitive on rates and fees, I give them a 1 star. They also charge you with high establishment fees. Once I calculated all their fees, it works out to be more than 16% in interest.

Slow service. Took 4 weeks to process a receipt. Constantly have to follow up. Car insurance wasn’t being deducted only to have 6 monthly installments taken out in one hit. Made a mistake, has my money yet wanted me to refund them to reverse money being paid from wrong benefit, to repay me from the right benefit! Canceled my fuel card instead of… Read more

the meal card I never ordered! Told that they would pay to express post the new card to me only to tell me it was my fault and charged me the postage. Had to push to get the refund for postage, told me it was showing on their end, but had to screen shot to prove it wasn’t showing on my account. I have serious concerns about whether they are managing my money appropriately - very very dodgy

Very disappointed with Paywise and their lack of communication in relation to a "glitch" with transferring funds. Funds were due to be placed on my Paywise debit card (via the organisation I work for) by 3 March and nothing has appeared. I followed up with a phone call asking if there had been a glitch why hadn't they bothered to notify customers… Read more

via email or sms. If this had happened at least I would have been aware and would not have had to call the Perth office for an explanation. I was told that I should have received an email or an sms but hadn't. They couldn't explain why. When I pressed for more information, stressing that transparency in situations like this are essential, I could not be given any more information as the payroll managers were all in a meeting! I emailed a complaint and received a reply saying funds "should be swept on the card by today" with no other explanation. I am still waiting. This a serious dereliction of duty given the funds are taken out from my monthly salary.

My review is about the exceptional service provided by the staff at Paywise, who have always been friendly and approachable. Recently, I experienced an issue, and one of the lovely staff members, Marriane S, assisted me with remarkable patience and professionalism. She guided me through the entire process step by step, taking the time to ensure I… Read more ·  1

understood everything clearly. Her calm approach, effective communication, and genuine willingness to help made the experience smooth and stress‑free. Marriane’s dedication and supportive attitude truly reflect the high standard of service at Paywise.

I had a great experience with paywise customer service. Marianne Shaw was incredibly helpful, explained everything so clearly, and took the time to make sure I understood all my options. She was genuinely lovely to speak with and I appreciate her service. Show reply

The team at Paywise really know their product and service. Anthony Nguyen and Stacia Muparutsa made it an absolute pleasure and enjoyable experience to go from having old school mistrust/misguidings in novated leasing to coming into the current age and being excited about the process, product and taking a key step towards financial freedom. I just wished I had reached out to them sooner. Top job Anthony and Stacia. Show reply

Two months to try and sort out my novated lease as my delivery coordinator did not respond to my emails or return any of the many calls I made to Paywise. In the end I went with a different company.

I'm not so happy with their services but our company just changed to them so I have no choice really. Their advertisement when they introduce is good but by the time they acts, it's slow and does not match with that they told us. After our company decided to use 3rd party (Paywise), we have the link sent through to fill in the form and select what… Read more

we want to do the salary deduction. The amount is limited so I was told (by Paywise) to put notes for them to adjust it to match each individual. Firstly, they are working slow, slow to support, at least slower than our 1 member internal accountant team, take 3 working days (5 days through the weekend) for the register. They told us they will call us to discuss our individual needs before submitting. It wasn't the case, they just sent us the agreement with billing to them. When the manager came to advertised, they said it's 24/7 services, I doubt that is the truth. Anyway, if you haven't start with them or don't have to deal with them, I would recommend you not to.

We have been with paywise for several years, and we won’t be using them again. The service is appalling, actually woeful. You can’t even speak to a real person to organise insurance claims etc. I would never recommend this company

Marianne has exceptional customer service with good communication and interpersonal skills. Explained the whole process and ensured my understanding and if any concerns were addressed. I do highly recommend Paywise due to exceptional customer service. Show reply

Marianne Shaw -She provided outstanding customer service, responded quickly to my query, and demonstrated great knowledge of her work. I felt fully supported throughout. Show reply

I had the absolute pleasure of working with Marianne Shaw at Paywise, and I could not be happier with the service and support I received. From start to finish, she was professional, approachable, and incredibly knowledgeable. Marianne took the time to clearly explain every step of the process, answered all of my questions with patience, and… Read more ·  1

ensured that I felt comfortable and confident with my decisions. What impressed me most was her attention to detail and her genuine commitment to making the process smooth and stress-free.

