My Picture

Pros: quality of the actual prints are great. Ordering was easy and prices were fairly reasonable. Cons: website advertised as Australian but products made and shipped from Germany and took a World tour through various spots between Germany, Netherlands, back to Germany, mainland USA and Hawaii before even getting to Australia. Huge carbon… Read more

footprint. Due to being handled through more than a dozen postal centres, the parcel arrived mangled and open/unsealed. Luckily the bubble wrap protected it just enough that the prints weren't damaged. Also due to not being locally made as advertised, postal times were long. Give them at least 1-2 months if you're planning on using for gifts and want them in time. Postage was significantly more than the actual products so take that into account. Frames are a nice style and compliment the print but VERY cheaply made and not well finished. Overall, it IS probably worth buying from them when they're having sales or discount codes, if you don't have time constraints as the printing itself is good and the finished product does look nice up on the wall.

I was fooled into thinking this was an australian company, i believe the u.p.s set up with fake delivery resceduling is a scam connected as well, dont let them take your money, you dont have any options to actually rescedule the delivery as i believe there never was one and in fact i still havnt recieved my canvas,

A good experience – The Web site was helpful when ordering as it shows how much of the photo will fit into the different size canvas and if the pixel quality is good enough. I didn't realise my canvasses were coming from the US, but they were well packaged and I'm really happy with them.

Family photo - bringing love and appreciation – Very happy with the print it exceeded expectations and was a present of which the recipient was “just thrilled to bits” with it! Thank you!! Delivery and times were perfect!!

Beautiful canvas prints – Thank you for beautiful canvas prints, prompt service, quick delivery and are only one stop shop. We have had canvas prints as well as acyrlic both excellent quality and good value.

The website gives the false impression of being an Australian company. When the payment receipt is emailed through you realize they are actually based in Germany. Don't let them fool you.

I ordered an acrylic print which I am very happy with, but on their website it stated it came with a hanging system. This was not the case at all. When I queried them about this, they were prompt, but didn’t care at all with no solutions, but too bad. Very disappointing!

Is a .com.au website but operates out of Germany. How is this allowed?? Makes the shipping time ridiculous. I made the mistake of ordering a canvas in their mother's day sale, but it won't get here until at least two weeks after. My fault for not reading every page of the website I guess, but again, it's .com.au so why would I assume it's not Australian?

Consumer rights not cared for – I ordered off this company on the 11th of December and it never arrived. It was a Christmas present and I contact them throughout January and we’re now in February. I asked for a refund which is within my consumer rights when purchasing a product online and they are refusing my consumer rights and resending the “Christmas present” which I have… Read more

expressly indicated I do not want. This company does not care about consumer rights and I will be reporting them.

Not as advertised – Website was an Australian address and said fast despatch within 24 hours, and was chosen specifically because of the commitment to do it quickly. However after ordering my jigsaws I discovered that they were actually in Germany, which obviously meant they had a very long way to travel. Worse, when I tracked progress the jigsaws were dispatched… Read more

in about a week, which is nothing like 24 hours and then had to travel from Germany. They missed Christmas and were unable to be given as gifts.

Then when they arrived, the jigsaws were just flat in a ziplock bag with no box. Totally inappropriate for a gift. I would not recommend.

Never Again! – Never again!!!! I ordered pictures as gifts for Xmas 2024!. Suprise I still don't have them. Do not reconmmend this company to anyone!! Should've bought local to me. Terrible communication. Terrible service!

False advertising – The Australian website address and promises of 24h despatch fooled me into thinking canvases would be printed in Australia - not so. Wish I had checked the reviews before ordering. 5 days after ordering my order is still showing as 'being prepared for printing', the company is not answering my emails and automated receipts are coming from Germany.… Read more

I have now asked to cancel the order since it's not been printed yet and I need the canvases within 2wks. Still no reply. At this stage I doubt I will get my $330 back but will take this as the price of a lesson to check a company's background before ordering. I have re-ordered with my local Vistaprint.

Misleading Marketing and Disappointing Quality – I strongly advise against ordering from MYPICTURE. Their marketing is intentionally misleading, creating high expectations of premium products at an affordable price. Unfortunately, what you receive is far from premium—cheap, poorly made products that don’t come close to matching the glossy images on their website. The item I received was of… Read more

shockingly poor quality. The materials felt cheap, and the print was dull and blurry, completely lacking the vibrant colors and sharpness their advertising suggests. It’s clear they cut corners in production, prioritizing quantity over quality.

What’s worse is the way they market themselves with constant discounts and promotions. These offers lure customers in, but the end result feels like a bait-and-switch. The low prices are meaningless when the product isn’t worth the cost, even at a discount.

To add insult to injury, their customer service is unhelpful and evasive. When I tried to resolve the issue, they offered a voucher instead of a refund, forcing me to stay locked into their system and gamble on another low-quality product. This is not how reputable companies handle customer complaints.

