1,059 reviews
I used Photobook to create a book to capture the memories of my son and daughter-in-laws wedding and ordered two copies for christmas gifts. I recently ordered another copy an had minor problems with the order. Their customer care was exceptional and rectified problem immediately. I will definitely use them in the future and highly recommend them. The quality and finish of the books is excellent.
I'm very impressed as the quality is awesome. I will be giving this as a gift and I'm sure they will love it. The colours were great and the photobook looks really sturdy. Will buy more next time!
Software was very easy to use, books delivered on time and support service excellent when we had issues applying vouchers. (User error). Loved it so much, we’ve already made 6 books!
Reviews with attachments
Very happy with the finished product. Will use this company next year.
Great quality and beautiful printing. Arrived perfectly packaged, and it made a lovely gift. Very satisfied!
Ordered my layflat photobook with our engagement photos and the quality was great
Ordered 2 photo books with our Adelaide adventure and NZ adventure. Loved them both. The quality, the colour, everything in between. Would highly recommend.
Over the last 13 years we have been capturing our travels in book form. We always return to using PhotoBook as the process is simple, of high quality and value for money
I have just received my latest photobook creation and I love it. The quality, the colour, the finish are all excellent. And the creation process is easy. Another book of memories for me to treasure and revisit.
I have ordered 4 books (2 still coming) and I am loving them! I ordered the medium 11' by 8.5' books and the quality is fantastic, the covers are vivid and feel good quality. I am loving how they turned out and can't wait to see the next ones coming and make more!! The site's interface was easy to use and edit, so I am certain I will keep coming back.
I have created 3 books and shipped them out to my family/friends. All books arrived and the receivers noted the 'pro' publishing standards of the book. The only editor is easy to use with multiple layouts and options to choose from. Highly recommended.
I accidentally ordered my photobook as a 10" x 14". It was the best mistake I've ever made. It is absolutely magnificent! To top it off, it arrived 4 days early. Thank you.
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Love my photobook which captures our holiday in 40 pages
Beautifully produced photos in a photobook designed by me. Easy to use product to get great results
I ordered two Layflat photo books with hard covers and I’m so impressed!! The quality is excellent and the delivery was incredibly fast. I will definitely be ordering more!
I ordered an 8x8 Layflat Binding photobook with Felix Schoeller E-Photo Matte 190gsm paper for an extra $11.95 — and I’m so glad I did! The quality exceeded my expectations. The matte finish gives the photos a smooth, elegant look, and the colors really pop without being overly saturated. The lay flat design makes it perfect for showcasing… Read more
full-spread images too.
Overall, I’m really happy with how it turned out. Great value for the quality, and I’ll definitely be ordering more in the future!
The cover is great quality, the photo paper is great quality and the photos have turned out clear and fantastic
Looks fantastic, nice paper, great quality cover, very easy to use.
Latest follow-ups
First time to use online design tool and had a lot of trouble using a mouse: -Difficult to accurately pinpoint selected photos after uploading -Difficult to accurately select photos from the computer using Google. Would like to see all photos… Read more
template with a 16:9 ratio for either landscape/portrait. The page configuration should not change when trying to remove one photo template. Spent many hours configuring each page and trying to locate the photo template to the page edges when using the mouse.
Follow-up · Have used photobook Australia for. years using a design App which was downloaded to my PC. I like to pre purchase a coupon giving me discounts and every attempt is made to purchase as many pages as possible to allow download more photos. Currently the automated page design only allows a few photos per page with wasted space around the frame.This… Read more
In-depth reviews
- +1
Best Online Photobook Service I've Used – After not being completely happy with other online photobook platforms I've used, I decided to try Photobook Australia. I had a big project in mind for a life review in pics of my special Dog. At first I was a tad confused how to pick a book format. I contacted Photobook Australia, not expecting them to understand my queries ( just my… Read more
negative attitude from past alternate Photobook brand experiences) .
I was pleasantly surprised to get a prompt reply. With step by step personalised guidance and photo screenshots of all the information I needed to get my book underway.
I created a layflat landscape book of 140 pages. I asked questions along the way which Photobook Australia promptly responded to, even helping me get the best price for my huge project when ready to publish.
I am over the moon with the finished project, right down to the gorgeous metallic slip cover, beautiful coloured pages and quality.
Everyone who has seen the Album are very impressed, to the point of inspiring others to start creating their own albums with Photobook Australia.
I loved that with my purchase I got a free E-book link to send to family and friends. Such a great inclusion as I have been able to share my Photo Album book by the E- link to family interstate.
I have already started another major project and I intend sticking with Photobook Australia as confident with their ongoing service for any editing issues that arise along with their high quality product.
I suggest you phone edit your photos before uploading to the Photobook Website and use a desktop computer for easiest creation.
You can use your phone to look at the album creation as you go, but for full functionality and sizing desktop is highly recommended. I've included a few photos of some pages from my book for reference.