She went above and beyond to personalise the service to my needs, making sure I understood the benefits and got the most value out of the program. Her communication was prompt, friendly, and always supportive, which made the entire experience seamless.

Thanks to Marianne Shaw, I feel very well looked after and extremely satisfied with Paywise. I highly recommend both Paywise and Marianne Shaw to anyone looking for a trustworthy, efficient, and client-focused service

Marriane Shaw was very polite when she answered my call on Sunday morning. She had clear understanding about the system and guided me with my queries efficiently. She patiently managed to show me the step wise process online while on call. I appreciate her attention to details and highlighting the key points to avoid any errors. Thank you Marriane for your exceptional help. Show reply

Marianne Shaw was very very helpful. She was very patient & assisted me with everything that was easy to follow without interrupting. A very good listener & great for me to follow. Show reply

The staff is very calm and nice to me. she is precise and straight forward to core issues. Show reply

I am happy with cso megha, she is so good to solve my paywise issues. Show reply

I called Paywise to seek clarification on a Meal entertainment claim that I made online. Megha was so helpful, patient and clear. She also followed up straight away with an email with all the adjusted deductions and details. Compared to the experience with my previous salary packaging provider - with Paywise I feel like I am in safe hands. Show details ·  1

I had a nasty surprise. I went to my bank account and realised and a lot of money was missing from my this. I contacted Pay Wise and spoke to two males who were not helpful at all. in fact, do they really know their job? This made me more anxious. I finally rang back Pay Wise and spoke to this incredible woman, Marianne Shaw, She calmed me down as… Read more ·  1

I was really annoyed and frustrated by not getting anywhere and wanting my money (691.00). i am also not good with technology. She helped me through each process step by step. This was from going to my bank and finding how to get bank statements, reassuring me I was doing ok, and she has all the time I need. After 70 minutes on the phone with this lady, we got it right. She assured me of the future processes needed by me and showed me the steps to link to my Pay Wise account. well done, please give her an award, she deserves one. thanks, Marianne Shaw, you made my day and stopped my Mental Health from deteriorating.

All good. Its been sorted. Took a while to get to the outcome. Show reply

Giulia Biserni was swift and active in her oversight. I have never had such proactive service with Paywise before. She has raised the standard. Show reply

I went onto live chat to ask several questions where I was allocated Shirley A. She was wonderful and so patient, I was having such a hard time understanding what she was saying; it felt like a different language with all of the options. I requested for her to call me even though she was working the chat which she did and spoke to me through every step I needed to take. very grateful for her. Thank you, Shirley. Show reply

Paywise staff members are always so helpful. They are all really patient and kind and make sure everything is clarified. Marianne Shaw was very helpful today and helped my streamline all of my accounts and services and even helped me with my reimbursement for a smart watch that I need for work. Show reply

I am new to Paywise, so I didn't understand the difference between making a claim and using a Paywise card. Marianne was super friendly and helpful in simplifying/clarifying this. I now feel more confident and assured in using this service. Show reply

Positive customer service – Mariane was very helpful once again to help me navigate through process of Paywise Show reply

great experience – Team member Marrianne such a wonderful lady. She clearly explains and clear my all doubts. Thank you Marriane Show reply

Excellent customer service – I really appreciate the time and effort she put into answering all of my questions. Marianne responses were clear, thorough, and extremely helpful. It made a big difference in understanding the topic better. Thank you for your excellent support! Show reply

Thanks to Marianne Shaw – Marianne was awesome. She answered all my questions and kindly suggested better ways for me to manage tax saving. Thanks! Show reply

Compliment to KAYDEN! – I compliment Kayden from the notated lease team for his professionalism. I have spoken to him a couple of times regarding some concerns about my lease. He expressed good listening skills, empathy, and answered my questions patiently. Thank you, Kayden! Show reply