MYPICTURE’s entire business model feels like a scheme built on flashy marketing and false promises. If you’re looking for quality prints or reliable service, look elsewhere. This company will only leave you disappointed and out of pocket.

Cheap Discounts, Cheaper Quality – Avoid at All Costs – I regret ever ordering from MYPICTURE. While their constant barrage of discounts and promotions might seem tempting, don’t let the low prices fool you. The old saying “you get what you pay for” doesn’t even apply here—you get far less. The product I received was shockingly bad. The quality was nowhere near what they advertise, with poor printing,… Read more

flimsy materials, and an overall lack of care in the production process. What’s the point of a discount when the end result isn’t worth even half the price?

When I reached out to address the issue, their customer service only made matters worse. Instead of taking accountability, they dodged the problem by offering a voucher rather than a refund, essentially trapping me into ordering from them again. This is not a resolution—it’s a tactic to ensure I continue to spend money on their substandard products.

Their business model is clearly built on drawing in customers with flashy discounts while cutting corners on quality and hiding behind canned responses and policies when complaints arise. It’s infuriating that they refuse to stand by their products and take responsibility when things go wrong.

Save yourself the frustration and money. The discounts may be tempting, but trust me—what you’ll receive isn’t worth the hassle. Look for a company that values both quality and customer satisfaction because MYPICTURE delivers neither.

Misleading advertising – Ordered two custom puzzles of personal photos as gifts. Puzzles arrived mixed up in one zip lock bag with no Boxes included, making them impossible to use as gifts as intended. Upon query, was told that puzzles that smaller sizes did not come with a box. This was not made clear during ordering and i consider it to be false advertising. Refuse to provide refund after pointing this out, product unfortunately binned.

Absolutely terrible – Absolutely appalling. Made two orders for wedding pictures. Sent me incorrect order. Been 4 weeks since I started communicating with them to rectify the issue with no success. Failing to read my emails and dealing with several different customer services staff. These were meant to be for christmas presents, ordered in mid November to allow… Read more

sufficient time - now late Dec wit no resolve. May look to see if Germany has an external customer service protection body to lodge something formal.

Don’t bother absolute shambles of a company – WORST SERVICE. SLOW PROCESSING AND DELIVERY. CUSTOMER SERVICE ABYSML. Couldn’t even provide correct tracking number.

DON'T BOTHER. DON'T GO THERE. PAINFUL EXPERIENCE – Needed large artworks prints for a special birthday surprise. Canvas prints came back with white edges even though I selected a 'stretch' edge border as they come highly recommended on their website. Their website even shows how it would look with a 'stretch' edge when choosing that selection. It gets delivered and the canvas prints which are… Read more

dark art prints have completely white edge borders. I email back for help as they say they are "passionate" about printing and they accuse me that the white edge border comes from my print data?!!! That's the whole point of a stretch border...you stretch it! Especially if the artwork is a dark image. Not only that, some of the white edge is on the front of the print so it looks like they can't even stretch the canvas or use a stapler properly. If you can't be bothered why go into the printing business?!!! You are not going to get very far in the small business world if you can't admit you and your staff get things wrong and offering up a discount but with "a limited time to respond" to coerced me to spend more money when I wouldn't have to talk to you and spend more money if you got it right in the first place!!! AND PLEASE STOP RESPONDING ON REVIEWS PRETENDING YOU NEED ME TO EMAIL BACK AND GET MORE INFO. BECAUSE I'M HERE GIVING MY HONEST REVIEW AFTER EMAILING BACK AND FORTH MORE THAN ENOUGH TIMES TO SORT THIS OUT!!!! ENOUGH!

German Company, Attach Own String – Quality of the canvas is excellent, however you have to attach your own string/hooks (provided) to the back (see photo) and the package came from Germany, not Australia as the website leads you to believe (mypicture.com.au). It wasn’t until I processed my payment and received my invoice that the address was revealed that they are physically based… Read more

in Germany! This obviously took much longer to receive than a local package and I was very disappointed at the carbon miles I had inadvertently and unnecessarily agreed to.

Rip off – bought 12 pictures plus one large - site doesn’t allow you to put any discount or loyalty code in at checkout - also doesn’t tell you if yr pics are too pixelated to use and therefore worthless

Complete waste of time – MYPICTURE Australia is not in Australia. Three weeks after I received an email confirming shipment of my order to Australia I chased the location with MYPICTURE or PICANOVA as it is actually known. Return answer from MYPICTURE confirmed it had been collected by APG ( Australia Post Global ). APG confirmed it was never received. MYPICTURE's own… Read more

website delivery status shows it is yet to be dispatched. Round and around we go. I foresee that I will never see the finished product. I don't know how their rating is quite so high here as I note many other reviews are equally scathing about deliveries. Avoid at all costs.

Order has not arrived – I placed an order 4 weeks ago. Nothing has arrived. My order doesn't appear with any details on courier tracking page. MyPicture have declined to provide refund. I have placed order with another company. I do not recommend MyPicture. Poor service.