Traveling with Photobook – I have completed 8 Photobooks this summer on my travels abroad using Photobook. Over this period I have learnt a lot about design and the functions available as a manual editor. I have been really pleased with the help I have received online when I have had troubles. When I wasn't happy with the quality of 2 books that arrived with wavy pages,… Read more
they were immediately replaced. I have had excellent help via the telephone in the past, but over the last few months, I have only been able to get help via online, but this help has been brilliant. I have already paid for another 2 vouchers and about to start a new book. I have written 3 books on family members. I recommend Photobook to all my friends. The only criticism is that their video help on getting started needs to be updated. I didn't find it helpful. I have not been able to use apostrophes properly either, which I find frustrating. Once I realized I could cut and past from Word documents, the quality of my books improved greatly. Other than that, I will continue to use Photobook to capture my life - past and present and hopefully the future. I also will continue to use it to write my family history, illustrating it with photos.
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Amazing Experience – Let's talk about quality first. I was blown away by the attention to detail and the top-notch craftsmanship that went into my photobook. The materials they used were high quality, and the printing was sharp and vibrant. Every page was bound with care, and the overall presentation totally exceeded my expectations. I placed my order online and bam!… Read more
Before I knew it, my photobook was in my hands. It's clear that Photobook Australia doesn't mess around when it comes to getting your stuff to you fast.
And let's not forget about their website. It's user-friendly, which made the whole ordering process a breeze. They've got tons of templates, layouts, and design options to choose from, so you can make your creation totally unique and personal.
Oh, and their customer service deserves a shoutout too. I had a couple of questions, and their support team was on it! They were quick to respond, super helpful, and friendly as can be. It's clear that they really care about making sure their customers are happy.
So, to wrap it all up, I can't recommend Photobook Australia enough. If you're looking for top-quality stuff and lightning-fast delivery, they're the ones to go to. Whether you want a killer photobook or some personalized gifts, they've got you covered. Their dedication to quality, speedy service, and making customers smile really sets them apart. Give 'em a shot, you won't be disappointed!
Positive reviews
I have used photo book Australia four times now and have been very happy with the quality of my photo albums. The only negative is the slow uploading of photos each time to the photo book itself and the clunkiness of moving photos to different pages. Definitely recommend purchasing voucher when they come on sale. Show details
I ordered a photobook with our wedding photos. The process of putting it together was easy and fun and the book arrived incredibly fast. The quality of the books (we ordered 5!) is outstanding and likely the best I have seen in maaaany years of creating photobooks.
I started using photobook a few months ago to make a personalised album as a birthday present and was so impressed with their service that I have created two more albums since. Their website is easy to use, even from a phone, and the quality of the albums is great. The albums have always been delivered on time. Will definitely be using for many… Read more
more occasions as everyone I have gifted one, has been super excited to receive such a lovely personalised present.
Negative reviews
I have been using Photobook Australia for a few years and the books and site are great and not had any issues. In last few days all my hard work on a couple of albums has disappeared and I have tried to contact them via email twice and left numerous phone messages. The experience with customer service is ridiculously bad, very poor,… Read more
unprofessional. No one answers and leaving messages doesn't seem to help either. The reason I chose Photobook Australia is because it was Australian based company and local to me, which I thought would be great if help was ever needed. Unfortunately, this is not the case and I am very disappointed and frustrated at this point in time. Why is it so hard to contact this company??? HELP
I've done 6 photo books so far but didn't buy the "Colour Up" for the 7th book. I regret this sincerely :( If you do "Colour Up" the quality is generally good. In the past I've had no issues however something went horribly wrong with their online editor on 7 Jan 2026 and I lost a whole day's work. Photobook Australia support has advised that this is lost forever. Very disappointed and unlikely to use them again.
I spent 3 days working on a project, during which I saved regularly. I did the final check and clicked order. I decided to add one thing to the cover so I clicked back and lost my entire project. No previous saves would load, it showed my order I in order but when I clicked to open it wouldn't load. Customer service couldn't open any of my saves.… Read more
Absolute waste of time.
Very disappointing as it has great layout options and the work looked great, but I will be going elsewhere to ensure it.
Recent reviews
- +1
Don't believe their 'Discounts' or 'Free Shipping' Photobook Australia are [Content Removed]. The claim 'Free Shipping for orders over $45' is on their Google Listing, on their Home Page, even on the page of their clunky app. I paid hundreds of dollars for my order and was astonished to find a $45 shipping charge had suddenly been added. Their… Read more
weaselly response to my complaint point to hidden terms and conditions that exclude all kinds of orders from the Free Shipping claim that they use as their primary draw-card. I will hope that the next supplier I choose for any photo books will be honest about their charges. Apart from that, their application is incredibly clunky and their ordering process is challenging. Any other supplier would have to be better than this one.
Don't believe their 'Discounts' or 'Free Shipping'
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Hi Liv, sorry to hear about your experience.… Read more